Trusted Agent profile · Kings Heath
Verified
★★★★★
351 reviews across 2 platforms
20 High Street, Kings Heath, B14 7JT
Oulsnam's office in Kings Heath, at 20 High Street, is rated 4.8 out of 5 across 351 reviews on two platforms, including 128 Google reviews rated 4.7.
Every review we hold for the Kings Heath office, from every platform, shown as written. First names only.
5/5
GoogleI have been so impressed by the dedication, expertise and support from the whole team at Katl Tatler and particularly Kate and Mark on the sales team. Very professional, efficient and friendly throughout. I really appreciated the level of communication and feedback that kept me in the loop at all times. Highly recommend.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with this letting agency throughout my tenancy. The team has been professional, responsive, and easy to deal with, which made the whole process, from moving in to any ongoing queries, smooth and stress-free. A special mention goes to Shania, who has been exceptional from start to finish. She has always been attentive, approachable, and quick to respond to any questions or concerns I’ve had. Her communication is consistently clear and to the point, and she genuinely goes the extra mile to ensure everything is handled efficiently. It’s reassuring to know there’s someone reliable looking after things, and it’s made a big difference to my overall experience. I would definitely recommend this agency, and Shania in particular, for their professionalism and excellent customer service.
Thank you for leaving such a great review that is much appreciated and we are so please with the service Shania has being able to provide you with.
5/5
Trustpilotexcellent service from Shania Benton
I’ve been renting from Robert oulsnams and company for 5 years all in all. In my first flat then when I wanted to move to somewhere bigger they made the process simple and easy. Since being In my house Shania Benton has made it effortless any problem I have had she’s sorted them quickly and is always responding to emails and phone calls quickly i always get a reply on the same day if I email. Whenever I’ve had an issue or problem she’s been there to sort it out and I’ve never not felt like I can not contact her. When I’ve needed stuff amending or some help she’s always been there to sort it out. If I ever wanted to move I would stay with Shania snd her company but right now I’m more than happy in my property
We appreciate you taking the time to leave a review it is much appreciate and we are please Shania has being able to assist.
5/5
TrustpilotExcellent service, fantastic representative
I have been to view a further property and met up with the representative, Mrs Wragg, she has been a delight from the start. Very professional, friendly and knowledgeable. As very pleased to see that we had Mrs Wragg to show us around today’s property, she knows what I’m looking for and knew what aspects of the property to point out. She was really helpful and I would not hesitate to recommend her to anybody looking to buy a property. Thank you.
Thank you for your kind review I have passed your kinds words on to Sadie.
5/5
GoogleI had every confidence in Oulsnam estate agents as I’d bought a property from them in 2016. It was a completely professional experience. I moved from that house in kings heath in 2020 to Stirchley. I’ve now sold my property (sstc) with Oulsnam. Amazing people, professional, courteous and have sold my house in a matter of weeks. Thank you so much.
Thank you so much for your wonderful review and for choosing Oulsnam once again. It means a great deal to us that, . We’re delighted we could make the process as smooth and positive as possible, and it’s fantastic to hear how pleased you’ve been with the service from the team.
5/5
TrustpilotHigh praise
Just wanted to say a massive thank you to all the team at the Northfield branch, special shout out to Amanda and Martin. After 12 months and 4 x house sale we finally got there , the team were patient professional and always kept us up to date, would highly recommend 👏🏻👏🏻👏🏻
5/5
TrustpilotBuying a home can be overwhelming
Buying a home can be overwhelming, but Sarah and her team made it feel easy. They were supportive, responsive, and so genuinely kind throughout. Thanks to them, the process was as pain-free as it could be. I’m so grateful and would 100% recommend them to anyone.
5/5
TrustpilotHighly recommended
Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessible, professional and friendly. The sale took some time to complete, not Oulsnam’s fault, and Shelbi was tenacious in her chasing and keeping us and our buyers updated.
5/5
TrustpilotAbsolutely Fantastic …
From the start the Kings Heath branch were excellent from the customer service provided to dealing with my many calls to them. Michelle and her team are a credit to this company and were an absolute pleasure to work with.
Thank you for the 5 star review and I am sure the Kings Heath office will be delighted with your review. All the best for the future.
5/5
TrustpilotA big thank you to Lisa Harvey who has…
A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!
5/5
TrustpilotSadie was very knowledgeable about the…
Sadie was very knowledgeable about the house I viewed last week , she is very polite made me feel at ease very easy to chat too lovely lady .
Thank you for your positive review and I have passed your kind words on to Sadie.
5/5
GoogleGeorgie, Michelle and all the team at Oulsnams Kings Heath were brilliant in guiding me at every stage of the way with the recent sale of my house. Professional and hugely empathetic, they helped make a long and difficult process easy and were always there for advice and help when needed. Would recommend 150%!!
Thank you so much for your kind words. We’re delighted Georgie, Michelle and the Kings Heath team could support you throughout your sale. Wishing you all the best in your next chapter. 🏡 …
5/5
TrustpilotPete was brilliant
Pete was brilliant, very supportive and helpful throughout the entire process. Don’t know how we would have managed without him.
We really appreciate you taking the time to leave us with a review and are happy to hear that you were pleased with the service you received.
5/5
GoogleThank you Vicki for the viewing today. The whole experience was really positive, friendly, professional, and so helpful. I really appreciated the time you took to answer all my questions, and come up with some excellent suggestions for the property, which I would never have thought of. Would highly recommend.
4/5
GoogleWe bought our house through Robert Oulsnam Kings Heath. Various other aspects of the chain were complex so we were in regular contact with the team, particularly Georgie. She was very accessible, professional and personable. She had a completer-finisher approach and helped get our purchase over the line. We were really grateful. Thank you.
Thank you for your review. We hope you have settled into your new home.
5/5
TrustpilotDiamond service
I can’t thank Shelbi and here team enough for the hard work they put into selling my property. I would certainly with no hesitation recommend Robert Ouslam to any prospective buyers or sellers. Thankyou once again Ray Harrison.
5/5
TrustpilotKaren Clifton Bromsgrove
Karen Clifton Bromsgrove Karen made us welcome during the viewing. She was warm, friendly and relatable. She had extensive knowledge of the house we viewed and I couldn't fault the viewing at all!
Thank you for your kind words we really appreciate you taking the time to leave Karen with such a positve review.
5/5
GoogleAs a newcomer to the property market, navigating the intricate maze of buying a home can be a daunting experience. However, my journey was significantly eased thanks to the exceptional support and guidance provided by D'arcy at Oulsnam's Kings Heath office. From the outset, D'arcy's profound expertise and familiarity with the property landscape were evident. She transformed what I anticipated to be a complex process into a seamless and understandable journey, illuminating the path with her knowledge and insight. In a time when exceptional customer service seems to be a rarity in the UK, my experience with D'arcy has renewed my hope and set a new standard for what I consider outstanding service. Her approach is a blend of professionalism and genuine care, making me feel valued and respected as a client. D'arcy was not only polite and caring but also consistently available to provide guidance at every step of the way, answering questions, and offering advice that was crucial in making informed decisions. Her dedication to ensuring a smooth transition for me into the property market speaks volumes about her commitment to customer satisfaction. It's clear that Oulsnam, as represented by D'arcy, places a high emphasis on ensuring that their clients' needs are met with empathy, efficiency, and excellence. D'arcy's remarkable ability to make her clients feel supported and confident is truly commendable. Her tireless work ethic and the personal investment she puts into her role are what make her stand out as an exemplary professional in her field. I cannot recommend Oulsnam, and especially D'arcy, highly enough. She is absolutely amazing at her job and is a shining example of what all customer service experiences should strive to be. The importance of customer satisfaction cannot be overstated, and my experience with D'arcy and Oulsnam has only reinforced this belief. Her outstanding service has not only made this process enjoyable but has also ensured that I will undoubtedly be returning to Oulsnam for any future moves. D'arcy's exceptional professionalism and kindness have made a lasting impression, and I am deeply grateful for her assistance.
Thank you for the 5 star review. We really appreciate your feedback.
5/5
TrustpilotKaren was on time informative and…
Karen was on time informative and polite. Arrived promptly answered all my questions and gave me nice viewing of the property. Very efficient and professional Thank you Kevin Shaw
Thanks for your kind review and we will pass your comments onto Karen. We are pleased to hear you had such a positive viewing appointment!
5/5
TrustpilotThe ladies at the Barnt Green Branch…
The ladies at the Barnt Green Branch went above and beyond. They helped me with the technology side of purchasing my property. The support I received was exceptional and I am very grateful to the whole team.
5/5
GoogleWe sold our property through Kings Heath Branch and all the staff were very nice, helpful, communicative, responsive at all times. They supported us throughout until the contracts were exchanged. They are very professional team and I highly recommend them to buying, selling or renting properties within the area
We really appreciate your recommendation and are delighted the team made the process smooth for you.
5/5
TrustpilotThank you Shania
Since moving into the property , the property manager, shania Benton has been very helpful and supportive thorough till this day. Thank you Shania ☺️
Thank you for the review. That's much appreciated.
4/5
TrustpilotGood ending, slow start
First of all, I would like to thank everyone at Oulsnams, especially Lisa, for pushing to get things completed. Once an offer had been made, Lisa and Lauren really pushed to try and get everything completed. As a teacher, I was hoping to get completion done in the summer holidays but unfortunately due to the first buyer dropping out, it happened in September (the most busiest time). Lisa also arranged for my house to be sold at a good price, above the price advertised. I put the house on the market in March and, at first, there weren’t many viewings. Perhaps open house viewings would have helped with that, which Oulsnams don’t do. Eventually viewings came through. The viewers, quite rightly, wanted to view at weekends and in the bank holiday. This meant that I had to show the viewers around myself. I didn’t mind but I imagine some people may.
5/5
TrustpilotGreat experience with Karen Clifton
Great experience with Karen Clifton. She showed us around a beautiful house, was very informative and friendly. Made us feel very secure in our interests. Can't recommend enough. Thank you Karen!
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