Oulsnam Kings Heath reviews

★★★★★ 5/5

Trustpilot

House sale

Just sold my house with Oulsnam and Co. Kings Heath, the team are excellent. I was a little apprehensive in the beginning about the whole process but Michelle gave me reassurance that they would manage everything on my behalf from the start. The photos Georgie took were great quality and really showcased the house at it’s best, and both she and Alison were fabulous with viewings and keeping me informed every step of the way. Regular updates were provided giving details of the current property market which were useful too. Overall I am very pleased with the service provided, the team are professional with a friendly approach, and I would certainly use them again.

Joanne · 5 August 2026

★★★★★ 5/5

Trustpilot

A Difficult Journey Made Easier by Emma

Our sale and purchase has been one of the most stressful experiences we’ve ever been through, lasting several months and involving delays that were largely outside Oulsnam’s control. Throughout it all, Emma Sutton has been exceptional. She kept us updated, chased matters relentlessly, and was always honest about where things stood. Even when there was very little progress to report, she never left us wondering what was happening and always responded promptly to our emails and calls. What really stood out was that Emma genuinely cared. She understood how stressful the situation had become for us and worked tirelessly to keep the transaction moving. We always felt that she was on our side and doing everything within her power to achieve a successful outcome. Buying and selling property can be incredibly frustrating, but having someone like Emma fighting your corner makes all the difference. Thank you, Emma, for your professionalism, patience and persistence. We genuinely don’t think we would have reached the finish line without you.

SIMON · 5 August 2026

★★★★★ 5/5

Trustpilot

A positive honest team.

I contacted Oulsnam as many properties around mine had sold quickly for a good price. The valuation was surprising, and much more than I had expected, I had fast viewings and an initial over priced offer, which was withdrawn a couple of weeks later. Undaunted the agent pressed on keeping me in the loop at all times, finances generally were not good, the oil price’s rose, and dreadfully wet weather all conspired against us, but Oulsnam kept me going, luckily I had the time to allow for these set backs, dozens of viewings later, and a reduction in price, saw a cash buyer, essential as part of an extension was only of single brick thickness, unknown to me, but difficult as far as a mortgage was concerned. Much negotiation later led to a firm offer and a sale. Oulsnam supported me and kept me buoyant throughout the process, all the Agents were very friendly and positive, which led to an eventual sale I’m sure. A wonderful team, with an excellent leader. Thank you.

Brian · 5 August 2026

★★★★★ 5/5

Trustpilot

Oulsnam's - fantastic service - Thankyou.

Oulsnam's estate agents were very professional, courteous and fast to reply to everything we asked of them when selling our property. Our dedicated agent was Angela who was everything expected from an estate agent. Alongside the sale of the property, we also had the probate process running at the same time. Particular issues were handled with a very caring attitude. The family would like to thank Oulsnam's and in particular Angela for everything they did for us, from the fantastic sales brochure to regular visits to the property during the sale process. I have no hesitation in recommending Oulsnam's for their wonderful services over the last 4 months.

Robert · 28 July 2026

★★★★★ 5/5

Google

Excellent experience selling our house thanks to Georgie, Michelle, and Allison who were a delight to deal with. They were highly responsive, dealt with things promptly and were flexible with any of our requests even when complications happened in our chain. I would highly recommend and I wouldn’t hesitate to use the services at Oulsnam KH branch again. Thank you

Fawaz · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent

They supported me from start to finish of the sale and went above and beyond- Emma was checking in with me as I was going though end of life care for a relative and her words and care really helped me through these major life events. They offered local knowledge and professional service. The fee was very reasonable. Would recommend 100%

Sally · 1 April 2026

★★★★★ 5/5

Google

Liz showed us around a Meols property. She is a gem, she has a lovely,professional and emotionally warm manner and clearly loves her job. She was professional and knowledgeable and took time to help us see what the property had to offer. She even took a video of said property so we could view it again. Karl Tatler' manager Chris is also a gem and spent a great deal of time visiting our house and went through the process of buying and selling in an easygoing way that helped alleviate some of our fears. We recommend them without reservation . Well done guys and many thanks. T and S B

Sheila · 6 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had an excellent experience with the Oulsnams Bournville team during the sale of my apartment at The Franklin. Rachel Andrews provided professional and straightforward advice from valuation through to marketing, keeping me informed at every stage. Karen Crayton was proactive with updates and offered honest, practical guidance throughout the sales process. Emma Dempsey ensured matters progressed smoothly once a buyer was found, helping coordinate the next steps efficiently. The Bournville team were responsive, knowledgeable and easy to work with, and I would gladly recommend them to anyone selling a property.

Robert · 3 July 2026

★★★★★ 5/5

Trustpilot

Great Service for purchasing home

We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.

Mr · 15 July 2026

★★★★★ 5/5

Trustpilot

Absolute Legends!

Oulsnams were golden in sorting the sale of my Mum's property. The sale was complicated and difficult but they got on with it without any hassle. They were professional, helpful, knowledgeable, they communicated with us through every step. They suggested alternative ways and steps in order to get the sale completed. I cannot fault them at all. Thank you so much for such a pleasurable experience despite the difficult circumstances.

Kate · 17 December 2025

★★★★★ 5/5

Trustpilot

I have used Robert Oulsnam on several…

I have used Robert Oulsnam on several occasions in the past, and they are the first estate agents I would recommend to anyone selling their home, mainly because of the personal service you get from them. I was kept informed with everything from start to finish and want to thank James for the honest valuation of my house and also a big thanks to Joel Kordan the sales negotiator for keeping me up to date from day one. Sadly on this occasion the sale of my property fell through because of a really negative survey on the property I was buying.

Dermot · 6 June 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Peter, helped us numerous times through out our time dealing with Oulsnams (08/12/25-01/05/26). Our Solicitor I’m afraid was not so good, Peter helped us get to a definitive moving date by speaking with our solicitor on our behalf, on many occasions. I would definitely recommend Oulsnams Bromsgrove.

Trish · 10 June 2026

★★★★★ 5/5

Google

We changed Estate Agents half way through the painful process of selling our house because we felt the agent we were with was just not keeping us informed. When we moved to Oulsnam Kings Heath we realised that this was truly the case. It wasn't an easy job selling our loved home but the entire team worked their socks off and we are now happily in our new home and couldn't thank the team enough. In essence their realistic, calm, positive approach kept us going.

Jo · 31 August 2025

★★★★★ 5/5

Google

Alison was friendly, professional and knowledgeable. Alison was knowledgeable about every property I viewed and about properties new to the market. She booked us in to view properties when there was a cancellation and was helpful regarding future bookings. Thank you for making this whole experience friendly and understanding. 🙏 Highly recommend Oulsnam.

Teresa · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Oulsnam Moseley were professional, friendly and efficient when selling our property. Their stand out feature for us was their excellent communication from all team members during the sale process. This gave us confidence and kept us up to date on developments as the sale progressed. They were active and diligent in finding viewers. We would thoroughly recommend them to anyone wanting a reliable estate agent who clearly cares about their customers and shows intent on achieving a result.

Diane · 28 May 2026

★★★★★ 5/5

Trustpilot

Great personal touch...............

The personal touch, guidance and help by Debbie and the team was excellent in what was a very stressful situation caused by individuals in the chain. From initial meeting with Victoria to the final key handover was professional, helpful and friendly. I would highly recommend the Oulsnam Redditch team.

MARK · 27 April 2026

★★★★★ 5/5

Trustpilot

The Staff especially Georgia were…

The Staff especially Georgia were extremely helpful. We had a great response from them all when we decided to sell our property through Robert Oulsnam. They ensured it all went well and we were very happy with the service given. Thank you all so very much. We are now in our new for ever home working hard to get it how we want it. Regards David &Karen

David · 4 August 2026

★★★★★ 5/5

Google

I was really happy with the level of service I received (from viewings up to exchange). Alison & Georgie were very helpful and brilliant to work with.

Michael · 19 September 2026

★★★★★ 5/5

Trustpilot

Fantastic support from Michelle and…

Fantastic support from Michelle and georgie especially Michelle from start to finish the communication the responses and the support I was given was second to non they made my purchase much easier with there support Michelle will do anything to help you all I can say is fantastic would highly recommend.

Tom · 2 April 2026

★★★★★ 5/5

Trustpilot

Shania Benton has been an absolute help…

Shania Benton has been an absolute help since we moved into our rental house. She’s very efficient, every time we report an issue that needs fixing, she responds promptly and promises to relay the information to Landlord and get back to us with any feedback. She’s reliable and efficient.

Lydiah · 17 April 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I’ve always been impressed with Robert Oulsnam as the letting agent. Always a get a response to any issues, easy to get hold of and always friendly. Shania is our agent and she’s always been professional, approachable and prompt in her response.

Lorna · 16 April 2026

★★★★★ 5/5

Trustpilot

I have recently sold my house through…

I have recently sold my house through Oulshams. I have had excellent service from all the team from my initial valuation up to completion. Having sold houses before through various agents I can highly recommend the team at Oulsnams as you get that extra personal service. Which is so helpful when selling a property.

Lisa · 19 September 2026

★★★★★ 5/5

Trustpilot

I have sold and purchased all three of…

I have sold and purchased all three of my properties over the years from a starter home and two family home’s, one of which I have recently sold, to downsize further South with family near by. Oulsnams was always first choice for service, I can recommend them as a company you can trust.

Mr · 4 February 2026

★★★★★ 5/5

Trustpilot

We found Oulsnam in Kings Heath…

We found Oulsnam in Kings Heath consistently helpful and informative about the process - they gave us a realistic valuation and found perfect buyers for our house. And did all this without being pushy! We also liked the fact that all the staff we encountered were women - good for Oulsnam!

Mr · 30 September 2026