Trusted Agent profile
★★★★★
130 reviews across 1 platform
28 John Finnie Street, Kilmarnock KA1 1DD
247 Property Scotland's Kilmarnock office at 28 John Finnie Street is rated 4.0 out of 5 across 130 reviews on 1 platform, including 130 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
3/5
GoogleBeen very happy the service from 247 and the ladies from the Kilmarnock office. Swift, polite and effiecent service. The follow up service less so.
Thank you for your kid review. We like to have a good relationship with all tenants, landlords and contractors
5/5
GoogleThe 24/7 team in the Kilmarnock office have managed properties on my behalf for many years. Their experience and professionalism in property management is second to none and I couldn’t recommend them highly enough.
Thank you very much, it is a pleasure to look after you, your properties and your tenants
5/5
GoogleDealt with Susan and team at 247, all very helpful and friendly and made the process a whole lot easier
Thank you Reiss. It was a pleasure to assist you
5/5
GoogleA great service & fab staff! In the 4yrs we have used 24 7 we have never had a problem! We would highly recommend using 24 7 Susan & her team 👌 …
Thank you so much for your kind words. It has been a pleasure to look after you, your properties and your tenants
1/5
GoogleViewed a property which was the perfect location and size for what we were after, despite having only 1 image available. At the viewing it was advised that remedials and refurb works were to be completed before the move in date. Agreeing to this we paid the deposit and a little over the first months rent. Picked up the keys a few weeks later, being told by Susan that the property had been cleaned and renovations complete (except the garden to be completed next week), and that discussions were had about touch ups to paint but as these were minimal and touching up would look tacky it was decided by 247 to leave them. However upon visiting the property it was clear that very minimal works (if any) have been done. multiple thick black marks on paint throughout hall; all but 2 interior doors having holes in them; 2 interior doors do not close (including the bathroom); Missing skirting board in the livingroom, bathroom, and hall; Window missing in the kitchen and badly boarded up causing a draft; Silicone missing from around the bath; Electrical wires showing in the livingroom; bedroom; and kitchen; Paint peeling from doors; Mould on walls; Damp showing; Leak from a radiator; Smashed lightswiches; Plus many more issues. The place has also not been cleaned as suggested, there are clearly cobwebs and dirt throughout. I emailed these issues that day (as it was Saturday and the office was closed). I then went into the office first thing on the Monday morning to discuss the concerns and advise that I was not willing to live in the property. Susan tried to tell me that she would have some of the issues fixed, I explained that I wouldn't be content if all were rectified never mind just some of them and that I had no faith in them as I was told the place was ready to live in before I had the keys! I was then told that they would accept my 28 days notice to leave the property! They honestly felt that I should pay a month's rent for a place I wouldn't inhabit myself nevermind with my 3 year old daughter! They continually advised that I signed the lease, despite my telling her that I only signed the lease based on the information provided by them that renovations would be done prior to the move and that I was further advised these would be complete! None of this was her fault, even blaming the "trainee" letting agent Rebecca (who, in her defence has been outstanding). The worst part of the "service" however was yet to come. When I asked Susan if she would live in this property, her answer astounded, and to be honest, angered me more than I can ever recall. She had the gall to respond "well I dont have to, I own my home"! That shows the utter contempt which Susan, and clearly this company, has for renters! It took over an hour and a half of discussions before they finally relented and refunded the money back to my account for the deposit and rent. Unfortunately it does leave me out of pocket for removal costs and having to find a new property, but at least I no longer have to deal with this sham of a letting agent! The property was relisted within hours. I only hope they don't catch anyone out who is unable to stand up for themselves and get landed with one of the worst agents I have found and one of the worst properties I have visited!
Good Afternoon Jamie, Many thanks for your review and comments. We have a company complaints procedure if you would like to lodge an official complaint and I would be more than happy to make a full investigation on the issues you are reporting on the review. You can also call me on 01563 539874 if you wish to discuss and grievances you may have, it would be a pleasure to chat with you. I have spoken with both valued members of staff you have mentioned in your review and there appears to be some misunderstanding, please feel free to pop into our office and have a chat and a cuppa with us, Susan is an extremely kind and caring member of staff, your comments regarding her are extremely unfortunate. The property is on Rightmove and has been re-marketed straight away and a new family has been arranged to move in. Your deposit and 1st months rent was returned to you within the hour and the landlord did not hold you to the 28 days written notice, 247 property and the landlord acted responsibly and with good will and we wish you and your family all the best for the future and hope you find your dream home soon. 247 Property do not own the Property, 247 Property manage the property on the landlords behalf and negotiate between landlord and tenant. As previously stated, it would be great to speak to you and iron any issues out and please feel free to request the company complaints procedure should you wish to complain. Best wishes from all at 247 Property.
5/5
GoogleWe found that after placing a rental property on the market they waste no time in arranging viewings and finding applicants. Great source of information. Adele & John Hewitt
thank you for your kind words. Our door is always open to assist you in anything we can and we are happy you are pleased with the service we provide
5/5
GoogleGillian & the 247 Property Scotland Team Kilmarnock have been absolutely Great, Took care of everything from start to finish will continue to rent without hesitation.
Thank you for your kind words, we are always available if you have any questions
5/5
GoogleMicheal, from the Kilmarnock branch, was super helpful in finding us a lovely home! Thank you Michael for going the extra mile to help us out. Would definitely recommend to anyone!
Thank you for your kind review lucy, we are pleased to hear you are happy in your new home and wish you all the best for the future. Regards The 247 Property Ayrshire Team
5/5
GoogleFantastic experience. The staff couldn’t be more helpful. Kept in touch with me every step of the way and informed me of any changes as soon as they happened. Staff are all extremely pleasant and I’ll be using them again in the future.
Thank you for your lovely review. We all hope you will be happy in your new home and if you have any questions please feel free to pop in or call
1/5
GoogleMost incompetent and unprofessional bunch of people i have ever come across. sitting behind a desk with full slap on and a tacky suit doesn’t make you a letting agent. please consider training your staff at least on how to speak to customers. When someone walk into the office you don’t just sit and carry on with chatting, you deal with that customer promptly. Not to mention their manner towards complaints and repair request. Ended my tendency earlier than that just because of all that.
Good Morning, I am truly sorry you feel you have received a poor service and would greatly appreciate the chance to discuss this further and resolve any issues that you may have. You can contact me on 01563 539874. I hope to hear from you soon and hope that you have a lovely day. Vicki McClymont 247 Property Ayrshire Manager
1/5
GoogleI couldn’t really believe that customer service could get so low! Perhaps the name vs reality should be a clue, the 24/7 business that’s really only 8/5! They listed a property to let (“coming soon”) on a Friday afternoon. I phoned the following Monday morning expressing serious interest; they told me I had to view, I told them I was 500 miles away, but we made an appointment for Friday the same week. I travelled the 500 miles, and early Thursday evening got a call cancelling the viewing, the property had been let! I was never told there was other interest, that I was not the first to enquire or anything else to make me hesitate with my journey, but now I’ve made a 1000 mile trip, at no little expense for nothing! I’ve rarely been so angry for so long, and the property is still listed on Rightmove with “coming soon”!
Good Morning Rosalind, Thank you for your comment. I am keen to speak to you on this matter and would be grateful if you could contact me on 01563 539874 to discuss. I strive for excellent customer service and would like the opportunity to discuss this further. I look forward to hearing from you. Regards 247 Property Ayrshire Manager
5/5
GoogleGillian and Susan are very friendly , polite and patient. Bent over backwards to helps us and our first home. Highly recommend.
Thank you girls. It was our pleasure and hope you enjoy your first home together
5/5
GoogleBeen using 247 for about 2 years now and it couldn’t have been made any easier! Credit to the team
Thank you for your kind review, it is our pleasure to look after you as a landlord, your property and your tenants
5/5
GoogleAll went well happy with way veiwing went and e mails replied quickly x
Thank you kindly for your 5-star review Margaret, we are pleased to hear you are happy with our service. Regards The 247 Property Ayrshire Team
5/5
GoogleRoss at 247 property helped me massively find a property quickly! Very helpful and pleasant 5 star customer service experience
1/5
GoogleEdit: Typical response below as expected from these lying con artists saying they …
Please contact the office as i do not know who you are or which property this review pertains to, i can then look into this. All deposits are held by Safe Deposit Scotland and any dispute is raised through them. It is not a decision your … More
1/5
GoogleLiars and bullies . Not nice people at all . Sorry I ever rented through 24 7 Properties and do not know who they think they are and they do not care about anyones rights .
I am sorry you feel this way. I note you have kept yourself anonymous and therefore i cannot comment on your situation. I feel this may be deliberate on your behalf. It is not in our interest to fall out with tenants and therefore if you have been treated in an appalling manner please let me know who you are and i will be able to deal with this.
5/5
GoogleBeen very happy the service from 247 and the ladies from the Kilmarnock office. Swift, polite and effiecent service.
Thank you for your kid review. We like to have a good relationship with all tenants, landlords and contractors
5/5
GoogleAbsolute wonderful service from both Susan and Gillian. Very helpful in everything that was needing done. 5* customer service. Thankful for all your help.
Thank you for your review Ashley. So glad we were able to get an outcome you were delighted with.
5/5
GoogleSusan couldn’t have been more helpful, I am so grateful for her assistance in getting me into our new home. I highly recommend 24 7 after such a positive experience.
Hi Rachel thank you for your review. It was a pleasure to help you into your new home.
5/5
GoogleBeen very happy the service from 247 and the ladies from the Kilmarnock office. Swift, polite and effiecent service.
Thank you for your kid review. We like to have a good relationship with all tenants, landlords and contractors
5/5
GoogleI have encountered a lot of difficulties when dealing with properties in Scotland from Hong Kong at the beginning. Then, I was fortunate to meet 247 Manager Vicki. She is very nice and helpful. Deal with thing and problem very quickly. Her team is also very efficient. I feel very lucky to meet them.
Thank you for your kind review ad comments Kitty, It has been our pleasure to assist you and we look forward to continuing a quality, professional service for you going forward. From the 247 Property Team
5/5
GoogleVery helpful and friendly, my first time buying and they have be great help and support to me and my new journey. Definitely recommend!
Good luck in your new home
5/5
GoogleIt was absolutely a wonderful experience with 247 letting agency, very professional, cooperative and supportive and very careful about tenant rights!
Thank you for your kind words. We are sorry to lose you as a tenant as you conducted your tenancy perfectly. Our loss is someone else's gain
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
247 Property Scotland's Kilmarnock office has 130 reviews across 1 platform: 130 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
247 Property Scotland is rated 4.0 out of 5 across all 130 reviews, and 4.0 out of 5 on Google from 130 reviews, checked 9 October 2026.
247 Property Scotland, 28 John Finnie Street, Kilmarnock KA1 1DD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.