247 Property Scotland reviews

★★★★★ 1/5

Google

Only one because I can't give 0. Unprofessional, judgemental, insensitive & manipulative. This place went way down hill when Vicki left. They keep information from both landlords & tenants. I was lucky to find a mutual contact with the landlord that was outwith 24/7 which then meant that the ALL information was being passed on & not just bits that suited to say. I will NEVER use this agent again & would advise all landlords & tenants to avoid. My daughter & I went through a horrible experience & all Susan & Gillian done was add more stress. They simply do not care. There was no compassion.

Joanne · 27 July 2024

★★★★★ 5/5

Google

Highly recommend kilmarnock 24/7 property management. Everyone who works there are professional, polite, extremely helpful and really do manage the property 100%. I really can't fault the service and would like to thank Susan and Gillian for all the hard work.

Michelle · 20 March 2025

★★★★★ 1/5

Google

Only a 1 star review simply because you cannot rate them as a zero. Absolute shambles of a branch and as for the manager Vicky shes absolutely not cut out for dealing with public never mind management material. Being a manager also theres a certain skill set required based on customer experience which she is more than definitely lacking in. Being asked to leave the store because the phone was ringing and erika had to deal with customers, i was a customer due to move in to my property on thursday and was trying to rectify a problem but was told im not a customer until i sign the lease which to me is absolutely abismal. Apparently they arent open to public due to a very serious virus which i understand but there are no protective measures within this branch. I did say that Erika was lovely and have no issues with her at all however i did call Vicky a "that" as she was abrupt, rude and on a power trip. During a later phone call i apologised for calling her a that and she said she forgave me but refused to apologise for how she made me feel her words were " i have nothing to apologise for, i dont need you as a tenant i can fill that property no problem." alot of people heard this phone call and could not believe how she spoke to me and was very very patronising. Vicky should absolutely not be in this industry terrible service, horrible individual and patronising does not even begin to describe how she was. Avoid this branch at all costs much better agents out there who make you feel welcome and valued as a customerNegativeProfessionalism

Sheree · 18 June 2022

★★★★★ 5/5

Google

Can't fault Vicki and her team at all. Chose them to sell a flat on my behalf and they were excellent from start to finish, promptly arranging photographs and advertising the property for sale. Within days we had viewings arranged and several within the first week. Vicki kept us regularly updated following each viewing and also when offers were received even offering to chase up solicitors to conclude the sale.I I would not hesitate in recommending or using them again myself in any future property sale.

Ryan · 18 June 2022

★★★★★ 5/5

Google

I had a fantastic experience with 24/7 Property Ayrshire. Gillian made the whole process smooth and stress-free, from the viewing to signing the paperwork. Everything was handled quickly and clearly, which made things a lot easier. I'm really looking forward to moving into my new home and just want to say thank you for the excellent service.

R · 16 July 2025

★★★★★ 5/5

Google

24 7 property have dealt with our management requests in a professional manner and we are happy with their service. Gillian is a star and will always try to go the extra mile to sort any issue out. Thanks.

S · 29 July 2025

★★★★★ 4/5

Google

Susan Laird, Branch Manager pulled out all the stops to support my mum and dad to help them find a new home to live in. They weren’t the easiest to deal with but she looked after them as if they were her own parents. Thanks Susan for everything.

Jacqui · 22 August 2023

★★★★★ 5/5

Google

Really smooth move from start to finish. Easy application, viewing arrangements and tenancy signing. Had minor issues moving in (expected when moving into any new property)'but they were rectified within minutes. Would highly recommend Susan and her team at the Kilmarnock office.

Alan · 28 November 2023

★★★★★ 5/5

Google

After transferring to 24/7 following a less than satisfactory experience with Lomond Agency, I couldn't be more pleased. They fulfilled all my expectations of full property management. Within 24 hours they conducted a thorough assessment of my property, listed it promptly and secured a tenant. I particularly value their timely responses to phone calls and emails as well as their efficient resolution of any issues that have arisen. This has provided me with peace of mind living abroad knowing my property is Scotland is now managed professionally and effectively.

Wiggly · 16 July 2025

★★★★★ 5/5

Google

Great service from start to finish from Vicki and the team. Quick turnaround between purchase and letting out! Vicki and the team kept me updated throughout and kept every promise they made - this makes 247 stand out from other agents and will 100% use again! Thank you! Stephen

Tengerine · 18 June 2022

★★★★★ 1/5

Google

1. Haggle to pay for paint for fence 2. Haggle to get repairs done / completed 3. Took over 3 weeks to finally receive an email to confirm accommodation, please don’t act like you did me a favour, it’s your responsibility as the property agent to supply any person with documents required for visa applications. 4. Declined pets, my children required a support animal a kitten to be exact. 5. Gave one month notice then had the cheek to charge us for days we were not at the property. 6. Had to beg to get the deposit back. after listing the above do you think you deserve a 5 star? You can keep your coffee, I know where my family presents are not wanted!!, , , , , , , , , , , , , , , , , , , , , , , I rented one on the properties in Kilmarnock a few years back I recently asked for a review from my rental cv to my shock I was given a 3/5 👀 we never paid rent late even though Covid we did not ask for support we looked after the property like it was our own left plants behind and build a little deck outside we left the property in better standards that it was given to us, I honestly feel the 3 start is a poor grade one of the staff members must have a grip with legit people who have paid a lot of money to immigrated to this country!!

Juanita · 20 November 2023

★★★★★ 5/5

Google

Thank you to Susan, she made the process so easy, her knowledge of the what we needed to do was outstanding, it took all the stress out of moving! Wouldn’t hesitate to use her again.

CHRISTINE · 22 August 2023

★★★★★ 1/5

Google

1. Haggle to pay for paint for fence 2. Haggle to get repairs done / completed 3. Took over 3 weeks to finally receive an email to confirm accommodation, please don’t act like you did me a favour, it’s your responsibility as the property agent to supply any person with documents required for visa applications. 4. Declined pets, my children required a support animal a kitten to be exact. 5. Gave one month notice then had the cheek to charge us for days we were not at the property. 6. Had to beg to get the deposit back. after listing the above do you think you deserve a 5 star? You can keep your coffee, I know where my family presents are not wanted!!, , , , , , , , , , , , , , , , , , , , , , , I rented one on the properties in Kilmarnock a few years back I recently asked for a review from my rental cv to my shock I was given a 3/5 👀 we never paid rent late even though Covid we did not ask for support we looked after the property like it was our own left plants behind and build a little deck outside we left the property in better standards that it was given to us, I honestly feel the 3 start is a poor grade one of the staff members must have a grip with legit people who have paid a lot of money to immigrated to this country!!

J · 29 October 2023

★★★★★ 5/5

Google

What a fantastic and friendly team! Everybody at the branch was so lovely and helpful with me when trying to find my new home. I felt listened to and felt like they truly did care about my circumstances. They helped get me into my new home …

Donna · 16 April 2025

★★★★★ 5/5

Google

Susan was fantastic! She went above & beyond for us! Even through the numerous calls & emails from us she was always so helpful and attentive.

Rach · 28 November 2023

★★★★★ 1/5

Google

Myself and my partner had called in regards to a property, trying to get some understanding about why a landlord would allow a dog into the property and not a cat, receiced nothing but attitude and discontempt from the woman on the phone, i would avoid this letting agency as their employees seem to have nothing but contempt for people trying to rent. I fully understand that the landlord has reasons for not allowing cats, but to receive an attitude when trying to find some other solution is highly disgraceful and u professional.

Connor · 18 June 2023

★★★★★ 5/5

Google

I have no hesitation in recommending 247 propery management. Swift to answer telephone calls, extremely efficient, regular statements, polite, honest and helpful. If you need an agency you can trust 100% then this is the one for you. Use them, there great.

Sarah · 16 April 2025

★★★★★ 5/5

Google

Highly recommend 247 agency. Excellent, helpful and friendly, never too much for them to help, quick and efficient and never too much, went above and beyond for us. Very caring and understanding ensuring we were happy, we felt valued and …

Mel · 16 April 2025

★★★★★ 5/5

Google

Thank you 24 7 property for taking the stress and doubt out of being a landlord in this day and age! You're always there to answer my questions and have a wealth of knowledge when dealing with Tennant issues

Ainsley · 16 April 2025

★★★★★ 1/5

Google

Horrible horrible agents, I am writing this review on behalf of my sister who privately rents a flat, they have no respect for tenants and they treat them with contempt and can be quite rude. I cannot understand why people are commenting that they are nice and work well with customers, I cannot understand it. I don’t know how this agents is still open.

George · 19 March 2024

★★★★★ 5/5

Google

Michael, Vicky and the team at 24:7 did a great job to turn round my property for rent within days. Viewers were teed up before the leaving tenant had left the property and it was rented and concluded in days. great job.PositiveQuality

Alan · 18 June 2021

★★★★★ 5/5

Google

Vicki and her team at 24-7 letting Kilmarnock are very friendly, knowledgeable and helpful they will go above and beyond to make sure you are aware of all of your options in the letting market.

Kristeen · 18 June 2022

★★★★★ 5/5

Google

Susan was very knowledgable, helpful and responsive. She got things moving really quickly for us and we were very pleased with the service.

Zoe · 23 July 2023

★★★★★ 5/5

Google

As a landlord I have used 24-7 Property to manage my properties since 2019, and that proved to be a very well judged decision. I have full confidence in their ability to fix problems and maintain good contact with tenants. They also have an efficient and reliable sales department that I have used to sell a property when needed. Overall I'm very pleased with their service.

Gregory · 20 November 2023