Trusted Agent profile
★★★★★
138 reviews across 1 platform
4 Heathcote Street, Kidsgrove ST7 4AA
Samuel Makepeace's Kidsgrove office at 4 Heathcote Street is rated 4.5 out of 5 across 138 reviews on 1 platform, including 138 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Kidsgrove office, from every platform, shown as written. First names only.
5/5
GoogleWould 100% recommend SM to others. I would not hesitate to use them again. Excellent service, Jaydene ensured that I was kept updated with the progress of the sale. The team provided me with advice when needed, and proactively responded to all of my queries.
Thank you for this. We were glad to be of assistance
2/5
Googlell sales pitch, no substance From start to finish Samuel Makepeace caused us endless headaches. When first meeting Dino we made it extremely clear that we would not want to be forced into temporary accommodation through selling our property, Dino assured us that this would not need to happen, as this was our number one concern regarding selling the house. With our worries settled we listed the property with Samuel Makepeace. We were very pleased with the actual listing. The information about the house was perfect, and the pictures were beautiful (we even had a viewer comment on how accurately the pictures represented the house). The quality of the photos and listings was one thing that actually drew me to Samuel Makepeace in the first place. Viewings came in slowly, but we were happy. However, it became frustrating when sometimes viewers turned up at different times to what we had been told, didn’t show up at all, or the estate agents themselves didn’t bother showing up, or arrived late. When we did get an offer we were not informed by Samuel Makepeace, but by our buyer when they came back for a second viewing. This put us totally on the back foot, as we had no clue they’d made an offer. This was several days after the buyer had made their offer. The buyer also informed us that Samuel Makepeace had advised them to put in a lower offer, which was actually lower than our asking price. I found this very odd, and never received an explanation. We did accept the offer, and from that day the process continued to be a nightmare. It felt like the buyers situation took priority, despite us being the ones to pay estate agent fees. We did have to move into temporary accommodation, as this obviously wasn’t made clear enough to the buyer from day one, and we didn’t want to lose our sale as this meant we’d lose our dream home. We were blindsided with this the day before we were due to exchange contracts, so we were unable to find ourselves a new buyer, as again we risked losing our new build if we delayed the process. This along with covid now means we will be in temporary accommodation for up to six months. Having had this experience I am thankful and relieved that our next house will be our forever home, because Samuel Makepeace have put us off ever selling a property again. If you’re purchasing a new build property, please take my advice and just part exchange! Yes, you’ll get less money for the sale, but trust me it’s not worth the toll it’s taken on our mental health.
5/5
GoogleAmazingly helpful, super friendly and so attentive! Always happy to help and nothing is ever an issue! Will be using them again! Thanks so much for selling our property
5/5
GoogleAbsolutley brilliant service. Fantastic communication and brilliant results. Viewings recieved within 48 hours of going live and offer had after 6 days. No complaints and Dino, Jaydene and the rest of the team were amazing throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Tarlie. Good luck in the new place
5/5
GoogleOur house was sold within a couple weeks of putting it on the market. Personal service and lots of guidance throughout the whole process. I'd highly recommend Dino and the team
5/5
GoogleGreat service, great communication, a fabulous team helping you all the way through the process. Dino was really good, would defo recommend!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleIt’s more like Samuel NOT make peace and they do it by giving you extreme headache, by providing you with amazing services by completely ignoring you the entire time and having you to chase them all the time. Please ignore at all times !!!!NegativeResponsiveness, Quality
Hi Shay, I have checked my system, and we have not had any dealings with you before. Please email us with any issues on kidsgrove@samuelmakepeace.co.uk. Our team works extremely hard to help people, and we would always ask for a chance to deal with your issue before leaving reviews.
1/5
GoogleDid not visit on this date. But used them for the sale of my house 12 months ago and I am far from happy with the service I received. Used nother estate agent who was far better at customer service etc
Hi Sandra, thank you for your feedback. Our business has gone through some dramatic changes since you last dealt with us over 12 months ago. Including new ownership. Our customer service has gone from good to fantastic. Hence all the recent 5 star reviews. It was unfortunate that your buyer pulled out of the purchase back then. This can be very frustrating when selling your home. We hoped we could have sold your home, but not every sale goes as planned. Please be assured that our team’s goal is to serve all of our customers with an amazing service. We have a fantastic team, and that is why our boards are popping up everywhere throughout Stoke & Newcastle.
5/5
GoogleThank you all very much ...for all your help and guidance on buying a property...everyone is so helpful ..
5/5
GoogleSamuel Makepeace have been brilliant helping me buy my new flat, especially Jaydene whose help has been invaluable. Thank you 😀 …
5/5
GoogleSamuel Makepeace sold our house in 7weeks. Photos were excellent and communication was exceptional. Very helpful and friendly staff. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe service at Samuel makepeace has been fab! Such professional team always willing to offer their support and great advice when we needed it. Jaydene in particular has been exceptional, her support and advice has been second to none. She has supported us through the sale of our house and the purchase of our new home. Great service with wonderful people so glad I chose Samuel makepeace. 😊
5/5
GoogleDino Vella is a true property professional. I would strongly recommend his Sales and Letting service if you are in the Kidsgrove area.
3/5
GoogleThe agent we had (buying) was very informative about the property we visited and was very lax on CV19 preventative action. Eg masks, hand wash etc
Hi Alex, I have checked our system, and I cannot see that we have ever dealt with you. I’m afraid you must have the wrong organisation. If your viewing was booked under a different name then please pop us an email at Kidsgrove@samuelmakepeace.co.uk, to give us chance to deal with your query. We do have risk assessments, and procedures in place for the current guidance on viewings.
5/5
GoogleAbbey ball is a very efficient, excellent and professional estate agent. It has been a very pleasant experience communicating with her during the offer process.
5/5
GoogleFantastic from start to finish with the buying process, communication was top draw! Highly recommend this estate agents!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words
5/5
GoogleSuperb staff helped us through a really stressful time. We bought and sold with them. Had to sell twice due to COVID, kept us informed and helped retain our purchase property to avoid losing that property. Accepted offers on our house both times within 10 days of listing (2 days the second time).
5/5
GoogleGreat service from Jaydene and Niamh, professional and friendly.
Thanks Niki, our team love exceeding our customer's expectations
5/5
GoogleThe staff especially (Jaydene) is very helpful and professional. As a first time buyer, I didn't know what I was doing and she helps me ease all the anxiety and stress. She is very responsive and provide me with the information promptly whenever I email her. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWow. The shortest way to sum up how amazing the sales team at Makepeace have been. We needed to offload a property, expecting it to stick on the market for at least a couple of months. Before we knew it, it had been snapped up extremely quickly! Smashing job guys. Will be using you again!PositiveProfessionalism
5/5
GoogleGreat service from Jaydene and Niamh, professional and friendly.
Thanks Niki, our team love exceeding our customer's expectations
5/5
GoogleI recently used SM to both market and manage my rental property. The service i received was very professional. I was kept in the loop at all relevant times and quickly had good tenants in the prpperty. Would definitely recommend for anyone looking at letting out their property.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service, very professional staff, from start to finish. Regular updates and always willing to assist. I used the Alsager and kidsgrove offices and would recommend both without hesitation. Samuel Makepeace were recommended by a friend who had used the Milton office and had the same experience.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAnt S It's taken 6 months due to covid-19 but we got there in the end...staff always kept me in the loop and very professional at all times. Thank you all for getting me across the line. Will definitely use you when I come to sell.PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Samuel Makepeace's Kidsgrove office has 138 reviews across 1 platform: 138 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Samuel Makepeace Kidsgrove Ltd Stoke-on-Trent is rated 4.5 out of 5 across all 138 reviews, and 4.5 out of 5 on Google from 138 reviews, checked 9 October 2026.
Samuel Makepeace Kidsgrove Ltd Stoke-on-Trent, 4 Heathcote Street, Kidsgrove ST7 4AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.