Trusted Agent profile · Kidlington · Oxfordshire
Verified
★★★★★
602 reviews across 2 platforms
7 High Street, Kidlington, Oxfordshire, OX5 2DH
Part of Chancellors, see every office.
Chancellors's office in Kidlington, Oxfordshire, at 7 High Street, is rated 4.1 out of 5 across 602 reviews on two platforms, including 249 Google reviews rated 4.4.
Every review we hold for the Kidlington office, from every platform, shown as written. First names only.
5/5
GoogleShai Maguire, my letting agent, is phenomenal! They made finding my ideal home easy, with excellent communication throughout. Highly recommended
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleI have left two messages and sent three emails about two properties that appear available to rent with this agent and not a single response or courtesy call to say they have already been let.NegativeResponsiveness
Thank you for bringing this to our attention Alison, i have escalated this with the branch and they will be in contact in due course. Many Thanks
1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
4/5
GoogleI have recently sold my house after a long and unsuccessful marketing by another agency. The level of feedback and information I received was a benchmark in this field. I do recommend them if you are a seller.PositiveResponsiveness, Professionalism, Value
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
1/5
FacebookAbsolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
5/5
GoogleOur experience of Chancellors is as purchasers. The 5* rating is for the staff at the Kidlington office. Cameron, the manager, has been very helpful in facilitating our purchase. Ryan who showed us round two properties has a natural flair for his job. His manner is calm, friendly yet professional, and helpful. He summed up very quickly how we wanted to view and was a knowledgeable, quiet presence, always ready to comment or advise if asked, but content to let us look round and take in the properties. We were given as much time as we needed and we never felt rushed. His personable manner created an atmosphere that made our viewings a positive experience and we ended up putting in an offer on one of the properties! From the point of view of the company’s policy, rather than their staff, although we have been told that viewings are paused once a property is under offer, to leave it not marked as such, so that it looks as though it is still available, leaves us rather nervous about the security of our position. We are hopeful that the staff we have met, and those in the sales progression team, can help us bring our purchase to a successful conclusion!
4/5
GoogleWe had a lovely experience with Kayleigh, however, when she left on vacation, the experience declined. Everything ground to a halt, and we were informed that we had lost the house we wanted to buy. We had a call from Katherine Badenhorst at the Head Office a week later and she sorted everything out and got us the house we wanted.
5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service. Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do. Plz plz plz do not deal with this company. You will regret your decision for ever
5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner. Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Thank you Nicola!
1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
5/5
GoogleThe experience was great, hustle free
Thank you Darlington for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant team.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
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