Trusted Agent profile · Kidderminster
★★★★★
187 reviews across 4 platforms
Estate House, Proud Cross Ringway, Kidderminster, DY11 6AE
Doolittle and Dalley's office in Kidderminster, at Estate House, is rated 3.8 out of 5 across 187 reviews on four platforms, including 97 Google reviews rated 3.5.
97
Reviews on Google
This office
10
Reviews on Facebook
This office
68
Reviews on Yell
This office
12
Reviews on Trustpilot
This office
Every review we hold for the Kidderminster office, from every platform, shown as written. First names only.
1/5
YellTerrible attitudes.
I'm letting a property from this compa y and when they came to do the monthly inspection where we arranged a time and I booked it off work they never showed and never called to let me know. When they came the following month I was met by some stuck up woman who was looking for reasons to fault me even though there was nothing to fault. I feel they did this to discrimate as I was young and they feel the u have a false sense of power.
1/5
FacebookGood luck to you if you decide to use these. They don’t return phone calls and emails, deny being told of any issues with rental property to the extent that we got council involved who inspected the property and it wasn’t up to standard in several areas, including health and fire safety. Landlord issued with list of jobs to do, these have still, as aware, not been completed, despite my daughter being given her notice after she complained that toilet was not working properly. plumber did advise to change pipes to solve problem but landlord wouldn’t do it and no support from Doolittle and Dalley, they certainly live up to their name. Please check all paperwork, and additional living costs payable to Doolittle and Dalley as not everything was done legally, which has been brought to our attention. This refers to a property in Stourport currently listed on their site on 5th December. AVOID
1/5
YellExactly as the name suggests - They do little and dally around
Terrible experience, was a loyal tenant for many years - had numerous property issues that always took ages to sort. Staff are extremely rude and unhelpful. Left the property in a much better state inside and out then when I moved in and they tried to keep most of the deposit for the most meaningless things. Was treated like dirt at the end of my tenancy and got numerous phone calls and messages whilst at work but then couldn't get hold of anyone when I tried calling. Steer clear of these, not worth the costs, hassle and stress!
1/5
YellThey really Do Litlle and Dally. Shockingly bad and vile!
avoid renting from these at all costs!!! After leaving a property I rented from them, I received a phone call saying they were going to take money out of my deposit to clean the kitchen. I had the option of going back to the address to clean it, or loose money. So I drove over from Worcester to Kidderminster, and met one of the female staff members at the address. When I asked to show me the mess I had allegedly left, she opened a kitchen cupboard and pointed to a few grains of black pepper that had fallen out of the pepper mill when I picked it up to pack it away! I was so angry with them, and she said that was all it was and nothing else needed doing!! The place was cleaner than I was first moved in. It had taken me two days to deep clean the kitchen and bathroom when I moved in, because it was so bloody grotty. So I doubt any money taken from my deposit was to be used on paying any cleaners to tidy the property. They certainly live up to their name!!! Do F -all & Dalley!
1/5
Yelldalley and doolittle kidderminster rude and arrogant
zero- star, rude staff and very unprofessional, They kept me and my partner for an hour inside the room to answer their questions, It takes more than hour to finish our application and the woman who was on charge was very rude and arrogant. I felt my privacy has been invaded. They asked me anything from A TO Z about my life and my job, how much I do get at work, how much housing benefit I get, 6 months bank statement, checking my partner`s passport because she is from Spain, loads of rubbish question. Please stay away from Doolittle and Dalley in Kidderminster. Honestly I felt I was interrogated by the woman who was working for them.
1/5
YellDo not even deserve the 1 star review..
Would never recommend to use. To buy or rent from.We had been with this company for a while but have been waiting over a year and a half for an issue to be resolved. Still no reply, can't seem to get an answer from anyone. Telephone manner with the lady we have spoke with is unprofessional and quite frankly, rude. We had such good views of them as a company but sadly after this, would never let our money go anywhere near them again.
1/5
Yellbeware if you rent a property
ive heard about how they rip people off with their deposits but didn't think it would happen to me , but after leaving the property they charged me for things that were not true and you are held to ransom over the remaining balance , I left the property in a better shape than I fond it , there was no smoke alarm downstairs even though after leslie visited she said there should be one by law and the garage leaked over the pole fuse for the whole property but nothing ever done , just a ticking bomb waiting to go off . had to put in the min of 1 star but they deserve none
1/5
YellWorst estate agents ever!
Staff are extremely rude and unhelpful. Properties are falsely advertised and the admin fees on top of the deposit are a joke. They make it a nightmare getting your deposit back and will do everything possible to try and keep as much of it back as they can even though you leave the property in a better state then when you moved in! Had nothing but hassle and endless stress when renting through D&D - avoid at all costs!
5/5
YellFab service
Great experience, lovely and helpful staff. Special thanks to Kristina!
1/5
GoogleRental department absolutely waste of time & unprofessional don't return calls or emails don't know why landlords use this agency
We are apologise if we have failed to meet your expectations. We are unable to identify you from your user Google user name, don't know the reason or circumstances for your posting a one star review. If you would be willing to provide us with more information we will investigate your complaint fully. Details of our complaints procedure is available on our website.
5/5
GoogleRecently sold my house through doolittle & dalley, house sold quick, Kristina did a great job and kept me upto date through out the process. Highly recomend! Great service!
Thank you for your feedback, it's been a pleasure acting for you too.
5/5
YellLouisa - Dedicated and Lovely!
Louisa was so patient and helpful through a somewhat complicated purchase. We would like to thank her for her assistance, we couldn't have done it without her.
5/5
YellExcellent Estate Agents
We purchased through Doolittle and Dalley and the house was a particularly challenging purchase the whole process was coordinated by Louisa and what a fantastic job she did, excellent communication and prompt replies throughout the entire process, going well above and beyond what she had to do. I cannot recommend Doolittle and Dalley enough and if you are lucky enough to get Louisa you will have a great experience. Thanks again!
5/5
GoogleDear team at Doolittle & Dalley. Myself and my family are very appreciative for your aid to help us move into a beautiful new home. Your correspondence has been extremely professional. Kind regards, Kayleigh Stamp
Thank you for your feedback which is much appreciated. We hope you will be very happy in your new home.
5/5
GoogleAlways easy to deal with Tracy, quick to respond to any questions I ever had and made renting so painless! Would recommend highly!PositiveResponsiveness, Professionalism
Many thanks for your feedback, it is very much appreciated :-)
1/5
GoogleBooked a viewing week in advance, arranged time off work and on morning of viewing this agency called to cancel. Seems they only like to deal with investors and not genuine people looking for a new home. So unless you are an investor use a different agency. Disgusting treatment of genuine buyers, extremely poor service - very disappointed.NegativeQuality, Professionalism, Value
1/5
YellWorst estate agents ever
Absolutely the worst estate agents I have ever been with and as soon as myself and my partner have saved up enough will be moving property and never using these again, definitely wouldn't recommend this unless excuse for estate agents, take 2years plus to deal with any issues with the property. Need to lose the license to operate.
1/5
GoogleTHE WORST ESTATE AGENT I HAVE EVER DEALT WITH!... This by far has been the worst agency I have EVER used. Not only they are they lazy, very dishonest and misleading they are extremely bad at communication with clients, not helpful at all. Do not have your best interest at heart. I would discourage anyone from working with this agency.
4/5
GoogleFriendly, efficient, good communications. All-round positive experience
Thank you for your feedback which is very much appreciated. We hope you are pleased with your new home and are settling in well.
2/5
GoogleVery offish and not gery professional...not very friendly...made to feel like an idiot for asking questions
We apologise if our process made you uncomfortable. We let over 200 properties every year and it is certainly not our intention.
5/5
YellBuying a property
I bought a property through Doolittle and dalley. Louisa there was absolutely fantastic. She couldn't have been more helpful in every way. I would definitely recommend from my experience with them 😄😄
5/5
YellGreat service provided
From valuation to sale was perfect. We received regular updates on how things were progressing, unfortunately took much longer than anticipated due to inadequate solicitors, completely out of Doolittle’s control but overall extremely happy with the service that was provided by Doolittle & Dalley
5/5
YellSuperb, professional & experienced in all aspects of property
Doolittle & Dalley and all the team that support it are A1 Fantastic, I’ve used them over the years, however lately we are using them more and more.Enquiries dealt with speedily.Sales dealt with professionally and quicklyAlso we are not the easiest of buyers and this doesn’t faze them.Will be putting allot of business there way over the coming years.Mr Tracey
5/5
YellExcellent service
A brilliant service gained from Doolittle & Dalley Kidderminster. Louisa very professional and helpful and helped me massively during my sale completion process. I would personally recommend them. Without them I wouldn’t of completed on my dream property.
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