Bovis Homes South West Midlands Kidderminster reviews

★★★★★ 1/5

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Awful. Find someone else!

I really, really wish my parents didn't buy this god-awful house. They were so excited to have their dream home, but now they can't sleep well at night worrying about flooding, sewer problems, and have to waste so much precious time and energy battling their customer service and urging for something to be done. This should have been happy times for our family! Bovis has ruined it completely. Before they even moved in, the manhole covers in the front gardens flooded the whole garden.Within a week of them having moved in, the utility room flooded, soaking into the wooden floorboards of the kitchen and practically flooding almost all of the downstairs, and the carpet. This happened at about 2am in the morning. My Dad had to run outside and switch off the water pipes from the front garden. The floorboards were ruined. My Dad demanded the issue to be fixed and floorboards replaced. They sent a plumber who told us everything should be fine now - didn't do anything about the floorboards. So we left it. A month later, same thing happens. Utility room floods at midnight, this time an issue with the internal pipes. My Mum got there before the water could get out of the kitchen and switched the water off. They sent a plumber round again who thankfully seems to have fixed the issue for good. Still, this certainly shouldn't have happened twice. Upstairs, there's clearly an issue with the two ensuite toilets in that dirty water from one toilet seems to be flowing into the other. We complained, and a plumber came around who suggested to us that it was because the toilet in the other ensuite wasn't being used, so we just needed to 'give it a flush' every day. Utter rubbish. No one needs to flush a toilet regularly even if they aren't using it every day to 'keep it clean'. It wasn't a big issue though, so we left it. That's not the end of it. Having lived there for a few months now, we've been noticing a bad smell of manure around our doorway but not beyond it. The grass had also been growing differently in the lawn - with a section clearly darker than the others. We didn't think much of it - until we cut the grass recently, and saw that beneath the grass, the mud was waterlogged and swampy. Clearly, there's been an issue with the drainage and sewage system which has been helping the grass grow better in one area than the other - and accounting for the bad smell too. We emailed Bovis immediately - only to have them tell us that they sent people around to investigate and that drains were 'flowing free'. Again, utter garbage. Anyone with eyes would have seen that the grass in our garden looked an utter state. And true to their word, the very next day I returned home with my Mum to see dirty, smelly, brown sewage water flowing freely out of the manhole covers and drenching our front garden, even though there's been no one in the house! Having read online, I'm beginning to fear that our house has been built over sewage lines and pumps connected to the other houses - as there are no less than 3 manhole covers in our front garden. And yet, they had the audacity to tell us that there were no problems with the drainage! We called emergency services to be told that it could take up to 4 hours for them to arrive! They are clearly not interested in their customers. The estate we live in is new, and the houses either side of us have not been sold - and they've given up on cutting the grass too. The low standards and quality is simply shocking.

Jing · 10 July 2019

★★★★★ 1/5

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Appalling Customer Service

I’m really pleased I found these reviews on Bovis Homes, I had reserved a plot of plan and made a deposit of £500. I am having viewers for my home and one buyer wanting to proceed when he sells.My solicitor advised me that Bovis were going to release my reserved plot as I hadn’t sold on the 14th June, I called the sales office and was told, don’t worry we will work with you, this has been said a few times and they appeared content that I was having continuous viewers and had interest.I called to update the Male sales advisor, also mentioning my concern of the 14th June release date, he stated ‘read into that what you will’ I’m confused still as to what that was supposed to mean!Yesterday 21st June, I received a voicemail from the Male sales agent he asked me to return his call, and that it wasn’t good news. ( hardly a good way to leave a voicemail) I returned the call 10 minutes later and eventually got to speak with him.He didn’t ask anything about the interest offers etc on my property, he stated I had lost my property to another buyer that day.I haven’t been notified whatsoever that my reserved plot had been released, no grace period to work to or to be aware of, he had already said on the telephone on a previous call ‘read into that what you will’ and I read that there was no immediate concern as most people would.I would also mention that my reserved plot barely has a roof on it at the time of writing, so what is the immediate rush? I am appalled by this manner and behaviour and considering legal advice and action.I’m so pleased that I found these reviews as it would seem they have actually indicated a favour.

P · 22 June 2019

★★★★★ 1/5

Trustpilot

Do not on any account buy a Bovis home

Do not on any account buy a Bovis home. Not only are they built to a really low standard, not meeting Building Regulations in many cases. They also have no customer service whatsoever to fix the numerous faults they include for free in their terrible construction methods. Their philosophy is to build sub standard houses and then offer the cheapest bodge possible to fix it. The company is rotten from the CEO down. You have no idea in 2019 how a company so bad could survive. Oh, I know, there is no one to stop them. No ombudsman, no trading standards. Nothing. Stay away from this company

Fairlead · 20 June 2019

★★★★★ 1/5

Trustpilot

Do not buy a Bovis home, whatever you do

Do not whatever you do,no matter how much you fall in love with a show home do business with this charlatan company. Your house will be a complete bodge and scrape the barrell budget build based on no care for standards, quality or customer satisfaction. My family has been totally ripped off and treated horrendously by Bovis over the last 2 years. Avoid at all costs no matter how emotionally drawn you get to the new home you desire.Do a the research you can on reviews, Facebook before entertaining their marketing.. trust me, knock on every door to speak to existing Bovis customers - you'll be blown away by what the company is really about.Sickening, worse decision ever made - massive nightmare.

Mike · 5 June 2019

★★★★★ 1/5

Trustpilot

Still waiting for deposit money

I put a deposit down on a house in Aston Brook with Graham and Laura and decided not to go with the house a week later, I amNow waiting a month after cancelling and still have not received my money back, it’s disgusting! Do not reserve a property with Bovis unless you are 100% sure. Graham and Laura at Aston Brook treated us with no respect and have not replied to our emails we had to go through complaints to try and find out what had happened to our money.

Phillipa · 4 June 2019

★★★★★ 3/5

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Good service, poor design

I have found Bovis to be much better than I expected especially after reading the 1* reviews. The initial After Sales care was excellent with the site managers fixing up problems within hours of my reporting them. After a few weeks I was encouraged to report issues to Customer Care who pass them on to contractors who may or may not respond.The one area that is disappointing is the details that go to make a house habitable. For example, in my house there are no toilet roll holders fitted and no place where they could be fitted (unless screwing the holder onto the shower door counts).Lightswitch by the bed in any of the bedrooms? Forget it, you have to walk over to the door to turn out the light at bedtime.Want to have a heated towel rail to dry your damp towel during the summer months? Well, you have to turn on the central heating to get hot water to the towel rail. There are so many examples of the house's internal fit-out being designed by someone who's apparently never lived in a house, or maybe has a mind so dull and unimaginative that they can't foresee what would be needed. Having said that, I've no idea whether other house builders employ designers who are any less dumb.I have found the overall quality of workmanship to be a little lower than I would have expected from people who do it for a living. In some cases the work looks as if it has been done by an amateur like myself.

Simon · 3 June 2019

★★★★★ 4/5

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Having bought a brand new home for the…

Having bought a brand new home for the first time, all other homes have been previously loved, we were sceptical and have seen mostly negative reviews about most of the of the big builders.Bovis were excellent with their sales service, they offered great incentives which were too good to turn down to be honest. Yeah we’ve had a few snags with the house but Bovis are pretty proactive in putting them right, just don’t rely on the on site build team as they just aren’t interested, you need to go through Customer Services to get things done.Things still aren’t perfect but we got a great house for a great price and we have a real friendly community feel on the development It’s a shame somany have poor experiences but I wanted to share our experience too

RICH · 4 April 2019

★★★★★ 1/5

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Shocking!

Would give a 0 if it was an option. From cold rooms, to creaky floors, smelly and blocked drains and toilets, to lack of sound insulation between walls to poor fixtures and fittings, the list is endless. The design of the house itself is beautiful but everything else is a disaster. Had a shower glass collapse about 3months after moving, no regrets from the company whatsoever and its still not been replaced 2 months after. They had their customer care manager who tried to disregard my main complaints so I've had to refer the matter to NHBC. Lots of maintenance guys in and out of the houses on this site which speaks volumes. They lure you in with good deals but be ready for the headache.

Ms · 17 March 2019

★★★★★ 1/5

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Bovis are evil, ignore this review and regret it forever!

Don't buy a bovis home, save yourself a lot of distress and heartache. We moved in to over 300 issues and 2 months later we still have over 100. I can't put into words the stress they have caused me and my family. They have even put the health and safety of our child at risk. All they care about is their bonuses. Join the bovis victim groups on Facebook and believe what you read and see. Don't think your plot will be better. Don't believe their lies. Ignore this review and regret it for the rest of your life.

Jackson · 2 March 2019

★★★★★ 1/5

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Swamp for a garden!!!!

Would give no stars if I possibly could! Bovis Homes are an absolute disgrace & should be held to account & investigated. Once they have your money they have no interest whatsoever in rectifying problems with your new build...three years down the line, despite numerous complaints & even a NHBC claim I still have a garden Shrek would be more at home in as it resembles what can only be described as a swamp! Still battling to get this sorted now which is a very stressful & time consuming experience. Avoid Bovis Homes at all costs!!!!

Mrs · 26 February 2019

★★★★★ 1/5

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Bovis - a disgrace from top to bottom!

Well I can only agree with most of the posts on here. Bought a Bovis home, moved in 17/12/19. Several issues later, and an e mail to the CEO, we are still no further forward! I received a survey, and duly completed it. I receive an e mail from Lorraine Farrow, Eastern Area sales manager, chastising me for giving BOVIS, and my home, a very low score!Notwithstanding that e mail has been sent to Greg Fitzgerald the CEO too. You probably won’t be surprised to hear my case is now in the hands of one Paul Moran, a Director. And guess what, after being informed of a response within five working days - nothing!I have also sent them an invoice I have, and I have paid, to have put right what Bovis couldn’t get right in the first place. You guessed it, not even a response! Watch this space. A more incompetent company will be difficult to find!

M · 24 February 2019

★★★★★ 1/5

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Bought a £480,000 house

Bought a £480,000 house. Sales process went well. Then the issues started... Creaking floors. Hot water had no thermostat fitted. Garage door frames collapsed. Fascia fell off, hitting me. Culmination of issues was a flood destroying half the downstairs due to hot water pipe not being fitted. Four months later, issues still not fixed. Complaint escalated to director level (Sandra Washbrook) who assured me all items would be fixed within 28 days. Strangely enough, they weren't. Said they'd sent a cheque - they hadn't. Said they'd told their insurance company - they hadn't. I don't know whether they are dishonest or incompetent.Genuinely the worst company I have ever had the misfortune to deal with.

Paul · 16 February 2019

★★★★★ 1/5

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DO NOT USE BOVIS HOMES!!!!

DO NOT USE BOVIS HOMES!!!!They were AMAZING before I paid but on moving day they refused to give me the keys before 5pm despite telling me on the phone (recorded call as well) that I could have them at 1pm as a "good will gesture". The sales agent made my partner cry on our moving day as well because of how rude she was AND they simply do not care about customers once you have paid. This company are tragic and its no wonder they lost millions due to a fine for misselling. We have countless examples of things we were promised by sales that simply weren't true and have never come to fruition. Bovis Homes need investigating as the sale methods and aftersales process are criminal.

Chris · 5 February 2019

★★★★★ 1/5

Trustpilot

BAN BOVIS BUILDS

1 star is generous, Bovis deserve 0. This housing developer couldn’t care less about anything other than taking your initial money. The site managers do nothing but lie if you’re able to actually meet one, they’re always unavailable when you arrive on site. The customer care team at Bovis are equally as bad. 40+ plus phone calls, complaints and escalation after escalation but months later you still won’t have a reply. They leave areas they’re building in an absolute mess, nails and broken objects constantly on the floor. Expect a punctured tyre once a month at an expense to yourself. Bovis and site developers constantly pass blame between each other, therefore eliminating who the onus lies with. Awful company and shoddier new builds. If you purchase a house with Bovis add an additional few years to your expected completion date and don’t expect an employee to return any type of query you may have. If they are subject to a license they should have theirs revoked. BAN BOVIS BUILDS

Hannah · 31 January 2019

★★★★★ 1/5

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Nearly two years on and we are still…

Nearly two years on and we are still having problems. Customer Services don't have the authority to rectify anything. I accept some snags but our list is ongoing and when repairs are scheduled they either don't turn up or ignore any warnings e.g please don't open the locked gate and leave it wide open for our not very sociable dog to escape. Please don't cover our windows up for over a week so we can't see outI could go on and onWould never buy a BOVIS home again,

Emma · 22 January 2019

★★★★★ 1/5

Trustpilot

Don’t buy Bovis Homes

We moved into our home in Pebble Beach, Seaton just over a year ago. We were promised our rosd would be sorted soon after we moved in and all snags done asap. We provided access for trades but although we have contacted customer care on several occasions, we now only ever receive their automated response. Their customer care is totally non existent. They take your money, promise the earth but deliver on nothing. Their focus is on throwing houses up as quickly as possible. Avoid Bovis and avoid Pebble Beach, its all bull

HA · 19 January 2019

★★★★★ 1/5

Trustpilot

Very badly built homes

Very badly built homes. Cardboard boxes. I had to have my lawn laid twice as it was flooding on one side. No one took responsibility and I had to have it dug up again. Ended up with fake lawn which sounds crispy when I walk on the side with poor drainage. I spent so many days and nights upset. I would never buy from Bovis again. I can not recommend BOVIS. BUYER BEWARE.

Camilla · 21 May 2021

★★★★★ 1/5

Trustpilot

Bovis are not listening

We bought our house in Bramble Chase Honeybourne in June 2016. The house wasn’t finished and there were over 240 snagging issues. Some of them quite major. We have had to battle every step of the way. 30 months on there are still outstanding items despite involving NHBC. I have allowed access to my house over 120 times and been available on other occasions where people haven’t bothered to turn up. I’ve had 3 major gas leaks despite having gas safe certificates and have been offered a derisory £1500 compensation for the stress and hassle of the my experience. I’ve had customer care accuse me of refusing access and generally being unresponsive to my requests. I will NEVER by another Bovis home

Sue · 15 January 2019

★★★★★ 1/5

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Bumbling Bovis Build Quality

I purchased a four bed Bovis home in May 2017. From day 1 we have had problems here they are...shared toilet coming away from wall (removed 3 times to reinforce the wall to support the toilet). One occasion flooding the downstairs loo because it wasnt done right upstairs. Decorating standards poor. 22 defects on the render of the house still to be sorted promised to be done spring 2019!.(we will see), ensuite toilet loo off the wall 2 times to support the loo (third time due for repair Jan 2019). Holes in wall patched over with paper then painted over. Render beading cut too short over windows. Lead flashing to short and bodged to extend. Whole house outside has to be painted once the render repairs are done so that the colour matches. Kitchen fitters due January 2019 to raise half the kitchen as its not level. Have had to wait nearly 2 years and only getting it done as my patience finally went as they weren't going to do it. Customer service is non existent. No-one knows what the other is doing . Build quality is pathetic. Contractors are not bothered and take no pride in the work. Who should be held accountable...site managers firstly. The should be keeping a tight leash on contractors, then the building inspectors who allow crap to be passed off. All they are interested in are the £7,000 plus bonus they get if they meet targets. Would i buy a new build again.........NEVER

Stephen · 15 January 2019

★★★★★ 1/5

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Whether its new built or old house from…

Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....

00chiraj00 · 18 December 2018

★★★★★ 1/5

Trustpilot

Whether its new built or old house from…

Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....

Stallion · 18 December 2018

★★★★★ 1/5

Trustpilot

BOVIS BOGUS Homes

I am trying to sell so, BOVIS homes are wonderfully crafted by skilled artisans who are attentive to every detail. The Customer service is brilliant answering questions intelligently and quickly responding to the needs of the customer to ensure BOGUS home ownership is delightful.But the reality really is different.I Purchased house and moved in OK. we seemed to be lucky and didn't have the problems some of my neigbours were experiencing until a pipe under the bath separated for some reason. Maybe the electrical insulation tape that was used to jamb the pipes together could not hold on anymore...But according BOGUS this is OK and it is not a fault because it didn't fail within 2 years, and it wasn't raised in the snagging list (maybe because it was hidden behind the bath panel). BOGUS,BOVIS said claim against my home insurance who will then be able to make good the poor workmanship of their incompetent contractor.; and make good the damage caused by their handiwork.In conclusion BOGUS homes cannot be trusted to build houses and their customer service stinks.I have purchased and lived in 5 NEW homes during my life and this is the worst by a country mile. the house is now in good condition because I have put right the crappy work done by BOGUS.

Kevan · 30 November 2018

★★★★★ 1/5

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Pretty much the same issues as all the…

Pretty much the same issues as all the other bad reviews on here. When reporting plumbing issue when first moved in, was accused by sales staff of having a bad attitude. Had many problems with my house, the snags don't really bother me but the sink and bath blocks all the time with what looks like sewage. My boiler broke down this morning so don't have heating or hot water. Reported to Bovis, told they would sort out but still (23 hours later) I haven't heard anything. Just feel totally gutted and feel like crying. I'll keep going until it gets sorted or until it kills me ! Thanks Bovis.

Kirsty · 17 November 2018

★★★★★ 2/5

Trustpilot

Well its been a long 2 years of problems

Well its been a long 2 years of nothing but problems with our new home. Lets be honest Bovis Homes have some great designs in wonderful locations and this is what attracted us to the company in the first place along with the fact the price was right with a lot of extras thrown in. The initial experience of sales was great but when we moved in and the first two weeks were out of the way we were handed over to Bovis customer service in Exeter. They are awful, poor communication if any at all, they would not accept the professional snagging company report at first but finally agreed to look at it properly. workman would turn up without appointments to carry out work that was not agreed and finally I even managed to get to speak to the regional executive manager who promised the earth and delivered very little mainly because even he could not get his team to come and agree a works schedule. Well now our 2 year warranty is over and we had to get the NHBC involved, house is finally livable but the last 2 years has been nothing but hell having to deal with Bovis and there incompetent staff and systems. We were moved out of our home twice for a week each time to fix the ceilings in the lower floor only to find out that they had changed the design of the house and not put rafters in at 400cm gaps but rather 600cm gaps which means the they have had to come back and brace the ceiling jousts. Would I recommend them to any one else, absolutely not, that is until they sort there systems and staff behaviours out because it could of been so much better if they'd just done the job right in the first place.

Jonathan · 24 October 2018