Bovis Homes South West Midlands Kidderminster reviews

★★★★★ 1/5

Trustpilot

1 Year in and still having to fight to get things rectified

We have been in our new Bovis home for over a year now. We have had several snagging issues (which you expect with any new build), dates provided by Bovis where the contractors haven't turned up and we have lost holiday/pay. Our back door still lets in water and our drainage problems are still not sorted out. They break their promises at every turn. The only way we have got anywhere is by going to a national paper and contacting the CEO of Bovis directly. This should not be the way people are treated. All sorts of promises made prior to purchasing and even put on writing .... not fulfilled!!!!! They count on you not having the strength and money to keep going. Many many in the same situation on the Bovis site at Boorley Green, Botley, Hampshire. For your own sanity, please do not buy a new Bovis home.

Carrie · 1 January 2020

★★★★★ 1/5

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Shocking company

Shocking company. Bought a house in 2010 and the road has still not been adopted by the council due to Bovis Homes erecting a Lowe level fence around the pedestrian walkway alongside the close which is against planing regulations and very dangerous as all pedestrians have to walk on the road. We have tried to speak with someone of authority but can not get past the customer care department. My advice is don’t buy from Bovis Homes.

Darren · 1 December 2020

★★★★★ 1/5

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I would not recommend Bovis homes to my…

I would not recommend Bovis homes to my worst enemy. They are truly deceptive, at first we we're happy with our home. However, when we came to remortgage we found we'd been caught in a con. The title on our property gives rights to CP Bigwood LTD or SDL Property Management (they keep changing their name) to charge us for a certificate of compliance when we remortgage or sell the property. Bovis refuse to admit that they have anything to do with this and have now just stopped responding to e-mails. I don't understand why companies can't make money honestly and have to rip off their customers by putting in shady practices like this.

Nick · 20 December 2019

★★★★★ 1/5

Trustpilot

Deliberately fit faulty items and bodge up the work when you are in!!!! Avoid avoid avoid!!!!

Since moving in to our property in September 2017 we have had nothing but problems regarding several issues.We are due to be having our 3rd front door installed (yes 2 they have put in already are faulty and warped).We were told by another neighbour in the street that the subcontractors who installed the first set of doors advised Bovis that several of the doors were warped and were told to ‘get on and fit them’. They would not disclose which other neighbour had a faulty door and funnily enough it was us.Another door was installed and we notified them immediately that the door did not sit right to the frame and we could in fact see daylight through the front door. This was discussed in April 2019 and it has only been confirmed now that it will be fitted early next year (still awaiting confirmed date). We have had to fight the aftercare team to get a replacement. 2 full days and 2 half days I have had to take out of my work holiday entitlement because they have simply tried bodging the job to try and get it to work claiming it was the lock which we knew it wasn’t. Again, the company don’t seem to care about the implications this has on the customer and what the customer misses out on because they cannot get things right without requesting you be available for many inspections.Our front porch has been peeling ever since we have moved in and despite several emails and chasers we are no further forward with getting this sorted and not even had an acknowledgement that someone will sort this. Again, trying to bodge the work by painting over plastic and expecting it to work, only to start peeling again a few months later.Damp in the bathroom which took 3 visits for them to come out and rectify. Guess what, again more time taken off of work to be available for this. Fan clearly not adequate to clear moisture from the ensuite is the reason for this issue but they point blank refuse to replace this fan to the same one fitted in the main bathroom and say ‘open windows’. I have had an independent damp expert advise me that opening windows in the colder months will simply make the issue worse as will add moisture to the room (we will wait and see if the issue will resurface).Now Bovis have finished building and selling at the site it would seem that they do not care with trying to get issues sorted.You would not buy a brand new car and expect to be taking this in to the garage 5 or 6 times to bodge work up so I do not see why they think it is acceptable to do this on many peoples biggest purchase of their life.I would be certain to never recommend Bovis to anyone I know and will be sure to attend new development sites over the coming weeks to ensure people considering purchasing from them are aware of the terrible service that is to be received.

Steve · 17 December 2019

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke. We brought a five bedroom home in Wokingham two years ago since then we have had non stop problems. We have so many outstanding snags still. The management is so useless they have no clue about customer services and how to treat their customers. Once they have your money they don’t care about you or your house it don’t matter how stress you get.The Wokingham customer care has been disgraceful we are having to accept patch ups around our property because they refuse to properly fix the the rubbish work they originally done. I am so fed up of these money making fools.Take my advice do not buy from Bovis.Most of my street have face this crap service from Wokingham Customer Care they should fire the whole lot and start over again and get people in who feel some empathy for customers who are having to deal with stressful day to day rubbish all due to the rubbish customer care.

Teji · 3 December 2019

★★★★★ 1/5

Trustpilot

Worst company in the UK

These fools are not even capable of using a telephone or even communicating. They couldn't even get there own sales office tel number right on the emails that they did mange to send!How on earth they still sell homes is beyond me.I think they must get there staff from the lobotomy dept of the nearest hospital, in conjunction with the McDonald's staff rejects.Most of there homes are built where the sun don't shine, which is exactly where they belong!Best you look elsewhere or you will find out why there is so many bad reviews!

Jon · 28 November 2019

★★★★★ 5/5

Trustpilot

Very pleased with their service

Not sure why only frustrated people leave reviews, which obviously are bad. Living in my second Bovis house now, i find the house very nice and the faults i had with the property are nothing to worry about. You don't go and buy a car and expect no faults. And if it breaks down , it's obvious that the manufacturer will try to fix the faulty part , rather than replace. I believe people don't understand the meaning of the word "fault" . I had a good home demonstration where i was explained everything about the house and it made sense. I'm enjoying the house and i wouls buy again anytime.

Isabel · 24 November 2019

★★★★★ 1/5

Trustpilot

Buying from Bovis has proved to be the…

Buying from Bovis has proved to be the worse decision possible, not only do they lie and make endless false promises, they put on a fake smile to start with and manipulate and lie to get you to sign paper so they don’t have to do any snags (endless amount wrong, several doors lock didn’t even work).Clear and blatant lack of quality and care, checks are not done correctly!Been waiting 6months for snags to be complete, left them a key for the flat for 5months, promised be within a week when we first gave them a key......what a joke.Have an excuse for everything and clearly have no interest in doing a good job, don’t even manage the site to standards and will dodge any responsibility, even when five different parties all say this comes under their responsibility. Terrible business which hires useless employees, and seeing them describe as bullies makes sense, unreal, don’t buy from them!

William · 19 November 2019

★★★★★ 1/5

Trustpilot

Avoid this builder

We moved into our new home three years ago. We had numerous problems with them so would never buy a Bovis home again! My recently problem jusy to top everything is a leak we have just noticed. We had a roofer out and he just let us know that the ridged between our house and the neighbour's house have not been done properly first place. As the wind blows the rain gets in and also there is a rip in the felt. We just haven't notice as we had a tall wardrobe where the leak is. NHBC warranty covers this but there's an excess of £1227. A completed rip off!!!!!To pay this when you buy a new house and you think not a lot can go wrong.This was just to mentions the worst we had but i coukd go on all day ....Not to mention my neighbor' s nice big crack in the wall as they failed to cut a big tree out too close to the house.

Agnes · 4 November 2019

★★★★★ 1/5

Trustpilot

Be careful BEFORE paying reservation fee

We pulled out of the house purchase as the Bovis reps hadn't been very transparent about the development - i.e. lots of homes on the development had been sold to an affordable homes company and these weren't shown on the marketing materials and they didn't tell us when asked - they told us the houses were private.So my reservation fee was meant to be back with me in 10 working days. It's now 21 working days and still waiting.Awful company.

James · 4 November 2019

★★★★★ 1/5

Trustpilot

No Response from the

i have a long Snag list in a new build show home which we bought on June 2019 in Bishsopstoke Nine Acers property, we were kept shuffled between build team and customer care, there was a leak appeared and we informed this to the customer care and they said it will be addressed with in three days, but its been 2 weeks since i informed the leak, now mould started forming and crack appearing on the wall, i have written a mail coping the CEO in that, but so far no response received

Manoj · 30 October 2019

★★★★★ 4/5

Trustpilot

Our build was good

Our build was good. Great house with stylish fixtures and fittings. Wincanton is where the site is. All it needs is a good Site Manager and Jamie was just that. I would recommend Bovis.

Mike · 30 September 2018

★★★★★ 1/5

Trustpilot

Manipulating, lying bullies!

If I could give them 0 stars I would! Myself and my husband have been fed lie after lie and have had nothing but consistent issues from this foul company. A year on we are still waiting for outstanding snags to be dealt with, complaints to be dealt with and for an apology!! As soon as they take your money you become non existent and they are completely unwilling to help. They manipulate you into completing a survey as soon as you’ve got your first foot in your new home to get the best reviews then treat you like dirt afterwards. We have been waiting for 6 months to retract our customer satisfaction survey but have been told we cannot until snags are complete which should have been done 11 months ago meaning most of their customer satisfaction reviews that potential new customers read are not accurate. I have been personally bullied by staff members in the sales office and was left on moving day out in the rain in tears with nowhere to go because they denied me the keys to our home after lying that we would have the keys early as a ‘good will gesture’ for all the issues we had up to that point- more lies from Bovis! Management for the company are all laughable and an embarrassment sticking up for staff members who compulsively lie just to keep up their pride. The customer is NEVER right seems to be the motto for this waster company!!

Maisie · 22 October 2019

★★★★★ 1/5

Trustpilot

Absolutely shocking aftercare

Absolutely shocking aftercare. West Midlands customer care are truly awful, no record of previous calls, 8 days to pass on my complaint, for which I followed their complaints procedure, promises to call back - they don't. Logged a fault with electric switch, it took them 3 weeks to log it with the contractor - they blamed the contractors email for the delay. The contractor was booked in for 5 weeks after I logged the issue, I take time off work, the electrician calls to say he will be 45 mins and....No show. Logged an issue with ground maintenance in July...got a reply today saying they'll let me know when they have an update! Pxxs poor..don't buy off these people unless you want to waste time chasing silly little issues that they clearly don't give a damn about, because they've already got yr money.

Sandra · 18 October 2019

★★★★★ 1/5

Trustpilot

Recently moved into our new home

Recently moved into our new home. Was given the full speech. We’ll do everything for you, whatever you need just ask. Absolute shower of s**t. Trying to get the simplest of issue resolved is an absolute ball ache. Book in contractors who don’t turn up. Log defects to site manager, who just couldn’t give a damn. Having previously had a new build redrow, I’d definitely never use bovis again. £440k house you’d of thought you’d of been looked after a little. Especially with the lack of building on the site. Save your money. Don’t buy from bovis.

Craig · 15 October 2019

★★★★★ 1/5

Trustpilot

Once they have your money you don't exist anymore

Once they have your money you are ignored and treated as a second class citizen. Everyone expects snags in a new build, what we didn't expect was to be ignored, called liars and to have to fight to get even urgent items such as leaks sorted out. You are no one to them once you have taken possession of the property. Beware, the home you fell in love with will soon cause you so much stress and time, and the whole blame lies with this developer.

Carrie · 10 October 2019

★★★★★ 1/5

Trustpilot

BUYER BEWARE

BUYER BEWAREDeceptive Sales and MarketingWe were looking at the Ribbans Park development in Ipswich and wanted to buy in a privately-owned part of the development.After reserving, we found that a number of properties on the road had been sold to an affordable homes company ten months before. When we had originally asked a rep to circle all of the shared and affordable homes on the development, these were not circled, leading us to believe at the time that they were all privately owned homes.Details of the homes going to an affordable homes company were not in the marketing brochure or site plan. When we asked the sales reps directly about two properties opposite to ours, we were told they were privately owned. When we checked on the Land Registry the homes had been bought by an affordable homes company. When I complained to the rep I was told that "we do not have to point out which houses are affordable and/or shared ownership". They may not have to do so legally, but I find the practice very deceptive and dishonest. Bovis obviously doesn't care about its reputation. People are unable to make an informed decision about a purchase on a development as Bovis and its reps aren't being honest.To add further insult ,after wasting a lot of my time by not being honest, Bovis tells me that I have to wait 28 days for the reservation fee to be refunded. Now I see where all of the bad reviews are coming from. We have bought a lot of new-builds over the years but we would never buy from Bovis.

James · 8 October 2019

★★★★★ 1/5

Trustpilot

They are a 4* builder for a reason...

I'd like to say it all started so well, but it didn't...- Constant miscommunication in terms of spec for the property, including going through engineering designs for another property (not mine!) prior to exchange - Terrible build quality with a host of snags including insulation left exposed externally, poor cosmetic finish to walls/surfaces, a faulty hob which was an upgrade and took 7 weeks to replace, an upgrade for a built in wardrobe was 4 weeks late, a pile of rubbish left under worktops to discover and finally ineffectual sound proofing hence I'm typing this at 2am as next doors late night netflix and chill have kept me up.- The reluctance as a company to go an extra yard, let alone the extra mile! I've had to sort out communal bins for our block as Bovis didn't bother, fight for car parking discs to save residents having their spaces parked in and even fight to have door numbers provided (which wasn't in Bovis's budget apparently?!)- Setting up things like Sky and Internet have also been a nightmare due to Bovis not ensuring they had the correct infrastructure in place to support them.In summary, Bovis have done little but make life a little grey since purchasing the flat in June. If i had my time again, I would absolutely not buy a property from them, and plead you to look elsewhere!

Steve · 5 October 2019

★★★★★ 1/5

Trustpilot

One star too many...

They do not deserve one star.Went through the whole process of buying our dream home. I changed jobs and the lender put a caveat that the completion date would be six weeks later than planned - all agreed with the chain. Bovis sold to someone else and let us know by phone... no word of another plot, an apology or talk of our refund back.Have submitted a full complaint 48 hours ago and I’m still to receive an acknowledgement.To us this highlights the financial difficulties Bovis are in must be worse than they are letting on. They had to sell off land to Kier on the site we were purchasing on as they had ‘run out of money’ alarm bells should have rung then!!

Jbjlh · 2 October 2019

★★★★★ 1/5

Trustpilot

Probably the worst home builder in the…

Probably the worst home builder in the world.If you buy a Bovis home expect:Pressure to complete ahead of timeTerrible customer serviceGhosting. Once the ink is dry on the sale, you will no longer exist.Floods. Even when there is a drought, Bovis manages to make floods happenCost. Despite devoting a substantial portion of your future earnings towards buying the house, you will end up spending thousands more fixing problems they have created.NEVER, EVER BUY A BOVIS HOUSE. THIS COMPANY IS A DISGRACE AND VIEWS CUSTOMERS AS MONEY TREES.

Marcus · 12 September 2019

★★★★★ 1/5

Trustpilot

There doesn’t seem to be a zero star…

There doesn’t seem to be a zero star rating? I don’t rate Bovis at all. We’ve had a nightmare first 3 years of our long awaited retirement! Hoped to finally get out of the frying pan of stress only to jump into the inferno that is Bovis customer (couldn’t ) care (less!)Snags are one thing, they have sorted most of those, but actual building defects that will cost real money? Not a chance! Bouncing floors that cause everything to rattle, cracked tiles where the floor has moved, wall mounted floating toilets not secured properly so tiles cracking on the wall. Insulation inside to prevent sounds carrying from the bathroom and toilets. These things have been photographed so many times by so many Bovis staff, all agreed in principle but then deliberately “forgotten!” Don’t go near this awful company if you value your sanity and your hard earned money!!!

Catherine · 2 September 2019

★★★★★ 1/5

Trustpilot

Bovis!?! More like Bogus!!!!

We moved into our bovis house 22 months a go & were initially very pleased with our purchase; the main selling point being that it was freehold. However, having lived in the property for nearly two years we've noticed more & more thing that were clearly rushed; fixtures & fittings not installed correctly, shoddy paint work, uneven walls & general unacceptable workmanship. They're not exactly quick to resolving issues either taking over six months (and counting) to fix our front door & over 12 months to agree there is an intermittent leak in our en-suite ( which we now can't use). They were initially very helpful until they took out money, refocusing their efforts on the next mug to take money from. DON'T BUY A BOVIS HOUSE!!! You have been warned!

Thomas · 27 August 2019

★★★★★ 1/5

Trustpilot

DO NOT BUY BOVIS

I'm a second buyer of my home and since moving in, despite it being 3 years old, I have had numerous issues. Bowing and flexing creaking floors, leaking pipes, gutters not fitted correctly, front door not fitted so water ingress, Windows and doors have had to be repaired several times, inspection covers collapsing on drive. Bovis have taken to ignoring emails now. Do not buy from them. Poor quality, poor customer service. Shocking.

Joanna · 6 August 2021

★★★★★ 1/5

Trustpilot

Awful. Find someone else!

I really, really wish my parents didn't buy this god-awful house. They were so excited to have their dream home, but now they can't sleep well at night worrying about flooding, sewer problems, and have to waste so much precious time and energy battling their customer service and urging for something to be done. This should have been happy times for our family! Bovis has ruined it completely. Before they even moved in, the manhole covers in the front gardens flooded the whole garden.Within a week of them having moved in, the utility room flooded, soaking into the wooden floorboards of the kitchen and practically flooding almost all of the downstairs, and the carpet. This happened at about 2am in the morning. My Dad had to run outside and switch off the water pipes from the front garden. The floorboards were ruined. My Dad demanded the issue to be fixed and floorboards replaced. They sent a plumber who told us everything should be fine now - didn't do anything about the floorboards. So we left it. A month later, same thing happens. Utility room floods at midnight, this time an issue with the internal pipes. My Mum got there before the water could get out of the kitchen and switched the water off. They sent a plumber round again who thankfully seems to have fixed the issue for good. Still, this certainly shouldn't have happened twice. Upstairs, there's clearly an issue with the two ensuite toilets in that dirty water from one toilet seems to be flowing into the other. We complained, and a plumber came around who suggested to us that it was because the toilet in the other ensuite wasn't being used, so we just needed to 'give it a flush' every day. Utter rubbish. No one needs to flush a toilet regularly even if they aren't using it every day to 'keep it clean'. It wasn't a big issue though, so we left it. That's not the end of it. Having lived there for a few months now, we've been noticing a bad smell of manure around our doorway but not beyond it. The grass had also been growing differently in the lawn - with a section clearly darker than the others. We didn't think much of it - until we cut the grass recently, and saw that beneath the grass, the mud was waterlogged and swampy. Clearly, there's been an issue with the drainage and sewage system which has been helping the grass grow better in one area than the other - and accounting for the bad smell too. We emailed Bovis immediately - only to have them tell us that they sent people around to investigate and that drains were 'flowing free'. Again, utter garbage. Anyone with eyes would have seen that the grass in our garden looked an utter state. And true to their word, the very next day I returned home with my Mum to see dirty, smelly, brown sewage water flowing freely out of the manhole covers and drenching our front garden, even though there's been no one in the house! Having read online, I'm beginning to fear that our house has been built over sewage lines and pumps connected to the other houses - as there are no less than 3 manhole covers in our front garden. And yet, they had the audacity to tell us that there were no problems with the drainage! We called emergency services to be told that it could take up to 4 hours for them to arrive! They are clearly not interested in their customers. The estate we live in is new, and the houses either side of us have not been sold - and they've given up on cutting the grass too. The low standards and quality is simply shocking.

Jing · 10 July 2019