Trusted Agent profile
★★★★★
145 reviews across 2 platforms
5 Montagu Street, Kettering NN16 8XG
Connells Lettings's Kettering office at 5 Montagu Street is rated 4.3 out of 5 across 145 reviews on two platforms, including 138 Google reviews rated 4.4. The 7 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kettering office, from every platform, shown as written. First names only.
5/5
GoogleSold our house through connells, the solicitors were next to useless but thanks to pretty much daily phoencalls/ emails with Craig& him chasing/ phoning everyone on our behalf. It all went perfectly in the end. Craig was with us start to finish and honestly if he hadn't have been we probably wouldn't have moved, nor sold our house. Both him and the team were great.PositiveResponsiveness, Quality, Professionalism, Value
1/5
FacebookI have been renting in my property for 5 years. I have never really had any issues on which I would have needed to report. Most issues I have just dealt with my self. However, back in June I had a leak in my radiator, something which I could not fix myself. I reported the leak on there online reporting system. Someone contacted me regarding coming to repair the leak. I work during the week and have dogs so I’d need to be present. They refused to do a weekend so I was forced to book a day off work. Being self employed I had to take the loss. I waited in all day, I messaged them nearing the end of the day asking to confirm if someone’s still coming. I had no reply. And no one showed up. I followed up with connells, provided proof it was all booked in and they said that I’d need to book in again with them. I said well this time it has to be a weekend. They said the contractor has already had a quote so it has to be them and during the week. After much back and forth me explaining I can’t afford to do any other days other then weekends. They threatened that any damage done would be held accountable by me as I couldn’t do weekdays. Which apparently was stated in my contract that all works must be done explicitly on weekdays. I asked several times for them to show me where it says that, to no responses. I was forced to find someone to come and sit the dogs while someone attended. By this point it was nearly 2 months since reporting it. Again a no show. 3 months on and it’s not fixed and no one seems to care. Making out it’s all my problem. I also changed my name on the contracts over 1 and half years ago as was me just living here now. And they failed to do it despite me checking it was all done. And so have been contacting the other person breaching my confidentiality. I will never rent with them again and I would strongly advise anyone to stay clear.
5/5
GoogleGreat all round customer experience, from enquiry all the way through to sale completion from Philip and his team in Kettering. They worked hard to get me the price I wanted for my house and made sure the process was as smooth and painless as possible. I highly recommend and will definitely be using them again in the future.
5/5
GoogleRenting a home can be stressful, but Connells made the entire process smooth and hassle-free. From start to finish, their team was professional, efficient, and incredibly helpful. …
Thank you Cedric for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleTasas and Darragh did a good job, tried their best to rent out my property. They did not find suitable candidate at the end, but they tried really hard. Around 20 candidates came but no offers were made.
Thank you Arnis for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleLovely people!…👍❤️⭐️ …
Thank you for your kind words! We are thrilled to hear that you had a great experience with our team. Your support and satisfaction mean the world to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI dealt with Paresh Patel at Connells who processed my Mortgage application. He was able to beat the rate that I had found and was extremely professional and friendly throughout the process. As well as my Mortgage application, Paresh was available on hand to support me through the whole house buying process. He went above and beyond his role and responsibilities and I would highly recommend using his services.
1/5
GoogleI sold through Connells Kettering Branch last year. I have to say it was the most stressful selling experience I have every had. Nothing but poor communication and speculation on when I would sell. I would say on certain occassions I was lied to and I have written evidence to back up that statement. I had to escalate my sale to the Area Director and in the end I refused to communicate with the branch as the relationship had broken down as I didn't believe anything I was told. If it hadn't been for my excellent Connells financial advisor (not from the Kettering branch) stepping in I believe I would not have moved. Save yourself a lot of stress and go somewhere else. I will never use Connells again. Only giving a 1 star as I can't give any less.NegativeResponsiveness, Quality, Professionalism, Value
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleHad a very smooth process from start to finish. Craig was brilliant and so knowledgeable about all things house. Jas was fantastic with mortgage queries - very responsive and supportive. Both of them were super patient with our sometimes silly questions! Just down to earth people who are great at their jobs. Would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently we had an excellent service and experience with Connells. A Big Thank You to Kasia Bulinska which was extremely receptive and friendly with us, a real professional.
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleBrilliant service from Daniel very prompt and let me know when or if had a problem and was told I was accepted if recommend for anyone if going through ti connells that Daniel is a good choice Thankyou guys very much appreciated
4/5
GoogleSo far Jade and Paige have done a really good job. The service has been good, they have been polite and proffesional. A Tenant has been found very quickly and we have signed up for the fully managed service. I'm confident they will do a great job managing our buy to let property. Thanks.
5/5
GoogleAfter many years of swapping and changing letting companies I have finally found the best in the business. Kasia has been a god send. She managed my properties with efficiency and speed. I am contacted when promised and never with any issues. I know my properties and more importantly my tenants are in the best of hands.
5/5
GoogleManager Craig is efficient and replies to emails or phone calls. Staff are friendly, helpful and polite. Really pleased with how they dealt with selling our house. Wouldn't hesitate at all to use Connells again and would recommend them to family & friends. Thankyou!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to thank Lucy for her quick responses and helpfulness with regards to finding a property for me and my partner to purchase. Always a phone call away and happy to answer any questions that we have.
5/5
GoogleA very pleasant experience with the Sales Negotiator Kyah Wright. She was professional, friendly and explained everything clearly. I would definitely recommend her services. Vera Franklin
Thank you for your glowing 5* review and recommendation Andrew. Kind regards, Lucy, Customer Relations.
5/5
FacebookAll the staff were friendly when answering the phone. I was impressed with the photos and marketing. Chelsea was very supportive and helpful throughout the process. Nothing was too much trouble for her. She was very friendly and I will miss talking to her.
5/5
GoogleGreat and very helpful customer service throughout our house search. Jasdeep has been an excellent mortgage advisor, she has always been very responsive and reassuring throughout the whole process. She'll make sure that you are happy and answer any queries along the way.PositiveResponsiveness, Professionalism
5/5
GoogleA had great tíme dealing with lettings manager. Had a great tíme dealing with him!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleBooked house valuation few days in advance and received an email from Connells (Aiden) 40min prior the meeting that valuation is cancelled. No explanation at all.
Hi Beata, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
FacebookSince moving out of a property nearly 5 years ago, I have received on average 6 phone calls a year asking me to sell or rent using their services despite not having anything to rent out. I've asked them every time to remove my number but carry on calling me. Someone different every time.
1/5
FacebookYou've had fair warning....remove the "for sale" sign pronto...or it'll be sawn off and paying a return visit back to your office. . Our house is NOT UP FOR SALE ......I did appreciate your call back though, when "a member of the public" was so alarmed, that it had been "graffitied" they rang you up to report it ... hilarious....black tape on your sign is removable...screw holes in my fence aren't...I look forward to you coming round with some polyfilla
5/5
GoogleWhilst selling my house, I've had a very positive and professional service from the team at Connells in Kettering, particularly Phillip and Chelsea. Thankyou all.
5/5
GoogleTadas and Darragh very helpful thank you
Many thanks Benjamin for your great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Kettering office has 145 reviews across two platforms: 138 on Google, 7 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Connells Lettings is rated 4.3 out of 5 across all 145 reviews, and 4.4 out of 5 on Google from 138 reviews, checked 9 October 2026.
Connells Lettings, 5 Montagu Street, Kettering NN16 8XG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.