Wards Kent reviews

★★★★★ 5/5

Trustpilot

Excellent service!

We got 3 different EA round to value our house and Wards were slightly more expensive but we felt they were more professional so went with them. First of all Brendon came round to give us all the info we needed and value our property. We decided to have the Walk Round Video which not all EA do but was worth the money as we think it helped sell our house? Within a couple of days we were on the market and had 12 viewings booked. Brendon was very friendly, helpful and kept us informed at all times. We sold our house the following weekend. Debbie Brewer then took over the sale and was also very friendly and helpful. Everything went smooth and we were always kept informed of how things were going. We would highly recommend using Wards and thank them for everything they did for us during a stressful time.We would also like to thank Blaine and George who came round at the beginning to do photos and do viewings.Thank you so much to you all.

Dave · 11 February 2021

★★★★★ 5/5

Trustpilot

Challenging Times Indeed

Can't thank the Ramsgate Team of Dan, Dani, James and Lucy highly enough for their dedication and support in the sale of my Mothers house. These were extremely challenging times indeed. Not only was the pandemic making life difficult for all concerned but being nearly 100 miles away in Essex we couldn't travel. We relied heavily on the support and dedication of all to achieve a successful sale at a price we could accept. Indeed at one time I was told James spent more time at the house showing prospective purchasers around than in the office - think he became a stranger!!! Valuation was good, costs were competitive and marketing professional. A very friendly team highly recommended, thank you all.

Dorothy · 10 February 2021

★★★★★ 5/5

Trustpilot

We have recently sold our house through Wards

We have recently sold our house through Wards (Strood Branch). They have been amazing the whole way through the process, they have been clear and concise and have helped make a 'difficult' process so much easier. I would like to pay a special thanks to Anouska Erangey who was our sales contact through the branch. Anouska was always on hand, she was kind, patient and understanding. If I was unsure on anything she took the time to explain things and gave me great advice through the sale process. Anouska is an amazing asset to Wards! Thank you Anouska again for all your help. Nat

Natalie · 10 February 2021

★★★★★ 5/5

Trustpilot

Very Helpful For First Time Buyers

As first time buyers, we were unsure of the process and things did take us a little longer than expected but Julie Bramble at Cubbitt and West really helped us to feel at ease. She always answered the phone and answered all of our questions, she was extremely helpful and we are grateful for her hard work to ensure our purchase went through. Thank you so much to Julie for ensuring that our purchase went through. We can't thank you enough for making our dream a reality!

Hannah · 4 February 2021

★★★★★ 5/5

Trustpilot

As a first time renter I was…

As a first time renter I was apprehensive about the process, especially during the Covid-19 pandemic but Wards Lettings and particularly Lee from Wards Lettings Ashford, was absolutely outstanding in the service that they provided. Lee in particular was amazing, any questions I had Lee was prompt and efficient in getting them answered and is an asset to the Wards team. The whole process was so smooth and I am absolutely delighted with my new home. Another big thank you to Wards and Lee for helping, I cannot recommend them enough.

Holly · 3 February 2021

★★★★★ 5/5

Trustpilot

A big thank you!

Thank you very much for all the hard work towards the sale of our property.I felt that I was kept well informed either via a personal phone call or by logging onto my Wards App.Although all the staff were extremely helpful, I must say a big thank you to Oliver Vincent, he was very professional and knowledgable when answering questions and queries and put our minds at rest on numerous occasions, including a phone call from him on his day off, that’s what I call commitment.I would definitely recommend Wards to anyone thinking of buying or selling a property.Regards Mr Mrs Bennett

Dave · 25 January 2021

★★★★★ 5/5

Trustpilot

I’ve had a very good experience with Rhys at Wards and Emma at Mortgage Matters Direct

I’ve had a very good experience with Wards so far, this was especially down to Rhys who has been very kind and attentive and wants what’s best for the customer. I have spoken to a view organisations where their staff haven’t been as helpful and thanks to Rhys I’ve managed to get on the right path to get a mortgage which is best for me by using their In-house advisor Emma Lawton who works for a company called Mortgage Matters Direct. I have received amazing service from both and will 100% be recommending them to anyone who is looking to buy and rent.

Sasha · 22 January 2021

★★★★★ 5/5

Trustpilot

The A team

Michael, Chloe and Anuska were very supportive in our home buying process from choosing the right home through to getting the keys to our new home. There was no time I called with questions as a first time buyer I didn’t get an answer for. Great team. Thank you all at Wards Strood.

Justina · 14 January 2024

★★★★★ 5/5

Trustpilot

Excellent Agency

The whole team at Wards have been absolutely brilliant in making my move so easy and effortless! Want to give special thanks to Amy who showed me the property and was very efficient with the move in process along with Emily who made me feel very assured and at ease. 5 stars!

Beck · 1 February 2024

★★★★★ 5/5

Trustpilot

A Brilliant Team

Having had the sale of my house fall through a total of 3 times over the past 5 months, I had become enormously cynical about the whole process. It just felt like it was never going to ever happen. The team at Wards in Ramsgate, however, were unfailingly positive and approached every new enquiry with sufficient energy and enthusiasm to convince me that a sale remained entirely possible. When I recently received a new offer from someone who was somewhat challenging, Dani and James were quick to take control of the negotiation and in a spectacular fashion, the lovely Lucy Stocker who has just joined them in Ramsgate managed to quickly seal the deal - no muss, no fuss. I don't know quite how she did what she did - getting the buyer to part with more money than they had actually intended - but I ended up a very happy bunny indeed. She's a fantastic asset to an already excellent team in Ramsgate. Many thanks to her and congratulations to everyone at Wards.

Tim · 18 December 2020

★★★★★ 5/5

Trustpilot

I think its really important to get the…

I think its really important to get the right person to sell your house rather than the company as the company will only be as good as your sales person. I had a good feeling about Steve (Kings Hill Branch) when I met him and I wasn't wrong, had an offer within 2 weeks on my flat. Steve was always contactable and even replied out of hours, even when he wasn't obligated to respond. My sale wasn't the most straight forward (things out of control of Wards) Steve stuck with me and helped me all the way through. Wards are lucky to have Steve and I thought I would write this review to highlight to Wards this. Hardworking and professional estate agents are rare!

Karl · 30 November 2020

★★★★★ 5/5

Trustpilot

Hello hello ,

Hello, everyone, I will say looking for a house to rent was a pain but when one get to wards agency it makes life easy just ask of Grace Scott, she was calm and soft speaking. She will give you listening ear anytime, My journey looking for property to rent, at first i never likes the place but Grace Scott talk me and encouraged me. Then the landlord was a bit pain and i almost give up. Grace was calming me down that things will be in place and that he will be a nice landlord. Anyway story sort. We got the house finally. One or two not in place i rang Grace and she still give me listening ear which am still on but i say ask of Grace Scott when you get to wards and she ‘ll help you out and ready to listen . Many thanksGenny

Genny · 29 November 2020

★★★★★ 5/5

Google

I would highly recommend Ethan in helping with your property search. He has been very helpful and understanding especially as we are very fussy!

Tessa · 16 April 2025

★★★★★ 5/5

Trustpilot

Other estate agents, watch and learn....

Wards operate a unique and innovative model, whereby once the excellent and proactive sales team have made a sale, the baton is passed to a sales co-ordinator to herd the various buyers and sellers in the chain and their respective agents and solicitors towards a successful conclusion. This works incredibly well and removes much of the anxiety one can feel when, as a party to the chain, you seem powerless to influence it. I must pay tribute to Kenny George and his team at the Walderslade branch - Terri, Sam, Ami, Jordan and Sue - and also to Kim Batchelor, the Senior Sales Co-ordinator who cajoled all concerned to a successful exchange of contracts. Thank you all.

Phil · 20 November 2020

★★★★★ 5/5

Trustpilot

A Great Experience :)

Looking for your first home is a huge thing, and having the right letting agent is such an important thing. We were so lucky to have Grace, who was simply so much more than just a lettings agent. We had a whole load of questions, but Grace was there to answer every one. She never lacked enthusiasm and always had a smile, which made a exiting time feel even better. Id like to say a huge thank you to grace for being so welcoming, and making our process the best it could possibly be.

Jake · 13 November 2020

★★★★★ 2/5

Trustpilot

Worst viewing request experience

Request for viewing from a few agents, Wards is the last to reply. The lady seems very difficult to work with. I Specifically requested to leave email or sms as I cannot take call during the day. Nope after one unanswered call the next day my viewings are “not-confirmed”. I have explained I am travel from 50km away and tickets are pre-booked. but anyway have last minute effort to call again the morning I hop on the train.Spoke to Sophie she is much better which changed my bad experience. Unfortunately, the original lady “with character” pick up the phone again and make everything very difficult. I gave up as I can foresee difficulty for the transactions. There are plenty of other properties I don’t need to be played around. If it looks like bad news then chances are, it might be even worst down the road for the process.i have 2 stars instead of 1 because of Sophie. I hope the properties I am interested in will be wise to change agent so that I can finally view them. I am not sure where the 91% good review from but maybe it’s with Sophie I think I am just unlucky.

Joyce · 10 April 2024

★★★★★ 5/5

Trustpilot

Thank you Alex and Laura

We really wanted to move to a 3 bedroom house, once we found the one of our dreams we viewed it and put out offer of interest in. Luck was on our side as we got the house! Throughout the process I had been speaking with both Alex and Laura at the agency and they were both so lovely to me. They answered any questions I had, they put up with my constant emails/calls. Thank you for giving me such a good safe experience especially considering what’s going on in this crazy world. Thank you for easing my worries whenever they arose. Would 100% recommend this company and would 100% recommend Alex or Laura dealing with the case. Thank you again.

Demi · 6 November 2020

★★★★★ 5/5

Trustpilot

Thanks Kim!!!

Really big thank you to Kim Batchelor, I cannot stress it enough. We had a lot of problems with the sale of our house, and particularly so through the covid situation. There was so much uncertainty and confusion, I had no idea what was going on and couldn't contact our solicitors, due to the sheer volume of calls they were getting. Kim was always there, whether to explain what the situation was, give us an update or chase our solictors, going above and beyond everytime to resolve all of our problems. She was both professional and friendly, and her service is very valued by us.Thank you so much!

Sharon · 22 October 2020

★★★★★ 5/5

Trustpilot

Maria Meddings was quick and efficient…

Maria Meddings was quick and efficient in responding to all my enquiries, even going out of her way to respond outside of work hours. We are grateful that she pushed our sale over the line after a lengthy process. Thank you, Maria.

Gilly · 25 July 2024

★★★★★ 5/5

Trustpilot

We recently bought a property from…

We recently bought a property from Wards Walderslade branch at a time when we were kin to change environment. The entire members of staff have been fantastic from beginning till the time we got the keys to our new home More importantly Kenny George. It was a flawless experience with them despite the lockdown issue. We are impressed with their communication and quick response. we will definitely work with them again in future. Also, thanks to Kim and Terri.

Francis · 17 January 2021

★★★★★ 5/5

Trustpilot

Wards of Walderslade, thank you!

What an experience! Covid and unlucky first-time buyers further down the chain meant our sale went on a lot longer than expected even though our buyers were on board before we'd gone live on the market right until the very end. Terri Truckle was our first point of contact - she is keen, motivated, confident and professional. We went on the market sooner than planned due to her confidence in selling our property and it was snapped up with 5 days of our initial instruction. Kim Batchelor, who steps in once the chain is together, has been great at keeping us up-to-date throughout the process, knowing exactly what's going on and keeping everyone working together. Even during lockdown Kim was always accessible and was a great sounding board during a difficult time for everyone. Kenny George, the branch manager, oversaw the whole process, taking a real interest in our case as we were relocating to the other end of the country. It did get a bit tight and frantic towards exchange and completion due to covid-related difficulties down the chain, but ultimately the team worked so hard in getting us all across the line to beat the deadline set. We are incredibly grateful for how we are now making our dream move come true and will never forget how we were supported through our house sale during such unusual and difficult circumstances. Thank you!

Ziggy · 10 October 2020

★★★★★ 5/5

Trustpilot

Lower Gillingham & Kim Batchelor

We bought our first house through wards Gillingham and from start to finish they were nothing short of brilliant. Loads of help at the start of our journey with Claire she pointed us to all the right people and how to handle everything. They were extremely efficient with communication from start to finish. Kim was quick to it when it came to the final stages of our purchase and explained everything, was super friendly and overall brilliant. We couldn’t be any happier with the service we received, a fantastic bunch!

Camilla · 6 October 2020

★★★★★ 5/5

Trustpilot

Exceeding Expectations

I had originally bought my house through Wards so when it came time for me to move they were an obvious choice to talk with about selling. I was immediately impressed by their knowledge of the local market and attention to detail and at no point did I regret my decision to commission them. They are an impressive team led by Danny with the delightfully enthusiastic James always onhand to show potential buyers the property and especially Dani Scorer acting as a beacon of calm during what became, if not fraught, then certainly challenging at times, final negotiations with the chain in which we found ourselves. Even during an especially hectic period, post lockdown, she always kept us informed throughout the process and I felt she instinctively understood exactly what we were trying to achieve. Even when she would call with perhaps less than joyous news, it was always a pleasure to hear from her. I wouldn't hesitate to recommend Wards.

Tim · 6 October 2020

★★★★★ 5/5

Trustpilot

We want to thank our sales progressor…

We want to thank our sales progressor Debbie Ludgate. She has been first class with dealing with the chain, prompt answering of our queries and providing us with regular updates to help a stressful situation of moving easier. Overall Debbie has been exceptional.

Gemma · 4 July 2024