Wards Kent reviews

★★★★★ 5/5

Trustpilot

A Job Well Done

Thank you to George Jordan (Barnehurst Branch) and Debbie Brewer ( Sales Coordinator) for assisting us with our recent house move, be that it was a move completed under the most unprecedented circumstances, due Covid-19 situation.From beginning to end, their support and guidance made our big decision to move house that much more manageable and less stressful, at times. George and Debbie were always on hand to respond with due courtesy and professionalism to any queries we may have raised throughout the sale and conveyance process.

Victor · 1 October 2020

★★★★★ 5/5

Trustpilot

As a first time landlord

As a first time landlord with my newly refurbished pension fund. I was very cautious about which agent to choose. There are cheaper options but I believe you get what you pay for. I should mention I spoke to a lady called Grace some months earlier regarding the best colour schemes, flooring options etc to get the best chance of a decent tenant.When the property was nearly completed I spoke to Laura, a very knowledgeable helpful lady who came to the property, explained various options and left it to me. No hard sell.I contacted the Lettings team, spoke to Grace, a very bubbly lady with a great ‘can do’ attitude. Despite my flurry of calls asking all the questions you expect from a new landlord, nothing was to much trouble.If Laura or Grace we’re out of the office then the calls were always returned promptly.I had a flow of emails keeping in the loop regarding viewings, offers, due process etc. Any hitches were soon sorted.As of today, the house is rented. It has taken a year for the building works and refurb to be done, it takes time being disabled! But I can honestly say without the help of particularly Grace and Laura I don’t think it would be.They are a credit to Wards, and if I was still running my business I would have head hunted both of them!Wards and team - how it should be done.

Chris · 30 September 2020

★★★★★ 5/5

Trustpilot

I cannot thank Jade and Michele at the…

I cannot thank Jade and Michele at the New Ash Green office enough. Jade managed to me the best valuation by far, matched a buyer quickly and I got full asking price to 1st viewer. Support through process was truly amazing. Michele the sales progressor delivered professional and friendly updates during the very difficult transaction I can’t thank these girls enough and have already recommended them to a friend. Nothing was too much trouble and I’m so grateful for all their hard work and commitment

Vicki · 24 September 2020

★★★★★ 5/5

Trustpilot

Ask for Dani at Ramsgate -- 5 stars

Dani in their Ramsgate office has been so helpful. My father and I had been looking for properties for some time and had a bad experience with a number of estate agents -- shoddy offices, aggressive sales, slow communication. Dani at Wards Ramsgate was totally the opposite. So prompt and helpful -- always ready to speak on the phone, answers emails quickly, gives great advice (in layman's terms!) about the steps one needs to take in what's a v. confusing process for a first-time buyer. She's been a godsend. If I ever sell the place I'm currently buying I'll do it through Wards' Ramsgate branch.

Christopher · 19 September 2020

★★★★★ 5/5

Trustpilot

Received amazing customer service and care!

Received amazing customer service and care from the Ramsgate branch of Wards. Maria Byrne was the agent responsible for helping me find a new property and she couldn't have worked harder. Mine was an unusual situation, but Maria did not let this phase her and she worked relentlessly on my behalf to secure the tenancy for me. She was also on hand to provide advice and information about the local area. I cannot express enough how positive this whole experience was for me. Thank you Maria - Wards are lucky to have a staff member like you!

Julie · 13 September 2020

★★★★★ 1/5

Trustpilot

Out and out shabby service

On 7th September I booked a viewing of a rental property in Greenhithe, Kent advertised by Wardsofkent.There was no photo of the bedroom and I was told someone will go to the property later that day, take the photo and let me know. I rang a couple of times and there was still no news of photo but each time I was told my booking was still there. On 9th September I spoke to Marina first thing in the morning. She told me she would call me in an hour's time. She did not so I called the number again after 2 hours. This time she said she was out doing viewings and she was running late. I told her I hope she would not forget to call she said she would not. I did not hear back. I called again at 3pm and this time I spoke to Sunil who said there is still no photo available but yes my booking at 11am the next day was still in the diary. I told Sunil we were travelling a long way to view the property; my daughter  from Hastings and me from London. That our 11.30 viewing was cancelled and I asked if this viewing could therefore be moved to 11.30. He said that would depend on whether they could contact the tenant. He asked me if I wanted to cancel the booking to which I said no and that we would be there at 11.00am the next day as planned. Got to London road, Greenhithe as per plan and called the agency. Person who answered the phone said she didnt know why no one let me know that the viewing was cancelled. I said I was very dissatisfied with the service and she said she was sorry. I was very tempted to go the agency and tell them exactly how I was feeling about the service we received but decided against it mainly because of Covid restrictions but also because it was more important to give the time to write this review instead.

Farzeen · 12 September 2020

★★★★★ 1/5

Trustpilot

Dubious, untrustworthy and zero integrity. Please avoid!

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am currently out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.

Simon · 15 December 2025

★★★★★ 5/5

Google

Ethan came to value my property, as we are thinking of moving. He has to be one of the nicest people you will ever meet, really friendly, but also so knowledgeable on everything when it comes to selling and buying a house. I really felt like he was there to help me every step of the way. There was also no pressure put on me whatsoever which I really appreciated. If your thinking of selling your house I would recommend Wards 100%.

Dogs4 · 29 March 2024

★★★★★ 5/5

Trustpilot

Kim has been a God sent

Kim has been a God sent! Without her perseverance and “can do” attitude, the whole chain would have fallen apart.She is a true professional. It is evident that she loves her job and she loves her clients to the point where she strives to keep everybody informed not just by emails but she adds that personal touch by making phone calls to update and reassure us that all will be well in the end. She is relentless in her efforts to resolve every problem for all the clients involved. She does all of this cheerfully and professionally.I run to pick up the phone when I see her call because I know hope is not lost and she is winning on our behalf. When she was on holiday, she was greatly missed, nobody else could fill that massive gap, I was counting the days knowing and saying that when Kim returns she will kick the doors down and she did kick the doors down.KIM IS AN ASSET TO WARDS SHE DESERVES A MEDAL!!MY DAUGHTER SAYS KIM IS SPECTACULAR AND SHE SURE IS.I can’t thank you enough Kim God bless you.

Hilda · 26 August 2020

★★★★★ 5/5

Trustpilot

Our experience with Wards has been…

Our experience with Wards has been fantastic. Renting a property has been quite challenging with many people wanting to move during these times however thanks to Alex Lewis we managed to find our dream house. I cannot speak highly enough about Alex who was been incredibly helpful and supportive. His professionalism, dedication and "going above and beyond" ethic is exemplary.We cannot express how much we can recommend him. He has been absolutely faultless to this point so we have high hopes for the rest of our journey!Thank you Alex and Wards!From two very excited and grateful new tenants,Iulia & Ionut

Iulia · 21 August 2020

★★★★★ 5/5

Trustpilot

Positive and happy experience using Wards.

This is our first experience of selling a property using an Estate Agent. For us, it has been an unexpected, nice surprise. From the beginning, Wards offered a different approach, whereby their main priority was finding us our next dream home. Abbie Robertson has been excellent throughout the process, finding out exactly what we were looking for and then going about finding us it. Her and the team, then went about ensuring our house found it's soon to be, new owner efficiently and quickly, in order to make the process a success. Throughout this period of time, we have been really impressed with all of the team, especially Abbie, as they have worked really hard to make things run as smoothly as possible. We are hopeful of a positive outcome for all. Many thanks.

Eleanor · 19 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend for buying and selling

We used Wards and their team for the purchase and sale of our new property and are very happy with the results. Holly Smith was excellent in keeping us up to date with new properties on the market and connecting interested buyers with our property. Special thanks also goes to Vicky for assisance with getting our property to Market and Mark Boyle for managing the process from start to finish and keeping everything moving during lockdown.Our progressor Tina Styance kept us up to date with the progress of all elements on our sale and purchase and deserves extra special thanks for answering many many phone calls in the last few weeks to finally exchange contracts.I would highly recommend Wards to anyone looking to buy or sell property and they would be my first phone call in the future if we ever wish to buy or sell property again.

Isobel · 17 August 2020

★★★★★ 5/5

Trustpilot

Wards Lower Gillnigham

Selling a property both sides of lockdown was very frustrating and a long process. Wards and especially Kim Batchelor provided a superb service, always replying in good time, always keeping me informed. Friendly and positive throughout and when needed made things happen. The whole process in retrospect was smooth albeit it drawn out due to lockdown but the professional help and calming words made it all much easier! Thanks for a 5 star service in these difficult times for everyone!!!!

Simon · 10 August 2020

★★★★★ 5/5

Trustpilot

Wards, New Ash Green, Kent

We highly recommend Jade and her team. Not having moved house for 23 years we were a bit rusty on how the whole things works in the internet age! Jade at all times explained things clearly, was always contactable, always positive and knowledgeable. Moving house is indeed as stressful as people say - we had forgotten that too - but we have nothing but good memories of our interaction with Jade and the team. A wonderful service.

Stephen · 28 April 2021

★★★★★ 5/5

Google

Sally Bryant was amazing throughout the process of our sale. She undertook her work with focus, commitment, professionalism and determination. We are very aware of how much she put into making this difficult sale go through. Sally is a credit to the team and we are so grateful for all that she did. Thank you Sally 👍🏻

Janet · 27 August 2023

★★★★★ 5/5

Trustpilot

Excellent Service

My partner and I recently moved out into our first rental property, and from start to finish the process with Lee from Wards Lettings in Ashford was fantastic. He was really polite, helpful and friendly and we couldn't have asked for a better advisor. I had quite a few questions being the first time we have rented, and he was always happy to help and answer my questions. Thank you for giving us such a great first experience!

Shona · 30 January 2021

★★★★★ 5/5

Trustpilot

Amazing service from Jodie and Prateek

Jodie and Prateek was absolutely great, Jodie was very polite, helpful and professional over the telephone booking our viewing appointment, following up and helping me with the process. Prateek showed us around the property and informed us with everything we needed to know while being friendly and professional. Thank you to both of you we had a very pleasant experience!

Lisa · 3 June 2023

★★★★★ 5/5

Trustpilot

Excellent service and support

Wards made my purchase seamless and painless and I can't thank the team enough for their responsiveness and professionalism. I would highly recommend this practice to navigate you through the process. Thank you very much to Nick, Chris, Freya and team.

Deirdra · 25 July 2024

★★★★★ 5/5

Trustpilot

And then Covid-19 hit ......

Last September we took the decision to market our home in Walderslade Woods and chose your Walderslade branch to be our Estate Agent. We embarked on our journey following a visit from Kenny and our home was marketed from the start with a passion and professionalism that I did not see with the other local agents. After Christmas a buyer was found and we moved to the the next phase of our home move. It was at this point we were introduced to Kim Bachelor who became our sales progressor and worked along side Kenny to keep everything on track. Things were progressing nicely and then Covid-19 hit and derailed all the progress we had made. We moved into our new home towards the end of May and I can honestly say that without Kim and Kenny we would not be here. They have both been truly amazing. They have “virtually” held our hands throughout the process, have gone above and beyond their job descriptions, always responded promptly to our emails and calls (very often responding out of hours and on days off). Kim has chased the chain tirelessly and her can do attitude, good humour and professionalism have stood out. Your Walderslade Office is a credit to your company and I would not hesitate to recommend them to friends and family in the area. I would be so grateful if you could pass on our deepest and sincerest thanks to your team, paying particular attention to Kenny and Kim because without them we would not now be enjoying our new home.

Kerry · 21 June 2020

★★★★★ 5/5

Trustpilot

Tony in Lettings

We went through Wards for a rental property and our experience was flawless. Tony in Lettings guided us through the whole process. Even though we was due to move into the property during the coronavirus lockdown first come into force, he really went the extra mile to ensure we could move in earlier than anticipated, but most of all in a safely manner. Tony was always on hand to answer any queries we had and nothing was ever too much trouble. I would really recommend Wards but most of all Tony who is a credit to Wards. Thank you so much 😊

Amy · 15 June 2020

★★★★★ 2/5

Trustpilot

We were buyers through Wards

We were buyers through Wards. We found them largely impersonal, didn’t relieve any stress at all, if they did, didn’t feel like it. Our offer on the house was not accepted until we had agreed to use their solicitor. We were told it would help our offer get accepted and would expedite our purchase. But now we do not believe it would have helped our offer, why should it? And despite the current health crisis, our purchase was incredibly slow. Later, we were told that Ward Estate Agents were to receive a commission of £400. We thought it was the law that an agent such as Wards should explain to us at that time, that they would receive commission, which would be indirectly paid by us, in the solicitors fees. We were hoping to have used our family solicitor, who would have cost us about half. A positive was that Jane and Candice were friendly and helpful. So we wait to hear Wards comment, particularly about the £400.

Jennifer · 2 June 2020

★★★★★ 5/5

Trustpilot

Excellent service

I can wholeheartedly recommend the service provided by Tony Degiorgio and Laura Fowler from Wards Rochester office who advertised my flat and secured ideal tenants in record time for the full rental price. They were both quick to respond to queries and provided helpful advice throughout the process. Having had a previous, unpleasant experience with another letting agent which lacked any of these attributes, my faith in the BTL market has now been restored. Thank you Laura and Tony.

TeresaC · 15 September 2020

★★★★★ 5/5

Trustpilot

Thank you Amanda, Nathan and Mark

Nathan was excellent letting us take as much time as we needed to look at the property we eventually purchased, nothing was too much for him.Amanda who progressed our sale through extreme difficulties due to the lockdown and solicitors inaccessibility was an absolute star. She chased things up got back to me instantly on queries and with updates and was always kind friendly and reassuring. Mark was also brilliant getting paperwork printed up and delivered to us and finally dropping the keys to our new home off to us.

Paula · 30 May 2020

★★★★★ 5/5

Trustpilot

Brilliant

Wards was my sellers agent not mine but they were brilliant, helped me all the way, contacting solicitors on both sides and pushing the sale through . Nothing to much trouble. Jane Baker was professional helpful and very on the ball , without her I would of been lost .( as my agent was as much use as a chocolate tea pot )Highly recommend Wards

Patricia · 7 December 2022