Trusted Agent profile · Kent

Wards Kent reviews

4.7

★★★★★ Excellent

2,143 reviews across 2 platforms

81 High Street, Broadstairs, Kent, CT10 1NQ

Wards's office in Kent, at 81 High Street, is rated 4.7 out of 5 across 2,143 reviews on two platforms, including 144 Google reviews rated 4.8.

Google logo

4.8 / 5

144

Reviews on Google

This office

Trustpilot logo

1,999

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service

Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.

Matt · 30 April 2026

5/5

Trustpilot

Excellent estate agent

Excellent estate agent, very efficient service

Brandon · 28 September 2026

Agent replied · 10 October 2026

We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014

5/5

Trustpilot

Rebecca from wards in Tenterden

Rebecca from wards in Tenterden is amazing!! I couldn’t recommend her enough, she goes above and beyond to find your dream home! She is so lovely and kind and always so bubbly and upbeat, Would always recommend Rebecca thank you so much for helping.

Hollie · 2 April 2024

Agent replied · 11 June 2024

Dear Hollie,Thanks for your review, we're pleased to hear our team has gone above and beyond to help you in your property search. We'll pass your kind words on to Rebecca. Congratulations on your property purchase and enjoy your new home. Thanks again, Wards Ashford Branch

5/5

Trustpilot

Great service and a big thank you.

We have received excellent management services from Kelly, Samuel and the team. They have always been so responsive and supportive during the many years they have managed our property whilst we have been in Singapore. Always good advice and a big thanks to them and Wards. Martin Terrell

Martin · 8 January 2024

Agent replied · 11 June 2024

Hi Martin,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how responsive and supportive they've over all the years they've managed your property.Best wishes,Wards.

5/5

Google

Purchasing made easy. Very friendly, professional and helpful. Nothing was ever a problem and wouldn't hesitate to recommend Wards.

Steve · 19 April 2025

Agent replied · 27 May 2025

Good afternoon, We greatly appreciate your positive feedback. Thank you for sharing your experience with us. … More

5/5

Trustpilot

A huge thank you to Emily and Ashley…

A huge thank you to Emily and Ashley for all their help with the purchase of our first property. We excited for our future relationship with them and to start our forever journey in our new home

Charley · 1 August 2024

Agent replied · 30 August 2024

Hello Charley,Thanks for your review, we're delighted you're happy with our service. We'll pass this on to Emily and Ashley. We're always here to help you move forward in your property journey.All the best,Wards

5/5

Trustpilot

Fantastic service and I was with Purple bricks

Hello I would like to let you know what fantastic work Amanda has done to assist myself and others in our chain. Wards/Amanda was not our estate agent, however she went above and beyond to assist where she could. We were with Purple bricks. Amanda has provided meaningful and valuable updates throughout our sale and purchase. We got nothing from PB. Thank you for all your teams help. Regards Jade Symons

Jade · 3 September 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Many thanks to Timothy Mockford for a…

Many thanks to Timothy Mockford for a very professional service during our purchase property transaction. Although the Coronavirus clearly affected the performance of another firm of Estate agent in the chain, Timothy Mockford went above and beyond to ensure the chain did not collapse. He kept us informed and remained available to deal with our queries throughout the process. I am happy to recommend Wards in Ashford and would be happy to use their services again.

Adrian · 7 July 2020

Agent replied · 11 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Excellent service from the Hythe team

Excellent service from the Hythe branch. Helpful, approachable, intuitive and non judgemental. I am indecisive, often intolerant and fearful at times However the guys at Wards supported me throughout the process. I am now the proud owner of a beachside penthouse apartment. If the stairs ever become insurmountable I shall without question move again with Wards.A perfect team. Big Mark is a sensitive, special friend with such depth of understanding. I love him!

KATHY · 19 March 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Helpful and efficient team

Laura and the team at Wards are always friendly helpful and efficient and make my experience as a landlord easier than I expected. They guide me through all the issues involved with letting my flat. Thank you for all your hard work

Sheila · 19 April 2024

Agent replied · 11 June 2024

Hi Sheila,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass it along to the team.Many thanks, Wards of Ashford Estate Agents

5/5

Trustpilot

I bought a property recently and wanted…

I bought a property recently and wanted to let it. I found in Abi and Hamid the perfect letting agent. Everything was communicated and explained promptly and in advance. I was kept up to date with all developments and at no point I was under the impression that I don’t know somethings as every time, everything was very well explained. Look forward to doing business with you again guys.

Anatoli · 6 December 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

I had a wonderful experience with Wards

I had a wonderful experience with Wards when I was looking to purchase a property for my Mum. Alex Martin and Monika Mihova went out of their way, so determined to find the right property and really gave us amazing service. They sent over so many properties and went the extra mile to arrange viewings.

Hayley · 17 June 2023

Agent replied · 11 June 2024

Hi Hayley,Thank you for leaving a review! It's fantastic to hear how positive your experience with our team has been whilst looking to purchase a property for your mum. It's particularly great to hear that Alex and Monika went above and beyond to find the right property and arrange viewings for you.Best wishes,Wards.

5/5

Trustpilot

Thanks George

I recently started a tenancy and George was my point of contact throughout. He was approachable and responsive and made the process really straightforward for me, answering any questions I had and being available when I needed him to be. Thanks George

Gary · 16 April 2024

Agent replied · 11 June 2024

Hi Gary, Thank you for your kind words. We're happy to have provided you with a great level of service. All the best, Wards of Kent

5/5

Google

I was in need of valuation for re-mortgaging, Billy come on time, was very polite and prepared with information of current market situation. He could see value behind ongoing renovations which was reassuring for me.

Sanita · 16 February 2026

Agent replied · 16 April 2026

Hi Sanita, Thank you for taking the time to share your experience. We are pleased to hear that Billy provided clear and professional support during your valuation and that his local property knowledge and understanding of the current market were helpful. It is great to know his recognition of the value added by your renovations gave you reassurance during the remortgaging process. Thanks, Wards

5/5

Trustpilot

Tenterden Wards -Fantastic from Start to Finish

Tenterden Wards were simply fantastic in helping me to sell my home. Alex, Becky and Emily were professional, have fantastic knowledge and really did find the best buyer for my home. Tina, our sales progressor, kept me informed and updated along the way and was always on hand to answer any questions. I would happily recommend Wards to anyone looking to sell their home. Thank you

Nicky · 23 August 2024

5/5

Trustpilot

A positive experience

From start to finish our experience with awards has been faultless.The team have been consistently polite, professional & go above & beyond to help with queries & to push through our purchase as smooth as possible.I mostly dealt with Abbie & have been highly impressed with her service.The home move box was a very pleasant surprise too & a lovely touch.I would definitely recommend Wards to anyone looking to sell their property.

Rachel · 17 February 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Every landlord needs a David

David Odunlami is an exceptional lettings manager, always going the extra mile to ensure efficiency and a fast turnaround in securing a new tenant. He listens to the landlord and provides his professional opinion on any queries. Equally he provides guidance and comfort to prospective tenants. A good negotiator and has experience in any situations that may arise. Highly recommended!

Kate · 23 November 2022

Agent replied · 11 June 2024

Hello Kate,Thank you for leaving us a review, we're delighted to hear that you are pleased with David's support on your rental property!Best wishes,Wards of Kent

5/5

Trustpilot

Excellent service from letting agency!

Excellent service received from all the staff at the letting agency at ward and partners in particular Laura Cale. Laura keeps us updated with news of our property including when tenants are about to leave and when new tenants are about to arrive. Laura is both professional and friendly and takes an active interest in all her clients we are happy that she is working on our behalf, we are about to include a second property for Laura and her team to look after on our behalf, keep up the good work Laura!

Katrina · 10 November 2016

Agent replied · 11 June 2024

Thank you for leaving us your feedback! Best wishes,Wards of Kent

5/5

Trustpilot

I was looking for a property to rent

I was looking for a property to rent as my current landlord had to sell. I dealt with Maria Byrne for a majority of my communications with Ward. She was/is friendly, understanding and knowledgeable about the properties be enquired about or viewing and promptly responded to queries I had.I would definitely recommend her and Wards to any potential tenants or applicants.

Mr · 10 October 2022

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Tina Styance went over and above to…

Tina Styance went over and above to make our sale go through smoothly. Tina dealt with the network of solicitors, our buyer and the sales agents in a very professional manner, Just as importantly kept me us up date throughout the process with regular calls. I would highly recommend her and her team.

Jilly · 27 June 2023

Agent replied · 11 June 2024

Hi Jilly,Thank you for leaving a review! It's great to hear how helpful Tina has been throughout your process, we'll pass your kind words along.Best wishes,Wards.

5/5

Trustpilot

I've used Wards for each of my sales…

I've used Wards for each of my sales and the service is always great. From the initial valuation appointment to the sale, I was kept informed regularly with the online hub and phone calls. Devon was very helpful when I had questions, got back to me quickly and was always friendly.

Donna · 16 August 2023

Agent replied · 11 June 2024

Hi Donna,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been for each of your sales.Best wishes,Wards.

5/5

Trustpilot

Excellent and prompt service.

I had a limited time to find a property, and Kate was most helpful in this successful search. She was extremely prompt in answering emails and messages at all times of day, and arranged viewings at short notice. She was knowledgeable about the property, and responded quickly to my requests for extra information. During the viewings she was not pushy, and let us take our time. Thank you Kate!

HLS · 21 July 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Google

Ashleigh has been very helpful, she has fitted us in for viewings with our limited availability.

PHILIP · 16 April 2025

Agent replied · 16 April 2026

Hi Philip, Thanks for your review, we're delighted you're happy with our service. We're … More

5/5

Trustpilot

Grace Scott Lettings Department…

Grace Scott Lettings Department Hernebay. I have been dealing with Wards Lettings department for some years now as a landlord. Grace has been extremely helpful through the process of finding a new tenant during COVID 19, it’s not been easy. Over the years that I’ve dealt with wards she has been the most helpful & consistent with correspondence with me through the process. She is a valuable member at wards. Many thanks RS

Robert · 22 July 2020

Agent replied · 11 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent

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