Wards Kent reviews

★★★★★ 5/5

Trustpilot

I can’t thank Lee from the Ashford…

I can’t thank Lee Churchyard from the Ashford Office enough for helping me find my flat. He made it so easy and quick for me from start to finish. After using other estate agents in the past and being so stressed, I was shocked at how easy it was with Lee at Wards Ashford! I actually enjoyed the process which made me 10x more excited for my new home. Can’t thank him enough!

Jess · 17 July 2020

★★★★★ 5/5

Trustpilot

Dealing with Gemma was an absolute…

Dealing with Gemma was an absolute pleasure, I was given all the information needed in a very professional manner and most importantly felt that she genuinely understood my needs and that showed in her understanding of the local area.

Wayne · 26 April 2024

★★★★★ 5/5

Trustpilot

Amazing at Wards-especially Judy Day!!

The whole team at Wards have been so helpful and I couldn’t of had a better experience. There’s one person I can’t thank enough and that’s Judy Day at Wards! She was very efficient, always communicated with me and kept me up to date. I will actually miss our telephone calls. What a lovely helpful lady and a credit to Wards. Thank you Judy! Mr & Mrs Temple xxxx

Carl · 27 June 2021

★★★★★ 5/5

Trustpilot

Abbie, Wards Of Strood Estate Agents

We bought through Wards Strood and dealt with Abbie who was fantastic, we had a lot of problems due to a long chain and many delays. Abbie chased everything for us and for the seller. Never got stressed (Unlike myself) and always professional. Could not ask for a better person to deal with. Thank you Abbie and the next time I'm in Strood a bottle will be popped into you. 10/10

David · 14 January 2021

★★★★★ 5/5

Trustpilot

Gillingham Branch, Kim- sales co-coordinator

With Covid-19 looming over us all, the purchase of our property was not an easy ride. Solicitors were difficult to reach in these unprecedented times but Kim Sale- Senior Sales Co-ordinator was brilliant. She chased solicitors on both sides of the sale and purchase and kept us up to date every step of the way. Without Kim keeping things going we would not be about to exchange and complete this Friday. Thank you!

Sam · 17 June 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from James and his team in Ramsagte. I had previosuly been under contract with a different agent, who were absloultly usless. Wards took over the marketing of my property and I've had more viewing and offers in two weeks, then I had in the previous agent in 5 months. I've now sold my property at full market value. Communication has been excellent and everyone I've spoken to in the branch has been extremely professional and approachable, including James and Billy. I will recommend Wards and would use their services again in the future.

Ian · 8 October 2023

★★★★★ 5/5

Trustpilot

Wards Ramsgate have been great selling…

Wards Ramsgate have been great selling my property. James and Ethan kept me updated constantly. A special mention is needed though for sales progression, Sally Bryant has been exceptional and absolutely worth her weight in gold. Her tenacity and commitment to push for exchange and completion has been exceptional in what was a complicated chain at a difficult time of year. Thank you Sally for everything.

Bernie · 18 December 2021

★★★★★ 5/5

Trustpilot

A diamond in a rough situation

In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.

Sam · 21 April 2026

★★★★★ 1/5

Trustpilot

Wards??? Hmmm 🤔

Wards would rather argue online instead of contacting customers to find a meeting point between landlords and tenants and so everyone would be happy. Speaks volumes about how supportive of tenants they are. Thanks for offering to wash the stinking carpet we met in the apartment instead of replacing it, we do appreciate it even though it's coming after our eviction. Also, we all know it is the duty of landlord to replace a faulty hob. Metal surface hobs gets corroded easily especially when they are unbranded inferior ones like was provided for us and are being subjected to heat from constant cooking. Wards electric man took hob apart but couldn't take a photo evidence to show we damaged it, his only evidence was a photo of the top of the hob that has some corrosion as supposed, owing to inferior quality and constant use. But let's assume we must replace it, Quite laughable to me is the quotation that was sent. I have screenshots evidences from other stores to prove that the actual price of the hob that we met there was 90£. But my dear house manager wants to use me to purchase premium hob for his apartment hence quoting names of Hobs(Hisense and Bloomberg) for 310£ and 430£ respectively . I have email evidence. I didn't see those names on the hob there presently 😂 😂. It doesn't even have a name 😂 😂 😂 😂 Most premium Hisense isn't even worth half of that with the warranty in shops 😂😂😂😂. And we dare not raise an eyebrow because my wife has already been threatened that she would be reported to Flatfair if we didn't pay for premium hob to replace unbranded inferior hob 😂😂😂. We happily waiting for the flatfair email because we believe they are humans and they will hear both sides of the story. I'll post pictures and videos online to prove every conversations if necessary.

Achi · 22 August 2024

★★★★★ 1/5

Trustpilot

Do not use Wards

Do not use Wards, simply use the Robinson Michael and Jackson estate agents next door.Wards were in regular contact whilst they were trying to get me to put my house on the market with them. The second I put my house up with them, the contact stopped!They didn't even contact me for days to let me know that they had received a full asking price offer on my house. The only way I found out was because I called the receptionist to find out if they had any more viewings arranged. She advised me then and there that there was a full asking offer which was sat on the system for over a week.My buyer later told me that she nearly went elsewhere as she was advised that I wasn't coming back to her on the offer so assumed I was not interested. I was interested and did sell to her in the end as the only reason I learnt I had an offer is because I phoned to see if there were any viewings. LOL!!! I have to laugh otherwise I would cry!On moving day, I went to collect my keys from RMJ next door. They made no money from me but congratulated me and provided me with a box of goodies.I then went into Wards who have made money from my sale. Not even a congratulations. Instead we was met my a woman who didn't even say hello, simply told us she would not accept our keys and we needed to drop them to our buyer. (Even though we was told to bring them down :S) The rudeness was a joke so I simply left the keys with them)One thing I must say is that Judy Day of Wards was brilliant. She was the only person at Wards who seemed to care. She is everything that everyone at Wards should aspire to be like. Everyone else there was incapable and did not care about the customer once they won the business.AVOID WARDS LIKE THE PLAUGE!Wards - Give Judy a pay rise and let her run the company as she would do a better job than anyone else there

James · 22 August 2024

★★★★★ 5/5

Trustpilot

Emily was great help

Emily was great help, from the referencing to the moving in! We couldn’t recommend them enough!!

John · 23 February 2026

★★★★★ 5/5

Trustpilot

EXCELLENT

EXCELLENT. We bought a house through Wards.Since from the first day we made an offer we were constantly update it till the last day when we received the key. Kim and her team did a good job.Kim she's professional ,exceed it all my expectations,always update it and be there when you need her despite the current situation Covid-19 she did an amazing job.I highly recommend them if you want to buy a property.

Adrian · 26 April 2020

★★★★★ 5/5

Trustpilot

Review of service led by Marina at Wards

I have used the services of Marina on more than one occasion to help me let a property. She took my instructions and then did everything else. Marina is professional and confident and delivered on all aspects whilst making me feel very comfortable throughout the process. I would recommend her without reservation and, in facr, I hsve requested her services again as I completely trust her and her judgements. Excellent and thank you.

Sandra · 6 March 2020

★★★★★ 5/5

Trustpilot

Wards have communicated well with the…

Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.

Franks · 24 July 2025

★★★★★ 5/5

Trustpilot

Excellent service by all the staff…

Excellent service by all the staff especially Michael Watts. He recommended we sell the bungalow by Modern Auctions and he was so right,,,,all completed in under 60 days....start to finish. The matter was completed with no hold ups and we were kept informed at all of the stages. Definitely the way forward in buying and selling a property.

Lyn · 8 November 2022

★★★★★ 5/5

Trustpilot

Maria Meddings was particularly helpful…

Maria Meddings was particularly helpful as Senior Sales Progressor in coordinating my purchase. She was of great assistance in getting back to me on queries I had around tne property. Maria was clear in plotting the process of the purchase and keepng things moving in the right diection.

John · 25 March 2025

★★★★★ 5/5

Trustpilot

Michelle Carroll was the lady we had…

Michelle Carroll was the lady we had help all the way through she was very professional and friendly .Nothing was too much trouble we appreciate everything you have done to help us find our home Thank you .

Sharon · 13 April 2024

★★★★★ 5/5

Trustpilot

Grace Scott has been excellent

Grace Scott has been excellent in helping us with our move, in communicating with us as soon as she had any information and helping to iron out any issues along the way. All of the staff of Wards have been fantastic in helping our house buying go smoothly, with little stress. Thank you again to Grace and Wards for all of your commitment and hard work.

Steve · 17 September 2021

★★★★★ 5/5

Trustpilot

Super Service from all the team at Wards Rochester

My house sale took many twists and turns and the team at Wards Rochester always went above and beyond to help. They gave an amazing service and helped us many times along the way to get to the finish line. Many thanks to Jason, Debbie, Judy, Matt, Tina and all the team at the Rochester Branch.

JDallas · 30 December 2022

★★★★★ 5/5

Trustpilot

Michelle Cliffe of Wards has been…

Michelle Cliffe of Wards has been amazing, my whole experience so far has been great with Wards. From asking for letters to having visits to our home all of which has been professional, warm and nothing is too much of a problem. Thank you Michelle and Wards.

Dawn · 23 September 2023

★★★★★ 5/5

Google

The initial marketing of a house is pretty much the same whichever agent you choose to sell your home, the difference is what happens after you have accepted an offer and here is where Steve and Ashleigh were simply superb. We had a number of complicating factors in the sale of our house and it is fair to say that without Steve and Ashleigh, their ability to proactively work around the various issues thrown at us, some great lateral and out of the box thinking, we would have lost the sale (and our minds!). We couldn't have got there without their efforts and I would highly recommend them to family and friends.

Debra · 27 August 2023

★★★★★ 5/5

Trustpilot

We cannot praise Maria Meddings enough …

We cannot praise Maria Meddings enough for her support and endless efforts helping us through our purchase of our new home. Maria was always polite and very professional and reliable. We were in a fairly long chain and had a few problems along the way but Maria took the stress levels down! If only everyone was so competent.

Kim · 12 October 2022

★★★★★ 5/5

Google

Natalie was one of the best agents I have dealt with. She was able answer all my questions on the property. Natalie made the whole experience of buying my property easy, she was very positive and as we viewed shared ideas for the best ways to use the space. Would definitely recommend Wards and if I need to sell would certainly use them again. Thanks Natalie

Jane · 27 August 2021

★★★★★ 5/5

Trustpilot

Wards Estate Agents

We were looking at some advice from an Estate AgentI spoke to Ben Jones at Wards in Walderslade Kent.Ben was completey up front and honest, and was as good as his wordI would not hesitate to use Wards, Ben and all the staff have been extremely helpful

Brian · 14 September 2023