Wards Kent reviews

★★★★★ 5/5

Trustpilot

Another satisfied customer

It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.

Mr · 12 September 2026

★★★★★ 5/5

Trustpilot

Great company

We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!

James · 24 September 2026

★★★★★ 5/5

Trustpilot

Wards and Be Chapman and Sam Turner

Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.

Stephen · 29 August 2026

★★★★★ 5/5

Google

Worked with Lucy Munday to get our new house in Bstairs - we’re just starting the legal proceedings but the offer acceptance process itself was flawless! Looking forward to getting the buy over the line in due course :)

Rachel · 19 March 2026

★★★★★ 5/5

Trustpilot

We instructed Wards to try to sell our…

We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,

Mr · 29 July 2026

★★★★★ 5/5

Trustpilot

Great service

Tom was absolutely excellent! Cannot recommend highly enough.

Anthi · 5 October 2026

★★★★★ 5/5

Trustpilot

Thank you Shannon and team at eynsford…

Thank you Shannon and team at eynsford for recently selling our property in Farningham. You have provided an excellent service keeping us updated weekly or more if needed with a very friendly and helpful attitude. Special thanks to Judy Day who was outstanding in her service regarding the liaisons between all parties. She is a credit to Wards.

Malcolm · 1 June 2026

★★★★★ 5/5

Trustpilot

Great experience

Maria kept us updated every step of the way. Always available to answer our questions.

Jeffrey · 13 August 2026

★★★★★ 5/5

Trustpilot

Very good ,so far so good

Very good ,so far so good. Wards have listened to my requirement and are on board with promoting my home and helping me to try and find my next one hopefully. They have been flexible with time scales and listened to situation. Wards have sold my last two houses so l'm hoping 3rd time lucky.

Jeanette · 3 October 2026

★★★★★ 1/5

Trustpilot

Passed referencing a month ago and no tenancy agreement

Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.

Helen · 28 July 2026

★★★★★ 4/5

Trustpilot

Put at my ease

Ethan was friendly, empathic and helpful. Reliable too.

Laura · 24 September 2026

★★★★★ 5/5

Trustpilot

Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

Callum · 24 August 2026

★★★★★ 5/5

Trustpilot

Emily was an absolute dream to work…

Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.

Molly · 12 May 2026

★★★★★ 5/5

Google

Sally has been brilliant in assisting me with my move, daily phone calls to ensure my timeline was met. Nothing was too much for Sally !! Thank you again

John · 26 March 2026

★★★★★ 5/5

Trustpilot

10/10 would reconmmend

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

Izzy · 23 April 2026

★★★★★ 5/5

Trustpilot

Ask for Lucy

I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure.She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!

Paul · 15 August 2024

★★★★★ 1/5

Google

I recently attempted to market my flat with Wards, and the experience was extremely troubling. During this process, I discovered that the branch manager, Mrs Ashleigh Martin, was simultaneously marketing her own flat in the same block through Wards. In itself, this wouldn’t normally be an issue, estate agents often market multiple properties in the same building. However, what followed raised serious concerns for me. Based on what I experienced, I believe that Mrs Martin used her position in a way that unfairly affected my ability to market my property. Several actions taken within the branch gave me the clear impression that staff were discouraged from progressing my sale, and I felt strongly that my listing was being sidelined. I have evidence supporting my concerns, and I made this known to Arun Estates, the parent company. Despite offering to provide that evidence, my concerns were dismissed. The response I received, a brief written apology from Mrs Martin referring to the situation as a “misunderstanding”, did nothing to address what I believe to be a misuse of position or the claim by Wards that a ‘conflict of interest’ existed. Mrs Martin remains in her role, which only adds to my concerns about how seriously the company treats complaints of this nature. In my personal experience, the lack of transparency, accountability, and fairness was unacceptable. I would strongly advise potential clients to be cautious when considering Wards, particularly regarding the handling of properties where internal conflicts of interest may exist.

Ken · 16 February 2026

★★★★★ 5/5

Trustpilot

Staff at the Tenterden Office of Ward’s Estate Agents

The staff at the Tenterden office of Ward’s Estate Agents, especially Becky & Alex, couldn’t have been more helpful & professional in selling our property.The sale’s brochure was excellent, all staff were always extremely friendly and polite, and went out of their way to not only make themselves fully conversant with every detail of our property, but also all the benefits of its location. As a consequence they weren’t just able to sell the house quickly, but also to the right purchaser for us, a family with no property to sell and no chain.In particular we can’t praise Becky highly enough for the exceptional service she provided in persuading the purchaser to view our house when they were more Interested in another area. Incidentally she made such a good job of the sale, that the new owners are highly delighted with their purchase.

Peter · 4 August 2024

★★★★★ 5/5

Trustpilot

Deegan was great

Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.

, , - · 3 June 2026

★★★★★ 5/5

Trustpilot

Alex and Tina did a fantastic job…

Alex and Tina did a fantastic job selling my property. The property was on for only a week with dozens of viewers lined and and an offer around the week mark. Alex and Tina were priceless in managing the soft elements of the legalities of the sale. As our buyers were first time buyers they were not sure what to do or what to expect; frankly their solicitor wasn’t much help and it was Alex and Tina guiding them on what they had to do and what to instruct their solicitor to do. Without them I’m sure we’ll still be on the market.

Mr · 9 July 2024

★★★★★ 5/5

Trustpilot

Nervous first timer for house purchase

As a first timer for house purchase I was nervous and unsure what to expect. Maisie M-J at Wards was assigned to me. Cant say a bad word about her, She was friendly yet professional, nothing was too much trouble for her. She answered all my queries, several times and if she didn't know the answer outright she found it out. Maisie talked me through the process of making an offer and subsequent actions, information on surveyors, stamp duty and such. Unfortunately the sale did not go through but Maisie kept in touch to offer further help and support. She put me at ease of the whole situation.

Lorna · 5 July 2024

★★★★★ 1/5

Trustpilot

Diabolically bad service.

Diabolically bad service.Made several promises about how soon I could move in that went unfulfilled. Then when I did move in the flat was a mess, they hadn't cleaned the bath room and even left the shower filter covered in the previous tents crusty old hair in the bathroom for me to clean. I still have no milky after living here for three months and chasing them up constantly. There was no move in guide with the basics on things such as bins electricity etc. They are no help at all with anything.

Jack · 4 July 2024

★★★★★ 1/5

Trustpilot

Disgruntled Customer

I did a viewing with Abigail and I was treated very unfairly, 1. I was not even shown where to park my car ended up parking on the road just on the drive way. 2. She made the appointment but upon arrival she asked for my name so what was the point of the booking? If one has an appointment booked I assume both parties know who they are meeting at that particular time. 3. I asked if it was ok where I had parked and her response was ‘you have to view and make it quick’ how do I make it quick yet I am here to view and to make proper decisions???4. I wrote her an email after view and she never acknowledged. 5. Her body language and character showed that I was just wasting her time and I knew I was not going to get the place to rent and yes she did send an unfortunate you did not make it this time.I am not sure if there is discrimination or it was just my unlucky day. Viewing was in Downwood Grampian Way Kent with Abigail Cantrell

Daphne · 18 June 2024

★★★★★ 5/5

Trustpilot

Brilliant staff at Wards Gillingham

Who do you choose as an estate agent, I asked myself look at some reviews, so I did and one person stood out and that was the closer Kim. Adam and his team at Gillingham branch sold my house in less than a week. Thank you so much for all your hard work. The star of this company was Kim, extremely hard working, easy to talk to and so very efficient. She didn't let me down and everything ran smoothly. Thanks Kim, you are one in a million

Andrew · 25 May 2024