Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe professionalism of Anna showing us around a property that we loved on paper was second to none. She went above and beyond to do additional research for us and she is very friendly. I had a very positive experience with this estate agent, even though we did not pursue the property purchase I feel happy with the experience.
Kim · 14 June 2022
Agent replied · 13 June 2024
Dear Kim,
Thank you for your recent review regarding Anna in our Gravesend team. As one of our newest additions to our team we are delighted to hear how Anna was so professional and helpful. I am sorry the property was not quite right for you and we will continue to search for your dream home.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleI had a brief experience with ward estate agent at gravesend. Excellent customer services, their mortgage advisor whom they recommended to me was very good and helpful at the start but due to his own personal reason Joseph decided not to put a full mortgage application on my behalf. The same lender whom he claim can not lend me money is the same who has given me a mortgage and I’m very happy that I now own a house.
Amos · 14 June 2023
★★★★★ 5/5
GoogleRecently used wards of gravesend from beginning to end of selling property very helpful and friendly kept us up to date on progress of sale thank you to nick Stacey for being so good. Previously on selling another property used a different estate agent and not satisfied with service received hence why we went for wards.
Linda · 14 June 2022
Agent replied · 13 June 2024
Dear Linda,
Thank you for you kind review regarding our team at Gravesend and especially Nick our Branch Manager and Stacey, Sales Manager. They love helping people and trying to make the selling journey as smooth as possible. Having around 40 years of experience between them helps too. All the best. Stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleThis is one of the best estate agent I have dealt with. They listened to every detail about the type of house we wanted and gave us exactly what we wanted. Nick our agent went above and beyond to help us when needed. I couldn’t be more happy and pleased with the service we received I would give 10 star if I could.PositiveResponsiveness, Quality, Professionalism, Value
Jenny · 14 June 2020
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
★★★★★ 5/5
GoogleFrom the first phone call to enquire about the property up till the completion and receiving the key to the property, Louise and every member of the Wards team were all amazing. A big kudos to them for the high level of professionalism!
Peter · 19 July 2023
Agent replied · 13 June 2024
Hi Peter,
Thank you for taking the time to leave a review. We're so pleased to hear how amazing your entire journey with Louise and the team at our Wards branch in Gravesend has been! We wish you all the best in your new home and will pass your kudos along.
Best wishes,
Wards.
★★★★★ 5/5
GoogleStacey and Harry were great throughout. Our purchase went through quicker than expected with no issues.
Preet · 14 June 2020
Agent replied · 13 June 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleI have been meeting with Louise viewing different properties. She managed
to find a property I was looking for, and helped through the process of purchasing. She was available anytime with her colleagues as back up. Thank you.
Constant · 14 June 2023
Agent replied · 13 June 2024
Hi Constant,
Many thanks for taking the time to review us. We're so pleased to hear that Louise was able to help you find the property you were looking for. We wish you all the best.
Kind regards,
Wards.
★★★★★ 5/5
GoogleCustomer Experience and Attention to Detail.
I had a pleasant experience with Wards and particularly grateful to Anna for her prompt response.
Temilade · 10 May 2024
Agent replied · 13 June 2024
Hello Temilade, Customer satisfaction is always of the utmost importance to us and so are very happy to hear this. We're always here to help you move forwards. Thanks again, Wards of Kent
★★★★★ 5/5
Google8 weeks with chain,thank you Matthew and Stacey ☺️
Gosia · 14 June 2020
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
★★★★★ 5/5
GoogleNot been an easy sale due to coronavirus but Stacey at Wards has been extremely helpful and definitely help hound the people needed to get the sale done, always happy to help and easy to talk to. Used Wards to purchase my property and then sell it so would definitely use again.
Katie · 14 June 2021
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
★★★★★ 5/5
GoogleSimran, Nick and Anoushka all helped to make the task of selling our mothers home as stress free as possible.
They were all friendly, helpful and professional .
Sally · 12 December 2023
Agent replied · 13 June 2024
Hi Sally,
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they were able to make your process as stress-free as possible.
Best wishes,
Wards.
★★★★★ 5/5
GoogleBlaine Kavanagh provided an excellent customer service, attentive to details and very understanding. He always kept in touch with me via email or phone call, I feel valued and cared as a customer.
Em · 14 June 2023
Agent replied · 13 June 2024
Dear Em,
Thank you for your great feedback regarding Blaine. He will be touched by your comments! I am so pleased to hear he kept in touch and made you feel valued and cared for it. It is our goal but not an easy one in the current climate. All the best.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleI really appreciated the excellent communication and swift responses from Louise who was dealing with the sale and Joseph who was dealing with our mortgage. They both went the extra mile!
Simon · 19 July 2023
Agent replied · 13 June 2024
Hi Simon,
Thank you for leaving a review! It's great to hear how positive your experience your experience with Louise and Joseph has been, we'll pass your kind words along.
Best wishes,
Wards.
★★★★★ 5/5
GoogleLouise and nick have been great throughout the whole process of buying our first house. They regularly made contact and kept us up to date with everything that was happening.
Andy · 14 June 2023
Agent replied · 13 June 2024
Dear Andy,
Thank you for your recent feedback regarding Nick and Louise in our Gravesend team. Keeping in contact is so important during the moving journey, especially with so many people involved. Congratulations on buying your first home, so exciting! All the best and we look forward to helping you in the future again.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleGreat service ❤️
Thank you so much for everything.
Mahfuza · 25 August 2024
Agent replied · 24 October 2024
Hi Mahfuza,
Thank you for your review, we're delighted to hear that you experienced a great service with us. We look forward to assisting you again in the future.
Best regards,
Wards of Kent
★★★★★ 5/5
GoogleAmazing service, the staff at wards are so patient and kind. They helped us through the whole process of buying, I highly recommend going to them for help.
Reka · 14 June 2023
Agent replied · 13 June 2024
Dear Reka,
We are delighted to have been able help with your move and look forward to helping you again in the future. All the best in your new home.
We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving in the South East please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk
All the best,
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 4/5
GoogleThey where great at showing the property, which I placed an offer and was accepted. The sale process was more difficult partly due to covid.
Stacey Fearon replied to my emails quickly and eventually I got the keys. Overall they have been very good.
Shout · 14 June 2021
Agent replied · 13 June 2024
Dear Shout Eye,
Thank you for your positive feedback. It has been very difficult during COVID - Thank you for your understanding as the process has been elongated along with the extra sales solictors and lenders are dealing with due to the stamp duty holiday as well. All the best in your new home. Stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards
★★★★★ 5/5
GoogleVery professional and excellent service, our property sold almost instantly and completed with in 8 weeks. They was very helpful along the way and would defiantly recommend for selling!PositiveResponsiveness, Quality, Professionalism, Value
Jemma · 14 June 2022
Agent replied · 13 June 2024
Dear Jemma,
Thank you so much for your superb feedback regarding our Gravesend team. They were so pleased to have helped. With lots of properties selling fast at present, it could be easy for an estate agent to cut corners by not investing in their sellers marketing to find the best possible buyer they can. The Gravesend team pride themselves on finding the very best buyer they can to ensure they have the best chance of completing their sellers sales as swiftly and as smooth as possible. I am so pleased to hear they did this for you too! Stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleWhilst I was purchasing, Nick and the Wards team supported well and we reached completion in good timescales. Thanks.
M · 14 June 2023
Agent replied · 13 June 2024
Dear MM,
Thank you for your recent review. Nick and the team are pleased to have been able to support you through your move.
We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving in the South East please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk
All the best,
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleExcellent estate agents really helped me out when comming to purchasing my property helped fast tracked the procedure big thankyou to Stacy and matt for all your hard work
Simon · 14 June 2022
Agent replied · 13 June 2024
Dear Simon,
Thank you so much for your recent review regarding Stacey and Matt in our Gravesend team. I am delighted to hear they have helped push through your purchase fast which will not have been easy in the current buoyant market place and with the pandemic making the legal process much slower. You were certainly in safe hands with this team as they like to stay hands on throughout with all their customers to reduce the risk of anything going wrong. All the best and stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
GoogleI really appreciated Stacey and Harry. They were very helpful and friendly from the start. They made my process of purchasing a house very smooth and easy and I'm now a new homeowner. Really recommend.
Tomiwa · 14 June 2020
Agent replied · 13 June 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleWards handled our purchase in 2021 and our sale in 2023. Nick and Anna have been particularly brilliant handling viewings and navigating a difficult time in the market for us. We are thrilled to be relocating and are so grateful for their help. Highly recommended service.
Ruth · 14 June 2023
★★★★★ 1/5
GoogleStill waiting for the valuation person to call me ???
Patricia · 14 June 2023
Agent replied · 13 June 2024
Dear Patricia,
Thank you for your feedback.
We are sorry if there was a short delay in responding to your enquiry, which we understand was for a valuation to be carried out without visiting your property. Blaine, our Senior Sales Advisor at Wards of Gravesend, returned your call and left a message for you however, no further contact was received.
We do hope that you will contact the branch again to discuss your requirements. Alternatively you are most welcome to contact Customer Relations on 01702 540802 or by email at customer.relations@arunestates.co.uk, should you prefer.
Many thanks
Wards of Kent
★★★★★ 5/5
GoogleExcellent service, staff bent over backwards to assist.
Gary · 14 June 2023
Agent replied · 13 June 2024
Dear Gary,
Thank you for your recent review. I am delighted to hear we were able to help.
We have just launched a Charity promotion to raise £1,000,000 for vulnerable Children. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk
All the best,
Sam Dalton
Senior Operations Director
Wards Estate Agents
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