Trusted Agent profile · Dartford
★★★★★
2,091 reviews across 2 platforms
7 Market Street, Dartford, DA1 1EB
Wards's office in Dartford, at 7 Market Street, is rated 4.6 out of 5 across 2,091 reviews on two platforms, including 264 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotI have never had a rental go so…
I have never had a rental go so smoothly! George and the team were excellent throughout. They were efficient, professional and the communication was on point.The goodie bag upon completion certainly was a great touch.
1/5
TrustpilotFake viewings
Fake viewingsComplete confidence tricksters. At the T wells branch the head of Sales guy Robert told me he'd found a potential buyer after 1 day and I hadn't even signed a contract. I dropped the keys round and he told me the appointment time. I was a little suspicious so I stayed in the flat. He didn't turn up. I picked up the keys later and he said the viewing had gone really well. When I confronted him with the truth, he said the viewing had taken place online! This was before Covid. I told his boss John Cameron and he couldn't have cared less. Don't use them, this stuff happens all the time with them.
5/5
GoogleMy husband and I recently decided to use wards to sell our flat after meeting Laura, who has been fantastic at answering any questions we have had and taking care of the whole process for us.
Hi Nicola, Thank you for your kind review. We're delighted to hear that Laura has been fantastic at assisting you whilst going through the process of selling your flat with Wards, we'll pass along your comments. Best wishes, Wards.
5/5
TrustpilotGreat service from the whole team
Great service from the whole team, can't fault them.Thanks Chantal
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotTony and Laura were very professional…
Tony and Laura were very professional to work with and nothing ever seemed too much trouble for them. I was extremely pleased with my experience and would highly recommend to others. They were always very quick to assist me with any queries and happy to do so.
1/5
TrustpilotAVOID WARDS
I would not recommend using wards, they charge 1.8% regardless of the service they choose to provide you with. My house was evaluated at a good price point and with my house not even being 3 years old, NHBC warranted and a highly desirable location it was obvious that my house was going to sell quite quickly. My house ended up selling off market (within 2 days) and I showed all prospective buyers the house MYSELF. Wards have not spent any money on marketing for my house and therefore I felt it was reasonable to ask for a reduced fee. The manager Jonathan at Strood wards was very rude to me and told me they spend millions on marketing each year to ensure they get a huge client data base and told me his team worked hard to sell my house quickly (they would have sent a mass email to their distribution list, potentially made a couple of phone calls and scheduled a few house viewing appointments for me) because they knew I wanted to make an offer on another house I loved (also via wards). I did not end up making an offer on the house I loved as the agent told me my offer was insulting (I was going to offer 10k less due issues with the house that would cost more than 10k to fix I.e. a broken garage door) not really sure how this was insulting but never mind. My fee including VAT is around 7k and I’m trying to understand what all this money has / is going towards. The solicitors I am using are charging me a fixed fee and I am sure more billable hours are going into what they are doing for me vs what wards have done for me.I also took time out of work to show my house to potential buyers and they did not show up. I phoned wards to find out where they was and they said “oh sorry the estate agent dealing with these appointments is out of office today so we didn’t realise these people cancelled”. Very frustrating and I did not get an apology and I was not provided with any feedback from anyone who viewed my house either.That being said the after care team are very helpful and trying their utmost to ensure I can move on my preferred date.
5/5
TrustpilotTamila was absolutely amazing very…
Tamila was absolutely amazing very professional wards made it so easy.We are renting can honestly say I would recommend this company 👌 without hesitation
5/5
GoogleEXCELLENT, Cant fault them, they sorted out my house sale no problem ! Thanks Guys
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
TrustpilotProperty lettings abysmal...
This review relates to the Property Lettings element of Wards, based in Horsham, Sussex. I had the misfortune of recently renting a property via Wards. Unfortunately, the experience has been rather abysmal, particularly with regard to trying to get them to return my deposit. 2 months after having vacated the property and I am still waiting for it. Terrible for updates and progressing anything. I would avoid renting via Wards Property Lettings if you can.
4/5
TrustpilotWe were very impressed with the support…
We were very impressed with the support that we received from Wards, particularly from Ethan Rigden in the Ramsgate office. He kept us updated throughout the process, was easy to contact by phone/email and even went over and above what was expected by joining us to view the house on his day off. Unfortunately, our sale fell through when the sellers changed their minds but this was managed sensitively by Wards and we would highly recommend them to others.
5/5
TrustpilotHollie at wards Headcorn
Hollie, at the Headcorn office was very helpful in arranging for us to view properties, nothing was too much trouble I would highly recommend Hollie if you're looking at buying a home
5/5
TrustpilotSuper Duper with Ms Laura Fowler…
Super experience with Ms Laura Fowler of Wards at Chatham She is a very cooperative, helpful, hardworking, experienced, and an intelligent worker who will go out of her way to help the Landlords. I wish I had known her long time back . And ofcourse her team mates who made the process smooth
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotRented through Dartford rentals
Rented through Dartford rentals. George and Charlotte were a great help. Smoothest a rental process I have ever had. Would highly recommend to all tenants and landlords. You’re in safe hands with these guys!
5/5
TrustpilotVanessa helped us finally get a rented…
Vanessa helped us finally get a rented property and she was the best. She was so helpful and knew everything. I would recommend Vanessa so much
5/5
TrustpilotTami was excellent from start to finish…
Tami was excellent from start to finish and made my experience with wards exceptional. Tamila’s service and communication was faultless, couldn’t be happier.
5/5
TrustpilotGreat Service From Start To Finish
After having a pretty appalling experience with a number of other agents in the area whilst looking for a rental property, i cannot say enough how great Wards have been. David and Maria have been fantastic throughout the whole process, even with a last minute request to bring moving in date forward. If you are looking for a property in the south east, don't bother going anywhere else. Save yourself time and stress by going straight to these guys. You wont regret it ;)
5/5
TrustpilotI cannot thank Maria from Wards enough
I cannot thank Maria from Wards enough. Made my moving so quick and stress free and made sure I was satisfied with everything.I would highly recommend wards for all your rents. Excellent service.
5/5
TrustpilotFrom the minute Lauren from snodland…
From the minute Lauren from snodland office came to value my house, everything was handled professionally and and helped me fill in forms that I didn't understand,! A big thanks to all-in the office , Lauren , Samantha , Monica, Caroline, all so friendly and helpful, Lastly Debbie In the birchington office guided me right through to exchange thank you, nothing is too much trouble from anyone at Wards very highly recommended
5/5
TrustpilotBy far the best estate agents we have…
By far the best estate agents we have come into contact with. We are still in the process of looking for our new home, but Shumila at Wards has been so helpful to us - providing us with great advice on all aspects of the buying process. Very knowledgable, kind, and helpful.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotWe received regular updates/progress…
We received regular updates/progress reports from Maria Meddings our sales progressor which were vital for us, even if the news was that there was no progress. Regular contact prevented us from thinking the worst was about to happen!Maria really helped in the final days to push the sale over the line, as did Adam Howard, HUGE thanks.
Good afternoon John, Thank you for taking the time to leave us your kind review. I will pass on your comments to Maria and Adam, who I'm sure will be very grateful for. Kind regards,Danielle
5/5
TrustpilotA special thanks to David Odunlami and…
A special thanks to David Odunlami and Hannah Mcgilley for their 5 star service at Wards Ramsgate. Amazing team.
5/5
TrustpilotProfessional, fast and reliable
Wards have helped me to find the perfect property to suit me. They have arranged a viewing for me within 48h of our initial phone call which I found very useful as I was looking to move in ASAP. I really appreciate how quickly they handled the paperwork and supported me in moving in.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards were excellent all-round-easy to…
Wards were excellent all-round-easy to contact,even though very busy, kept us up to date through a very complex process and always reassuring. But our real hero was Amanda, their sales progressor, who, chain-wide, worked tirelessly to get everyone's ducks in a row so we could move 2 days before our mortgage offer ran out for the second time. Amanda, along with those we moved to be on hand for,we are forever in your debt. A thousand thanks.
5/5
TrustpilotWe recently bought a house in…
We recently bought a house in Rochester. Judy and Debbie were great support throughout and keeping me updated. Couldn't fault them at all, they made it as easy for me as possible
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Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
