Trusted Agent profile · Dartford
★★★★★
2,094 reviews across 2 platforms
7 Market Street, Dartford, DA1 1EB
Wards's office in Dartford, at 7 Market Street, is rated 4.7 out of 5 across 2,094 reviews on two platforms, including 264 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotWards were excellent all-round-easy to…
Wards were excellent all-round-easy to contact,even though very busy, kept us up to date through a very complex process and always reassuring. But our real hero was Amanda, their sales progressor, who, chain-wide, worked tirelessly to get everyone's ducks in a row so we could move 2 days before our mortgage offer ran out for the second time. Amanda, along with those we moved to be on hand for,we are forever in your debt. A thousand thanks.
5/5
TrustpilotWe recently bought a house in…
We recently bought a house in Rochester. Judy and Debbie were great support throughout and keeping me updated. Couldn't fault them at all, they made it as easy for me as possible
5/5
TrustpilotMaria helped me find a beautiful rental…
Maria helped me find a beautiful rental property, the process was smooth & quick & Maria kept me in the loop and made adjustments as necessary. Really cant rate her highly enough!
5/5
TrustpilotAbsolutely the best
I can say confidently that Nicholas Oakley from Wards is absolutely the best at what he does. We had a pretty prolonged sale due to so many variables and he not only kept us as sellers in line with where we needed to get to but also our chain which I couldn’t be more grateful for. A true professional!
5/5
TrustpilotLee Churchyard from Ashford was a god…
Lee Churchyard from Ashford was a god send.thanks Lee
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotNew Ash Green office - brilliant
Jade and David at the New Ash Green branch have been brilliant at managing at our sale, plus finding a new home for us in the village. They always made themselves available to update us on progress either on the phone or in the office, and we wouldn't hesitate to use them again in the future.
Good afternoon Matt, Thank you for taking the time to leave us this lovely review, especially regarding Jade and David. We are so pleased you were able to sell and find your new home with us. Congratulations! We hope you're settling in well. Kind regards,Danielle
5/5
Trustpilotwe loved how everything went smooth…
we loved how everything went smooth with the letting process and Prateek being there to assist us when needed. thank you Prateek and the team.
5/5
TrustpilotBefore starting the process of moving…
Before starting the process of moving house I was a little concerned that it would be difficult due to the pandemic. Fortunately Wards had set up a lot of their procedures online and this coupled with our estate agent Laura being available through email and phone calls we managed to move house without any real road blocks
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
1/5
TrustpilotThis estate agent is not trustworthy
This estate agent is not trustworthy. Brendon, the branch manager, ignored the buyer’s concerns and questions. He stood on the seller’s side only and kept saying to the buyer that he tried to help to resolve disagreements between the seller and the buyer. Besides, he was very slow to respond your emails and questions, but forced you to answer his email within 24 hours, or else he would tell you he would stop the transaction with the buyer, and put the property back to the market. In fact, he had told me (the buyer) for several times already. Furthermore, he was suspected to uphold the important information during the transaction between the seller and the buyer, and he almost destroyed the whole transaction in the end. Fortunately, the seller suggested to contact the seller directly to clarify misunderstanding. Therefore, he was not only virulent to the buyer, but also to the seller. If you really want to sell your property, I would not recommend Wards to you.
5/5
TrustpilotExcellent service from Maria at Wards
Excellent service from Maria at Wards. We were able to view the apartment and do all the paperwork/contracts etc. online as we were moving from a distant location in the UK. Everything also went very smoothly with Nadia on our move-in. A professional service and I would certainly use Wards Estate Agents again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI’m not very good with words
I’m not very good with words, but oh my the process with Wards to renting was absolutely amazing but it was only amazing by the service Tony Degiorgio provided was nothing less than perfection, for first time renters he put our mind at ease every step of the way. He is a credit to your company!!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotThank you to Gemma and Bryony from…
Thank you to Gemma and Bryony from tunbridge wells branch for the valuation at my home. Found them courteous, helpful, knowledgeable and considerate.
5/5
GoogleI used Wards Estate Agents to buy my property in the Stone Crossing area. It was a particularly difficult time due to lockdown but was pushed along by the relentless work of staff members Laura, Imarna and Debbie Brewer. I recommend this company.
Dear Michael, Thank you for your recent review regarding our team in Dartford, especially Laura, Imarna and Debbie our sales co-ordinator. The various locksdowns, stamp duty rush and pandemic has certainly made the journey of buying and selling a lot more protracted and I am delighted o hear the team were by your side pushing it through for you. They will be so pleased with your recommendation too - Thank you! Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotDavid was really helpful
David was really helpful. I am new in the UK, and he helped me to find the easiest, fastest way to settle. Strongly recommend.
5/5
TrustpilotWards New Romney Kent
I dealt with Wards at New Romney in Kent. Callam did the property searching, Rihanna took me to the viewings and Steve finalised the deal. All three members of staff I dealt with showed the utmost professional skill and were very kind and helpful. It is the first time I have moved house in 35 years, and I was fooled by the stereotype of a pushy estate agent. My real experience couldn't have been further from that truth. I highly recommend this branch of Wards Estate Agents, these members of staff are great people who are very knowledgeable, both about the properties and the local area. Furthermore, they deliver on their promises 100%.
5/5
TrustpilotSelling our rental property
We decided to sell our rental property. From my initial call to arrange a valuation, I was very impressed on how professional and proactive the process was conducted and to my utter amazement, received a firm offer for more than my asking price within 24 hours.My thanks go to Lucy, for her full commitment.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent teamwork
With something as huge and stressful as selling your home, I would not hesitate to go straight to Wards.Professional standards, combined with a personal, welcoming, feel was how my husband and I felt when putting our home on the market to sell with Wards.Graham Goodsell and Grace Scott ( along with Jackson) were always on hand to answer any questions, kept us informed of the selling process every step of the way, from viewers feedback, right through to final selling dates. Over the past 20 years, we have moved twice. We went straight to Wards with no hesitation for both buying and selling, because of Graham Goodsell, who treats everyone with the same respect and warmth and remembered us from our previous house sell. Our home had a lot of response and was sold quickly which gave us confidence.
5/5
TrustpilotLook no further, you have found it!
Outstanding in everyway! It is clear you truly help people move forward! The service I received has been superb and the communication has had a tremendous impact during this period of uncertainty. I cannot thank you enough for every email and phone call answered,even for the silliest of questions. An extremely professional and efficient estate agent!
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotRacist company
We e disappointed with these estate agents , I have an Italian surname . I was registered with them and I rang about a property, unfortunately for them the person who answered the phone did not realise I could hear his conversation with a colleague wheee he was being really disrespectful about my surname and in his words “pis# himself laughing when he saw it” needless to say they won’t be getting our business and unless your name is smith or jones I would not use this disrespectful and unprofessional company .Shame on you I thought we had turned a corner on racism
1/5
TrustpilotWILL AVOID IN THE FUTURE
One of the most stressful times which was made worse by Wards in Ramsgate's lack of help, misleading information and communication. The first time we had sold a house which we advised them we didn't know how the process worked. When initially looking at what estate agents to go with I was advised to check their fees, I obtained a few quotes, when dealing with Wards they advised that fees wouldn't be a problem and they would cut them to get my business. We had a quote for £3500 and £3200 inc VAT and we advised the agent at Wards if they could get the fees to £3000 we would go with them. Once the sale has completed I get my completion statement and it states the fees were £3750 inc VAT. When calling Wards they advised there must have been a miscommunication but the £3000 was without VAT and that there was nothing they could do because we had signed the contract with them. Looking back at the contract it says £3000 and in small print + VAT but in the box of total amount it is blank which is misleading. Looking back at the service I am very disappointed and frustrated, having to do two open houses myself without an agent and constantly having to chase and being advised to go with a solicitor that was less than productive and helpful, along with this misleading guidance for the fees I would not be recommending Wards to anyone and will not be using them in the future. Especially appalled by the fact that I was told sorry nothing we can do now even though they admitted there was a miscommunication and could see my point in the fact of why would I have gone with them if the fees worked out more than the other quotes.
5/5
TrustpilotWards in rochester
We found Devon Medhurst from Wards in rochester very helpful.He was the first person that we spoke to about buying our current home and was able to explain the buying prosses to us.
Hi Joe,Thank you for leaving a review! It's great to hear how helpful you've found Devon to be throughout your process.Best wishes,Wards.
5/5
TrustpilotGreat professional advise and service
Great professional advise and service, even after our initial buyers withdrew Wards quickly found another buyer and we eventually completed the sale. They also guide you through the sales process and suggest 1st class Solicitors to use that work for you.I would definitely recommend Wards to family and friends.
Thank you Gerry, great to hear. Which branch/team do you your kind words refer to? Be lovely to be able to pass on to themKind regardsDavid HayesBranch Development Director
5/5
TrustpilotHad a very positive experience with the…
Had a very positive experience with the sittingbourne branch. We began the selling process when the COVID lockdown was starting to ease. Despite this Wards were able to secure a buyer very quickly after arranging COVID safe viewings. They have been in touch throughout the whole process and we achieved the sale price we wanted.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotOur new home!
Myself and my husband was in the process of purchasing our first home together, however we always struggled to book viewings or receive any feedback on properties that we were interested in via apps such as zoopla or rightmove. Therefore, i started to call individual estate agents within the area of our choice and look for any help this way.Upon calling wards, we was told about a property that just came onto the market by Kirsty at the centralised sales team who was an absolute star! She was able to provide support of how to go about looking for properties and booked us onto viewing the same day! Also Honi - Wards (kent) was amazing too, always available via email to assist with any questions or enquires we had about the property. Fast forward, the property we viewed is now our current home and we are ever so grateful for the support and guidance she offered in such as timely manner.
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Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
