Wards Kent reviews

★★★★★ 5/5

Google

Had a great experience selling my house with Wards. Ladies in the office were always polite, helpful and accommodating particularly Alexis and Chloe. Selling your house and moving is a stressful time however Wards did everything to ease that, they were informative all the way through. Thank you Wards

Rachel · 16 October 2025

★★★★★ 5/5

Trustpilot

Emily was an absolute dream to work…

Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.

Molly · 12 May 2026

★★★★★ 5/5

Trustpilot

10/10 would reconmmend

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

Izzy · 23 April 2026

★★★★★ 5/5

Trustpilot

Deegan was great

Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.

, , - · 3 June 2026

★★★★★ 5/5

Google

The modern method of auction is a game changer in my opinion. I was skeptical at first, but I was very well looked after by the team, especially Laura. A simple process that alleviated unnecessary stress and worry, and everything handled extremely professionally!

David · 16 October 2025

★★★★★ 5/5

Trustpilot

Brilliant staff at Wards Gillingham

Who do you choose as an estate agent, I asked myself look at some reviews, so I did and one person stood out and that was the closer Kim. Adam and his team at Gillingham branch sold my house in less than a week. Thank you so much for all your hard work. The star of this company was Kim, extremely hard working, easy to talk to and so very efficient. She didn't let me down and everything ran smoothly. Thanks Kim, you are one in a million

Andrew · 25 May 2024

★★★★★ 5/5

Trustpilot

Effective, efficient, professional and fun!

For the last two months we have been dealing/communicating with estate agents - the majority have been quite irritating to be honest! Then I made a call to the New Romney WARDS ESTATE AGENTS office and spoke with a Michelle Carroll. From the get go she was fabulous. Informative, patient, listened to every word I said and gave me confidence that we were going to receive an effective and efficient service. She immediately tapped into the type of property we were looking for and arranged viewings on eight properties. Some of which she had chosen for us from her own recommendations. All our communications were excellent whether it was via emails or phone calls. On the viewing day we met Michelle at the first property - she greeted us with a big smile, a firm handshake, a friendly warm demeanour and wearing a really smart suit. All the viewings were timed brilliantly so we flowed from one property to another without any rushing. I felt that Michelle was honest, professional but she also gave her genuine personal opinion when I asked her for it. The process of viewing properties and deciding where you want to live is such an emotional journey but Michelle made it fun and we had such a laugh along the way. We hope to find our forever home soon. Thank you Michelle, keep doing what you’re doing, you are a great Ambassador for WARDS.

Fiona · 11 May 2024

★★★★★ 5/5

Google

My experience with Wards has been an exceptional one. From calling to booking an appointment and securing a property with them. They were prompt with the communication and what I love best is there is always someone at the end of the phone call to answer you promptly, no automated answering machine. First impression did it for me, shout out Yasmin. Very professional and friendly. I sincerely recommend Wards Estate Agent***

Sekinat · 19 March 2026

★★★★★ 1/5

Trustpilot

A grotesque experience

Update:Kenny George decided to call me today to rant at me about leaving a negative review and accused me of being 'triggered'. He implied I was "hiding behind emails" and said he was talking to me "like a man". He criticised me for having done my own research on the housing market and questioning his view on the survey we commissioned, which stated that the property had rising damp. Mr George lectured me about his feelings of being insulted by my emails but could not identify what I had done wrong. He referred to his Caribbean heritage repeatedly for some reason. He was unconcerned when I indicated to him that I am on the autism spectrum by way of reasonable explanation for doing my own research and coming to my own views on the property market. Apparently, Mr George is a human too and therefore entitled to harangue and argue with me or make his feelings known whenever he wishes, despite me being a customer (or, rather, not a customer anymore... even when ditching Wards, they seem to feel entitled to call up their ex-customers to give them a piece of their minds.)***In our experience, Wards of Walderslade was dreadful from start to finish, with a mixture of bullying, rude, and incompetent behaviour. It seems lost on the agents that a buyer is a customer, not an employee to be insulted or pushed into doing things against their interests. We pulled out of the purchase after one too many rude interactions with Wards staff.

Jamie · 26 April 2024

★★★★★ 5/5

Trustpilot

Excellent experience at Kings Hill branch of Wards

Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.

Wiggywoo · 15 September 2026

★★★★★ 5/5

Google

AJ has been absolutely outstanding throughout the entire letting process. From the very beginning he went above and beyond to support me and my friend, keeping us updated, guiding us through every step, and genuinely caring about our situation. What really stood out was AJ’s professionalism, patience, and dedication. He handled everything with clarity, kindness, and honesty, even when things became complicated. He consistently reassured us, communicated quickly, and made sure we had everything we needed to secure our new home. AJ is exactly the kind of person you want representing an agency: reliable, hardworking, compassionate, and truly invested in helping people. Without his help, we wouldn’t be picking up the keys this weekend.

Matt · 16 December 2025

★★★★★ 5/5

Google

I have had a fantastic experience with Wards Letting Agent. Marina has been incredibly helpful and supportive throughout the process of renting my house. She spent a lot of time talking me through all the options and made sure I understood everything clearly. George has also been excellent at communicating and keeping me in the loop every step of the way. The whole process has been very smooth and stress-free. Highly recommend!

Ellie · 27 July 2024

★★★★★ 1/5

Trustpilot

Avoid Wards Of Ramsgate

Were do I startIt all started off well, with a very good valuation of our property, however after only a few weeks on sale, we were told to reduce the price by £25,000, reason was it looks expensive compared to similar properties in the area. We held out till after Christmas, until deciding to reduce the price, which actually generated a bit more interest.Things were going quite well, viewings booked in, however no firm offers on the tableThings unfortunately took a turn for the worse, after the branch decided to breach the Data Protection Regulations 2018, by passing personal data to a third party, without our written or verbal consent. Something that shocked us, a big company freely giving out this data! We are now very concerned and anxious, in case they have passed the details to others illegally We proceeded to report this to various members of the Ramsgate Branch staff, which was not acted upon, leaving me with no option but to send a formal complaint into Wards. This complaint was actioned the same day, receiving a call from a shocked member of the complaints department, we explained our dissatisfaction, directed at the branch for not following this up and having a cavalier attitudeIn fact it took a further email to the Ramsgate branch, issuing them notice to remove our property from sale, for them to actually call. The manager seemed dis interested just following procedure, clearly prompted by his head officeOnce we were released from our contract, to our surprise, we received an email, stating terms and conditions of their contract in relation to potential buyers they have shown round, demanding we pay them if they purchase our property elsewhere within 6 months!It seems contractual terms and conditions only apply one way with Wards! I was willing to let the matter drop, however I fully intend taking this further, Wards have not only broken their own contractual agreement with us but also broken the lawI would avoid at all costs, unless you don't mind who they are potentially sharing your data with

Christopher · 11 February 2024

★★★★★ 5/5

Trustpilot

First time seller

We recently sold my mum's property through Wards New Romney and I can't thank Debbie Ludgate enough.Never sold a house before I had no Idea where to start and what to do.Debbie took the time to explain in great detail what was needed and I felt like no problem was too big or too small.She certainly put my mind at ease.I highly recommend Wards Estate Agent It has been an easy and smooth process .Thank you Steve and his team

MRS · 2 February 2024

★★★★★ 5/5

Trustpilot

Having to sell family home after mum passed away

After my mum passed away unexpectedly and way too soon, I found myself having to single handedly deal with her estate. Having moved in to the family home in 1988 it had certainly been lived in, not run down to disrepair but at the same time no real updates on the property had taken place over this long period of time. It was always going to be stressful and a challenge but with that in mind it was the perfect property for a family home and for someone to put their own stamp on it and personally this was my hope.Adam from Wards took the lead and on evalution and first viewing of the property he understood fully without me having to really explain anything. He was fair with pricing, clear with explaining each reason positive and negative and made me feel like he just got it.From then on it was easy for me, on visiting the office Amy was always so welcoming, helpful and considerate. She made me feel like I wasnt alone in it, in a professional and caring manner, we laughed together as well. Meant alot.Throughout the process I recieved emails and phone calls updating me with informaton I needed to know nothing I could of just done without and the whole team in the office dealt with the sale in one aspect or another Tom, Tanya and Maria thank you.When an offer came in Alfie was exceptional at relaying the potential buyers concerns and interest to me, kept it clear what I needed to do my end and was honest about their queries.I can't thank the team enough.Sam Head

Sam · 14 December 2023

★★★★★ 5/5

Trustpilot

THANK YOU FOR YOUR HELP…

Our son has just bought a property through Wards estate agents and we would like to thank everyone we had dealings with for their help. Always a minefield buying property but this was made much easier by the staff at Wards who explained the procedures at every stage.Our special thanks goes to Maria Meddings, Senior Sales Progressor whom we had most dealings with, Maria was exceptionally professional, friendly and very efficient, nothing was too much trouble and Maria made sure things moved along when they seemed sluggish. Thank you Maria you made the whole experience far less fraught than we anticipated. You are a Star ⭐️ May we wish all the staff at Wards of Kent a Merry Christmas and a healthy and prosperous 2024. 🎄🎄The Holmes family

Liz · 8 December 2023

★★★★★ 5/5

Google

Had reason to call Marina in from Lettings department to seek advice. Having never let a property before I was unsure of the protocol of the whole system. Marina was absolutely tops! So full and thorough with advice and the whys and wherefores. She covered absolutely everything. Marina is a very warm person and very approachable. She obviously knows her job very well. Should we decide to go along the letting route, without a doubt we will be calling her in.

Shirley · 30 November 2023

★★★★★ 5/5

Trustpilot

Effortless House Completion: A Seamless Journey with Wards Ashford

The house completion process with Wards in Ashford, Kent was exceptional. From start to finish, Julia, Sally, Rommie guided me with professionalism and efficiency. Communication was clear and timely, ensuring that all parties were on the same page throughout. Their attention to detail and proactive approach made the entire process seamless and stress-free. I couldn't be happier with the outcome and highly recommend Wards for anyone looking for a smooth house completion experience.

Sunil · 24 April 2024

★★★★★ 5/5

Trustpilot

Excellent Debbie Ludgate

As a Sales Progressor Debbie Ludgate was amazing. I’ve moved a few times and never been involved with one.Debbie Ludgate went above and beyond to ensure our sales went through as smoothly as it could. She usually works 3 days a week but on occasions worked two full weeks to ensure that our move could progress expeditiously.She’s very professional, calm, approachable but also has a good sense of humour. I will miss our laughs.

Joanne · 9 March 2024

★★★★★ 5/5

Trustpilot

This review is for Tina Styance

This review is for Tina Styance. What an asset she is to Ward & Partners. She looked after us through our first and second purchase and sale (an absolute nightmare chain) and I never evet felt anything was ever too much. She kept me updated through the whole 9 months and she fought for us to get where we are now. She was by far the best sales progressor out of our whole chain and I was so pleased that she was ours. I would use wards again but purely because of Tina. The sales side was okay but she really was what kept everything together (including me) throughout the whole process, Thank you Tina. Enjoy your flowers you were amazing and I am so grateful Rebecca x

Rebecca · 7 October 2023

★★★★★ 2/5

Trustpilot

Wards Ashford was awful

Wards Ashford was awful, promise top rate service and fail to deliver. weekly marketing updates confirmed pitiful marketing to the point of embarrassment and a request to stop the updates as it only evidenced just how bad the service is. Contract heavily loaded in Wards favour, no open house as promised, no for sale board without chasing and then not as promised. If on-line failed to deliver leads then Wards have no proactive marketing approach.Worst experience ever,

Mark · 11 November 2023

★★★★★ 5/5

Google

Great experience I must say my experience at Wards Letting agent was excellent. I believe Prateek Shrestha is one of the asset of this organisation. From the start to the end this person was very honest and helpful in every step in our journey to finding a new house. We are very pleased with his service specially his smartness and his use of communication is impressive and persuasive, Very recently I have visited couple of state agent but I haven't found anyone I can trust as all previous agents had terrible customer service with dishonesty however prateek was amazing and has a positive attitude towards me. He helped me to find a perfect house for us without any stress and mental pressure. I always recommend Prateek for his honest and hard work. Well done Prateek we are so happy to found you in such a difficult time like a real friend. All the best and keep it up with your good work.

Sufi · 27 August 2023

★★★★★ 5/5

Google

I had the joy of dealing with Laura and the dartford team to sell my home. Nothing was too much trouble and Laura was always there to help with every aspect. Never met an estate agent more committed to not only her job but to her customers. Her knowledge, understanding and support really is second to none! She even found my house for me through the Rochester office! Matt in Rochester shop was fab also. Thank you to Debbie brewer too, who was a massive support through out the transaction aspect. Will recommend wards to anyone that wants to move

Ruby · 27 August 2023

★★★★★ 5/5

Trustpilot

Nadia Wilkinson

Nadia the sales executive was has been absolutely excellent in our dealings with her regarding intended purchase, 86 Barley Drive, Grasmere Gardens. We have found her polite, highly professional, an excellent communication style, friendly and overall made us feel welcome and at ease in guiding us through the process of purchasing our new home. It is our opinion that Nadia is a credit to her employer and we hope the above will in some way serve to facilitate her future progression with such.

Anne · 27 August 2023