Trusted Agent profile · Kent
★★★★★
123 reviews across 3 platforms
6 Pickford Lane, Bexleyheath, Kent, DA7 4QW
Parris Residential's office in Kent, at 6 Pickford Lane, is rated 4.8 out of 5 across 123 reviews on three platforms, including 116 Google reviews rated 4.8.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleMalcolm, Kristy and the team were brilliant throughout during my house purchase. They were professional, personable and helped me get my offer accepted. They were quick to respond to emails and helpful throughout. I'd recommend them to anyone. Not salesy as well like other agents. Thanks.
5/5
GoogleVery professional, efficient & updated giving you personalised service. Our solicitor - Cook Taylor Woodhouse was a real pain but Anita gave us a total backup and finally, the exchange is done. We will be using their letting service too. Very pleased with Parris Residential and highly recommend to everyone!!
Thank you Lina, you have been a pleasure to work with and we look forward to our ongoing business relationship with you
5/5
GoogleI found the staff at Parris very helpful and efficient. Every question I asked no matter how silly was answered promptly. They helped me move in 7 weeks and made it as simple as possible. I would definitely recommend using them. Thank you Anita and your staff it was a pleasure having you sell my home.
Your more than Welcome Carol. Thank you for taking the time to leave us a review and we all wish you well in your new home. Keep in touch. Anita
5/5
GoogleParris Property Services have managed my rental property over the last 3 years. I couldn’t have wished for a better company to show me the ropes of being a new landlady. They were always there to discuss any issues and dealt with, inspections, repairs and liaison with tenants swiftly and professionally. They have recently marketed and sold my property and again dealt with viewings efficiently, giving immediate feedback and advice. All of this done with a very friendly approach by every member of staff, which puts customers at their ease. I would highly recommend Parris for management of property rentals and sales. I would have no hesitation using their services again.
Thank you Alison, been a pleasure working with you for many years. Please stay in touch. Anita
5/5
GoogleWhat a service. They were professional throughout and patient with all questions. Never making it seem like it was a stupid question. Would definitely use them again. Thank you Kristy, Jessica and Anita you guys are incredible and amazing at your job.
Thank you for taking the time to leave us such a lovely review
5/5
GoogleI can't thank Kristy and Jessica enough for helping me through the process of renting a property. Their professionalism was top notch. I highly recommend Parris Residential to anyone who is looking to rent a place or buy a house!
It’s been a pleasure getting you into your new property. We hope you will be very happy there. Thank you for taking the time to leave us a review.
5/5
GoogleOur property was well marketed and sold very quickly. Anita and Malcolm kept us informed of all aspects of our sale and they chased the buyers solicitors to progress our sale when necessary. We cannot recommend this agent enough.
Thank you Martin. Pleased its all done for you. Keep in touch. Best Wishes. Anita and Malcolm
5/5
GoogleA friendly and professional team! Anita and the whole team have always been helpful through the whole process of letting. This was the second property that the team has been managing for me. I would highly recommend using Parris Residential. Thank you Anita, Kristy, Natasha and Malcolm!
Thank you Evi, hope we can work together in the future & the chocolates were lovely. Very kind of you. Anita
5/5
GoogleI’ve known Malcolm and his team for many years, they have helped with sale and buys in the Bexley area. They aren’t pushy, they genuinely want to help and they’ve already answered my emails and taken my calls promptly. Genuinely great service.
Thank you Lewis. Hope your all very happy in your new home. Keep in touch. Anita, Malcolm, Kristy and Jess
5/5
GoogleI had an outstanding experience with this estate agent. Their professionalism, attention to detail, and clear communication made the process smooth and stress-free. They went above and beyond to meet my needs, providing excellent support throughout. I highly recommend their services for anyone looking to buy or sell property!
Thank you Sophie
5/5
GoogleAnita provided incredibly customer service and tried to make this as stress possible as she could. It was clear that she really tried to do everything in her power to help us complete within a short deadline and she delivered! Without her help and experience, this would have been a lot more complicated! We would definitely recommend buying from Parris and am confident that sellers will also recieve an amazing service!
Thank you for the lovely review Zak, I hope your family have settled well into their new home. Best Wishes Anita
1/5
GoogleDespite the new legislation, brought in in early 2021, requiring landlords to provide a valid reason to not accept pets, Parris Residential and at least 1 landlord on their books continue to flaunt this legislation over a year after it became illegal to do so, once again no rights for renters, only the landlords 😂 in response to your loooooong awaited reply (guess you had to look it up first). I was given no valid reason what so ever and I was even told by one of your employees that no valid reason was required, ergo flaunting legislation, maybe your staff need some extra training ;)
https://bills.parliament.uk/bills/2791 Landlords are within their rights to give reasonable grounds to refuse a pet in a property. There are quite a few ‘reasonable grounds’ available to landlords if they don’t want tenants to keep pets. Pets, particularly dogs and cats can be very destructive. They often damage furniture by scratching or biting, meaning it has to be replaced at the end of the tenancy Carpets may be infested with fleas, damaged by scratching and in some serious cases may be soaked in urine Walls, skirting boards, doors and windows may be scratched and chewed Some smaller pets, for example, rabbits, are often ferocious ‘chewers’ and will chew through electrical cables if allowed to run free, which can be a fire risk. There is also the fact that many people are allergic to certain animals, and so a property where tenants have been allowed to keep a dog or a cat, may need expensive treatment to make it safe for people with these allergies to live in. This can all cost a lot of time and money to put right. Plus: Most landlords consider the current deposit allowance (mostly 5x the weekly rent) to be insufficient to deal with this kind of damage It can also take some time for the repair and cleaning to be done, which will delay the re-letting of the property. During which time landlords will get no income but will still have to pay the outgoings on the property, such as their mortgage payments Most long term landlords will have had experience of properties being left in a shocking condition due to damage by tenants pets and are, frankly, unwilling to risk it happening again.
5/5
GoogleParris Residential are fantastic. They have been managing my rental property since I moved back up north 5 years ago. Any issues are resolved quickly and they are easy and quick to make contact. They have found various brilliant tenants for me over the years and have always been so helpful. They recently found me a buyer and the sale has now completed. I think I have used all of their residential services. Malcolm and Anita in particular have been brilliant. Thank you guys! 👍
It’s been lovely to see you move on from such an awfully sad situation to where you are now. You should be proud of yourself. We have worked with you for many many years and will miss speaking to you please keep in touch. Anita and Malcolm x
1/5
GoogleI’ve spoken to three different staff members at Parris residential, all three people was unhelpful, rude and very dismissive, one of the lady’s even put the phone down on me when I enquired about a current rental law, So unprofessional and unfortunately after reading a few comments from other people who rung Parris residential it seems I am not the only one who’s had this treatment. Regardless of what the company can or can’t control in regards to policy’s they can certainly control how their staff treat people (who wasn’t abusive or rude to) as stated above unfortunately I am not the only one who has received this treatment.NegativeResponsiveness, Professionalism
Hi Hayley, understand your frustration but, since Covid getting tenants through the reference process is very difficult, this is just as frustrating for us as a business . We are not an agent to take a holding fee from you, allow you to proceed with references when we know you will fail and then keep your holding deposit. We get the facts first as to if you would or would not pass the reference process, we know what the reference company will and won’t accept in terms of income and job security at the moment. We don’t aim to make anyone’s life difficult we’re just honest about it without you losing money and us gaining your money. We have no control at all about the reference companies decisions or policies but without a passed reference landlords can not get rent insurance which of course in times of Covid they also want. So unless a tenant has the income and job security from employment they won’t pass the reference, then the landlord won’t take the tenant because we can’t get the rental insurance .. vicious circle but not one of our making I’m afraid. I’ve never known any of my staff to hang up on anyone unless they are subjected to abuse on the phone and they are instructed not to tolerate abuse and hang up. I’m unsure what others you are referring to, we have amazing reviews & high client satisfaction . We wish you the very best in your search for a property .
1/5
GoogleVery unprofessional and inconsiderate. They gave a 15 min appointment slot (which was not also not mentioned when we scheduled the appointment) view a home that we were planning to buy. The house didn't have a parking slot and no street parking either. The agent left without giving us a call although he knew we were there. We had to drive for 1.5 hours with a baby for nothing. Jessica from the office just didn't seem to care. Worst customer service ever. Update: I think the below response excludes certain facts. I did not receive an email 2 hours before the appointment. Worried, i sent them an email asking who my contact person will be- received no response. I gave a call few times and then got to an employee who misguided on the parking spot. Nobody ever mentioned about an appointment being just for 15 mins! i dont understand who can decide to a buy a house in 15 mins. I managed to park somewhere and still reached at 4:43 (appointment was at 4:30)- found no one. I decided to wait assuming the agent didn't see us at the door. 3 mins later when i called the office, they told me that he was gone (without letting me know). The main reason for leaving the review is not really because of the agent left us without showing the building. The disappointment here is the way we were treated. Jessica just didnt care about our situation. When I told her (again) that i travelled for 1.5 hrs with a kid, she behaved like it wasnt her problem (true that it really isnt her problem- but what's customer service then?). Another issue is the office not giving me a call directly after I posted this review but had the time to write up the below response. Wont like to carry this forward.NegativeProfessionalism
Dear Madhura, You were advised of your appointment time, sent a reminder two hours before the allocated time and you also called the office prior to the appointment to reconfirm the time. You didn’t arrive on time and were called by a member of staff seeking your whereabouts. The staff member advised you that due to our usual busy Saturday that we could only wait for 15 minutes and would then have to leave for another viewing, we did not want to be discourteous by arriving late to our next appointment. Please understand that if we waited any longer for you then it would impact all the other viewings we had booked after you at other properties and we pride ourselves on our punctuality. Disappointed to receive your unfair review when you were late and not us, we were not at fault. Happy to rebook another appointment, we shall be in touch regards Parris Residential
5/5
GoogleReally professional and helpful team. Malcolm did our initial valuation and was really knowledgeable and informative. He also said Parris could handle the viewings (as I have 2 bouncy dogs!). Sold the property after 3 viewings. I was always … More
5/5
GoogleFrom the get go we felt Parris Residential was on our side. Putting in lots of time and effort from all staff involved in the sale of our property. Anita doing a video, Malcolm doing the photos, Jessica doing the viewings. We came from another agent as our property had only 3 viewings in 12 weeks. Parris was doing 7 viewings per week. We sold our property in 3 weeks. Yes there was some hiccups along the way. This is where Parris shone as a truly professional Estate Agents. Their fees are very reasonable and to be honest they deserved every penny. We are now living in our new home by the coast. All thanks to Parris.PositiveResponsiveness, Quality, Professionalism, Value
And what and amazing house it was Linda. You’ve been an absolute pleasure to assist move and we all hope your very happy in your new home. Best wishes Anita, Malcolm, Kristy & Jess
5/5
GoogleRecently I sold house on behalf of an elderly relative from day one Parris staff were very helpful pleasant and efficient. I do not live in area so I was fully dependant on them . They were professional and kept me informed at every step of process until house sale was completed . Well done and Thankyou for your excellent service . I wouldn’t not hesitate to recommend you 10 out of 10 for first class service .
Thank you for such a lovely review Helen. Was a pleasure to be able to assist you. Keep well . Best wishes Anita, Malcolm, Kristy & Jessica
5/5
GoogleFriendly, attentive and professional. I’ve been a delighted tenant for many years, in a couple properties around the area. I’ve been unlucky enough in having to call the team when a boiler or other inconvenient situation arose, but lucky enough to have agents who go beyond the call of duty to help out - no matter how small an issue. I hope to be dealing with Parris for many years to come and could not recommend the team highly enough. Many thanks for the service and support!
Thank you for such a lovely review Dylan, you are also a pleasure to work with. Anita
5/5
GoogleOutstanding Service from Anita, Malcolm & all the team involved in our house sale, we cannot praise them enough. I have recommended them to family & friends to which my nephew has now also used them & has had a smooth & quick sale. Anita & Malcom are Extremely Friendly, Honest & Committed & their communication is excellent keeping you up to date with any developments. It has been a pleasure to use their services & would highly recommend selling your property with them. Wishing them all the best.
So pleased your finally moving Susan, You have been amazingly patient and calm in a problematic sale. Hope your be very happy in your new home. Thank you for such a lovely review. Anita
5/5
GoogleThank you very much for your help and support. You were very professional . Never thought you will find me a buyer in the first week of viewings . Cant ask for a better service .
Thank you & we all wish you well for the future.
5/5
GoogleWe are renting out a house in the area and met 2 agents, one form a large group and Parris the other. it was clear their local knowledge and "family" business attitude meant they had the edge, notwithstanding the competitive pricing. We also asked a favor in that we needed another property valuing, it was no trouble and the partner who did the valuation could not have been more helpful, great service great firm.PositiveResponsiveness, Professionalism
Thank you for taking the time to write such a lovely review. Look forward to working with you in the future.
5/5
GoogleThe team at Parris provided an exceptional service in terms of supporting us through our move process. They did a first class job of marketing the property which effected plenty of interest for us. The support they provided for us in terms of managing the chain through to exchange was truly exceptional. It was pretty complex and they provided amazing support - chasing consistently when needed and providing daily updates. I cannot recommend them highly enough and would never use an other agent. The best agent in the area by a mile.
Thank you Dawn what a lovely review. Much Appreciated, we all wish you both well in your new home.
5/5
GoogleI have been delighted with Parris Residential, working with Anita and her Team has been a joy. I have been kept informed throughout the process, no pressure selling and every engagement was positive and professional. I had difficulty in finding the right property and had a few false starts, at all times the Team were relaxed and supportive. I would recommend without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Jeremy, We hope you are both very happy in your new home. Many thanks for the review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Parris Residential's Kent office has 123 reviews across three platforms: 116 on Google, 1 on Yell, 6 on Trustpilot.
Parris Residential Kent is rated 4.8 out of 5 across all 123 reviews, and 4.8 out of 5 on Google from 116 reviews.
Parris Residential Kent, 6 Pickford Lane, Bexleyheath, Kent, DA7 4QW.
