Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently sold through Folkestone Motis, it proved to be a difficult property to sell but unlike other local estate agents they managed to do it. The communication, feedback and help I received from Jamie Hennessy and Jamie-Leigh Swan at all stages right through to exchange was absolutely amazing. To say they went over and beyond is an understatement. I would recommend these guys over anyone else and definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Catherine · 12 June 2021
★★★★★ 5/5
GoogleCouldn’t be more grateful to Ellie for being so wonderful helping us with our move. She did not only help us find our dream place but also she is so kind and helpful and always available. Her professionalism is impressive and I feel relieved by being with Motis and dealing with Ellie. Thank you for everything!!
Julieta · 16 August 2023
★★★★★ 5/5
GoogleOne of the best business centers in folkestone. The place is huge and has plenty of parking space. You can easily visit and do what you want. It is also one of the best real estates companies in folkestons. Easily trusted and good service delivery.
Felix · 12 April 2024
★★★★★ 5/5
GoogleHaving had my tenancy transferred to Motis, I have found their service management team efficient in dealing with any maintenance issues that arise. Kim, Dee and Meghan are very understanding and helpful.
Hazel · 4 November 2024
★★★★★ 1/5
TrustpilotAWFUL CUSTOMER SERVICE!!!
A complete failure to conduct customer service to potential customers. I have enquired on properties with my partner through you and have not received any response. We are in a good situation and feel like we are being ignored by your team.
Abdul · 13 March 2021
Agent replied · 28 July 2025
Good morning Abdul, we have put 3 new properties on this week and have had over 100 enquiries and therefore we need to go through them in order they came in, we are only a team of 4 therefore it is difficult to do this within 24 hours of an enquiry. Please call us on 01303 212020 to discuss our properties if your search is urgent and we will endeavour to help. Regards, Kris - Director
★★★★★ 5/5
GoogleKris and the team are very friendly and helpful. Would highly recommend them. We are tenants at the business centre and the location and environment are excellent.
Matt · 12 June 2020
★★★★★ 5/5
GoogleGreat communication from start to end. Would highly recommend if your needing your Help To Buy valuation completed.
Brian · 28 March 2025
★★★★★ 5/5
GoogleDee from Motis Estates provided exceptional service throughout my rental process. Dee's expertise and genuine care made the process smooth and stress-free. I highly recommend her (and Motis) to anyone in need of an outstanding estate agent. Thank you, Dee!
Liam · 12 April 2024
★★★★★ 5/5
GoogleThank you for all your help Deanna!
Very professional and a lovely lady 😊 5 star 🌟 happy with my new home 🏡 …
Pinch · 15 December 2024
★★★★★ 5/5
GoogleI have enjoyed a very good responsive, professional and friendly service with Motis. Meghan looked after me so well. She replied to all my concerns or queries and always kept me in the loop with works being undertaken, etc. Meghan represents Motis extremely well. She provides a First Class service every time. I wouldn’t hesitate to use Motis again and I highly recommend them.PositiveResponsiveness, Quality, Professionalism
Cynthia · 23 October 2021
★★★★★ 5/5
GoogleHad some viewings with tom and found him so helpful with the viewings and information of folkestone area , would highly recommend tom to do your viewings.
Thanks tom
Dave · 22 September 2024
★★★★★ 5/5
GoogleEllie from Motis Estates has been incredibly helpful during the start of our tenancy. Her prompt communication and willingness to address our concerns have made our renting experience smooth and stress-free. We highly appreciate her dedication to ensuring tenant satisfaction. Thank you, Ellie and Motis Estates.
Luke · 15 October 2023
★★★★★ 1/5
GoogleHorrific, immoral ‘estate agents’ who treated myself and my husband with the upmost disrespect. Avoid.
Susan · 15 September 2023
Agent replied · 11 June 2024
Hi Susan, please can you contact me via email on kris.foster@motis-estates.com or give me a call on 01303 212020 to discuss this matter as I am shocked at this review and would like to investigate. Regards, Kris - Director
Update: the person did not respond or email me so I could not investigate further.
★★★★★ 5/5
GoogleI needed a RICS valuation for inheritance tax purposes on very short notice, due to exceptional circumstances. Kris managed to squeeze me in, just in the nick of time. Absolutely saved the day! Can't thank you enough. Everything from start to finish remained highly professional and efficient. Would highly recommend!
Simeon · 12 June 2023
★★★★★ 5/5
GoogleAt the request of Motis management, we have been requested to add a review for Deanna Roderick. Dee Dee as she prefers to be called has given a good service in the first month of our tenancy, being very helpful. We shall be updating this review throughout our tenancy and at the end as well. With scores reflecting this.
Daniel · 12 June 2022
★★★★★ 5/5
GoogleWe had a great experience with Motis when dealing with Ellie. She was professional throughout and the communication was great. Having had some poor experiences with other local agents we were apprehensive, but the service was great.
Jon · 13 March 2024
★★★★★ 5/5
GoogleGreat experience so far with Motis. Quick to respond to questions, lovely estate agent Ellie Green helped us get our flat and she was so helpful. One of the few estate agency’s who are reliable.
Sasha · 12 April 2024
★★★★★ 5/5
GoogleWhat a team! Completely professional service from start to finish of our house sale. Special mentions for the branch manager Jamie Hennessy and negotiator Jaime-Leigh Swan.
Their work was very effective in getting a sale that was right for us. They guided us through the process so well. Would recommend their house sale services at Motis in a heartbeat!PositiveResponsiveness, Quality, Professionalism, Value
Brian · 23 October 2021
★★★★★ 5/5
GoogleMotis Estates have once again been absolutely excellent, they rented out a flat for me. The whole experience was effortless, all the staff members have been very quick to respond and professional. My contact is Jamie-Leigh Swan who is a pleasure to deal with and truly fantastic - a true professional who is passionate about her job. I highly recommend Motis Estates.PositiveProfessionalism
Jackie · 12 June 2021
★★★★★ 5/5
GoogleVery grateful to Deanna on the quick and stress free process of finding our first home. We applied & all paperwork and checks were completed and accepted within 24 hours. She is amazing at what she does!. Would highly recommend!
Millie · 15 September 2023
★★★★★ 5/5
GoogleKris was very helpful and professional. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Aaron · 12 June 2021
★★★★★ 2/5
GoogleThe place is OK.. The only downside is that when explained about Internet and phone signal being great is misleading. Otherwise like any sales person, yes they do what is required of them. Other than that she has done a good job.
Richard · 12 June 2023
★★★★★ 5/5
GoogleJust want to say Ellie from Motis was honestly brilliant. Talked me through everything step by step. Very polite & understanding. Always kept communication when everything was going through. So I have no reason to not give 5 star. Great all round.
Andrew · 12 June 2023
★★★★★ 5/5
GoogleAmazing friendly, helpful, responsive and professional agent, we had support and advice available at every step.
Laura · 4 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
