Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMel was absolutely amazing from start to finish! She booked us in for a viewing incredibly quickly, talked us through every detail of the property, and sent over all the forms promptly. She was so friendly, professional, and genuinely …
Gabrielle · 8 August 2026
Agent replied · 4 August 2026
Thank you for your wonderful feedback about our senior lettings negotiator, Mel. We pride ourselves on giving the best possible experience we can so your kind words are truly appreciated. We hope you are happy in your new home.
★★★★★ 5/5
TrustpilotMe and my partner dealt with Abigail…
Me and my partner dealt with Abigail Burch, she gave us excellent communication and helped us through needing maintenance and moving out of our flat! The process went nice and smooth and couldnt be more grateful for the help !!🥳
Queenieb · 4 August 2026
Agent replied · 6 August 2026
Thank you for sharing your experience, Queenieb. We're pleased to hear that Abigail provided excellent communication and support during your move. Our goal is to ensure a smooth process, and it's great to know we achieved that for you. We appreciate your kind words and wish you all the best in your new home!
★★★★★ 5/5
GoogleWe can’t recommend Mel highly enough! From the start, she has been absolutely fantastic. She has gone above and beyond to help us, always keeping us informed and making what could have been a stressful process feel so much easier! THANKYOU
Layla · 23 July 2026
Agent replied · 24 July 2026
Thank you for your kind words about our senior lettings negotiator, Mel. We are so pleased that we are able to support you with finding your new home
★★★★★ 5/5
TrustpilotProperty Sale
Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.
Geoff · 18 June 2026
Agent replied · 24 June 2026
Thank you for sharing your experience, Geoff. We're delighted to hear that our support was helpful and efficient during your sale. Having a local contact is essential, and we're glad that Becky, your sales progressor could provide that for you. If you have any further questions, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI would like to say the lady Amanda that done my inspection on 14/07/26 at 58 The maples Broadstairs was very polite and helpful and very professional in her job and listen to us about any problems with our property. Well done
Michelle · 15 July 2026
Agent replied · 17 July 2026
Thank you, Michelle, for your kind words about Amanda's professionalism and helpfulness during your inspection. We truly value your feedback and are glad she listened to your concerns. Our team is committed to providing efficient support … More
★★★★★ 5/5
TrustpilotVery pleased with the team at Miles and…
Very pleased with the team at Miles and Barr for recently selling my property.
I initially chose them thanks to the warm and professional approach of Maddy at the front of house. Shea then provided a well-researched valuation and responded quickly to all of my questions. Kayleigh expertly negotiated an offer and timescale that worked perfectly for everyone in our chain. Finally, Emily handled the sales progression with empathy and complete regularity; her weekly updates provided a level of reassurance I haven't experienced with other agents.
I am so glad I went with Miles and Barr and would highly recommend them if you are thinking of selling your home.
Ben · 18 September 2026
Agent replied · 21 September 2026
Thank you for sharing your wonderful experience, Ben. We're thrilled to hear that our team provided you with professional support and clear communication throughout the process. It's great to know that our local expertise and integrity helped you achieve a successful sale. We truly appreciate your recommendation and wish you all the best in your new chapter
★★★★★ 5/5
TrustpilotThe staff are very helpful
The branch staff are very helpful, polite and friendly and have had a positive experience with them during viewings and when I came into branch to ask questions. Denise who has been dealing with our move has been very good at answering all our questions and we had a lot as first time buyers.She is also really cheerful and down to earth, so has made the whole process feel less intimidating! The process was broken into manageable steps so would recommend for first time buyers to go with M&B Canterbury as they have made it less overwhelming for us. It helps they worked alongside our solicitors, PLS, who they got in touch with us. I believe this made the process more smooth and less stressful.
Rachael · 17 September 2026
Agent replied · 21 September 2026
Thank you for sharing your wonderful experience, Rachael. We're thrilled to hear that our team provided you with helpful and friendly support during your journey as first-time buyers. It's great to know that Denise made the process feel manageable and less intimidating. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotNadine Roberts
Nadine Roberts, Senior Sales Progressor provided invaluable support in the latter stages of our property purchase through Miles and Barr. Her regular “check ins” with us and timely communications when the going became tough with our sales chain were supportive and we feel, integral, in bringing the extremely fraught exchange and completion process to a satisfactory conclusion. We really appreciated both her professional and reassuring manner and “safe pair of hands” in supporting both our Seller’s interests and ours and in facilitating communications lower down our chain. Nadine provided excellent customer service and both complimented and completed our earlier 5* experience with Miles and Barr colleagues, in their role as Selling Agents within the Broadstairs area. Trustworthy and Exemplary recommendation to anyone seeking Estate Agency services in and around Broadstairs. With thanks to all the Team
Consumer · 15 September 2026
Agent replied · 19 September 2026
Thank you for sharing your experience with us. We're thrilled to hear that Nadine provided invaluable support during your property purchase. Her professional and reassuring manner truly reflects our commitment to integrity and customer value. We appreciate your trust and recommendation.
★★★★★ 5/5
TrustpilotHuge thank you to Louise Daly and the team
Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️
Jo · 18 June 2026
Agent replied · 24 June 2026
Thank you for your kind words, Jo. We're thrilled to hear that Louise, your sales progressor, provided such excellent support and made your first-time buying experience stress-free. We pride ourselves on clear communication and professional integrity to ensure our customers feel valued. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat viewing experience
Lynette was the perfect person to introduce us to Canterbury and its properties. She understood straight away what we were looking for and took us around to show us. Big plus was that she was able to drive us around.
Peter · 23 July 2026
Agent replied · 6 October 2026
Thank you for your kind words, Peter. We're thrilled to hear that Lynette provided you with excellent support and showcased Canterbury's properties effectively. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotI had a wonderful experience dealing with Emily
I had a wonderful experience dealing with Miles & Barr, Emily was outstanding and so helpful and friendly. She kept me updated constantly and was always putting my mind at rest. Would throughly recommend them. Big thank you to Emily ❤️
Jo · 16 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Jo. We are thrilled to hear that Emily provided outstanding support and kept you updated throughout the process. We truly appreciate your recommendation and will pass on your kind words to Emily.
★★★★★ 4/5
TrustpilotSelling and buying a house is always a…
Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.
Harriet · 23 June 2026
Agent replied · 25 June 2026
Thank you for sharing your experience, Harriet. We're glad to hear that Louise's support made the process more manageable for you. If there's anything more we can do to assist you, please feel free to reach out.
★★★★★ 5/5
TrustpilotRenting with Miles & Barr was great
Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutions we needed.
Daniela · 27 July 2026
Agent replied · 29 July 2026
Thank you for your feedback, Daniela. We're so pleased to hear that our support was efficient and that Madison was quick to address your needs during your tenancy. We strive to deliver a seamless experience with integrity and professionalism. If you ever need assistance in the future, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotThank You, Miles and Bar
We are very grateful for the journey to our new home with the help of Miles and Bar. They provided excellent guidance and support throughout the process. A special thank you to Louise and Bradley for all their help and professionalism. Highly recommended!
Manu · 30 June 2026
Agent replied · 2 July 2026
Thank you, Manu, for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with excellent support and professionalism throughout your journey to your new home. We always strive to put our customers first and deliver a seamless experience. Your recommendation means a lot to us
★★★★★ 5/5
TrustpilotLouise - Miles and Barr
Louise has been absolutely fantastic and so pro active throughout the entire experience, even when the agents in the rest of the chain seemed to become stagnant. We really appreciate all of your help. Thank you
Shannon · 10 August 2026
Agent replied · 15 August 2026
Thank you for sharing your experience, Shannon. We're thrilled to hear that Louise provided such proactive support during your journey. We strive to deliver a seamless experience and appreciate your recognition of her professionalism and efficiency. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotMiles & Barr
I went through Miles & Barr to complete the purchase of my first home. Denise was very helpful, providing responses to my Emails/phone calls in a timely manner, and was efficient in moving the purchase process forward until completion. Would recommend!
Alex · 6 July 2026
Agent replied · 10 July 2026
Thank you for sharing your experience, Alex. We're thrilled to hear that Denise provided timely support and efficiently guided you through your home purchase. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotEmily Stickler
We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.
Tom · 16 May 2026
Agent replied · 27 May 2026
Thank you for sharing your wonderful experience, Tom. We are thrilled to hear that Emily provided fantastic support throughout your house purchase. Our team strives for clear communication and efficiency, ensuring our clients feel valued. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleWas looking for a place to move and found one which we checked out and was happy with it. Gill was very helpful as an agent and advisor and ensuring we got updates on time. Amazing communication skills, very responsive!!
Mainess · 10 July 2026
Agent replied · 16 July 2026
Thank you for your kind words about our Lettings Manager, Gill. We are so pleased that we have been able to help you find your new home and will continue to do all we can to help you with the process. We hope you will be very happy in your new home.
★★★★★ 5/5
GoogleJessye is an exceptional salesperson. She's incredibly kind and genuine, truly listening to our needs. She understands our feelings and emotions, and she was able to secure us the best deal suitable for us
South · 19 August 2026
Agent replied · 19 August 2026
Thank you for your kind words about our senior lettings negotiator, Jessye. We are thrilled to be able to help you and that Jessye took the time to understand your feelings and emotions and that you felt listened to.
★★★★★ 5/5
TrustpilotBrilliant experience of renting
Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.
Alice · 13 May 2026
★★★★★ 1/5
TrustpilotVery pushy with using their solicitors
I know the guy was only doing his job, but I dislike the system of aggressive sales technique to get buyers to use a solicitor you recommend, so you can make some commission. To be fair, the guy wasn't unpleasant, but was persistent, and I felt bamboozled into agreeing, despite my concerns which I aired at the time, including conflict of interest,due to sellers using same company. Unfortunately a quote i was given verbally was inaccurate, but as you wanted my money immediately, your now having to sort out what I hope is a full refund, so we can use our preferred and cheaper solicitors. To be honest, this has left an unpleasant taste in my mouth, im now apprehensive about having to deal with miles and barr for the sale, and won't be selling with this company when we sell our house next year. Its just too pushy, and not all estate agents do this, one we used in Sandwich certainly wasn't. . So my advice, be prepared for battle if you want to use your own solicitor! Your guy who showed us the flat twice was lovely though.
Marcus · 31 August 2026
Agent replied · 2 September 2026
Hi Marcus,
Thank you for taking the time to share your feedback regarding your experience with Miles & Barr Mover Essentials. I am sorry that our discussions regarding conveyancing services gave you that impression.
Having reviewed the matter, I understand there was initially some confusion regarding the conveyancing quotation provided through Mover Essentials. Once this was identified, the correct revised quotation was provided to you before any payment was made. Whilst I appreciate this may have caused frustration and concern, I can confirm that you chose to move forward only after receiving the revised quotation and having the opportunity to consider your options.
I understand that you have chosen to instruct an alternative solicitor. Following your decision, the fees paid through Mover Essentials were refunded, enabling you to proceed with your preferred conveyancing firm. Mover Essentials is designed to introduce clients to a panel of trusted conveyancing firms and provide information to help them make an informed choice. However, the decision regarding which solicitor to instruct always remains entirely with the client, and we never want anyone to feel pressured during that process.
Thank you again for bringing your concerns to our attention. We value all feedback as it helps us improve our service. I appreciate your comments regarding the member of our team who conducted the viewings, and I will ensure that this positive feedback is passed on.
Should you wish to discuss your experience further, please feel free to contact me directly.
Kind regards,
Lisa Cook
Sales Progression Manager
Miles & Barr
★★★★★ 5/5
TrustpilotSuccessful purchase and sale
This has been a long drawn out purchase and sale needless to say Becky White has been most helpful and professionally competent. Many thanks to her and the team .
Linda · 11 September 2026
Agent replied · 14 September 2026
Thank you for sharing your experience, Linda. We're delighted to hear that Becky and our team provided you with professional support throughout your purchase and sale. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotGreat experience purchasing our new…
Great experience purchasing our new property through Miles and barr! Becky White was very helpful throughout, providing regular updates and chasing solicitors vigorously for us.
Thank you guys !!
Glenn · 17 September 2026
Agent replied · 21 September 2026
Thank you for sharing your wonderful experience, Glenn. We are thrilled to hear that Becky provided you with excellent support and kept you updated throughout the process. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleMel was really friendly, helpful and professional throughout the viewing process. She made everything feel straightforward and was great at answering any questions I had. The property was presented really well and I’m really looking forward to moving in. Thank you again for all your help x
Kiera · 15 May 2026
Agent replied · 9 June 2026
Thank you for your kind words. We appreciate you taking the time to leave this review and that our friendly, professional approach has made the process more straightforward for you.
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