Trusted Agent profile · Herne Bay
Verified
★★★★★
1,076 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,076 reviews on two platforms, including 262 Google reviews rated 4.5.
Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service from Louise
I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough
5/5
TrustpilotInvaluable support from Louise Daly
When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.
5/5
TrustpilotExceptional Support for a First-Time Buyer!
I recently purchased my first home through Miles and Barr, and I cannot express enough how grateful I am for the outstanding service provided by their team. From the initial stages to the final closing, the staff at Miles and Barr went above and beyond to make the entire process smooth and stress-free.As a first-time buyer, I had many questions and concerns, and the team at Miles and Barr were incredibly patient and friendly. They took the time to explain each step of the process, ensuring I felt comfortable and informed throughout. Their expertise and guidance were invaluable, and I truly felt like they had my best interests at heart.What stood out the most was the friendliness and helpfulness of the staff. They were always approachable, ready to address any queries promptly, and went the extra mile to keep the transaction moving forward. Buying a home can be a daunting experience, but Miles and Barr turned it into a positive journey for me.I highly recommend Miles and Barr to anyone in search of a reliable and supportive estate agent. Their commitment to customer satisfaction, combined with a genuine friendliness, makes them an excellent choice, especially for first-time buyers like myself. Thank you, Miles and Barr, for making my home-buying experience a truly enjoyable one!
5/5
TrustpilotLisa Cook - angel in disguise!
House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!
5/5
TrustpilotWas very happy with miles and Barr the…
Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person
5/5
TrustpilotDependable from start to finish.
We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.
5/5
TrustpilotFinally made it!
We recently moved into our new property after a long, tiring and stressful process. I can honestly say that without Rebecca Gravener from the Herne Bay branch, I don't believe we would have made it into our new home before Christmas. Throughout the entire process Rebecca kept us informed, was upbeat and oh so helpful. Eternally grateful to Rebecca for her help, constant pushing and following up. I believe that Rebecca is one of the best assets Miles & Barr have!
5/5
TrustpilotMoving home is always a pressured…
Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…
5/5
TrustpilotIncredible service from Miles and Barr Herne Bay
Incredible service from Miles and Barr - everything was hassle free from the first viewing to getting my keys. My Sales Progression contact, Emily Stickler was professional, trustworthy and personable, I always felt we were on the same team. I love my new home. I am eternly grateful for the platinum level service I received as a buyer.Emily was the epitome of professionalism, courteous, trustworthy and reliable. She always made me feel like we were on the same team to get to exchange. I never *ever* want to move again - it's always a bit stressful, even when you're with A team estate agents, but if I ever have to move, I know who to trust.
5/5
GoogleBought my property through Miles & Barr, excellent customer service. Mainly dealt with Olivia, who was always friendly and professional, gave enough information on the property but plenty of time and space to look around. Olivia has gone above and beyond after purchase to still ensure everything is finalised. Cannot thank her enough.
5/5
GoogleOur sales progressor Melissa Scarsbrook went above and beyond, chasing our awful solicitors and keeping everyone on side. She was fab!
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the sale process, despite its complexities, to be smooth and well-managed. We are so pleased to know that Melissa provided you with excellent support and kept you informed throughout. We value your kind words. Thanks, Joe
5/5
TrustpilotI recently purchased my home through Miles & Barr
I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.
We're glad you enjoyed your experience purchasing your home. We appreciate that the team was responsive and knowledgeable, and that we met your Christmas deadline. Thank you for your recommendation.
5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
5/5
GoogleThe estate agents are honest and they’re very helpful. They respond quickly to emails and they try to provide as much information as they can about the properties they’re selling
Thank you so much for your kind review. We are glad you found our team helpful and responsive throughout your property search.
5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
5/5
GoogleBobby showed us around the property in Herne Bay, and we would like to say how helpful, friendly and knowledgeable he was. A true professional approach by a very amiable young gentleman.
Thank you for your kind words Pam. Great to hear that Bobby was helpful during your visit. We appreciate your feedback and look forward to assisting you again in the future.
5/5
Trustpilot5* service and support from all at miles and barr.
From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!
5/5
TrustpilotInformation request
Louise provided the information I needed very quickly and with minimum fuss
Thank you for your kind words, Tim. We're delighted to hear that Louise provided you with quick and efficient support. If you need anything further, please don't hesitate to contact us.
5/5
TrustpilotHighly commendable service
They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Thank you for sharing your wonderful experience, Bisilola. We are thrilled to hear that the entire process was seamless and that our support was efficient. Our team strives to provide professional and approachable service, and it's great to know that Louise met your needs. We appreciate your feedback and look forward to assisting you again in the future
5/5
TrustpilotThanks FOR GREAT SERVICE LOUISE…
Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.
Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.
5/5
GoogleReally helpful staff, few problems getting house to the market - my fault - but acted very speedily once I was ready to go ahead. First viewings yesterday - thanks to Reuben who did the viewings, was punctual and kept me well-informed. Very glad I instructed this firm. 5 stars to him and everyone at the branch. Thank you.
1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
5/5
GoogleJust completed on sale of property with Daniel . Impeccable service , great communication through sale process . Nice bespoke agency - highly recommended.
Dear Nilesh, Thank you so much for your kind words! We're thrilled to hear about your positive experience with Daniel and our team. Your satisfaction is our top priority, and we appreciate your recommendation. If you need assistance in the … More
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