Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOur sales progressor Melissa Scarsbrook went above and beyond, chasing our awful solicitors and keeping everyone on side. She was fab!
Stella · 24 March 2025
Agent replied · 24 March 2026
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the sale process, despite its complexities, to be smooth and well-managed. We are so pleased to know that Melissa provided you with excellent support and kept you informed throughout. We value your kind words. Thanks, Joe
★★★★★ 5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
Steve · 20 March 2024
★★★★★ 5/5
TrustpilotI recently purchased my home through Miles & Barr
I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.
Lisa · 15 December 2025
Agent replied · 25 December 2025
We're glad you enjoyed your experience purchasing your home. We appreciate that the team was responsive and knowledgeable, and that we met your Christmas deadline. Thank you for your recommendation.
★★★★★ 5/5
GoogleThe estate agents are honest and they’re very helpful. They respond quickly to emails and they try to provide as much information as they can about the properties they’re selling
Nadia · 3 April 2026
Agent replied · 3 June 2026
Thank you so much for your kind review. We are glad you found our team helpful and responsive throughout your property search.
★★★★★ 5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
Susan · 3 January 2024
★★★★★ 1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
THLCH · 27 October 2023
★★★★★ 5/5
GoogleBobby showed us around the property in Herne Bay, and we would like to say how helpful, friendly and knowledgeable he was. A true professional approach by a very amiable young gentleman.
Pam · 3 March 2026
Agent replied · 24 March 2026
Thank you for your kind words Pam. Great to hear that Bobby was helpful during your visit. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
Trustpilot5* service and support from all at miles and barr.
From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
Kat · 12 May 2026
Agent replied · 15 May 2026
We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!
★★★★★ 5/5
TrustpilotInformation request
Louise provided the information I needed very quickly
and with minimum fuss
Tim · 21 July 2026
Agent replied · 23 July 2026
Thank you for your kind words, Tim. We're delighted to hear that Louise provided you with quick and efficient support. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotExcellent service from Debbie
Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.
Tracy · 14 October 2026
★★★★★ 5/5
TrustpilotHighly commendable service
They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Bisilola · 23 May 2026
Agent replied · 27 May 2026
Thank you for sharing your wonderful experience, Bisilola. We are thrilled to hear that the entire process was seamless and that our support was efficient. Our team strives to provide professional and approachable service, and it's great to know that Louise met your needs. We appreciate your feedback and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotThanks FOR GREAT SERVICE LOUISE…
Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.
MERDUK · 21 July 2026
Agent replied · 23 July 2026
Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
GoogleReally helpful staff, few problems getting house to the market - my fault - but acted very speedily once I was ready to go ahead. First viewings yesterday - thanks to Reuben who did the viewings, was punctual and kept me well-informed. Very glad I instructed this firm. 5 stars to him and everyone at the branch. Thank you.
Anne · 10 October 2024
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Jean-Francois · 27 June 2024
Agent replied · 28 August 2024
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
★★★★★ 5/5
GoogleJust completed on sale of property with Daniel . Impeccable service , great communication through sale process . Nice bespoke agency - highly recommended.
Nilesh · 3 April 2026
Agent replied · 3 July 2026
Dear Nilesh, Thank you so much for your kind words! We're thrilled to hear about your positive experience with Daniel and our team. Your satisfaction is our top priority, and we appreciate your recommendation. If you need assistance in the … More
★★★★★ 4/5
GoogleBobby Mahon is always on time, smartly dressed and very polite.
Wendy · 10 March 2026
★★★★★ 5/5
TrustpilotGreat job
Becky provided a great service and was easy to communicate with 😁
A · 1 July 2026
Agent replied · 10 July 2026
Thank you for your kind words. We’re thrilled to hear that Becky provided excellent service and was easy to communicate with. We always strive to deliver professional support and clear communication. We appreciate your feedback.
★★★★★ 5/5
TrustpilotMiles and Barr were great to deal with
Miles and Barr were great to deal with. They made what can be a stressful experience (buying a property) much easier and very smooth. Emily Stickler, the member of staff assigned to my purchase, was excellent. Regularly checked in with me and a good communicator which meant any possible problems were resolved quickly. I don't intend to buy or sell another property but I would use them again, definitely, if I did.
Leigh · 3 January 2024
★★★★★ 5/5
TrustpilotExcellent customer service and always…
Excellent customer service and always there to answer any queries.
Ms · 10 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Ms Walker. We are delighted to hear that our customer support has been helpful and responsive. Please reach out if you have any further queries or need assistance.
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Daniel · 20 August 2026
Agent replied · 2 September 2026
Thank you for your kind words, Daniel. We are thrilled to hear that you found our support helpful and professional. We strive to deliver a seamless experience with local expertise and integrity. If you have any further feedback, please feel free to reach out to us
★★★★★ 5/5
GoogleExcellent service , very helpful staff with the personal touch . Delighted to get feedback as soon as the house is viewed .
Sheila · 3 April 2026
Agent replied · 3 June 2026
Thank you for your lovely review. We’re delighted our team could provide helpful, personal service and keep you updated throughout the process.
★★★★★ 5/5
TrustpilotWe bought our property through Miles &…
We bought our property through Miles & Barr and they kept us well informed throughout the process. I had fortnightly updates on the entire chain and weekly updates as we headed towards completion. The calls and emails were both informative and reassuring. They made a stressful process much smoother. Suzanne Bearden was our contact and she was great, cheerful and up to date with all the information she provided. Thank you.
Louise · 4 January 2024
★★★★★ 5/5
TrustpilotGreat Team
We were very happy with the whole team at the Miles & Barr branch in Herne Bay.
Colin · 13 May 2026
Agent replied · 15 May 2026
Thank you for sharing your wonderful experience. We are so pleased to hear that our team provided excellent service from valuation to sales progression. We appreciate your kind words about everyone involved.
★★★★★ 5/5
TrustpilotGiving informed and prompt advice plus…
Giving informed and prompt advice plus acting efficiently.
Geoffrey · 15 July 2026
Agent replied · 5 October 2026
Thank you for your kind words, Geoffrey. We are delighted to hear that you found our advice informed and our support efficient. We strive to deliver professional service with integrity and local expertise. If you need anything further, please feel free to reach out to us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
