Mann Lettings Kent reviews

★★★★★ 1/5

Trustpilot

Only rating one star as I can't give it…

Only rating one star as I can't give it a zero!! I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!

Clair · 7 January 2023

★★★★★ 5/5

Google

Very efficient, from start to finish took them only Three weeks; I had my new home without fuss and with transparency and good communication. Thank you Mann Countrywide.

Laurence · 12 May 2024

★★★★★ 5/5

Google

As this was my first time renting through an agent I was quite nervous, but the team in the Margate office made everything very simple and easy, the process was quick and someone was always on hand to answer any questions regarding my application and referencing, the property Is perfect and I highly reccomend Mann Margate and the great team they have there

Callum · 12 June 2020

★★★★★ 1/5

Trustpilot

What service - It was no service!

We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.

Lizzie · 7 December 2022

★★★★★ 1/5

Trustpilot

Untrustworthy

Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy

Eliza · 6 November 2024

★★★★★ 5/5

Google

Had a great experience with Tom!

Kingsley · 16 February 2026

★★★★★ 5/5

Google

My whole experience with Mann was first class.I can't speak highly enough of brad who was friendly professional and helpful at all times a pleasure to do business with.Also I found Joe to be very helpful and professional in helping me obtain my new home.A big thankyou to you both 10/10.

Keith · 12 June 2022

★★★★★ 5/5

Google

Mann were great. Especially Bradley and Joe. Both responded to queries almost instantly, really helpful and lovely people. Thanks so much for your help!

Meg · 12 June 2023

★★★★★ 5/5

Google

The whole team at Mann Lettings are incredible - super responsive and always willing to help. Joe Tite, in particular, always goes above and beyond. It's great to have a safe pair of hands managing our lovely flat in Margate!

Simon · 12 June 2023

★★★★★ 5/5

Google

Mann & Co have been unbelievably efficient at fully managing our property. They respond immediately to queries and follow up when they say they will. Joe Tite has gone way over and beyond each time we’ve asked anything of him and we couldn’t recommend him any more.PositiveResponsiveness, Quality, Professionalism, Value

Alison · 12 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical. I don't think they actually care about the customer.

Dastan · 5 September 2022

★★★★★ 4/5

Google

Very efficient, communication perfect ,up to date with any developments Our moving in to the apartment had no challenges

Dorcas · 23 August 2024

★★★★★ 1/5

Trustpilot

disappointed and costly mistake for me

Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent. Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done. Hugely disappointed and costly mistake for me

Marie · 11 August 2022

★★★★★ 1/5

Trustpilot

Where is my deposit?

Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails. Avoid!

Georgina · 3 April 2025

★★★★★ 5/5

Google

I've just moved into my new flat and the team at Mann Letting Margate have made the process straightforward and smooth. Team were really helpful with any queries I had and found everyone to be very friendly.

Amy · 17 July 2023

★★★★★ 1/5

Trustpilot

Poor service

Poor service, SEN one time I tried to use them for a viewing of a house and again been let down. First time by Jo Lindsay and second time by Rebecca at the Gosport branch. First time they took us to a house and then told us it’s under offer. Second time we booked to see a house then got called up to say they were away. So rebooked for a Friday. No confirmation through to find out she is on annual leave and to be told it’s now under offer. I understand how quickly houses go up and down but communication is appalling.

Matt · 20 June 2022

★★★★★ 5/5

Google

I've used Mann Lettings in Margate for years to let my flat and the service has been nothing short of outstanding. Besides finding and guiding the tenant process they've also helped with supplementary services to keep all the legal documents up to date. Can't recommend them highly enough.

Andy · 12 June 2022

★★★★★ 1/5

Trustpilot

Deceptive pictures and lies on listings

I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.

Liz · 8 June 2022

★★★★★ 5/5

Google

Incredibly helpful and friendly staff. I would highly recommend using their services to anybody looking for a new place to live. Thank you!

Minx · 12 May 2024

★★★★★ 1/5

Trustpilot

Atrocious service! Avoid at all cost

Me and my partner went all the way from London to Kent Gillingham to view a property on the weekend and I turned up to see no one was there. I tried calling the office multiple times went straight to voicemail. Traveled for over an hour to be let down. Call the lettings line to be told to “keep trying” I had to end up knocking on the properties door for someone else to open. During the viewing the estate agent wasn’t very helpful she was literally silent during the whole viewing and did not bother one bit to give any information about the property. The adds they post on Zoopla and Rightmove are very misleading from the pictures they post of the property to the description. Overall poor service. Every time you call no one answers the phone. I traveled from London to Kent and was shocked when no one can simply pick up the phone. No communication at all. I’m glad I did not use their service. There are many other estate agents out there that provide a much better service. They were more willing to sell me their mortgage service than the property. I told the person on the phone I already have a mortgage in principle and a mortgage broker in place but yet they still forcefully used their cheap sales tactics to try and sell me their mortgage schemes and booked me in for a phone call with their advisor even though I said no. Overall terrible service from the moment I first made contact. All the other reviews here seem to say the same thing. To anyone else thinking of buying or selling a property I would advise you to stay clear from this company, they will forcefully try and take your personal details to sell you their mortgage schemes and their service is just simply poor.

Riyad · 24 May 2022

★★★★★ 1/5

Trustpilot

AVOID!!! - ZERO STARS!!!

AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!! Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?! Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.

T · 20 May 2022

★★★★★ 5/5

Google

All the staff were friendly and helpful made moving not so stressful. Very professional. Thank you

Mervyn · 11 October 2025

★★★★★ 1/5

Google

They lied and masked all the issues with a property, i found myself bashing my head agains the wall as i was revealing new problems everyday, not to mention the ridiculous fees they charge...i was one of those guys that thought internet reviews are fake but from now on il think and research three times before i go through ...

Cooked · 13 June 2019

★★★★★ 1/5

Trustpilot

Harassment

Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business An email has been sent via your contact page

Christopher · 8 July 2024