Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI highly recommend "Heritage Estates" Criena Erangey was brilliant from start to finish. Criena updated us at every opportunity, and she has a wealth of knowledge and explained everything and answered all of our questions.
Thank you so much for making the process stress free, and for being so helpful and professional.
Lorraine Carter.
Lorraine · 10 June 2023
Agent replied · 11 June 2024
Dear Lorraine, thank you so much for your lovely, positive review and feedback on the services of Heritage Estates. It was a pleasure assisting you and your sisters through the selling process. Thank you for choosing Heritage Estates and for being listening customers, taking our advice on board. and helping therefore to make the process a smooth one. We wish you all the best in the future. Kind regards, Criena.
★★★★★ 5/5
GoogleWe have used Criena a few times to sell our properties in challenging times and she has always delivered. Her and Alex are very approachable, empathetic and will work hard to ensure that your sale and/or purchase goes as smoothly as possible. We would 100% recommend Heritage Estates. Thank you both!
Gilda · 3 September 2025
Agent replied · 28 December 2025
Dear Gilda,
Thank you so much for your positive review. We hope you are very happy in your new home and wish you all the health and happiness there. It is always appreciated when clients return to use our services having experienced our commitment to our clients previously.
All the best,
Criena
★★★★★ 5/5
GoogleWe used Heritage Estates to purchase a buy to let property recently and was really impressed with the service provided by Criena and her team. She went above and beyond throughout the whole process and we would definitely recommend to others and use her services again.
Mark · 12 November 2023
Agent replied · 11 June 2024
Dear Mark & Kerry,
It was a pleasure assisting you with your buy to let purchase. Thank you for your lovely comments. I hope this is the first of other purchases via Heritage Estates and I'm looking forward to working with you in the future. Kindest regards,
Criena
★★★★★ 5/5
GoogleCriena has been an excellent estate agent to work with - and we've worked with many! Her communication is clear and comprehensive. She is responsive and understands the needs of the buyer, anticipating what's needed and when.
Emma · 10 April 2024
Agent replied · 24 August 2024
Dear Emma,
It was a pleasure to work with you and the charity and we're glad to have been a part of that important housing service within the community. Great buyers, who listen and co-operate, working closely with the agent and completing very quickly are a great contact to have. Rest assured, Heritage Estates will be here to assist you in your next purchase should you require us. Keep up the good work!
Criena
★★★★★ 5/5
GoogleI wouldn't hesitate to recommend heritage estates when selling your house. I knew I could phone or email and Criena would do whatever she could to help and advise. She regularly kept us updated on progress.
Jill · 22 December 2025
Agent replied · 16 April 2026
Dear Jill,
Thank you so much for your positive feedback! It has been so lovely to meet you and we'll always be happy to help you and yours with any future property needs.
Kindest regards,
Criena
★★★★★ 5/5
GoogleIt was an absolute pleasure working with Heritage Estates when we were looking for the right home to rent for our family. Criena made the entire process clear, simple and stress-free. She was always responsive and made sure all arrangements and paperwork were on time. We would definitely recommend!
Hazlina · 10 June 2023
Agent replied · 11 June 2024
Dear Hazlina,
Thank you for the lovely review. We hope you and your family have settled in well to your new home. We are delighted that you were happy with our rental service and for your kind words. We hope you make it a long-term home and we are always here to help you again should you need us. Best wishes,
Criena
★★★★★ 5/5
GoogleVery professional service with constant updates on the progress of the sale, I would strongly recommend Criena for her help and advise with a friendly but professional attitude, many thanks Criena for all your help and excellent service, regards from Steve and Diana
Steven · 12 November 2023
Agent replied · 11 June 2024
Dear Steve & Diana,
Thank you for your heart-warming feedback. It was delightful to act on behalf of such lovely, listening sellers. I truly hope you find some comfort with finalising matters now the sale has gone through. The buyers love the house and I'm sure they will make it a wonderful home. Always happy to assist you in the future.
Criena
★★★★★ 5/5
GoogleCriena worked incredibly hard to sell my properties and ensure that everything ran as smoothly as possible. She was very considerate and helpful even though she was very busy. She definitely 'went the extra mile'!
Pam · 30 November 2025
Agent replied · 28 December 2025
Dear Pam,
Thank you for your comments which are very much appreciated. It was a pleasure to assist you with the sale of both the bungalow and the garage. Always happy to work with you again in the future. Merry Christmas from Heritage Estates!
Best wishes,
Criena
★★★★★ 5/5
GoogleI found Heritage estates to be efficient, consistent and highly professional in their approach in their dealings with myself .
I respected the owners knowledge and expertise in working with solicitors, sellers and mortgage brokers efficiently.Criena was always available to offer guidance and knowledge in a professional manner respecting individuality .PositiveResponsiveness, Quality, Professionalism
Balbinder · 25 August 2022
Agent replied · 11 June 2024
Dear Balbinder,
A big thank you to you and your family for being committed and trusted buyers. This was an excellent purchase and we are grateful you returned to Heritage Estates to let the property; we are delighted with the long-term let. Best wishes, Criena
★★★★★ 5/5
GoogleI am pleased to tell anyone that Heritage Estates went above & beyond to unravel some really knotty problems with the sale of a property of mine, to achieve a successful outcome. First class.
Ian · 28 November 2025
Agent replied · 28 December 2025
Dear Ian,
Thank you for your excellent feedback and also for your wonderful gifts. It was a pleasure to meet you and I wish you all the best with the scheduled renovations of your current property. Have a wonderful Christmas and New Year!
Best wishes,
Criena
★★★★★ 5/5
GoogleIt was a pleasure dealing with Criena from Heritage. As buyer, Criena was very responsive, communicating between us and the sellers. Helping overcome issues, Criena also recommended Manak Solictors who also provided outstanding communication. Together they got our sale through smoothly.
Joe · 10 June 2023
Agent replied · 11 June 2024
Dear Joe, thank you for the lovely review. I am pleased that you were also happy with our recommendation to Manaks. I am looking forward to seeing the house once you have updated it. Kind regards, Criena
★★★★★ 5/5
GoogleCriena and her team at Heritage was incredibly selling my house, Criena went above and beyond to help with anything
Thank you
Sarah · 25 July 2024
Agent replied · 24 August 2024
Dear Sarah,
Thank you for your kind words. It was a complete pleasure assisting you with your sale and also guiding you through your buying purchase. I hope you and the family will be very happy in your lovely, new home.
Criena,
P.S. Always here to help you in the future x
★★★★★ 5/5
GoogleIt's been a pleasure working with Heritage Estate over the last 3 years. They are very professional and quick to respond to any queries. Criena and the team goes above and beyond to help out but also provides in depth knowledge about the area they operate.PositiveQuality, Professionalism, Value
Prince · 25 August 2022
Agent replied · 11 June 2024
Dear Prince,
What a busy year for Heritage Estates so apologies for the delayed response. It is always a pleasure to work with you as a repeat client and thank you for your positive comments.
Criena
★★★★★ 5/5
GoogleOur experience of heritage estates has been more than we could of expected, we are very happy with the service we received, from start to finish we were supported and kept informed. Heritage estates is a company you can trust and rely on, they will give you 100% and really go the distance to ensure a smooth process.
I will always recommend them and cannot thank them enough for all that they have done for us.
Hannah · 12 December 2023
Agent replied · 11 June 2024
Dear Hannah & James,
It was a pleasure getting to know you and your family and understanding your future goals. I hope the move to your new home is the stepping-stone you need to help you on your way. I can honestly say that you have been a pleasure to work with and assist. I wish you both every happiness in your new home and for the future. Kindest regards,
Criena & our team at Heritage Estates
★★★★★ 5/5
GoogleAmazing from start to finish! From the moment I met with Criena I knew she was the right person to help me with selling my flat and within a day we had accepted an offer.
Throughout the process she kept me informed of the buyer's situation and consistently kept in touch with (and nudged!) the buyer's solicitor. Whilst also explaining the process to me as it was my first time selling a property.
Fantastic customer service and honestly would recommend Heritage Estate agents to everybody!
Amy · 14 August 2023
Agent replied · 11 June 2024
Dear Amy,
Thank you so much for your appreciation of our services, a lot of hard work, time and effort goes into the way we conduct ourselves as an independent estate agent and the acknowledgement of that effort is incredibly rewarding. I believe it's important to engage closely with our clients to provide a personal consultancy approach to buying, selling and letting. Yours,
Criena
★★★★★ 5/5
GoogleHuge thanks to Criena for guiding me through a long and complex procedure, with tact and care. The complexity was not of her making but her very personal approach was a massive help.
Maria · 10 June 2023
Agent replied · 11 June 2024
Dear Maria, it was a complete pleasure assisting such a lovely lady with your purchase of your retirement flat. I hope you can relax and enjoy it. I wish you all the best for the future. Kindest regards, Criena
★★★★★ 5/5
GoogleCriena was amazing from the first phone call enquiring on the property we purchased all the way to completion. Criena went above and beyond and nothing was ever too much trouble, a real breath of fresh air. Highly recommend Heritage Estates.PositiveResponsiveness, Quality, Professionalism
Emily · 10 June 2022
Agent replied · 11 June 2024
Hi Emily. Thanks for the lovely review. Your words and message are warmly received. We are a traditional, family run business and the service we provide to our clients is extremely important to us. It was a pleasure helping you both and would love to work with you again in the future. Best wishes, Criena
★★★★★ 5/5
GoogleDear Criena
I write to thank you for your enormous help and tenacity in completing a house sale on our behalf as executors of the will of a long standing friend.
Your estate agents were highly recommended to us by Stantons solicitors and it is very clear why. It is difficult and frustrating selling a house at any time but becomes more complicated when having to wait for a grant of probate in order to complete before a buyer loses patience. Your help in supporting both us and the buyer through this arduous process has been exemplary and certainly way beyond what one should expect from anyone providing this service.
I have no hesitation in recommending your service to others and was very happy to agree your very reasonable fee note for payment.
Have I really written that, it is a first and unlikely to be repeated!
Once again, my thanks to you and your team and I wish you continued success in the future.
Best regards
Declan T
Declan · 10 June 2023
Agent replied · 11 June 2024
Dear Declan
We really appreciate your lovely comments. The buyer will be all settled and probably updating the house by now to make it a lovely home for herself and family. We wish you and Nick as co-executors all the best and will always be very happy to assist you with your future property needs. Kindest regards, Criena, Heritage Estates
★★★★★ 5/5
GoogleI have had the privilege of working with Heritage Estates twice now and would not consider using any other estate agent. Criena’s wealth of knowledge, professionalism and work ethics are a god send. Buying and selling a property can be one …
Jayne · 16 April 2025
Agent replied · 23 October 2024
Dear Jayne,
It was a great pleasure assisting you with your original purchase a few years ago as well as the more recent sale. The house and garden are a credit to you and … More
★★★★★ 5/5
GoogleExcellent hands on approach from Heritage Estate’s Kent & South East Ltd.
Criena will go above and beyond to help and offer her advice in all aspects of selling a property, her wealth of knowledge and expertise in helping not only …
Sharon · 16 April 2025
Agent replied · 16 April 2026
Dear Sharon,
Thank you for your wonderful review. It was a pleasure working with you and Paul. You both listened to our advice which is always appreciated and co-operated … More
★★★★★ 5/5
GoogleCriena is wonderful. Finding a buyer is normally the easy part, but the support we needed with regards to other agents and solicitors was superb. Couldn't have done it without her.
Jim · 10 June 2023
Agent replied · 11 June 2024
Hi Jim, Thanks for a great review! As always, it was a pleasure working with you and Nicky. Enjoy your lovely new home. Criena
★★★★★ 5/5
GoogleThe service we have received has been incredible. The house we had to sell hid its problems but every issue was dealt with efficiently, effectively and with persistence and cheerfulness. We were kept fully informed at all stages. This is …
Lindsey · 16 April 2025
Agent replied · 18 June 2025
Dear Lindsey,
Thank you so much for your lovely review and kind words. It means a great deal to us to have positive feedback from our clients. We pride ourselves on our … More
★★★★★ 4/5
GoogleHeritage will help you achieve uour dream home
Criena the heritage CEO is a hard working person that will not rest until you achieve the dream of selling your home buying a new one,herself and her team are the best
Dr · 15 April 2025
Agent replied · 18 June 2025
Dear Adebo,
It has been a wonderful experience meeting your family and assisting you with your sale. I was sorry to hear that you had a difficult experience with a … More
★★★★★ 5/5
GoogleWhether you are buying or selling, you need Heritage Estates by your side. My first experience selling a property, Heritage Estates came by recommendation from a family member after two previous failed attempts with high street agents and …
E-Rose · 16 April 2025
Agent replied · 16 April 2026
Thank you for such a wonderful review! This was truly a pleasure to read and you have summed up what we strive for in our approach as a company: 'profession, but with a personal, tailored feel'. It was such a pleasure assisting you with the … More
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