Trusted Agent profile · Kent
★★★★★
916 reviews across 2 platforms
Church Road, Paddock Wood, Kent, TN12 6HF
Countryside Homes Home Counties South's office in Kent, at Church Road, is rated 3.3 out of 5 across 916 reviews on two platforms, including 31 Google reviews rated 3.8.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic Customer Service experience
I rang to enquire about the new housing development near me. Although the development isn't completed Rod was really helpful. The customer service is excellent.
Hi MRS DEBRA SCAIFE, We're so happy to hear about your positive experience with our customer service! We appreciate you taking the time to share your kind words. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCountryside Homes Review - First Time Buyers
We’ve had a great experience with Countryside Homes, and Jenny from the sales office has been fantastic throughout the whole process. She was always friendly, helpful, and took the time to explain everything clearly, making the experience much less stressful. Her communication and support really stood out, and nothing ever felt like too much trouble. We’re very grateful for all of Jenny’s help and would highly recommend both her and Countryside Homes.
Hi Alys, We are so pleased to hear about your positive experience and appreciate you sharing your kind words. It means a lot to us that our team provided such excellent support throughout your process. Thank you for your wonderful feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSam was brilliant from start to finish…
Sam was brilliant from start to finish at the Humberston branch.
Hi Jordan, We're so glad to hear about your positive experience at our Humberston branch. We appreciate you sharing your feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotKaty and her team have been fantastic…
Katy and her team have been fantastic and supportive guiding us through the process.
Hi Guest, We're so happy to hear our team provided such fantastic and supportive guidance throughout your process. Thank you for sharing! Kind Regards, Sarah Countryside Homes
1/5
TrustpilotCountryside’s Neglect and Poor Service at The Colleys
Countryside’s care seems to extend only to the show homes and the areas immediately surrounding them, while the rest of The Colleys development in Grantham is left in a disgraceful state. Although they are supposed to maintain the green spaces that haven’t yet been handed over to the management company, something they proudly claim in their ‘lovely and welcoming’ newsletter on their website, they have done absolutely nothing.I’ve repeatedly contacted Countryside throughout the summer about this issue, but all I’ve received are empty promises like, “We are looking into this.” Months have passed, and their continued inaction speaks volumes. I am thoroughly disappointed and frustrated with their complete lack of responsibility and service.
Thank you for leaving your positive feedback with us. Its great to hear we were able to assist. We will ensure this is passed on to the team internally.
5/5
TrustpilotThank you Allison Melia
I visited Humberston Meadows and was greeted by Allison who was professional and very helpful when listening to my personal circumstances and requirements. From the minute i sat down she was very knowledgeable and although I have decided to take more time to consider my options I would 100% trust Allison to help me with proceeding in the future.
Hi Darren, We are so pleased to hear about your positive experience with our team. It is wonderful to know that our colleague provided such helpful and knowledgeable support. We appreciate you taking the time to share your feedback and look forward to assisting you further when you are ready. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotFrom the moment of my first visit
From the moment of my first visit, I was greeted by Sammy-Jo, and we looked at properties, she was so welcoming, helpful and informative, and I have decided to purchase a property, she has kept in contact with updated information and is an asset to your company. Kind Regards Dave West
Hi Dave, Thank you for your wonderful review, Dave. We’re delighted to hear that Sammy-Jo made such a positive impression from your very first visit. Providing a welcoming, informative and supportive experience is so important to us, and it’s fantastic to know that her ongoing communication has helped make your home-buying journey a positive one. We’ll be sure to pass on your kind feedback to Sammy-Jo. Congratulations on your purchase, and we look forward to welcoming you to your new Countryside home. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotDanielle Blackett ( Redcar office) was…
Danielle Blackett ( Redcar office) was absolutely amazing throughout the whole process of buying our new home. From start to finish, she was professional, friendly, approachable, and always happy to answer any questions we had. She kept us updated every step of the way and made what can be a very stressful process feel so much easier and smoother.
Hi courtney, We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their professionalism, friendliness, and dedication made your home-buying journey smoother and less stressful. We truly appreciate your kind words and are grateful for your recognition of their hard work. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat service at a lovely new development
We've been working with John Jackson at the Kensington Fields site to reserve and customise our new home. He's been absolutely lovely to work with, clearly explaining everything in a transparent way and always available when we need him. While we haven't moved into our new home yet, the reservation process has gone very smoothly and we couldn't be happier!
Hi K, We are so pleased to hear about your positive experience with our team at Kensington Fields! It's wonderful to know that the reservation process for your new home has been smooth and transparent. We appreciate you sharing your kind words. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotIt’s a very nice development
It’s a very nice development, and the sales team is attentive and responsive, always ready to answer questions and support you throughout the buying process. I’d especially like to thank Kennedy Myers for her customer-focused and solution-oriented approach.
Hi Burcin, We're happy to hear that you had a positive experience with our attentive sales team. We appreciate your recognition of their dedication to providing support during the buying process. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotBrilliant - What a team!
We have just bought a house with Countryside Homes and the experience has been and continues to be fantastic. John and Jenny in the sales office are knowledgeable, helpful, approachable and responsive. They are on hand to help with any questions or issues and we have felt well supported throughout the whole process. Thank you both so much.
Hi Kate, We are so pleased to hear about your fantastic experience with us and that you love your new home! It's wonderful to know that our sales team provided knowledgeable and helpful support throughout your home-buying journey. We are also delighted that our on-site liaison ensured a smooth move-in with minimal snags. Your kind words mean a great deal to our entire team. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSuch a lovely team in countryside
Such a lovely team in countryside, Mandy, Sara and Laura have been absolutely amazing, making the process so easy and smooth! Couldn’t thank you enough! Always welcome to help and show us round the show homes, always on hand to help with any questions we have! Amazing service! Thank you girls!!
Hi Jack, We are so happy to hear about your wonderful experience with our team! It's fantastic that we could make the process smooth and easy for you. We truly appreciate your kind words and positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotLinda was provided excellent services…
Linda was provided excellent services for us. She was a really professional sales agent. We felt very good today! Fab!
Hi chung yin fong, We're happy to hear that the services provided were excellent and professional. We appreciate your positive feedback and are glad you felt good! Fab! Kind Regards, Sarah Countryside Homes
5/5
Trustpilot2nd home
Sam was really friendly and informative.
Hi Alice, We're so glad to hear our team member was friendly and informative, taking the time to explain everything clearly. We appreciate your kind words! Kind Regards, Sarah Countryside Homes
1/5
TrustpilotHall Park 👎🏻
Given the poor site planning, the houses opposite us were built three years after we moved in. During the whole construction process, vehicles were parked everywhere, causing a lot of inconvenience to residents. In addition, we often found litter in our front garden. We escalated these issues to customer service many times, but they did not consider them to be a problem.
Hi CS, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused during the construction period and afterwards. We understand how disruptive nearby building works can be, particularly when it comes to parking challenges and site management. While construction activity can inevitably cause some temporary inconvenience, we acknowledge that issues such as inconsiderate parking and litter falling short of the standards we aim to uphold, and we apologise if this impacted your day-to-day living. We are also disappointed to learn that you felt your concerns were not taken seriously when raised with our customer service team. This is not the level of service we strive to provide. We take all reported issues seriously and aim to communicate clearly and consistently throughout any resolution process. We would also note that we have been in regular contact with you, often on a daily basis, to address your concerns and provide updates as matters have progressed. Your comments regarding changes to agreed actions following inspection are particularly concerning, and we will be reviewing this internally to ensure our processes are fair, transparent, and consistent. We appreciate that dealing with these matters has taken up your time, and we regret any stress or inconvenience caused as a result. Feedback like yours is important in helping us improve both our site management practices and our customer care approach. If you are open to it, we would welcome the opportunity to review your case in more detail and continue working towards a resolution. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat experience
Great experience. Very personal, detailed and patient. Many thanks to Sam for the professional support throughout
Hi Eslam, We're happy to hear that you had such a great experience. We appreciate your recognition of our team's detailed and patient support. Thank you! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe Sales person Karen was absolutely…
The Sales person Karen was absolutely brilliant and helped me decide on going with the home I truly wanted.
Hi customer, We're happy to hear that our team member was so helpful during your decision-making process, and we appreciate your positive feedback so much! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat service
Katie made this experiance of reserving a plot 5*. Her service and knowledge elevated the experiance.
Hi Happy customer, We're happy to hear that the plot reservation experience was a 5-star one. We appreciate your highlighting the service and knowledge provided. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAngel was very helpful
Angel was very helpful, knowledgeable and answered all my questions.
Hi John, We're happy to hear that our team member was so helpful and informative! We appreciate you taking the time to share your positive experience with us. Kind Regards, Sarah Countryside Homes
4/5
TrustpilotHannah was great
Hannah was great, she was very knowledgeable, polite and welcoming
Hi Laura, We're happy to hear that you found our team member to be knowledgeable, polite, and welcoming. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHelpful and well-informed Sales team.
Craig was helpful (and knowledgeable) throughout, as he took us from first viewing through the Reservation process. Thank you Craig!
Hi customer, We're happy to hear that the viewing and reservation process was helpful and informative. We appreciate you taking the time to share your positive experience! Kind Regards, Sarah Countryside Homes
1/5
TrustpilotDeveloper who disregard the safety of their residents
I would like to express my dissatisfaction to developer Countryside Homes UK, which is the part of Vistry Group, as the company has delayed the promised construction for over six months, we can’t use our garden over half an year, and cause us feel dangerous and anxious. If arrangements cannot be made for me shortly, I will publish the property address and hope that investors will reconsider this company.
Hi Wai, Thank you for taking the time to share your concerns with us. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
1/5
GoogleTerrible, rushed us to buy and put a bow on the door stating it was conpleted after reporting the snaggings two weeks prior at least. Snaggings took months to do and still dragged their feet until the take over from the other company. Then, apparently they had no record if any snaggings reported, another delay on our warranty. They are very quick to wash their hands of doing any work including maintenance that their contractors did less than half a job. While in warranty the contractor did reported that it was a big job and didnt want to come back! Get your own electrician, plumber to check the works prior to save the hasstle as we are still having electric issues that were to be fixed in the warranty rather than using the wrong contractor that has no experience in the relevant field and dragging out the warranty time period. Safety is an issue to the development requiring a convex mirror for blind spots, but instead a bike sign is put in the very position requested. If you buy, dont expect much from them from start to finish. I think that sums it up in a nutshell!
5/5
TrustpilotExcellent Customeř Service
Your sales consultant Ruth is Amaaazing. Always happy to help
Hi Grace, We are happy to hear that you had such a positive experience. Thank you for your wonderful feedback; we appreciate it! Kind Regards, Sarah Countryside Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Countryside Homes Home Counties South's Kent office has 916 reviews across two platforms: 31 on Google, 885 on Trustpilot.
Countryside Homes Home Counties South Kent is rated 3.3 out of 5 across all 916 reviews, and 3.8 out of 5 on Google from 31 reviews.
Countryside Homes Home Counties South Kent, Church Road, Paddock Wood, Kent, TN12 6HF.
