Trusted Agent profile
★★★★★
154 reviews across 1 platform
5 Vale Road, Tunbridge Wells, Kent TN1 1BS
Connells's Kent office at 5 Vale Road is rated 4.6 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleI wanted to take the time to leave a review for Connells, and this branch particularly, for the amazing service I've received. Hannah has been most helpful in helping me and my partner find our new home. She's so friendly and supportive. Everything has been smooth and easy and made the whole move completely stress free. A very pleasant experience. Thank you!
5/5
GoogleI used Jennifer Tolhurst at Connells to get a buy to let and residential mortgage during the stamp duty holiday and the rates she got me were better than the banks offered!! Despite being extremely busy she worked efficiently and got me across the finish line. Thanks Jenny for being a superstarPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI wanted to leave a review for Connells at TW, because during a frustrating, uncertain rental search, Hannah has been nothing but kind and considerate, which has been a real boost to us. Her thoughtful approach and follow up hits the perfect note in looking after business and her clients. I can't recommend Hannah enough - thank you so much.
5/5
GoogleI've had an amazing experience with Oliver and Ashton, both were always on-top of everything and never at one point, felt I was in the dark. The weekly updates is the icing on the cake. Strongly recommend using these guys if you want your property sold.
5/5
GoogleAbove and beyond service. Highly recommend. Not enough space in this messageb to say how great they werw /are, went way beyond the extra mile. Special mention of Ollie the manager.
1/5
GoogleAbsolutely horrendous customer service. I enquired about one particular property for two weeks, trying to book a viewing. I was promised call backs which I never received, I finally managed to book an appointment but they didn't show up (the lettings manager had gone home sick but didn't think to advise their appointments). They had also double booked this appointment so another customer was waiting to view it at the same time as me. Then called back on the Monday to give them one more chance, was told the property was under offer but they would try and get me a viewing regardless, never heard back from them again. I could have been in that property by now, they wasted my time, mileage driving to the property and I have honestly never experienced worse customer service than this. 1 star is being extremely generous.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleA fantastic agency/brokerage firm. Honest feedback, great communication and pretty good conveyancing follow ups at the critical stages. Perhaps could be better at adapting to the clients preferred communication methods (albeit, it's acknowledged this complicates life for the broker if multiple comm requirements).
1/5
GoogleHorrendous experience with these agents. They wanted to sell my house for what I considered to be a ridiculous price. I insisted on increasing the price and the first viewer wanted it. I was told that the buyer was a cash buyer, but discovered he didn't have the cash until his divorce went through. Their mortgage advisor was useless and made serious errors which caused me immense distress. Through their incompetence I was left sitting outside my new house unable to move in until after the weekend, with a removal van behind me. I made a number of complaints which Connells arrogantly denied. They have got to be the worst estate agents I've ever dealt with. I would seriously advise anyone selling to do it themselves online!
Hello Marion, thank you for taking the time to review your experience with the team at the Connells Tunbridge Wells branch, we're really sorry to hear that you haven't been happy with the service that you have received. If you would like to send further details to socialmedia@connells.co.uk, we would be happy to look into this for you. Thank you.
5/5
GoogleI would definitely recommend Connells .Matt and his team are all very helpful and professional nothing seemed to be a problem always kept me updated with the sale of my property. Thank you again Matt great service
5/5
GoogleGreat professional and friendly service from Matt Pickett can not recommend him enough and the company Connells. The time and care he took to help and support us is to be commended. Matt Pickett is a credit to his company. I highly recommend this companyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTom won our hearts with the efficiency and speed he demonstrated in securing a mortgage for us. He was highly accessible, and communication was seamless. We wholeheartedly recommend him without any reservations.
5/5
GoogleTom helped us secure a remortgage - he offered sound advice, found the right product and was excellent with his communication. I would happily work with Tom again in the future and would highly recommend him to those looking to secure their first or next mortgage!
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI rented out my Property and rented a Property through Connells. Hannah and Laura were incredibly helpful and always available if I had any questions. Both processes were stress free and went very smoothly. I would definitely be using them again..PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAfter speaking to several agents Hannah & Lara was the most helpful friendly and professional agents i come across . They answered all my queries quickly and efficiently leaving me with the upmost confidence i chose the right agents to choose our home with . Very Highly recommendedPositiveResponsiveness, Professionalism
5/5
GoogleAs a purchaser, I would highly recommend Connells. Matt Pickett has been extremely helpful throughout the process, answering requests and concerns very quickly, always patient, tactful and inspiring confidence, the perfect intermediary.
5/5
GoogleI was looking to rent somewhere quickly, and Ella took the time to understand what I was looking for, and recommended properties that would suit. She also worked hard to get all the paperwork over the line in a timely fashion, which was much appreciated.
5/5
GoogleMatt and his team were very professional and helpful when it came to the sale and purchase of our property. Would definitely use Connells again for our future estate agent services.
5/5
GoogleElla helped usfrom connells a lot, we thank him very much, he is someone who does his job very well.
Many thanks for your marvellous 5* review Efe. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper happy with Lara, Hannah and the team at Connells, T Wells. I have used the them for over 4 years and have always been really pleased with the service level, knowledge and professionalism of everyone involved.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleMatt has been of incredible help, supporting with the purchase of my first property. It was a long and tortuous journey, full of obstacles but we managed to get it done. Matt was helpful and supportive every step of the way. Would highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleMatt and his team gave us a great service - managed to turn round a tricky sale for us in 29 days! Would recommend, Sue and Paul Lacey
5/5
GoogleNick and Ella from Connells were fantastic! They made the whole process of finding tenants smooth and stress-free. Professional, efficient, and always kept me updated, highly recommend!
5/5
GoogleNick and Daytona are great and were super helpful, Was a great change of pace to some of the other estate agents in town
Thank you for your thoughtful 5* review James! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleTom has recently helped us with a remortgage, he helped us fix in the lowest interest rate available before the rises. We are so happy with this and its saved us hundreds of pounds a month!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Kent office has 154 reviews across 1 platform: 154 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Connells is rated 4.6 out of 5 across all 154 reviews, and 4.6 out of 5 on Google from 154 reviews, checked 9 October 2026.
Connells, 5 Vale Road, Tunbridge Wells, Kent TN1 1BS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.