Trusted Agent profile · Kent
★★★★★
834 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's office in Kent, at 3 Dumbrell Drive, is rated 4.2 out of 5 across 834 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service we are so happy with…
Brilliant service we are so happy with everything from Charles Church
Hello Donka,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass your review on to the team, they'll be delighted.Best wishes,Emmy
1/5
TrustpilotIf I could give Zero stars I would
If I could give Zero stars I would. My 81 year old mother bought a show house from them. The front door was broke and would not lock when she moved in and there was a water stain on the ceiling in the hall as well as many other minor defects. The site manager locked my mum in her house and said he would be back to order a new door, we never saw him again and my mother had to pay out £2000 for a new door as Charles Church would not respond to her complaints. The water stain on the ceiling they said was caused by the door being opened all the time as it was the show home and they did not come back to investigate it. Now every time it rains and its windy, my mother has water pouring in through her ceiling and window frames. her insurance company inspected it and said it was poor workmanship with regards to the pointing yet Charles Church are not interested and I am now going through trading standards. My 81 year old mother is living in a damp and mouldy house and Charles Church who have made hundreds of Millions in profits in the last year don't give a damn about you once they have your money.Do not buy a house from these cowboys you will just end up buying a lifetime of stress and worry.
3/5
TrustpilotMiss Leading …
Finding out that the original specification in the printed Catalogue had changed. Therefore a lot of the items included had been removed.
Hi Shirley,Thank you for taking time to leave your review. We shall pass on this feedback to the relevant team for their consideration, thank you for sharing your thoughts on this.Best wishes,Mia
1/5
TrustpilotWorst builder Charles Church - Persimmons
Charles Church has unethical practices all the way from get go. Unfortunately there is no zero star rating option ! They harass and pressurise their customers unnecessarily. They drove me and my wife crazy during our buying process. In the end you will be so fed up that you will just feel walking away from the deal. They will never own up to their mistakes and will try best to put on you even if it's their fault. Then they also recommend some solicitor to go with ... NEVER DO IT. It is a scam they just it for getting commission. Not because of anything else. I got coaxed into the solicitor they recommended and almost lost the deal because people were incompetent. They never owned up that it's them who recommended them in the first place. They brought my family to tears . By God it tell you . I curse them day and night they have no ethics. They are just wolves underneath their smiling faces. There are so many other great builders out there go with them who appreciate your money .Save your family peace of mind and agony. NEVER BUY CHARLES CHURCH OR PERSIMMONS.
5/5
TrustpilotKept us informed at every stage
Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.
Dear Mr Nichols,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Kind wishes,Lucy
5/5
TrustpilotFirst time buyer
Great customer service on my first time house purchase @ mascalls grange.
Hi Matt,Congrautlations on buying your first home, it is such an exciting time and we really appreciate you taking the time to leave us this wonderful review. Kind wishes,Lucy
1/5
TrustpilotPoor poor poor no customer service full…
Poor poor poor no customer service full of bull. How long does it take to get your £100 deposit back. Houses on site that have been reserved for months and we were informed you MUST complete in 35 days. The price also increased by £10,000 haha always be prepared to walk away from a house hahaha no thanks Charles Church. Mmmmm this will be the 5th time I have requested my £100 back and still no refund :(
5/5
TrustpilotKeep calm and carry on!
Great experience, Amy and The Team on site were very friendly and professional. Buying a NEW home is a daunting experience, but they made it fun, and took time to explain everything clearly.
Hi Gary,Thank you for your review and sharing your experience. We are delighted to hear that you have been so well looked after by Amy and the team and we shall share this with them, they will be thrilled.Good luck with the rest of your journey and do come back to us once you have moved in.Kind wishes,Lucy
3/5
TrustpilotCommunication is not charles church…
Communication is not charles church strong point very poor. Email sent no response not even to say they had received it. Apart from Darren at the Uckfield site I would not know what is going on.
Dear Sonia,We are really pleased your have been so well looked after by the Darren, he will be delighted to hear when we share this with him.Please do come back once you have moved in.Warmest wishes,Lucy
5/5
TrustpilotGreat!
Haven’t quite completed yet but so far it’s been a smooth transition, helpful, informative and communication has been excellent.
Hi Jodie, Thank you for taking the time to leave us a review, we are pleased to hear of your buying experience at Oakhurst Village. We will pass on your feedback to the team. We wish you many happy years in your new home once you have moved in. Best wishes, Ada
5/5
TrustpilotCharles Church are a very good company…
Charles Church are a very good company they make lovely homes they gave me a good discount and hopefully everything will go okay on the sale of the property.
Hi Carlos,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Kind wishes,Eva
5/5
TrustpilotKept me up to date every step of the…
Kept me up to date every step of the way through the build,moved in a month earlier than expected,great quality build,nothing is to much trouble on the snagging to put right.Thanks you.
Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Zoe
5/5
TrustpilotHave really enjoyed our house purchase…
Have really enjoyed our house purchase experience with Charles Church your site representatives Lorraine & Abi at Coopers Grange have both been excellent & have kept us up to date all along our purchase journey
Hi Eileen,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Lorraine, Abi and the team. I will pass your feedback on, they will be thrilled. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotDealing with Terry in the sales office…
Dealing with Terry in the sales office in Cramlington has just been excellent!
Hi Charlotte,Thank you! Terry will be delighted when we share your kind words.Holly
5/5
TrustpilotThe sales staff at BOTH Persimon and…
The sales staff at BOTH Persimon and Charles Church were fantastic. Very supportive and continue to be.
Hello Raymond,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team who will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotI would just like to thank the site…
I would just like to thank the site team led by Steve and ably assisted by Jason in dealing with my snags/defects since I have moved in.
Hi,Thank you for taking the time to leave us a review, we are pleased to hear you have been well looked after by the team. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotWe are very pleased with the service…
We are very pleased with the service Charles Church have given us since we moved in, everyone involved have been very helpful and professional.
Hi,Thanks for taking the time to leave your review. We are really pleased to hear about your positive experience and wish you many happy years in your new home.Kind wishes,Eva
1/5
TrustpilotSTAY AWAY - DO NOT BUY
DO NOT buy from these guys. They completely misell all the information. They lie to all the new homeowners to get a sale. I would never purchase a house of them again...When purchasing my house i was told that the estate would be private and and have a private park with a locked gate and for access just to the homeowners in the estate....What a load of boll**ks...the estate is connected to another run down estate with the park open to everyone....so there is a lot of people that you wouldn't like to mix with.....if you get my drift....All the good points about buying a house from these guys was a complete lie.I hope they get caught for miselling and fined heavily...Your welcome!!!!
1/5
TrustpilotFunny how going back a while there was…
Funny how going back a while there was next to no 5 star reviews.....then for some reason they started appearing. In my opinion either they have shaped up or people may be receiving incentives to post 5 star reviews or even employees posting them....I know which one I would opt for, I believe they are trying to offset the true reviews to at least even the score out.The way I would describe the way this company operate is corporate thieves IMHO. The way the customer DON'T care department operates is beyond belief. Once your money has changed hands you then appear to be old news....onto their next bag of gold. Stand and deliver. The whole industry needs a sort out along with NHBC. PROPER checks need to be carried out. These people need to be accountable....prosecutions and prison time needs to be on the cards. This is the only way I can see to clean this closed loop set up . Keep your money in your pocket and look elsewhere. They advertise "Charles Church the name on the finest homes" well certainly not in my case and lots of other homeowners I know. I wish I could post photo's for any potential new fools....sorry customers.
5/5
Trustpilotgreat home
great home, no issues, always pleasant if i ever need to speak to them.
Hi Craig, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but we have been unable to locate you on our systems. We would love to share this review with the team, please do respond with your plot number and development to enable this. Best wishes, Ada
5/5
TrustpilotEasy to do busy with and fixed any…
Easy to do busy with and fixed any issues I have had but all have been minor would deal with again
Hello Jack,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
5/5
TrustpilotGood feedback during purchase .very…
Good feedback during purchase .very good aftercare once moved into property.
Good evening, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers.Kind wishes,Lara
1/5
TrustpilotVery poor quality build, expect problems to arise over time
I have an apartment purchased from this developer and my Mother has a house also from them. The problem is that the issues arise over time, outside of the guarantee period, and obviously even with evidence that the issues are caused by poor workmanship there is no remedy. The issues have been numerous, the latest being a collapsed kitchen sink in the London apartment due to incorrect installation. In contrast the victorian house that I purchased 25 years ago has had no major problems at all, so in future I shall certainly look for period buildings.
5/5
TrustpilotMoving in was so easy sales staff were…
Moving in was so easy sales staff were great even site manager was there to assist with any issues if we had any did not have any problems all went to plan
Welcome to your new home and welcome to the Persimmon family! We hope you have many happy and healthy years there.Best wishes, Zoe.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Kent office has 834 reviews across two platforms: 13 on Google, 821 on Trustpilot (across the whole business).
Charles Church Kent is rated 4.2 out of 5 across all 834 reviews, and 4.2 out of 5 on Google from 13 reviews.
Charles Church Kent, 3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB.
