Trusted Agent profile · Kent
★★★★★
840 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's office in Kent, at 3 Dumbrell Drive, is rated 4.2 out of 5 across 840 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
4/5
TrustpilotThe property seems to be a good…
The property seems to be a good standard but the garden area will have to be improved
Good evening Mr Fox, thank you for taking time to leave us a review. The team at Woodlark Place pride themselves on the excellent service that they provide. I shall pass your comments over to them.Kind regards,Rose
4/5
TrustpilotRegency Park & Ben Francis
Me and fiancée have generally had a really good experience with Charles Church and the on site team. Ben Francis the Sales advisor and the site management have been really helpful too. They’ve been really proactive and have made the effort for face to face contact. The house is great and we’re really happy with it, Ben did as much as he could to give us the house we wanted! The contact from the Persimmon customer service team has also been really helpful. The only thing that stops the 5 stars is the issue around some of the snags, which we feel some of which could/should have been picked up prior to completion. But that said the site managers Dave and Steve have both been really positive and proactive about addressing issues. Aside from that, we had both bathrooms tiled, and were told we couldn’t have towel radiators as standard radiators had already been fitted, but the radiators have obviously been removed to do the tiling.
5/5
TrustpilotCharles church regency park
This was our first new build at regency park. Ben from customer services was amazing during the initial stages. We had looked around multiple developers and found his approach with us was the difference between buying a CC instead of a Taylor wimpy. The process had issues due to covid and supply chain materials but in the end all of our issues were cleared up. Snags have been rectified quickly. From start to finish we have felt like they couldn’t do enough for us. We are really happy with our new house.
4/5
TrustpilotHi 5 out 0f 5 for the the sales lady…
Hi 5 out 0f 5 for the the sales lady Maddie - only issue is getting a response to our query around the garage of plot 1 Redland Grange. In that we would like you to leave the celling and plasterboard walls intact when the show-home is handed over to us at the completion date. We have have been advised to get this resolved at solicitor level - when this is simply a case that leaving the celling and plasterboard walls in situ saves you money and labour hours - and we have offered to pay you for the work done to put this in place in the first place. We do not expect to get anything for nothing - but we are sure we could come to an agreement that benefit both of us
1/5
TrustpilotThe service has been terrible
The service has been terrible. I can honestly say it's the worst I have ever experienced in my life!It would help if you dealt with your lack of customer service and ability to get back to people - this is basic. You are not selling a cheap pair of jeans. It's one of the most significant expenditures a family will make.The CEO certainly has their work cut out in this business! I am being kind by giving one Star- there wasn’t a O
2/5
TrustpilotMixed review
Site team cannot be more helpful and build quality was good, with some small issues. Sales team was awful at the start, telling us incorrect information and getting our information mixed up with other properties. However, towards the end the sales team has been fantastic and really helpful.
Thank you for taking the time to share your thoughts on the sales process. I will certainly share this with the sales manager as this is not the service we expect our valued customers to receive. Kind regards, Sophie from Charles Church Homes
5/5
TrustpilotDarren Graham contract manager Harlands park Uckfield
I have been in contact with Darren from Harlands park Uckfield who has been a great help throughout my experience. He’s sending me updated pictures every week without asking. The process is looking great and I’m excited to see it finished now.
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as he'll be delighted.Best wishes, Zoe
5/5
TrustpilotEverybody throughout our buying process…
Everybody throughout our buying process was amazingStuart the site manager is so nice pleasant and helpful All staff in the site office do a great job The property is all we expected thankyou everyone
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
5/5
TrustpilotGreat customer service pre and post house purchase.
Great customer service from Natalie and Connie. Helped us through the very stressful process of moving house. Edgar and Bradley - the Site Managers are absolutely wonderful. We feel very supported and nothing is too much for them.
Hi Dawn, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy years in your new home.Best wishes,Mia
5/5
Trustpilot5 star experience as we approach completion
Very impressed so far with the buying experience. Communication is swift and effective. We had the home demo today which was extremely thorough.
Good morning, thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team, we shall certainly pass this on.Kind regards,Rose
4/5
TrustpilotIt has been a pleasent experience
It has been a pleasent experience. I cannot give 5 stars as there were delays in completion due to shortage of materials. Everything else was fine. I appreciate getting updates and photos every week. It means a lot to us.
Hello Alexandra,Thank you for sharing the start of your experience with Charles Church, it really means a lot. Please keep in touch and let us know once you are in your new home.Best wishes,Emmy
1/5
TrustpilotYou can’t find anyone to help for the refund
I have made a deposit for a plot of Oakwood Meadows in July 2021. We then requested not to further proceed the purchase end of the month and asked to have the £500 refund. I have sent many msg to the sales advisor, and emails to the office to follow up on this, however until now (4 months already), no one contact me about the progress, no contact point, no response! Checked their website, the plot has been sold already.
4/5
TrustpilotJust waiting to move into my new house
Just waiting to move into my new house, so far buying the property has been very easy and straight forward. The staff at the office were pleasant and easy going and I receive regular photos of the build in progress.
Hi,Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by the team. Please do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotNew home purchase
We are currently purchasing a new home from Charles Church Foundry development in Uckfield. So far the experience has been a pleasure, good communication and regular pictures of the build progress. We have easy access to the sales team and contracts manager.
Hello Mark,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Foundry Meadows team, who will be thrilled. Best wishes,Emmy
4/5
TrustpilotGreat so far we are looking forward to…
Great so far we are looking forward to moving into our new home.
Hello Caroline,Thank you taking the time to leave us your 4-star review, we're always delighted to hear from happy customers. We would love to hear from you again once you have settled into your new home.Best wishes,Emmy
5/5
TrustpilotReally helpful site team
Really helpful site team. Appreciated all the updates throughout the process of the build and going well out their way - changing garden plans and landscaping - to build the best possible home.Cheers to Darren, Steve and the rest.
Dear Alex,We are really pleased you have been so well looked after by the team, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Kind wishes,Lucy
1/5
Trustpilot250+ Snags, worst bricklaying I’ve ever seen!
We have been in our 5 bedroom Charles Church home for 9 months now. Having snagged the property upon moving in we highlighted 250+ defects, some minor, some more serious and structural. Whilst the site manager was proactive in rectifying many of these, it soon transpired that his only reason for doing so was to gain a positive review on the NHBC National New Homes Survey. In fact, this was all that mattered; to the extent that we were given a new kitchen, along with other significant remediation works, all in exchange for a positive review. Since this survey Charles Church have gone cold on us. Nobody can answer any questions regarding the site, the street sign to the estate still hasn’t gone up, there is outstanding landscaping works to the front of the property and we have around 100 snags remaining. Before committing to a Charles Church home make sure you look at the carpentry and brickwork. The standard of both across our estate is shocking. When the sunlight catches the gable end of any house you can see how out of tolerance the brickwork is, the bricklayers leave mortar everywhere on the brickwork, and mortar joints vary from 3mm to 30mm (should be 10mm). Charles Church now manufacture their own bricks, and the ones to our house look very cheap. The carpentry of our staircase is very poor, with the same applicable to other areas around the property. The finish is just very substandard throughout, whether it’s the paintwork, plastering and alignment of internal walls (we have several out of tolerance), quality of the windows (many are scratched, poor beading) the list goes on!My advice would be to seriously think long and hard before buying a Charles Church home. Do your research and look at the quality of the other homes in the area. They really are the epitome of the new build nightmare stories you here. Built far too quickly without due care and diligence with poor site management and customer care.
3/5
TrustpilotDisappointed
Follow up not done. Appointments with site agent no show. Contractors parking outside our house, sometimes blocking the drive.
Hello Mrs Sandford,We take all feedback seriously, and I am sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Best wishes,Emmy
5/5
TrustpilotBuying a house in Harlands Park
Buying a house in Harlands Park, uckfield and have received weekly photos updating me at key stages. So far I am enjoying watching my house being built and the professional service I am receiving.
Hi Claire, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home once you are in.Best wishes, Ada
5/5
TrustpilotSo for on the purchase completed
So for on the purchase completed , handover, communication, support is really awesome and excellent
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall ensure the team at Woodlark Place get to see your kind words.Best wishes,Lara
4/5
TrustpilotOverall a good quality new house
Overall a good quality new house. Staff have been excellent, cannot fault them.
Hi Steve,We are delighted with your review, thank you for sharing that with us. It really means a lot to all of us!Holly
5/5
TrustpilotThey were very helpful with questions…
They were very helpful with questions and the property is amazing
Good afternoon Shane, thank you for taking the time to leave us a review on Trustpilot, it's wonderful to receive such positive feedback. We really value your trust and confidence in our team and wish you many happy years in your new home.Best wishes,Rose
5/5
TrustpilotGreat product and amazing service
Great product and amazing service, it is our first time buying a new build home and have been very impressed by the quality and finishings of the build, especially when compared to other new build companies. Highly recommend!
Hello Nicole,Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with your new home. We will pass on your feedback to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
1/5
TrustpilotSTILL WAITING FOR CONTACT FROM SOME ONE…
STILL WAITING FOR CONTACT FROM SOME ONE OUTSIDE MY REGIONAL OFFICE.....VERY QUICK TO TAKE OUR MONEY NOT VERY QUICK TO PERFORM!!!!
Dear Steven,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will forward this on to the relevant regional team and ask that someone contacts you directly to discuss this further.Kind wishes,Lucy
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