Charles Church Kent reviews

★★★★★ 4/5

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Sales team

Sales team, very supportive every step of the way.

Abbey · 15 September 2024

★★★★★ 4/5

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Great service from the team

Great service from the team ! I can’t fault them . I was very impressed with their timely feedback and professionalism. I was kept abreast with every stage and progress of my home . Excellent services and happy customer.

Onyi · 27 August 2022

★★★★★ 5/5

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I have brought an apartment with…

I have brought an apartment with Charles Church. It is very efficient service, thoughtfully team and good quality of product they sell. This ticks all the boxes. I would recommend Charles Church to my friends. Best regards.

Customer · 11 November 2022

★★★★★ 5/5

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Easton CC

Great journey from sales to customer care. High standard of finish with only minor issues

Adam · 30 May 2024

★★★★★ 5/5

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Great staff

Great staff, always very helpful and want to make sure you are happy with everything in your new home

Adele · 14 March 2024

★★★★★ 5/5

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A great moment: Clos Rhys Meurug 2022.

We found Ben (Sales Adviser at Regency Park) polite, professional and ever ready to answer any queries we may have had. In essence, he was the deciding factor in our purchasing the property at Plot 20, Clos Rhys Meurug. Jill and Alun Bevan

Alun · 14 February 2022

★★★★★ 3/5

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Bought a Charles church house August…

Bought a Charles church house August 2020 I love the house but have found quite a few snags . Uneven floors , carpet , vinyl issues. Air vents outside covered over . Uneven patio slabs .Front back and interior doors have several issues , with door frames and brickwork around front door. There has also been a few leaks, chips and other tweaks that have become apparent to me . These are just some of the problems I’ve experienced. Ross Parkinson though , the customer care manager on site has been nothing short of wonderful. He has been so friendly and helpful. The worktop has been fixed and floor levelled in kitchen. The work that has taken place has been excellent and the workman very friendly. Ross as I have mentioned has been great at coordinating everything and if things carry on as they have been doing , even with the current COVID situation,If the snags continue to be rectified as they have so far . I feel I’m going to be generally quite happy with my experience with Charles Church as a company. Many thanks to everyone involved.

Patricia · 15 March 2021

★★★★★ 5/5

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Love our new home

Love our new home. The slight problems we've had have been fixed in a timely manner. Would highly recommend them. Bill the site manager is especially good and we are pleased to have him looking after us.

Richard · 12 October 2022

★★★★★ 1/5

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moved on to the heritage park site

moved on to the heritage park site reported cracks going all way up the steps across the house on the structure of the house toilet broken unable to flush reported 6 months ago.hot water never hot enough reported upon moving in was told thames valley needs to adjust it I can write a non exhaustive list of faults or REASONS eBay you should stay clear of this rogue cowboy builder but the tipping point is the kitchen material they used is just shocking. after 6 months the material starts to bubble . I contacted the company directly who said they are willing to replace the panels and accepted that it was defective panels but Charles church must approve it. they refused to approve it . the kitchen company has 1 star review all over the internet they were called the kitchen for a pound as it was dirt cheap. Charles church sourced the cheapest materials to build with to maximise on profit. stay clear of this company they are the modern day rouge trader

Alex · 5 January 2021

★★★★★ 2/5

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On going leaks...

On the positive side the sales lady was great, and the site foreman seems to be genuine and want to fix the problem - though he only has 3 days left on site. I was messed around with my final move date, put back and back. Once almost in I found there had been leaks in the garage, scaffolding was put up and supposedly the leaks were fixed! Not so, after various visits and external attempts to stop the leaks, this last week end saw the water ingress increase dramatically. My garage joins my house and half is used for storage of household items that I do not wish to get wet. I feel the company are all about profit and not really about being a caring company with the interests of their clients as being very low on their agenda.

Joy · 20 December 2020

★★★★★ 5/5

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Great sales rep at Wynyard Estate

Great, professional and polite sales rep at Wynyard EstateLiz did a great job keeping us updated with every step during our purchase. I would like to give 10 stars not only 5! No complaints at all.

Omnia · 1 November 2022

★★★★★ 5/5

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We have not moved in yet but the…

We are buying a property in the Harlands park development. We have not moved in yet but the service has been very good so far. We have had regular updates and pictures of our house from Darren. Thank you😊

Phoebe · 30 June 2022

★★★★★ 5/5

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Professional team with great service

Snagging issues are being dealt with in a timely manner, we were kept up to date with the build progression and it was ready for when they said it would be when we reserved the plot.

Tash · 27 October 2022

★★★★★ 1/5

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Worst decision of my life.

Buying a property from Charles Church was the worst decision of my life. At the time of purchasing I wasnt aware they were owned by persimmons. If I knew this I wouldnt of considered buying it. Anyone who doesnt know how poor persimmons are please go to the BBC website and search "Persimmon lacks minimum house standards"So I moved into my property in July 2020, I reported 78 snags within a couple of weeks. Once reported contractors attended, told me it wasnt there fault that items were broken, told me its up to Charles Church to resolve. Charles Church then refuse to resolve the problems unless I get an independent inspection to prove its an issue. After getting the inspection they reluctantly attempt to complete the work but say "they are doing it as a gesture of goodwill". They also refuse to pay for the cost of the independent inspection. Ive not had 3 month battle with them about virtually every snag I've reported. There contractors have failed to attend on over 13 occasions during this period. They have failed to respond to multiple emails and never call me back. On my estate there is around 40 houses. Ive spoken to around 20 people who have purchased the other houses. Not one of them is happy with either the quality or the customer care department. Not one!The entire process has had a massive impact on my mental health and effected my ability to work for the NHS and deal with the pandemic. To add insult to injury: I sent a complaint which was 7 pages long listing the refusal to rectify reported issues, staff not turning up, arguments between contractors on who should pay for the repairs. When Charles Church responded by saying "we are sorry for any perceived failings". They couldn't even agree they had done anything wrong! They have obviously not learned there lessons from the damming independent report from 2019.

James · 17 November 2020

★★★★★ 5/5

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Visit to Harlands in Uckfield

Francesca in the site office was very helpful and informative and was very patient with us.

Mrs · 10 April 2024

★★★★★ 5/5

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Really good engagement so far.

Ken · 16 October 2024

★★★★★ 1/5

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Toilet soil pipe left open

Toilet soil pipe left open, built a stud wall over the middle of it and then covered with a carpet!! Part of the open soil pipe is in our lounge, the other part actually in the cloakroom, where they had obviously decided to resite the toilet. There has always been a smell in the house. Absolutely disgusting customer service, acknowledged first email over a month ago but now refusing to reply and at last count it took 45 minutes to call customer service and still could not get through. If buying one of these houses look under the carpets they have kindly laid. Will be taking this further, this particular house is on Kingswood

Suzanne · 13 October 2020

★★★★★ 5/5

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Our move has been smooth and the team…

Our move has been smooth and the team have been very helpful. It’s been more or less stress free and really good after care. Thanks

Dear · 13 September 2023

★★★★★ 1/5

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Charles Church @ Prince Regent

Charles Church @ Prince RegentJust received a phone call at 19:30 on a Thursday evening informing me that everything on the site has now been sold and the last 3 plots were due to be released for sale imminently. (The plot we’d chosen was the last to be built, ready in 10 months) I was told when placing the early reservation I wouldn’t need to do anything for the next few months. Now I’m being told I may need to be sold within the next couple of days!!!!As a earlier post said “be ready to walk away” and I now see why they receive such a low score. If anyone from Charles church wants to get in touch I reserved plot 46!

Andrew · 24 September 2020

★★★★★ 1/5

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Disability haters

Enquired about house. Noone phoned me back. Finally phoned up and spoke to sales team. Got asked ' are you the one with disabled child' ? Told properties gone and other one reserved and I need to contact another organisation instead. I asked when it had gone and she said this morning ! I tried to ask if anything else but just got told there's nothing and other one had been reserved. She couldn't get me off phone fast enough. later in day I had a voice a from her obviously answering my email and not realising it was me , saying plot had gone but there was bother one available! I'm thinking of reporting her to equality and disability rights commission. It's disgraceful behaviour. It appears as though they are filtering out prospective buyers who they may see as 'undesirable' for the site. Stay well away from this developer. Proponents of hate. They should be refused planning permission to build these sites.

Marie · 31 July 2020

★★★★★ 5/5

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Lovely experience

We are buying a new build in Flockton. The experience has been made extra special by dealing with Lynn on site. Lynn is so friendly/helpful and honest and makes the experience a joy and not stressful!

Paula · 12 November 2018

★★★★★ 5/5

Trustpilot

Settling into our new home

I think your staff in the office at herons park are very kind and helpful always ready to help. Also the builders on site are very good always kind and helpful.

Mrs · 6 March 2023

★★★★★ 1/5

Trustpilot

If I could give no stars I would.

If I could give no stars I would.I’ve never known such a badly run company with managers who are exceedingly rude and blatantly lie.I have spent two years trying to have the problems caused in my home rectified. Phone calls, emails and visits. With cracked walls inside and out caused by pile driving.They have denied all correspondence and even denied coming to my home.I’ve asked for management to visit (with obvious distancing) to the view the damage caused outside . Yet nothing Shameful.

R · 24 June 2020

★★★★★ 4/5

Trustpilot

We purchased our 5 bedroom house on the…

We purchased our 5 bedroom house on the Prince Regents Court development in Sherburn in Elmet, Leeds towards the end of 2019. We moved in to our lovely home in March 2020. The current sales team and site managers are extremely helpful and friendly. We have fantastic views to the front of the house. The house has some internal snags which are still outstanding mostly due to the restrictions and effects of COVID-19. We are happy with the build and layout and have referred / recommended Charles Church to a number of friends.

Claire · 19 June 2020