Trusted Agent profile · Kent
★★★★★
840 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's office in Kent, at 3 Dumbrell Drive, is rated 4.2 out of 5 across 840 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotRectifying defects and shrinkage
Ken L. & Zoltan have been at our property rectifying various small defects and have done so professionally and to a high standard. They were respectful of our property and furnishings and to us in communicating what they were doing.
5/5
TrustpilotGeoff and Brian did a fabulous job…
Geoff and Brian did a fabulous job finishing off my kitchen units, and we are very pleased with the work completed.
Dear Simon, We are so pleased to hear that Geoff and Brian have again delivered high quality workmanship. We shall make sure they get to see your comments, thank you.Lucy
5/5
TrustpilotAmazing house and service!
Would highly recommend Charles Church, Amy in the sales office and Tim, the site manager have been brilliant. Yes, we have had a few snags (which you get in any new build) but they have helped get any issues we have found sorted quickly. The house is beautiful and we couldn’t be happier with our choice.
Hi Jemma, Thank you so much for taking the time to leave us such a glowing review. We would love to be able to pass your feedback on to Amy and Tim. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and development name, so we can ensure they receive your kind words.Best wishes, Zoe
5/5
TrustpilotOur 'moving' experience.
The process of choosing the house and subsequently our completion and move was very straightforward. We are delighted with the house and the location. There have, as always with a new build, been some 'snagging' issues but they have been resolved and,overall we are very pleased with our choice of house.
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
1/5
TrustpilotMisled from the very beginning
Misled from the very beginning. If you want to keep your sanity stay away from this cowboy builder. They will lie to you and then ignore you, all they want is your money and once they have it they just walk away. So be warned, walk away from the Wynyard site!!!!!!!
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes, Amy
5/5
TrustpilotExcellent standard
Zoltan has an Excellent standard of work and understanding of issues that needed rectification to a quality a high standard.
Hello Keith,Thank you taking the time to write your 5-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
5/5
TrustpilotThe member of staff (Liz) was very…
The member of staff (Liz) was very approachable and helpful. The properties that were pitched to us were all in our price range and liz understood what we were wanting. The process of part exchange was straight forward and the work done in the house is good too.
Hi Holly, Thank you for sharing the start of your experience with Persimmon Homes. We're pleased to hear you have been well looked after by Liz. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotIt was a fantastic experience
It was a fantastic experience, as a first time home buyer, Briana managed all our questions and expectations throughout the process, making everything easy.
Hi Eze, Thank you for taking the time to leave a review for Charles Church. We are thrilled to hear of the service you have recieved from the team. and would like to share this with them. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
4/5
TrustpilotPretty faultless
Pretty faultless. Only issue is a lack of communication with other parties involved in the Mortgage. Not even with Persimmon. This has led to myself having to communicate the same information multiple times across several agents. Got slightly frustrating. That being said the process has been extremely smooth and stress-free for the most part. I would recommend.
Thank you Gabriela. I will share your feedback with the relevant team in order that we can address the points you have raised.I wish you many years of health and happiness in your new home.Kind regards, Sophie from Charles Church Homes
1/5
TrustpilotThe workmanship is very poor
The workmanship is very poor. I find it very difficult to believe that my property was signed off as being satisfactorily completed. To be fair I was warned not to buy a Persimmon New Build but thought that the cost of purchasing a Charles Church New Build might mean a higher standard. Unfortunately not.
Dear Karen, Many thanks for your feedback. I'm sorry to hear of your disappointment, but please be assured we take every review very seriously. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes, Ada
4/5
TrustpilotHaving lived in the charles church…
Having lived in the charles church house for a few days now I am pleased. As the site manager explained. The garden has not been turfed yet because it has not arrived on site. And only a few issues regarding the house. The charles church team on-site are fantastic. Very helpfull.
Hi Michael, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
1/5
TrustpilotExtremely angry and disappointed
We were noved in before the house was finished. Broken ,wrong side door,garden like the Somme,etc,etc,etc
Hi Christine,We are very disappointed to read your review. Please be assured your feedback has been shared with the regional team, and we have requested they contact you directly.Best wishes,Mia
5/5
TrustpilotMy new home is beautiful
My new home is beautiful. Amazing service, nothing too much trouble. Would highly recommended Charles Chirch.
Hi, we really appreciate you taking the time to share your thoughts on your wonderful experience with Persimmon Charles Church. The team at Haywood Village pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Mia
5/5
TrustpilotPersonal Touch
Jodie in sales is a credit to your company , she is so enthusiastic and friendly , nothing is to much trouble for her.Adrian & Rose Wilson
Dear Mr and Mrs Wilson, Thank you for sharing the start of your new home experience with Persimmon Homes. We are really pleased to hear you have been so well looked after by the team by Jodie at Mulberry Place, and we would love to hear from you again once you’re all settled in.Best wishes, Ada
4/5
TrustpilotThe sales and site staff were/are…
The sales and site staff were/are excellent - Friendly, approachable and always responded positively to requests for help or information. The only downside for me was the pressure to complete which I understood but it added to what for me was a stressful situation.
Hello Mary,Thank you for leaving your review, we really do appreciate it. We are very pleased that you have been so well looked after by the team, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness. Best wishes,Emmy
5/5
TrustpilotOundle Walk show home sale executive
Michelle Jazrawi at the Oundle Walk show home was friendly, knowledgeable and very helpful. She patiently explained the difference between the various property styles and the sundry options available.
5/5
TrustpilotHave had a great experience with…
Have had a great experience with Charles Church . They where very approachable , no issue too big , always happy to help and answer any of your questions . Very good at responding to emails too , which is always a good trait to have . Would reccomend to anyone .
Dear Robyn,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team at Hartlands Park - we shall certainly pass this on.Kind regards, Ada
5/5
TrustpilotNew home
Staff were helpful from starting the search for a new property to the site team following through on any small issues once we had moved in.
Hi Ian,Thank you for sharing your experience. We are please to hear you have been so well looked after by the team, and we shall pass on your comments as they will be delighted to hear.May we wish you many happy years in your new home.Kind wishes,Lucy
5/5
TrustpilotAmazingly quick
From reservation to exchange and completion the whole process took just 3 weeks! Amazing! Just shows the benefit of part exchanging! Would thoroughly recommend.
Dear Debbie, Thank you for taking the time to leave this wonderful review. The team will be thrilled that you've had a great home buying journey, we'll be sure to let them know.Best wishes, Ada
5/5
TrustpilotAdam at Cathedral view is brilliant…
Adam at Cathedral view is brilliant very helpful and patient. Explained everything well and nothing to much trouble …
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall pass your words over to Adam and the team, they'll be delighted.Best wishes,Rose
5/5
TrustpilotExcellent
They build good houses , they have very good customer service and they are always ready to assist. No complaint at all with them
Good afternoon, I want to start by saying thank you for taking the time to leave us such a positive review. We are delighted that we have met all of your expectations and that you are happy with your new home. We wish you many happy years there.Best wishes,Rose
5/5
TrustpilotGarry and Lewis are always very…
Garry and Lewis are always very professional, polite and approachable. The work is always done to the highest standard
Thank you for your lovely review following your visit from Garry and Lewis, we shall pass this on to them.Best wishes, Zoe
5/5
TrustpilotMark and Samantha are amazing
Mark and Samantha are amazing, they have got all the answers for us and makes us this move frictionless. Thank you both. All the best. Regards. Dragos
Thank you so much Dragos,I shall share your wonderful words with Mark and Samantha as they will be thrilled to hear.Kind wishes,Lucy
5/5
TrustpilotSmooth buying experience
The Sales lady kept us up to date with the stages of the house being finished and was always there to answer any questions
Dear Mrs Rees,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Kind wishes,Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
