Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat home repairs completed
Gary and Ryan completed some settlement crack repairs for us. They were very polite and friendly, and we couldn’t be happier with their work. They were very thorough.
James · 23 September 2024
Agent replied · 26 October 2024
Hi James, Thank you so much for taking the time to leave this fabulous review for Gary & Ryan. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Kat
★★★★★ 1/5
TrustpilotDon’t touch these cowboys
Absolutely everything is rubbish about this company. The sales team don’t tell you the full story about anything until you’ve completed. The quality of fittings used are shocking and the skill level of the contractors used is questionable at best. Mainly apprentices turned up to rectify things that should have been right first time. And the customer services department is the worst I’ve experienced. Ever. Uninterested and unhelpful. What a shoddy company. If I could get a refund and hand back the house I’d do it.
Mr · 11 August 2023
★★★★★ 1/5
Trustpilotshambolic of a company
How shambolic of a company are they 2years and 6 months in my house and still not done all the snags They promise the world in the office at the sale point. Flags on side and back of the house been moving since the day we moved
Fatbardha · 3 September 2023
Agent replied · 12 June 2024
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments on to our management team and request someone contact you regarding this.Best wishes, Zoe
★★★★★ 5/5
TrustpilotVery professional
Very professional, well informed and very helpful agents. Excellent house which was well presented which we liked soon as we saw how well built it was and it was what we were looking for.
Hasmukh · 6 June 2024
Agent replied · 12 June 2024
Good afternoon, we are thrilled to read your review which highlights a number of our key objectives from our core values. I know that the team from Beaufort Park will be thrilled when we share this with them. Kind regards,Rose
★★★★★ 5/5
TrustpilotHigh satisfaction on the work performed by Kevin…
The customer care team member Kevin came today to paint the balcony handrail. He is a polite and caring person who has completed the job in a professional manner. Highly satisfied with his work!
Miss · 3 June 2024
Agent replied · 12 June 2024
Hi,Thank you so much for your comments, Kevin takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Kat
★★★★★ 5/5
TrustpilotThanks
Carol was great! Thanks.
Dr · 2 April 2023
Agent replied · 12 June 2024
Hi Mohammed, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotExceptional experience
All staff whatever dept.are always helpful and friendly.Quick to respond and will go the extra mile to help.The sales staff and the site staff are on hand for anything we need to know.We have been going through the buying process now for several months which is now coming to an excellent conclusion. John and Valerie Robinson
John · 3 November 2022
Agent replied · 12 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Whitworth Dale team, who will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotAbsolutely outstanding
Mascalls Grange ….Absolutely outstanding! Sales team so helpful and knowledgable, have been kept up to date throughout the build with brilliant pictures and commentary. I have felt so well looked after and my journey to a new home has been faultless 😁
Julie · 9 December 2023
Agent replied · 12 June 2024
Dear Julie, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Mascalls Grange team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Lily
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service for two men who have carried out work here in Northallerton. Quick and effective. Thank you for your help.
Joanna · 3 December 2024
Agent replied · 26 December 2024
Thank you for your 5* review following the recent work carried out at your home, it is much appreciated.Best wishes, Amy
★★★★★ 5/5
TrustpilotHelen Sims Feethams Darlington
Helen Sims Feethams Darlington I have bought a ground floor flat in the feethams complex and have found it a very good experience. There were very few snags and these were sorted out by the sales department and site managers. I would recommend Charles Church to friends and family as I am very happy with my home.
Helen · 1 November 2018
★★★★★ 5/5
TrustpilotStraightforward purchase and process
Easy purchasing process. Everyone we met was polite and helpful. And any requests we had prior to purchasing and after were sorted quickly by the sales and site team.
HR · 13 August 2024
Agent replied · 24 August 2024
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotMascalls Grange Paddock Wood.
Mascalls Grange Paddock Wood.Just had my home demo appointment … another excellent experience with Charles Church. Informative, relaxed, easy to understand and lots of care clearly going into the finishing touches. Really pleased with the service and attention to detail.
Julie · 12 January 2024
Agent replied · 12 June 2024
Hello Julie,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled.Best wishes,Emmy
★★★★★ 4/5
TrustpilotHarlands park uckfield Purchase of our new property…
Commencing from visiting the sales office and viewing the show house we have been very impressed with the quality and competence of staffAt our recent viewing of our future property we were very impressed with the member of staff who showed us around Overall to date we have been very impressed
Kristine · 29 March 2023
Agent replied · 12 June 2024
Dear Kristine, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Ada
★★★★★ 1/5
TrustpilotAll Charles church thinks about is…
All Charles church thinks about is getting and meeting targets at each quarter. The houses are not finished to a high standard (very poor) would not recommend you to anyone.
Mrs · 20 July 2024
Agent replied · 12 June 2024
Good afternoon Mrs Newton, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Kind regards,Rose
★★★★★ 5/5
TrustpilotAftercare
Great follow up from CC - check in at day 3 and 7 as promised. Didn’t feel like they were just ticking boxes, genuine questions around how we were settling in etc. Fantastic! Site Manager also brilliant, approachable and gets the job done!
JESSOP · 5 October 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they'll be delighted.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotGreat company to buy from
We moved in on the day we were told from the start, the house is fab and we loved the little touches like a hamper given to us in the handover. The office staff and site staff have been amazing
Debra · 14 December 2023
Agent replied · 12 June 2024
Hello Debra,Thank you for your wonderful review and a huge congratulations on your new home! We will pass on your comments on to the team who will be delighted. Wishing you many years of memory making in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotWell happy with service and the apartment.
Very good customer service, happy with apartment too, even if I had minors issue with apartment they fixed it quick.
Mr · 7 December 2024
Agent replied · 12 June 2024
Good afternoon, Thank you for sharing the start of your experience with us. We’re thrilled to hear of the excellent service you received from Margaret, she will be delighted when we share your kind words. Best wishes,Rose
★★★★★ 5/5
TrustpilotConscientious Employee
Mick attended to undertake maintenance and repair activities at my home. He was very professional, thorough, proficient and hard working. Very happy with his service.
Sherin · 18 September 2024
Agent replied · 26 October 2024
Hello Sherin,Thank you so much for your comments. Mick takes great pride in delivering exceptional service to ensure our customers are happy with the results, your feedback is testament to this. We shall pass on your comments. Best wishes,Emmy
★★★★★ 5/5
TrustpilotCharles Church ..Cottingham! East Riding ! Linda is a legend!
Charles Church ... my husband and I visited Linda at Castle Grange, Cottingham, East Riding. All I can is that Linda went above and beyond her duties to help us. She’s an absolute credit to Charles Church. Thank you Linda for helping us at every opportunity! Please look after your staff Charles Church!
Suse · 14 November 2019
★★★★★ 5/5
TrustpilotGas hob fitting
Ozzy came to replace a gas hob at my house on the Furlongs estate and did a very efficient job. Thank you!
Justin · 31 October 2024
Agent replied · 26 December 2024
Thanks very much for a great review, we shall make sure Ozzy gets to see this.Holly
★★★★★ 5/5
TrustpilotCharles Church, Trevelyan Grange
We are thrilled with our new home on Trevelyan Grange. Our property is finished to the highest standards and the workmanship throughout is superb. From Sales through to site manager and tradesmen, the Charles Church team have been fantastic. We would highly recommend purchasing a property on Charles Church's Trevelyan Grange site.
Susan · 9 December 2022
Agent replied · 12 June 2024
Dear Susan, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotMoving in day was great
Mascalls Grange, Paddock Wood.Moving in day was great, so welcoming and I received a lovely 3 day check in. I’ve got the usual snagging bits for a new home but the team are very understanding and responsive.
Friend · 25 January 2024
Agent replied · 12 June 2024
Hi,Congratulations on the purchase of your new Persimmon home and many thanks for taking the time to leave a 5* review with regards to the team at Mascalls Grange. . It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be thrilled.Lucy
★★★★★ 3/5
Trustpilotshabby work ethics
charles church often reply and rectify most items on the snagging lists, but to leave a 3 brick wide gap for 12 months in a shared fence atop a wall then nail a board to fill a gap actually beggars belief - very shabby and unprofessional .
Steve · 11 May 2023
Agent replied · 12 June 2024
Hi Steve,I am sorry to hear of your experience. We take all feedback seriously and we will pass this on to the team for them to review.Best wishes,Eva
★★★★★ 5/5
Trustpilotwould Highly recommend
I would Highly recommend charles church, they have been very professional. and their customer service has been excellent.
Mr · 17 December 2024
Agent replied · 26 December 2024
Hi Fraser, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted.Best wishes,Mia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
