Trusted Agent profile · Kent
★★★★★
840 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's office in Kent, at 3 Dumbrell Drive, is rated 4.2 out of 5 across 840 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotLisa was fantastic
Lisa was fantastic. Every time I went into show house she was always helpful.
Hi Susan,Thank you for sharing the start of your experience with Persimmon Homes. We are pleased to hear you have been so well looked after by Lisa. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
Trustpilotfrank and adam were really helpful and…
frank and adam were really helpful and professional. they came to ours not only fixed the reported issue of our leak,but also helped to fixed the unleveled shower frame. recommendate to use their service.The visit site is at Banbury, Hanwell Chase. Ruixue Wang and Adrian White.
Dear Rene, Thank you for taking the time to leave this wonderful review about the service you have received. We would love to share this with the relevant team however we have been unable to locate you on our systems. To be able to share your review, please could you respond to the request for further information from Trust Pilot with your development name and plot number.Best wishes, Ada
5/5
TrustpilotStuart hall did some work in our house…
Stuart hall did some work in our house on the 22nd of October 2024 and did an amazing job was very helpful, kind and explained everything clearly and made sure I was happy with everything before finishing
Hi Shane,Thank you so much for your comments, Stuart takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Mia
3/5
TrustpilotDevelopment and property excellent
Development and property excellent Poor communication and suspicious act among members of staff. Recommended Solicitors working for developer or buyers. Watch out please
Dear Olajide,Thank you for leaving your comments, we are very pleased to hear that you find the development and property excellent. We do take comments of this nature extremely seriously and have escalated this to the appropriate team to investigate further.Kind wishes,Lucy
5/5
TrustpilotCharles Church Silverwood
Great experience with Charles Church Silverwood. All our queries were answered quickly, and the quality of the house and decorations were excellent. Only had a few small snagging issues but they were all dealt with quickly. Huge thanks to our sales advisor Chloe, site manager Andy, and after sale customer coordinator Amy!
Hi,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new home.Best wishes,Mia
5/5
TrustpilotAlways there to listen
All the staff I have dealt with have gone beyond the normal to help my family settle in to our new house especially with regard to my disabled husband.They listened to any issues we had and were always there to help.Excellent service from everyone, a big thank you.
Dear Sandra, Thank you so much for taking the time to leave us a review, it really means a lot to us. We are delighted to hear of the service you've received from the team at the Farriers. Wishing you many happy and healthy years in your new home.Best wishes, Ada
4/5
TrustpilotSnagging is half done but not all that…
Snagging is half done but not all that easy to get it all sorted. Though everyone on site and local have been helpful.
Dear Helen,Thank you for taking the time to leave a review. I am very pleased that everyone on site have been helpful and will pass on your feedback regarding snagging to ask that someone contact you regarding this.May we wish you many happy and healthy years in your new home.Kind wishes,LucyEdit - Dear Helen, we understand that a member of the team has now contacted you regarding any outstanding issues.
5/5
TrustpilotGreat customer service
I had a great customer service officer Liz at wynyard. She went above and beyond. She helped in every way all through the process . She worked as if it is her own home. I will repeatedly recommend this agents and their services.
Hello Tobi,Thank you so much for leaving us a positive review on Trustpilot and for your recommendation! We are delighted to hear that you had a fantastic experience with Liz. It's truly rewarding to know that her hard work and dedication have made such a positive impact on your new home journey.Best wishes,Emmy
5/5
TrustpilotWe have just moved into our beautiful…
We have just moved into our beautiful Charles church house at jubilee gardens in Warminster Pauline and Vicky in the sales office have been incredible every step of the way always so friendly and helpful and Morgan site office manager has been brilliant we are looking forward to living here Steve and Dawn
Hi Steve and Dawn, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
5/5
TrustpilotTailored to our needs…
The team worked together to make our experience a positive one.The personal touch made us feel listened to and we had much support to get us through the decision making. The standards are high and the quality shines through!
Hi Sharon, Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Windsor Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
5/5
TrustpilotGillian is amazing absolute quality as…
Gillian is amazing absolute quality as is the site deputy manager Stuart
Hi Colin,Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by Gillian & Stuart. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotCharles Church standard of excellence
I would not hesitate in buying another Charles Church home if the time came but we are 6 weeks in and i think my home is perfect, snagging aside, but the team here at Harlands Park are absolutely fabulous and committed to Charles Church standard of excellence. Well done team. You're all my heroes. 😍
Hello Claire,Congratulations on the purchase of your new home and many thanks for taking the time to leave a glowing 5* review with regards to the team at Harlands Park. It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be delighted.Best wishes,Emmy
5/5
TrustpilotExcellent, first class service.
Without exception the support we have received since moving in has been brilliant. The site managers have immediately dealt with any issues making sure everything is resolved to our satisfaction. Amazing customer service. We can’t praise them highly enough. A culture of a desire to provide excellent service is obvious.
Hi,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes,Kat
5/5
TrustpilotCouldn't be happier
The sales lady - Myra - was wonderful throughout the buying process. She could not have been more helpful. We have currently submitted a few inevitable snaggings and the after sales care staff have been great at communicating and organising the remedial work at our convenience. Our home is stunning and is giving us so much pleasure.
Dear Guy, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Myra has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Best wishes, Ada
5/5
TrustpilotThe customer care and after care from…
The customer care and after care from Charles Church on site team and Sales Manager has been exceptional.
Dear Lisa,Thank you so much for taking the time to write your review, we really appreciate it. I am glad that you have had a pleasant experience and will pass on your feedback to the team who will be thrilled to hear.Kind wishes,Lucy
5/5
TrustpilotSmooth transition- Part Exchange
We were initially quite sceptical after reading the negative reviews, but to our surprise from start to finish, everyone we have dealt with have been lovely. Moving house is usually a stressful experience but these guys has made it so much easier for us. Even the legal team and Mortgage broker they recommended were good and helpful.
Hi Sarah, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Lily
5/5
TrustpilotCustomer service with Charles Church
Our interactions with Charles Church so far have been excellent. We have not yet completed on the purchase of our plot/house and will be happy to provide a further update once completion has taken place.
Good afternoon, Thank you for sharing the start of your home buying journey with Charles Church. The team will be thrilled that you've had a great experience so far, we'll be sure to let them know.Best wishes,Rose
1/5
TrustpilotGermany Beck - avoid !
Disappointing finish all over the house.. plus a section of roof missing.. 3 bathroom leaks what more can I say1 month on and minimum progress in resolution. Customer service team are a job they just keep asking me who is fixing what2 months on they need to take down internal walls, same with some of the neighbours.. plus another’s external wallReally poorly build buy something else!
Dear Mr Highnett,I am very sorry to hear of your experience and will pass on your feedback to the relevant management team to contact you to discuss this.Kind wishes,Lucy
5/5
TrustpilotBen, Sales Adviser Regency Park
If we could give 6 stars we would. There were a few hiccups during our purchase of our new Charles Church home but Ben worked through them with us always supporting us and keeping us calm and on track. Ben is one of Charles Church biggest asset. Every sales office should have a BEN
2/5
TrustpilotMore headace than needed
Houses are built cheaply. Corners cut in a lot of areas.They are very keen to obtain a deposit and make you complete within 30 days. However houses not fully finished and 2 months later still chasing the site manager to attend to the 7 day inspection form. Issues with the front door lock, still havent received our bins! No sense of urgency in getting things sorted. Especially once you complete!
Thank you for taking the time to leave your review, Trish. I'm keen to look into this further so I'm going to ask Trustpilot to send you a message asking for more details. If you could complete the Reference section with your plot number and site details, that will help me locate your details.Many thanks, Penny from Charles Church Homes
1/5
TrustpilotMake sure it’s right for your timelines and not the builder
Moved us in too soon not ready for families. Standard of the house finish unacceptable like they did not care. Second fix was sub standard on a positive they are working hard to rectify very hard but should not have been in this situation in the first place. Not what you expect for a new development
Hi Colin,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes,Kat
1/5
TrustpilotPoor after sale service .. Don't buy
Poor after sale service. I don't recommend! We bought our house at Wynyard Estate, and we have been emailing them the fixtures list and the customer service rep is not bothered. She keeps telling me when someone is free will knock your door! We moved end of August and now we are in Feb (almost) and the list remains the same.
Hi Omnia,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes,Mia
1/5
TrustpilotZero stars
Zero stars. 11 months living in our new home, of the original near 400 snags, we still have a hole in our roof, incomplete bathrooms and kitchen and damaged patios doors. 6 months ago we received a letter from a regional manger promising all would be resolved, with adequate compensation. Complete lies. The company is a joke.
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes, Zoe
1/5
TrustpilotZero stars
Zero stars. 11 months living in our new home, of the original near 400 snags, we still have a hole in our roof, incomplete bathrooms and kitchen and damaged patios doors. 6 months ago we received a letter from a regional manger promising all would be resolved, with adequate compensation. Complete lies. The company is a joke.
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes, Zoe
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