Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor customer service- after care
Raised an issue 3 months ago and still not getting anywhere. Impossible to get hold of on the phone. Speaking to a manager called Valentina. But still not getting anywhere. Avoiding fixing or paying for their fault. They ignore emails, Customer service is really poor.Avoid buying these poorly built houses. Our lights broke after 12 months. Don’t buy from Charles church. Read all the negative reviews!
Trish · 24 May 2023
Agent replied · 12 June 2024
I am very sorry to hear that this has been your experience. Thank you for taking the time to detail your home buying journey. I'm going to share this with the regional team and ask that they make contact with you in order to discuss the next steps. Kind regards, Zoe
★★★★★ 1/5
TrustpilotPlot 23 - Silverwood Garforth stay away
Plot 23 - Silverwood stay away. It's no coincidence that good reviews are all about individuals whereas bad ones are about the houses. I reserved plot 23 silverwood and then building stopped after a few weeks of denying build had stalled I was told it was due to laying off the brick layers. 8 weeks on, each week being told they had another gang starting nothing moved so I then questioned that something was wrong. I can see no other reason to stop building that single plot when all others were going up all around it. After cancelling due to my belief that there was a problem(if there wasn't before there was now given the amount of wood that had been open to the torrential rain) during a conversation about how they are NOT refunding my deposit the sales director helpfully confirmed that the brick layers were laid off as quality was below standard. STAY CLEAR OF CHARLES CHURCH THEY WILL SELL YOU A HOUSE THEY KNOW IS BUILT "BELOW STANDARD" Thanks for the quote Charles church. They will lie repeatedly to you to get you to buy. The really great part is when you pull them up on their lying they think it's ok and aren't sorry. Also the houses are full of design errors that have been there forever and instead of improving it they just can't be bothered clearly. E.g you can't actually put wardrobes in the wardrobe space in the master bedroom as the light switch is in the way. You can't get into the ensuite unless the bedroom door is shut. Just sloppy for the apparent premium quality they say that they are selling.
Anna · 2 July 2024
★★★★★ 5/5
TrustpilotNo complaints
Fantastic experience from Charles Church. We viewed our house and completed within three weeks. Emma from sales and the site team pulled out all the stops to get us in so we didn't have to rent. There are a few niggles, but they are ironing these out, as they occur and will do a snagging list with them in three weeks. Overall really happy and very professional trades people
Jane · 13 February 2023
Agent replied · 12 June 2024
Hi Jan, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey by Emma. I will pass your feedback on to the team, who will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 4/5
TrustpilotSo far so good
So far so good. House is excellent, estate is excellent as well.100% service.
Jack · 28 September 2023
Agent replied · 12 June 2024
Hi Jack, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Lily
★★★★★ 5/5
TrustpilotExcellent staff and are at manager who…
Excellent staff and are at manager who are always happy to help. Charles Church team persevered with us many times during the process as they understood the stress a buyer can go through during a purchase. No question was too big or too small and answered in timely manner. Very friendly, professional and approachable team and are happy to help always even post completion.
Hemali · 7 July 2023
Agent replied · 12 June 2024
Hi,We are so pleased to hear that you have been well looked after by the team. We will be sure to pass your feedback on to the team.Kind wishes,Eva
★★★★★ 5/5
TrustpilotGreat quality new builds
Great quality new builds with lots of features & incentives. Our lovely sales advisor Helena, spent 4 hours helping us inchoosing our new home & at no time did we feel pressurised to buy. They have communicated with us constantly & we look forward to owning a Charles Church house.
Westie · 19 May 2024
Agent replied · 12 June 2024
Thank you so much Westie,We are delighted to hear that you have been so well looked after by Helena and we shall share your comments with her, she will be thrilled.Lucy
★★★★★ 5/5
TrustpilotMy site manager Diyan is very…
My site manager Diyan is very supportive & helpful. Thanks a lot!
Dr · 11 October 2023
Agent replied · 12 June 2024
Dear Mohamed, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Diyan and the team - we shall certainly pass this on.Best wishes, Ada
★★★★★ 5/5
TrustpilotA new home on Mascalls Grange We've recently moved into our new…
We've recently moved into our new Charles Church home on Mascalls Grange and the whole experience has been positive. Darren and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. Thank you!
Sally · 4 April 2024
Agent replied · 12 June 2024
Hello Sally,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren and the Sales team have been paramount in making your home buying journey a fabulous experience, we will gladly pass on your comments as they'll be delighted.Best wishes,Emmy
★★★★★ 5/5
TrustpilotExcellent customer service…
We bought the new property at Shirley sales office. We were very impressed with the friendly welcome every time we visited the sales office. The sales lady gave us professional advice. Cynthia had a good memory of our case and upgrade decisions. We seldom found her making mistakes on the documents. She was also presenting excellent customer service and attitudes. She was the best sales lady we had ever met.
TradeLinkOne · 17 December 2022
Agent replied · 12 June 2024
Hi,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Cynthia at the start of your new home journey. I will pass your feedback on. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotBen, Sales Advisor - Regency Park
Our interactions with Ben, Charles Church Sales Advisor, since the summer of 2021 through to collecting the keys to our property in December 2022 have been faultless! Ever ready to assist us with queries, concerns and problems, Ben has made what can be quite a stressful project an enjoyable and seamless experience. Ben is a credit to the Charles Church team!
Paul · 17 February 2022
★★★★★ 5/5
TrustpilotMascalls Grange
Our house is due to be completed at the end of March. Since reserving the house the whole team have been fantastic. The sales team have been really helpful and supportive. More recently we have received updates from the contract manager including photos of the house which has been really exciting. So far, so good! Thank you!
Gifford · 12 December 2023
Agent replied · 12 June 2024
Hi, Thank you for sharing the start of your experience with Persimmon Homes. We are pleased to hear you have been well looked after by the team. Do keep in touch and let us know once you are in your new home.Best wishes,Kat
★★★★★ 5/5
TrustpilotI had a nice experiencw with charles…
I had a nice experience with charles church, the staffs were so accomodating and amazing
Adeyela · 3 June 2026
★★★★★ 5/5
TrustpilotWe're finally on the move!
After months of trying to sell my house and find a part exchange solution, Lauren at D'Urton Heights just made everything so easy and straightforward. She found the most perfect solution for us and made the whole process stress free. We can't wait to move in to our new home!
Guest · 25 April 2024
Agent replied · 12 June 2024
Hi,Thank you for sharing the start of your new home journey with Persimmon Homes. We are really pleased to hear you have been so well looked after by Lauren and we would love to hear from you again once you’re all settled in.Best wishes,Mia
★★★★★ 5/5
TrustpilotHarlands Park
Have just completed on our purchase at Harlands Park. Can't speak highly enough of Francesca and Steve who have made the process so smooth from initial reservation to completion. Francesca always kept us up to date with progress and responded quickly to any questions we raised.
Graham · 2 July 2024
Agent replied · 12 June 2024
We are really pleased you have been so well looked after by the Harlands Park team, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotA good productive service
The service I received on this day from the fitter was very productive, Stuart did several jobs and he did them well. He was professional, helpful and friendly. It was nice to have a competent tradesman.
Toni · 5 December 2024
Agent replied · 26 December 2024
Dear Toni, Thank you for taking the time to leave this wonderful review for Stuart, I would love to share this with him however I have not been able to identify you on our systems. To enable me to share this with Stuart, please do respond to our request for further information with your development and plot number. Kind regards, Ada
★★★★★ 3/5
TrustpilotLazy Sales
I felt that the sales people are very slow or over bokked to move on your case. They are reluctant to do more work for you. Trying run away from work. Not sure if its just me who felt that. Overall things were good.
New · 26 July 2024
Agent replied · 24 August 2024
Good evening, thank you for leaving this review, we will highlight the points raised with the relevant teams involved. I can assure you that all departments are committed to giving you the very best customer service. Wishing you all the very best in your new home,Rose
★★★★★ 5/5
TrustpilotGreat Sales Team
Holly has been great, helpful from the moment we made our first enquiry, love the development!
Chris · 28 April 2023
Agent replied · 12 June 2024
Hi Chris, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Holly and the team - we shall certainly pass this on.Best wishes, Lily
★★★★★ 5/5
TrustpilotBen, Sales Advisor - Regency Park
Ben Francis was an absolute breath of fresh air from start to finish. He is very knowledgable about his job, and nothing was ever too much trouble!We were very lucky to have such a fantastic sales advisor at hand throughout our whole journey. Thank you Ben, we will be forever grateful for taking such great care of our family.
Arron · 11 February 2022
★★★★★ 5/5
TrustpilotLook nowhere else than Charles church
Never delt with a company who are so helpful they could have done nothing more to make buying a new house possible for us honestly believe if we were dealing with another company this move not have been possible as the accommodated us in every possible way where I'm sure other companies would have not. If anyone is looking at buying a new home Charles church is a must
Mr · 5 November 2022
Agent replied · 12 June 2024
Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team at The Hamlet who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Zoe
★★★★★ 4/5
TrustpilotExperience on a whole was great
Experience on a whole was great. House is lovely and minor snags. Communication around build delays should be communicated better
Miss · 8 December 2022
Agent replied · 12 June 2024
Hi Miss Mapstone, Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes, Lily
★★★★★ 5/5
TrustpilotMove complete
We have moved into our new home on Harland Park within the exact timeframe given to us at our reservation in August. I am very pleased with the quality of the fixtures and fittings and the landscaping and planting is also excellent. A few minor snagging details to sort out but for us the whole process has gone incredibly smoothly and the team have provided excellent customer service.
Laura · 7 December 2022
Agent replied · 12 June 2024
Hi Laura,Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, and that you have been well looked after by the team. Wishing you many years of happiness in your new home.Best wishes,Mia
★★★★★ 4/5
TrustpilotSatisfactory
Felt very comfortable sale. Sales team helped very well. Good communication and friendly sales team. Site managers has plenty of patience to listen our necessaries and tried to help. Sales advisors Sharon, and Louis very friendly and explained information in detailed.
Raji · 5 September 2024
Agent replied · 26 October 2024
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Rose
★★★★★ 5/5
TrustpilotFriendly, professional & efficient.
Immensely impressed with the consistently friendly, professional & efficient service & seamless communication skills of the sales (Pauline) and progression (Vicky) teams;quality and finish of the property;excellent layout & design of the house & development & estate; meticulous attention to detail and superb finishing (Morgan-Site-Manager);sumptuous paintwork throughout.
BHT · 24 May 2024
Agent replied · 12 June 2024
Dear BHT, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Pauline, Vicky, Morgan and the team at Jubilee Gardens. We strive to provide excellent service and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated and we wish you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotWe moved into our new home a week ago…
We moved into our new home a week ago and we absolutely love it the whole process was so easy from the part exchange right up to the moving in day. The after care is excellent with 3 separate members of staff calling in to make sure everything is ok, brilliant service that I would definitely recommend to others looking for a new home.
Mrs · 13 April 2023
Agent replied · 12 June 2024
Hi,Thank you for your review. We are really pleased to hear that everything went smoothly for you. We wish you all the best for the future.Kind wishes,Eva
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
