Charles Church Paddock Wood reviews

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

The team at Harlands Park have made the entire buying process a pleasure. From the initial reservation appointment through to move in day, and beyond, we have been kept informed and up to date. As we were selling our previous house, there was no undue pressure to meet the exchange deadline, and the process was as smooth as you could hope for. We're delighted with the house and also the garden. Special mention to the on site team, Darren and Steve in particular, always checking in and no query/problem is too small. Even though there is still plenty of building work going on around us, it doesn't affect us day to day and every effort is made to accommodate us. A big thank you, you've made this a special experience for us.

Allan · 11 October 2022

★★★★★ 5/5

Trustpilot

Painting

Alan Foreman came out and painted one of my walls today. Carried this out to a great standard and was very pleasant!

Jack · 16 September 2025

★★★★★ 5/5

Trustpilot

Reservation Oakhurst Village

We have only recently reserved an apartment at Oakhurst Village development both Paris and Emma have been brilliant so far. They are always happy to answer any of our questions even when we are changing our mind and coming up with a different option that we want to. They have both been keeping us up to date on the progress of the build so far. We can’t wait to get into our new apartment soon.

Owen · 3 April 2023

★★★★★ 2/5

Trustpilot

Towcester Farriers/faulty towers

Our move in day delayed by 3 hours even though our solicitor confirmed our purchase was completed.We paid for upgrades that have not been supplied.We have a large number of snagging issues some 30+.We had leak from water fitting in bathroom and ceiling above entrance door has been cut out to repair on going.The tv cabling is a mess and has not worked correctly for a week now,due another visit to investigate when test equipment available.The new house experience has been poor!!!!!!!!!!

Mr · 7 October 2022

★★★★★ 5/5

Trustpilot

Customer Focused

Everything from the starting till the day of completion has been wonderful. All the staff at The Croft, Charles Church is great, very customer focused and hard working. The houses are also good but one does need to asses and see which house type is value for money and suitable to one's budget and family.

Nishith · 4 July 2024

★★★★★ 5/5

Trustpilot

Harlands Park - Charles Church

My husband and I are in the process of buying a lovely new home at Harlands Park and we have been so impressed with the service we've received so far. Because we ended up reserving our new home at a later build stage we haven't been able to pick everything we would have wanted, which was a shame. Even with reserving so late, the site team have been as accommodating as possible, where they're able to and we've managed to get most things for us apart from the kitchen and electric shower as these were already being fitted. The site manager has been really helpful and made adjustments to items where possible and we even received contact from the Contracts Manager, with progress pictures being sent along with regular updates. I used to work for a house building company and this was never done there. The site itself is really beautiful, with highly thought out landscaping and the houses are so spaced out. The site team have been really relaxed throughout the process and are happy with any questions you ask. We can't wait to move into our new home, hopefully in the next few weeks and we'll update our review once we're in!

Amy · 26 September 2022

★★★★★ 5/5

Trustpilot

Charles Church new house

From start to finish of Px’ing so as to buy our new home all of the Charles Church team have been fantastic, specifically Helena and Alannah. We do have a few snagging issues, which I am confident will be rectified quickly and to a high standard, due to the service we have received so far.

Sam · 1 July 2024

★★★★★ 5/5

Trustpilot

Charles Church new house

From start to finish of Px’ing so as to buy our new home all of the Charles Church team have been fantastic, specifically Helena and Alannah. We do have a few snagging issues, which I am confident will be rectified quickly and to a high standard, due to the service we have received so far.

Sam · 1 July 2024

★★★★★ 5/5

Trustpilot

The entire customer service team have been amazing…

The entire customer service team have been wonderful, quick and responsive ready to act on the slightest of complaints. Worthy of mention is Joe the site manager, such an amazing fellow who has been instrumental, ensuring things are done.The customer service team and site/defects management team at plot 171Festival Park, Easton Norwich

Anthony · 21 August 2024

★★★★★ 5/5

Trustpilot

South West The Orchards Paignton

South West The Orchards

Mrs · 22 February 2026

★★★★★ 1/5

Trustpilot

We just moved into a flat in Chalfont…

We just moved into a flat in Chalfont St Peter's new development and the experience, from exchange date until today, couldn't have been worse and more traumatic. Not only the apartment is full of snags -and not of the cosmetic type precisely- but the way in which Customer Services is dealing with it is appalling. They are plain rude, they make you be home for hours and then don't bother turning up or calling, they ignore you when you call .... I've been talking to neighbors and they've all been through the same. So, my advice, if you are thinking of buying something here: don't, unless you are looking at being miserable, angry and upset for a very long time. If we could, we would get our money back and run away from here as fast as possible. Unfortunately, when buying property, it doesn't work that way.

St · 16 November 2018

★★★★★ 5/5

Trustpilot

Karen @ the Cottons

The five stars is not for Charles Church but Karen in the Cottons Show house. Regardless of the snags and issues when you move to a newly built home, we need to remember the hard work that the sales team do. Karen at the Cottons was always helpful and got back to us when we had any questions. We moved long distance so needed to be sure we had support in place at our future home - Karen provided this. She was always friendly, polite, engaging and accommodating. Things may not always go right when you move and if you look at the reviews you will see that sometimes the workmanship isn't consistent and to the standard we as customers expect. Karen doesn't build the houses, she sells them and speaking from my experience she does a great job and sets herself high standards. Downside - she introduced us to Arighi Bianchi and cost me a fortune

Anonymous · 8 November 2018

★★★★★ 5/5

Trustpilot

Team Festival Park - simply the best!

From start to finish the team at Charles Church, Festival Park have been helpful, efficient and above all friendly and supportive. Nothing has been too much trouble. Joe, the site manager, has been particularly effective in making sure we have had the best experience from the company and that we are happy and pleased with our new house.

Ms · 30 April 2024

★★★★★ 5/5

Trustpilot

From the start Kate has made me and my…

From the start Kate has made me and my family very welcome to the site. Kate has kept us up to date on the development of our property and always made room for us to come and visit to see how it's all going. All of the staff have been really friendly and honest in answering any questions we presented. Kate is making this venture a comfortable and hassle free which is helping us out more than she knows. The site looks amazing and seeing residents in already we can easily see ourselves spending many happy years here. We look forward to our completion

Chris · 28 October 2018

★★★★★ 5/5

Trustpilot

We collected the keys for our new home…

We collected the keys for our new home at Harlands Park in Uckfield on Wednesday. The house and garden look great and the site is in a great location overall. Our house is one of the first to be completed but despite the on-going construction works on more homes, the site staff are doing an amazing job to give us a finished access road to our house and to keep us safe from the site works. The Charles Church construction staff and contractors are extremely helpful and polite and have made the settling in process very pleasant and easy. S & R

Shirley · 4 September 2022

★★★★★ 5/5

Trustpilot

Newbuild on Tyneside

We bought a new house from Charles Church on Tyneside in May 2018. Having finally found a buyer for our previous house we were then facing homelessness, so we were anxious to find somewhere that met our needs.Fortuitously we called in at the Charles Church development only 3 miles from where we were living. After a tour of the show house, we decided there and then to put our names down for an identical model.The sales lady was extremely helpful and professional, and from day 1 we felt we were in safe hands. She guided us painlessly through every stage of the process, which included regular liaison with all the legal parties involved. And it did not stop there: after we had moved in she was always on hand to help with any queries or issues.May/June was the estimated handover point, and this was duly completed on the last day of May.We are extremely happy with our new home, and cannot believe how well managed the entire process was. Inevitably a few "snagging" jobs have surfaced, but these have all been dealt with by the customer care team.We cannot recommend Charles Church highly enough, and unhesitatingly recommend anyone considering buying a newbuild to take a look at one of their developments.Quentin & Lorraine Scott

Quentin · 7 October 2018

★★★★★ 5/5

Trustpilot

Sophie was great with the whole sale…

Sophie was great with the whole sale process and helpful with any questions we had an absolute credit to the company, everyone has been great and helpful, great company.

Mrs · 22 December 2022

★★★★★ 1/5

Trustpilot

Disgusted with your company.My daughter…

Disgusted with your company.My daughter had enquired about purchasing one of your homes on hunters rest eaglescliffe plot 10 about 2.5 weeks ago on one of your affordable home schemes and passed all the requirements for scheme through council,Went today to pay deposit to be told the homes went on your website and rightmove by mistake and were sold to a company probably for more money so they can rent them out How does a company meet the criteria in being a first time buyer and other criteria you had to meet it had to be a first time buyer to purchase the homes think its immoral for a company to do this and also the shocking customer service over the last couple of weeks i will be taking this complaint further

MAUREEN · 25 August 2022

★★★★★ 5/5

Trustpilot

The journey we started with Saskia to…

The journey we started with Saskia to secure a home for our family has been filled with honesty, excitement, and lots patience at the same time. All the wheels that need to turn in order for stages and steps to be successfully completed are professionally engaged and monitored. We look forward to a successful outcome.

Cocky · 23 August 2025

★★★★★ 5/5

Trustpilot

Very Friendly helpful and supportive…

Very Friendly helpful and supportive company Great house snd style This is my second Charles Church home l have moved into Standards are very high - customer care Don excellent lovely to talk to , very approachable and helpful l would highly recommend anyone to purchasing one of their houses need to mention Holly Reslky helpful snd site Msnager Graham again nothing too much trouble made the whole experience brilliant Best Pauline Wright

Pauline · 21 April 2023

★★★★★ 1/5

Trustpilot

Charles Church - Regency Park

Issues with drainage and other factors at the property which have not been taken seriously. I have had to constantly chase Charles Church since February 2022 to have the garden drainage fixed as others on my row have had done. There's no consistency in the remedial work being undertaken to rectify this - when I asked for the same as what the adjacent properties have had done - the management said I was 'angling for things'. I will be taking this further as the only thing I was 'angling' for was them to do their jobs. I stressed numerous times that this needed to be fixed before the summer but this was never taken seriously. Management hardly ever get back when they say they are going to - the builders here also seem to be in the dark about what they have to do etc. I have asked for the email details of whom to contact to get this escalated - but this too is ignored. There seems to be no checks being undertaken on the properties before they are handed over to the customers otherwise features include two pence pieces drilled out and used as washers may have been noticed. Very disappointing.

Neil · 1 August 2022

★★★★★ 5/5

Trustpilot

The moment we walked into the sales…

The moment we walked into the sales office I had a feeling we will get our new home from Charles church, wellington gate. Great welcome and and very pleasant conversation and quick and easy actions and clear communication from staff really made huge influence and impact on our decision and the purchase property

Dr · 13 July 2024

★★★★★ 5/5

Trustpilot

Great

Great. Particularly good customer service from Kelly at Lambourn Meadows.

Mr · 21 December 2025

★★★★★ 1/5

Trustpilot

If you enjoy the bitter taste of disappointment, this is the developer for you…

This absolute calamity of events by Persimmon / Charles Church is as embarrassing to type as it must be to read.First issue: our plot was double booked. Quite how this can happen is beyond belief, but it happened to us. 3 weeks after reserving our plot we were informed that it had been double booked and we had lost the reservation. Second Issue: When our plot was released for full reservation, we were offered a full kitchen upgrade, turf and outside tap. The rep left the business in the days between releasing the plot and our meeting to sign. On turning up to sign, Persimmon / Charles Church pulled out their bag of disappointing surprises and we were told that the upgrade was cupboard frontals only. We assumed this to be an error and signed to secure the plot under a query that we had been promised a full kitchen upgrade as we had traveled a long distance to sign. Management refused to uphold the kitchen upgrade and their response had all of the empathy you could expect from a house brick.Third Issue: You’re Bricking Me…?Our house was initially being built with the wrong bricks. This has since been rectified but having regard to everything else here, it starts to reflect a lot… Fourth Issue: Persimmon / Charles Church will pressure you to exchange contracts within 45 days (which we did) but they will be in no rush to build your house within your mortgage offer period. Fifth Issue: (I know… this is getting tragic isn’t it…) We proceeded to select the kitchen upgrade ourselves it in the end (We reserve my position generally in this respect). We picked our finishing touches and we were happy with our selection. Until Persimmon / Charles Church came along yet again with their bag of disappointing surprises. Despite having placed our finishing touches order many months ago & being told to place the order very early in the process to avoid “any delays” (believe me… Persimmon / Charles Church need no excuses to incur any delays, they are quite accomplished at doing that themselves), and receiving written confirmation that the finishing touches had been ordered with the suppliers months ago, Persimmon / Charles Church decided they can’t source the kitchen & utility worktops we ordered (they can… I have spoken with the supplier… they are just choosing not to for “better margins”…), this is after they have installed the rest of the kitchen items and flooring. What Persimmon / Charles Church offered was not to the same quality or specification in terms of material or even colour. So if you have any expectations for a matching interior, or one that meets your expectations, think again, if our experience is anything to go by, Persimmon / Charles Church will change their mind and offer you a hodgepodge bric-a-brac option to suit themselves. To rub salt in the wound, they will initially ask you to pick the different options from pictures on WhatsApp and ask you to make a decision that day to avoid any delays… We have literally gone from delight to despair. Never have I incurred as many issues with a company as I have with Persimmon / Charles Church, it would be comical if it were not so tragic. It is extremely sad to see that a company can fall so short of meeting the most basic of customer expectations. You would be mistaken to think that it is their first rodeo at building houses. A message to management, when things go wrong, it doesn’t take much to put things right. But it should not be up to the end user to pay or suffer for any of your mistakes. Put things right, learn, put measures in place to not repeat. It’s not that difficult. Do not bully your customers. Have a word with yourselves and build some integrity (pun intended…)

Bg · 18 July 2022