5/5
GoogleAll the staff at Charles Bainbridge have been efficient and really helpful in selling my house. I would not hesitate to use them again in future.
Trusted Agent profile · Kent
Charles Bainbridge Kent reviews
★★★★★
116 reviews across 1 platform
1 The Bakery, 47 Broad street, Canterbury, Kent, CT1 2LS
Charles Bainbridge's office in Kent, at 1 The Bakery, is rated 4.6 out of 5 across 116 reviews on 1 platform, including 116 Google reviews rated 4.6.
Reviews
Every review we hold for the Kent office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you to Charley, Paul and the team for recently acting on the sale of my parents' property. They were helpful, polite, pro-active and responsive throughout - from valuation to sale. A pleasure to deal with and a successful outcome.PositiveResponsiveness, Professionalism
5/5
GoogleI cannot rate Charles Bainbridge estate agents highly enough. They offer a friendly and thoroughly professional service and support. I thoroughly recommend them to you. My sincere thanks to Paul and the team.
5/5
GoogleExcellent service throughout - from marketing, valuation, and regular updates. All staff very friendly and responsive. A big "thanks" from me and I would highly recommend to others.
5/5
GoogleHighly recommended Agent
5/5
GoogleWe recently completed the house purchase with the help of Charles Bainbridge Limited, and I couldn’t be happier with the experience. From start to finish, they were professional, approachable, and incredibly supportive. They guided us … More
5/5
GoogleVery easy purchase and great customer service
5/5
GoogleFantastic service from start to finish! The team at Charles Bainbridge were professional, friendly & knowledgeable.
1/5
GoogleAn estate agent that appears to encourage bidding wars. I notice another review states this. My advice - walk away ! I was a cash buyer offering full asking price - big mistake !
Agent replied · 11 June 2024
Dear Cat Brompton, Thanks very much for your feedback, I was naturally very disappointed to read how you felt following your experience with the Company. I have taken the opportunity to look into the details of the circumstances in order to get a comprehensive picture of the situation and my best understanding is as follows: On a visit to our office a viewing for a property of interest was arranged for you. It was explained at the same time there was significant interest and some offers had already been submitted at that point. We were therefore in the process of managing the interest and all parties who were viewing were informed of the position to ensure any decisions to become involved were from a position of fair and full knowledge of the existing circumstances. At this stage you discussed with my colleague that you didn’t want to get involved in what might become a competitive situation, but you decided to go ahead with the viewing and take things from there if the house was of serious interest Following the viewing your offer, together with your full associated circumstances, was submitted to our client who was collating all interest, both that already submitted and any other interest from the ongoing viewings. Our client was considering a number of variables in their decision-making process, they were also consulting with family members and considering the possibility of part-exchange. There was never likely to be an instant decision and being the first time the property had been sold in a decades it was an understandably significant and important decision for our client on many levels. During the process all parties were kept updated with the developing position in the same way and I understand you decided to withdraw your offer due to the amount of additional interest in the property and the uncertainty this created for you, which is perfectly understandable. It's always a very disappointing not to be able secure a property of choice and I fully understand and appreciate the frustration of such a position. We always try and manage such situations as sensitively as possible, we need to give our clients all the information required to make an informed and appropriate decision whilst keeping interested parties fully informed of the situation as it develops. I’m sorry that we were not able to provide any instantaneous decision and the related certainty that you would have preferred but in such cases there are too many variables and related decisions to do so and we have a path of due diligence to follow with our clients. I do understand such process can be so frustrating from a potential buyer’s perspective. I would welcome the opportunity to chat through the situation with you personally please do feel free to get in touch if you have a moment, my direct email address is charlie@charlesbainbridge.com and my mobile number is 07720 406462. With best wishes. Charlie.
5/5
GoogleEfficient and professional agency
5/5
GoogleVery good agent , Izzy show us the property twice ,she is very helpful and honest answered our question ,it’s shame we couldn’t go ahead to buy this property as our circumstances.but we are really appreciate their service . .
5/5
GoogleCharles Bainbridge were brilliant, they kept us well informed and ensured everything went smoothly. Everyone we interacted with were friendly and professional and I would not hesitate to recommend or use them again in future.
5/5
GoogleFriendly and helpful
1/5
GoogleGazumped me with another buyer long after offer accepted and tried to blame it on me for not replying to non-existent messages. Alleged that my solicitor had been informed I'd pulled out. Nothing of the sort. All rather fishy.
Agent replied · 11 June 2024
Thank you for your feedback. I was naturally saddened to read your review and have personally reviewed the details of the case with my team. My findings do differ from the points made in your review and naturally in the interest of clarity I think it’s appropriate for me to set them out in brief, I cannot of course go into any specifics on this platform and I would be very happy to chat my findings through in more detail with you directly if you would like to do so. The purchase of a garage was agreed to you and all parties including respective solicitors were informed in the usual way. There followed a long period of no activity or progress. Over an extend period of time the sales team tried to make contact with you on various occasions, and repeatedly spoke to your solicitor who had not received your instructions to proceed. It is obviously standard practice, and critical for the appropriate progress, for any purchaser’s solicitor to be fully instructed to proceed upon a transaction being agreed. On the latest occasion that we contacted your conveyancing solicitor they informed us that you had withdrawn from the purchase. In light of the information provided by your solicitor, we took our clients’ instructions to seek an alternative purchaser. An alternative purchaser was secured. The clients’ priorities at this point were those of progress and certainty to which end they compromised on financial gain, the opposite to your suggestion of being “gazumped”. In conclusion you did have every opportunity to purchase the garage and our clients were keen for you to do so, but having failed to make any progress and given the information provided by your solicitor on your behalf, it was in our clients’ best interests to move on. As mentioned above I would be very happy to chat the case through with you personally in more detail. Charlie Bainbridge
5/5
GoogleProvided valuation, very professional and helpful.
5/5
Google5 stars is simply not enough , Excellent service from start to finish. Paul Willmot dealt with the sale of our Mothers property after she passed away, myself and my brother were very impressed with all that Paul did, he sold the property very quickly and achieved a great price . He dealt with us with empathy at a difficult time and kept us fully in the loop on everything that was going on. He literally did everything and more. Very professional, and we would recommend him and Charles Bainbridge to all. Gary Hill
5/5
GoogleWe had a great experience with Charles and his team. They sold my Aunt's house in probate which is often a tricky situation, but they made the whole process very easy and took a lot of the pressures away from us at a time when we were all grieving. I wouldn't go to anyone else. 5 stars. Thank you.
5/5
GoogleI've just used Charles Bainbridge for the first time after a recommendation from a friend. Given that it has been a really challenging market due to the lockdown my expectations about moving the property were limited. From the moment I contacted CB they have been exceptionally professional, helpful and innovative. Their marketing was superb and we managed to get people into the property within a month. I can thoroughly recommend them .PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCharles Bainbridge have been brilliant with managing our rental property throughout. They are a small company which means we received a very personal service. They were always available for a phone call, email and in person whenever we needed them and made the whole process easy.
5/5
GoogleI don’t normally write too many reviews but I just had to do this one.. Max at Charles Bainbridge is nothing short of awesome! Always at the end of the phone to give advice and guidance. Such a straight talking guy.. reminds me of a good uncle! Thank you for all your help!
5/5
GoogleCharles Bainbridge are a company in a million, the staff are fantastic and the service they all provide is way beyond excellent. They have managed my property for two years now without fault. If you want a trouble free letting, use them.
1/5
GoogleNever use this estate agency they made them self to completely trick you and take your money
Agent replied · 11 June 2024
Dear Mr Boran, We have no record of any case history, or any dealings at all, with anyone by your name. Please do feel free to get in touch and we will of course be pleased to chat things through, we are though a little concerned you may have the wrong Company. For your ease of reference our number is 01227 780227. With best wishes. Charlie.
5/5
GoogleExcellent service from start to finish. A very friendly and professional team. Great knowledge of the local market. I had good communication from our agent Paul, updating me all the way through the process and answering any questions I had quickly, making it feel smooth and stress-free. Highly recommended!
5/5
GoogleI received excellent and timely advice from Charlie himself, as well as from all relevant staff. I would highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charles Bainbridge Kent
How many reviews does Charles Bainbridge Kent have?
Charles Bainbridge's Kent office has 116 reviews across 1 platform: 116 on Google.
What is Charles Bainbridge Kent's rating?
Charles Bainbridge Kent is rated 4.6 out of 5 across all 116 reviews, and 4.6 out of 5 on Google from 116 reviews.
Where is Charles Bainbridge's Kent office?
Charles Bainbridge Kent, 1 The Bakery, 47 Broad street, Canterbury, Kent, CT1 2LS.
