5/5
The issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Trusted Agent profile · Kensington
★★★★★
515 reviews across 2 platforms
5 Thackeray Street, Kensington, W8 5ET
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Kensington, at 5 Thackeray Street, is rated 4.5 out of 5 across 515 reviews on two platforms, including 78 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Benham and Reeves Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington.
Every review we hold for the Kensington office, from every platform, shown as written. First names only.
5/5
The issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
5/5
Very professional management team who are very helpful and timely in responding to queries we had. Never had an issue during our tenancy.
Thanks for your kind feedback about our property management service, I am glad you have received good service, I will let the team know. Kind regards, Simran Prasad, Director of Property Management
1/5
Would Avoid
My sad experience dictated that they care for their wallet more than customer's satisfaction.
Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R
5/5
Excellent service from Benham & Reeves.
Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.
4/5
Responsive team
Responsive team, quick, effective, responsive
Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R
4/5
Responsive
Responsive, reliable and professional.
Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R
5/5
Professional, responsive, pleasant to deal with. Would definitely recommend them.
Thanks very much for this review, we are glad you had a positive experience with our Kensington lettings team. Recommendations are very important to our business. Kind regards, Marc von Grundherr, Director
5/5
Good quality products, good service!!!
Thanks for your 5 star rating and feedback, really good to hear your positive experience of our service. Many thanks, Emily Taylor, B&R
5/5
professional
very professional for each step letting agent: Francesca Moralis
5/5
very efficient
work very well done
Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R
5/5
Roland provided a 5 star service.
Hi Roland,
Hi Andrew, we are thrilled to hear that you've felt so well supported throughout your time renting a property with Benham and Reeves. We are glad to hear that Roman from our Fulham lettings team was able to assist you. Thanks for your custom and good luck with your move to Dublin. - Ruth, B&R
5/5
Great suppprt
Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
Yoshi Tsuji
Great experience
Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R
5/5
Great Service..
Rating only, no written review.
Hi Sri, thank you very much, we are glad to hear this! Thanks for your custom. - Ruth, B&R
5/5
Excellent services
Hi Fook, thanks for sharing a five star rating here, we're very pleased to hear you've found the service excellent. Thanks for your custom. - Emily, B&R
5/5
Very good!Timely
Thank you for your kind comment, we are pleased you are finding the service good and timely! Thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
Very Good Service and Helpful
Rating only, no written review.
5/5
Great service and quick responses
Rating only, no written review.
Hi L, we are very pleased to hear you've had a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
Excellent service and professional.
Rating only, no written review.
Hi Louis, thanks for sharing a five star rating here, we are glad to hear you've found our service excellent and professional. Thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
Rating only, no written review.
Hi Peter, thanks very much for sharing a five star rating here for our Kensington estate agents, we appreciate it. - Ruth, B&R
5/5
Rating only, no written review.
Hi Methisa, thank you for sharing a five star rating for our Kensington Estate Agents, we appreciate it. - Ruth, B&R
5/5
Rating only, no written review.
Hi Laure, thank you for sharing a five star rating here for our Kensington estate agents, we appreciate it. - Ruth, B&R
4/5
Rating only, no written review.
Hi CC, thanks for taking the time to leave feedback for our Kensington Estate Agents, we appreciate it. If we could have done anything more to get a five star rating, please email details of your experience to info@benhams.com - Emily, B&R
5/5
seamless new contract process
Rating only, no written review.
Hi David, we're glad to hear you've found the lettings process seamless, this is great to hear. Thanks for sharing a five star rating here.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Benham and Reeves Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington.