Trusted Agent profile · Kensington

Benham and Reeves Kensington reviews

4.5

★★★★★ Excellent

515 reviews across 2 platforms

5 Thackeray Street, Kensington, W8 5ET

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Kensington, at 5 Thackeray Street, is rated 4.5 out of 5 across 515 reviews on two platforms, including 78 Google reviews rated 4.7.

Google logo

4.7 / 5

78

Reviews on Google

This office

Trustpilot logo

437

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Kensington office, from every platform, shown as written. First names only.

5/5

Trustpilot

The issue was dealt with professionally and nicely.

The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Linda · 31 October 2023

5/5

Google

Very professional management team who are very helpful and timely in responding to queries we had. Never had an issue during our tenancy.

James · 24 February 2016

Agent replied · 22 February 2024

Thanks for your kind feedback about our property management service, I am glad you have received good service, I will let the team know. Kind regards, Simran Prasad, Director of Property Management

1/5

Trustpilot

Would Avoid

My sad experience dictated that they care for their wallet more than customer's satisfaction.

Vas · 15 June 2019

Agent replied · 21 February 2024

Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Benham & Reeves.

Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.

Darren · 30 October 2023

4/5

Trustpilot

Responsive team

Responsive team, quick, effective, responsive

Jim · 23 October 2020

Agent replied · 21 February 2024

Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R

4/5

Trustpilot

Responsive

Responsive, reliable and professional.

Boejono · 31 October 2020

Agent replied · 21 February 2024

Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R

5/5

Google

Professional, responsive, pleasant to deal with. Would definitely recommend them.

Ivana · 23 February 2017

Agent replied · 22 February 2024

Thanks very much for this review, we are glad you had a positive experience with our Kensington lettings team. Recommendations are very important to our business. Kind regards, Marc von Grundherr, Director

5/5

Google

Good quality products, good service!!!

Geo · 23 February 2020

Agent replied · 22 February 2024

Thanks for your 5 star rating and feedback, really good to hear your positive experience of our service. Many thanks, Emily Taylor, B&R

5/5

Trustpilot

professional

very professional for each step letting agent: Francesca Moralis

Zhiqiang · 18 October 2023

5/5

Trustpilot

very efficient

work very well done

Xuejia · 28 July 2026

Agent replied · 25 September 2026

Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R

5/5

Trustpilot

Roland provided a 5 star service.

Hi Roland,

Andrew · 8 June 2026

Agent replied · 11 June 2026

Hi Andrew, we are thrilled to hear that you've felt so well supported throughout your time renting a property with Benham and Reeves. We are glad to hear that Roman from our Fulham lettings team was able to assist you. Thanks for your custom and good luck with your move to Dublin. - Ruth, B&R

5/5

Trustpilot

Great suppprt

Terry · 11 May 2026

Agent replied · 11 June 2026

Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Yoshi Tsuji

Great experience

Johnson · 9 May 2026

Agent replied · 11 June 2026

Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Great Service..

Rating only, no written review.

Sri · 2 April 2026

Agent replied · 11 June 2026

Hi Sri, thank you very much, we are glad to hear this! Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Excellent services

Fook · 29 January 2026

Agent replied · 26 February 2026

Hi Fook, thanks for sharing a five star rating here, we're very pleased to hear you've found the service excellent. Thanks for your custom. - Emily, B&R

5/5

Trustpilot

Very good!Timely

红浪 · 27 January 2026

Agent replied · 24 August 2024

Thank you for your kind comment, we are pleased you are finding the service good and timely! Thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Very Good Service and Helpful

Rating only, no written review.

Lau · 22 January 2026

5/5

Trustpilot

Great service and quick responses

Rating only, no written review.

Low · 5 December 2025

Agent replied · 26 December 2025

Hi L, we are very pleased to hear you've had a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R

5/5

Trustpilot

Excellent service and professional.

Rating only, no written review.

Louis · 15 August 2025

Agent replied · 27 August 2025

Hi Louis, thanks for sharing a five star rating here, we are glad to hear you've found our service excellent and professional. Thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Google

Rating only, no written review.

Peter · 3 July 2025

Agent replied · 30 December 2025

Hi Peter, thanks very much for sharing a five star rating here for our Kensington estate agents, we appreciate it. - Ruth, B&R

5/5

Google

Rating only, no written review.

Methisa · 13 April 2025

Agent replied · 23 October 2024

Hi Methisa, thank you for sharing a five star rating for our Kensington Estate Agents, we appreciate it. - Ruth, B&R

5/5

Google

Rating only, no written review.

Laure · 13 April 2025

Agent replied · 23 October 2024

Hi Laure, thank you for sharing a five star rating here for our Kensington estate agents, we appreciate it. - Ruth, B&R

4/5

Google

Rating only, no written review.

C · 5 March 2025

Agent replied · 13 April 2026

Hi CC, thanks for taking the time to leave feedback for our Kensington Estate Agents, we appreciate it. If we could have done anything more to get a five star rating, please email details of your experience to info@benhams.com - Emily, B&R

5/5

Trustpilot

seamless new contract process

Rating only, no written review.

David · 18 July 2024

Agent replied · 24 August 2024

Hi David, we're glad to hear you've found the lettings process seamless, this is great to hear. Thanks for sharing a five star rating here.- Ruth, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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