Benham and Reeves Kensington reviews

★★★★★ 1/5

Trustpilot

Real shameless scammers

After three months we finally got the deposit back from TDS by filing a dispute against this agency..The adjudicator decided that they were charging two to three times of the deposit than they deserve. We also realised that they are arbitrarily and unlawfully charging a 'checkout fee'. This is deemed unlawful regardless what they forced us to sign. The checkout fee was refunded per the adjudicator's request. Yes.. they will bombard all your coms to pressure you into buying, paying, signing, and the worst part, by twisting the actual laws and regulations against you. Please remain calm, and seek legal help if you feel like that you have been coerced by them. Do not waste more time trying to talk sense with them. As you read their replies here on trustpilot, they never sincerely apologized for anything or admit they did anything wrong. Regarding to the conduct of the agent we are currently preparing a lawsuit. We believe in justice, and would not stop until justice is served.

Charlie · 22 December 2022

★★★★★ 5/5

Trustpilot

Managing agent

Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.

Sarah · 16 December 2022

★★★★★ 1/5

Trustpilot

Rented a flat with them

Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction

Mr · 26 June 2024

★★★★★ 5/5

Trustpilot

Kayleigh Top Service

Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.

William · 19 December 2022

★★★★★ 5/5

Trustpilot

I purchased my flat via B&R

I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.

Borjan · 22 June 2022

★★★★★ 5/5

Trustpilot

Lisa-Jane Stratton is fabulous and very…

Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!

JM · 26 June 2023

★★★★★ 5/5

Google

Great agency. Rubel and Thuraya helped me find the ideal flat by the first viewing! They also did a lot in negotiating with the landlord for my requests and got me a great offer.

Dongchen · 13 April 2025

★★★★★ 5/5

Trustpilot

Very supportive with pet queries

Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!

Lisa · 6 April 2022

★★★★★ 5/5

Google

Have had a great experience with our tenancy - Roo in particular has been extremely understanding and flexible with our circumstances and we are very grateful to partner with him and the team!

Anahita · 13 April 2025

★★★★★ 5/5

Trustpilot

Incredible Service

The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik

Erik · 22 September 2023

★★★★★ 5/5

Google

They were so responsive, polite and accommodating throughout the whole process. Trying to rent a new place during COVID-19 isn’t easy, B&Rs professional staff definitely made the whole process easier. Thank you Brett and Veronica especially!PositiveResponsiveness, Professionalism

Duygu · 20 June 2021

★★★★★ 5/5

Trustpilot

Amazing service

I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.

Ishan · 24 February 2022

★★★★★ 5/5

Trustpilot

Jack Tyrimos

Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!

Jack · 12 August 2024

★★★★★ 5/5

Trustpilot

Many thanks to Benham & Reeves team

Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!

Igor · 15 February 2023

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finishwould highly recommend Wesley Ramsey for letting

Stephen · 22 November 2023

★★★★★ 1/5

Trustpilot

Unprofessional

We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.

Gabriel · 28 November 2021

★★★★★ 1/5

Trustpilot

Never ever rent with these people

Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit

Nishat · 30 September 2021

★★★★★ 5/5

Trustpilot

Brilliant Customer Service

An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.

Ashraff · 20 October 2021

★★★★★ 1/5

Trustpilot

After 18 days still waiting for repairs/mattress removal

I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.

Mariana · 9 August 2021

★★★★★ 5/5

Trustpilot

Team @ B & R offered me great support…

Team @ B & R offered me great support and assistance to rent my new flat!

Customer · 22 August 2025

★★★★★ 5/5

Trustpilot

Raj has provided an excellent service…

Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.

Mainul · 12 September 2024

★★★★★ 5/5

Google

Thank you to Mr Brett Boyd for securing us a tenant in such challenging times for the rental market. We are very impressed with his professionalism, sincerity in rendering advice and his client's interests are always paramount to him. He is very responsive to our queries and understand our requirements and needs extremely well. Veronica, who deals with the administration is also very efficient and will rush to complete documentation within a tight time frame . We are very pleased with the excellent service rendered by Brett and Veronica and would not hesitate to recommend B& R to our friends.

Ol · 22 February 2021

★★★★★ 5/5

Trustpilot

You can't go wrong with Nick and Benham & Reeves

Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.

Terry · 28 March 2024

★★★★★ 5/5

Trustpilot

Marketed our property very well

Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.

Anthony · 21 September 2023