5/5
GoogleIn was supported by Ed and Belle at Strutt and Parker - they could not have been more helpful and efficient - we exchanged within less than 10 working days and completed 2 weeks after! Great agent all around!
Trusted Agent profile · Kensington and Chelsea
Strutt & Parker South Kensington & Earls Court reviews in Kensington and Chelsea
★★★★★
524 reviews across 2 platforms
90 Old Brompton Road, London, SW7 3LQ, Kensington and Chelsea, SW7 3LQ
Part of Strutt & Parker, see every office.
Strutt & Parker's office in Kensington and Chelsea, at 90 Old Brompton Road, is rated 4.5 out of 5 across 524 reviews on two platforms, including 73 Google reviews rated 4.9.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Strutt & Parker South Kensington & Earls Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google5/5
TrustpilotS&P- A highly professional, efficient agency.
I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.
5/5
GoogleThe sale of our flat was long and complicated. Without the help of Agne Karuzaite, I don't think we would have reached the end. She was excellent all the way to the finish and I'm so grateful for her work, expertise and calm demeanour throughout. Thank you Agne!
5/5
GoogleEdward Bensted recently helped me with a search, he’s incredibly knowledgeable and easy to deal with. I would highly recommend to anyone looking to buy or sell in the area.
Agent replied · 16 April 2026
Thank you, Fred, for your wonderful review! We're thrilled to hear that Edward provided you with knowledgeable and reliable support during your search. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Kind regards, Strutt & Parker
5/5
GoogleI had a great experience with Strutt & Parker. A very friendly, knowledgeable and helpful team. Rachael in particular was professional, efficient and communicative. Highly recommend!
Agent replied · 16 April 2026
Thank you, Elisha, for your fantastic review! We're delighted to hear you had a great experience with our friendly and knowledgeable team, especially Rachael, who embodies our commitment to customer-centric service. Your high recommendation truly reflects our dedication to providing reliable and trustworthy support, and we look forward to welcoming you back soon! Kind regards, Strutt & Parker
5/5
TrustpilotTrying to sell in the recent economic…
Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.
5/5
GoogleOne does not often take the time to leave reviews, so when one does, it is either because something terrible has happened, or in this case, because of continued excellent service. I can confirm that I have purchased two properties and sold one, through Ed and his amazing team in the last few years. On all of these occasions they have ensured the entire process was seamless and handled with the upmost professionalism. I would urge buyers and sellers of property in the South Kensington to choose Strutt & Parker as their partner.
Agent replied · 24 October 2024
Hi Thomas, thank you for your feedback. We are very proud of our South Kensington team and will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
GoogleI recently purchased a flat with S&P and I was very impressed with their honesty and professionalism. Edward Bensted was extremely helpful throughout the negotiations and made himself available at all times.
5/5
TrustpilotSarah Cull’s decades of experience…
Sarah Cull’s decades of experience provided us with fantastic advice and a clear strategy to sell our house so we could purchase our dream house. Sarah handled our copious amounts of questions with grace and professionalism throughout.
5/5
TrustpilotThankful to the good services!!!
1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.
5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
1/5
TrustpilotSadly our experience hasn't been great…
Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.
5/5
TrustpilotSophia and Sharnie from Strutt & Parker Suffolk
Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!
5/5
GoogleAn excellent agency that has demonstrated a high level of professionalism and speed in execution. A big thank you to Rachael!
5/5
TrustpilotThe very best Estate Agents
I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill
5/5
TrustpilotGina Simpson at Strutt & Parker offers an outstanding service
My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.
1/5
TrustpilotCaroline Clark disgraceful attitude.
We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.
5/5
TrustpilotRecent house purchase
Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.
5/5
TrustpilotThe Best In Gerrards Cross
I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.
5/5
TrustpilotWe nearly went with Purple Bricks!
We nearly went with Purple Bricks to save us some money, what a mistake that would have been!!Not only was the entire process stress free, with Victoria and team always on hand to answer (unlike horror stories I've heard from other well known firms!), it's fair to say the expertise from Strutt Parker made up for the financial saving AND SOME tenfold, due to being able to market our property personally, to a tailored audience of ready to buy clientele who gained more on our sale price than any basic Rightmove listing could ever acheive.
5/5
TrustpilotMaking life changing decisions
Making life changing decisions cannot be easy - but once we found our dream home I was surprised at how easy everything fall into place with the support of Gina Simpson from Strutt & Parker. Even though we were the purchaser I felt that Gina gave good advice and helped us to stay on track and to realise our dream location. I felt Gina was reliable, honest and a true professional. My summer vacation is now sorted - it's a staycation in the new garden!
5/5
TrustpilotGina - Strutt and Parker
Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.
5/5
GoogleThe Strutt & Parker team was very helpful in finding our next flat. Rachael in particular was very accommodating throughout the whole process. Well recommended!
Agent replied · 16 April 2026
Thank you, Maxim, for your wonderful review! We're thrilled to hear that Rachael and the Strutt & Parker team provided you with such helpful and accommodating service in finding your next flat. Your recommendation means a lot to us, and we look forward to supporting you again in the future! Kind regards, Strutt & Parker
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Strutt & Parker South Kensington & Earls Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
