Trusted Agent profile · Kensington and Chelsea
★★★★★
669 reviews across 2 platforms
303 Westbourne Grove, London, W11 2QA, Kensington and Chelsea, W11 2QA
Part of Strutt & Parker, see every office.
Strutt & Parker's office in Kensington and Chelsea, at 303 Westbourne Grove, is rated 4.6 out of 5 across 669 reviews on two platforms, including 227 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleAmazing experience, I was in a bit of a pickle and needed to move quickly. Charlotte was awesome, went totally out of her way for me, kept me in the loop about everything and found me an amazing new place to live. Recommend!PositiveResponsiveness, Professionalism
1/5
TrustpilotPoor customer service and failure to…
Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
GoogleI have rented my flats with Strutt for many years and always found them to be extremely professional in every aspect . Highly Recommended . Matt Griffith in particular is excellent
Hi Flappo, thank you so much for your feedback. We will certainly pass your comments on to Matt. Best wishes, Strutt & Parker
5/5
GoogleI had the best experience working with Charlotte Hewett! She not only helped me find the best flat but also went above and beyond through the application process for me. Anyone would be lucky to work with her!
Hi Abigail, thank you so much for your feedback. We will certainly pass your comments on to Charlotte. Best wishes, Strutt & Parker
5/5
GoogleI came across a unique flat in Ladbroke Grove, and Charlotte's support was invaluable in getting an offer to secure the flat. Charlotte's friendly and engaging personality was a delight to deal with; she was accommodating with viewings, responsive, and knowledgeable across my different queries about the area/flat/market. Thank you!
Hi Rory, thanks very much for your review. We're glad Charlotte was able to support you throughout the process and will pass the message on to her. Best wishes, Strutt & Parker
5/5
GoogleS & P in Notting Hill were extremely professional at all times when I was purchasing my property. Shauna Walsh at S & P constantly kept me updated and was extremely helpful making sure that progress was made efficiently and smoothly. Nothing was to much trouble, thank you Shauna
5/5
TrustpilotExcellent, personal service
Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.
5/5
TrustpilotExcellent service from Gina
I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent
5/5
GoogleHelped by Strutt & Parker to find my new place in Notting Hill. They really look after you and assist at any stage of the process. Charlotte was incredibly helpful and caring.PositiveResponsiveness, Professionalism
5/5
TrustpilotLockdown sale
We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.
5/5
TrustpilotFirst rate service
Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly
5/5
GoogleWe used Sian as our letting agent to rent a flat and she was brilliant, highly recommend! Very communicative and super lovely.
Hi Emily, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Sian. Kind regards, Strutt & Parker
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!
5/5
GoogleWorking with Strutt and Parker on behalf of my boss has been an absolute pleasure. Their professionalism and dedication throughout a really difficult and time consuming sale and conveyancing process has been second to none. We would wholly recommend Shauna and her team.
5/5
GoogleI highly recommend Anastasia. She was beyond helpful and only showed us properties that we loved. She had our criteria spot on every time. She is approachable and informative (but not pushy) and kindly showed us properties at unsociable hours. An absolute pleasure to work with!
5/5
TrustpilotShannon Flanagan is a star!
Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!
5/5
GoogleI recently rented a flat through S&P Notting Hill. Younus was extremely helpful throughout the whole process going above and beyond. It has been my best experience with an agency and I couldn’t recommend him highly enough.PositiveResponsiveness, Professionalism
1/5
TrustpilotNot responding since we left the flat. Not returning the deposit
After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.
5/5
GoogleFred’s professionalism shines through his helpful and attentive nature, ensuring our preferences were considered throughout the rental process. His noteworthy responsiveness, friendly approach, and diligent task handling make the whole house hunting experience enjoyable. Fred's constant online availability reflects his dedication to providing excellent service, while his consistently polite demeanor adds a layer of professionalism, contributing to an overall positive real estate experience.
4/5
GoogleI had a positive experience with the Notting Hill S&P team when renting out our flat. The team were always responsive, and friendly, and answered all of the questions I had throughout the process. Thank you to Matthew Griffith in particular for all your hard work.
5/5
GoogleShauna Walsh has been really amazing! She managed to get an excellent buyer for my flat , great deal.And she did it through the pandemic facing lots of obstacles, always calm and in good mood. Great professional and amazing person.Thank you!
5/5
TrustpilotFrom the moment we met Sarah and some…
From the moment we met Sarah and some of the other staff at Strutt and Parker through seeing one of their properties it felt like they were invested in our journey to get the property we wanted, Even when we thought we weren’t going to get the house they were supportive and kept us in the loop at all points, We got our dream house eventually which was a dream come true and has changed our own lives personally, the whole process was well supported and professional throughout and we are happy to have dealt with such wonderful staff. Thank you everyone at Strutt and Parker.
5/5
GoogleVery positive experience with Sian. She was great in helping us secure a lovely flat in Notting Hill.
Hi Cedric, many thanks for your review! Kind regards, Strutt & Parker
5/5
GoogleCharlotte Hewitt and the lettings team have been fantastic. Great general market advice and guidance and also professional and personable in matching the right tenant to the property. Highly recommended !
Hi Sophie, thank you so much for your feedback. We will certainly pass your comments on to Charlotte. Best wishes, Strutt & Parker
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