Trusted Agent profile · Kensington and Chelsea
★★★★★
942 reviews across 2 platforms
136 Lancaster Road, London, W11 1QU, Kensington and Chelsea, W11 1QU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 136 Lancaster Road, is rated 4.2 out of 5 across 942 reviews on two platforms, including 152 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons North Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotDaniel Leung from Marsh and Parsons has…
Daniel Leung from Marsh and Parsons has been a great manager for our property this year. He always responds promptly and is very helpful.
Dear Bella, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotM&P service (Tatian Rodrigues)
I was really happy with the assistance provided byTatiana Rodrigues with communication with tenants, arranging the service for the flat and communicating back to me (landlord).
Dear Christina, We are glad you had a great experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEffecient business.
They are efficient as I expect of a business. Doing on my behalf all that is to be done. For this reason I am happy to pay for the management and letting service.
Dear Vidur, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service! Keep it up
I highly recommend my accountant ( believe it’s Adan) for their exceptional problem-solving abilities, clear communication, and genuine willingness to thoroughly investigate any of my queries. Their dedication has greatly eased my accounting concerns.
Dear Enjn, It’s great to hear that you have had a brilliant experience with our Accounts Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJust sold my flat with M&P North Kensington. Jay Badiani was my contact at M&P and he was brilliant. He kept the lines of communication open at all times which greatly eased the stress of a difficult sale. I received very good advice along the way from Jay. Could not ask for better.
5/5
TrustpilotGreat service
Great service, and very attentive staff (Abdullah Leghari). They make themselves available at various ours of the day that help alleviate any issue that may arise with the tenant. I would recommend them again and again to others,
Dear Farhan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotvery responsible and attentive company
very responsible and attentive company, from the first contact we were very well attended.Ollie who accompanied us at all times, very attentive, professional and careful with what was asked.thank you so much team and especially Ollie
4/5
TrustpilotThe Personal Touch
I like the personal relationship with clients. All the agents who I have been in contact with at the Northcote Branch have been helpful. My agent has always responded to my requests and been proactive in resolving issues.
Dear Helen, Thank you for your kind comments regarding the Northcote team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla Slevin
Derbhla has always during my long association with Marsh and Parsons been one ofthe most courteous and helpful persons though all the trials of tribulations of tenant/landlord coordinator cannot recommend her more highly
Dear Janice, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
GoogleRecently used Marsh & Parsons services for a letting. Extremely helpful, particularly the estate agent who was dealing with our case 'Matteo' - charming young man, who went above and beyond to make us feel at home.
Dear Michael, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review. Kind Regards, Marilyn Plews, Customer Relations Team
4/5
TrustpilotProperty Management
Abdullah maintains regular communications and is always quick to respond to my emails and calls. He has resolved historical maintenance issues with minimum fuss or impact to the tenant. I feel confident that my property is good hands.
Dear Richard, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat communication
Great communication, helpful, informative.
5/5
TrustpilotThank you Eryk Stepniak
Eryk handled the renewal documents - which were not a straight forward process - in a professional way..He was patient in waiting for the moving in tenant to get his right to rent documents finally processed.Highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotPhoebe Negueroles Estate Agent at Marsh&Parsons 2023
Phoebe Negueroles at Marsh&Parsons has been my estate agent since March 2023. Her work has been consistently conscientious and she has competently handled jobs that require problem solving as well as her regular duties.
Dear Drake, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProperty Management
I work with Jonathan Jarman-Ho and Elisabeth Ppasa and both have been excellent. Very professional and always responsive. They make life so much easier for me. A good team!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh & Parsons were amazing
Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotLease renewal
They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAlarming Incompetence: Urgent issues not dealt with
Unfortunately my experience is very similar to the reviews that are already posted here which is frustrating and alarming and should set off alarm bells for any respectable company who wants to remain viable. I’ve never seen so many negative comments levelled against a company. The pain point for me is reporting urgent issues that never get dealt with, the high turn over of remarkably incompetent agents (bar 1 or 2) who have no idea how to communicate or execute their role or assume any level of responsibility.A company that has such high turnover is a red flag in itself. There’s obviously no adequate training or retention strategy to encourage employees to develop in their role or stay. Senior management don’t seem to exist or just hide behind their front line colleagues. Anyone with that title working for Marsh and Parons needs to re-educate themselves on what management means. Specifically for us, how long should a family have to wait for a replacement fridge after the door falls off twice on the floor ?? We’re now waiting 5 days for a solution with me chasing daily as the agents in charge don’t seem to comprehend a sense of urgency and when I ask to escalate , there’s no-one from senior mngt available to speak with. A fridge is a vital appliance and this situation is getting stressful. We’re also waiting 7 months on a leak in a roof that’s causing rain water to pour onto the kitchen table, a gate pillar that’s wobbly and can fall onto a public footpath and dampness thats creeping through the property and needs to be managed. The response is we can’t reach your landlord or we’ll chase that so the onus is back to us to keep chasing …we pay our rent every month without fail, maintain the property to a very high standard. As a landlord myself I would never dream of using such an unprofessional and incompetent agency to have anything to do with my property.
1/5
TrustpilotCon -Men
I would give them a - 10 negative review if I could. They con customers and dont care. They use a tenant referencing agency who give a glowing review which is a pack of lies saying the tenant is in a well paid job, when she is unemployed, a false employee reference, saying that the previous landlord gave a good reference when infact he evicted her. Once she was evicted Marsh and Parsons took no responsibility and fight it with a dubious solicitor.M & P should be SHUT DOWN. Even when the Directors are alerted they dont want to know.
1/5
TrustpilotBe warned, think twice about using this company. Do your research.
I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.
5/5
TrustpilotThe availability & kindness of Kisha
The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.
Dear Cliente, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh and Parsons - change of tenancy
Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you
Dear Cheski, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI am very pleased with the excellent…
I am very pleased with the excellent management of my property by my dedicated property manager Abdullah. He's shown remarkable patience and dedication in ensuring everything runs smoothly. Highly recommend!
Dear Vincent, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor Ziegler The renewals Team…
Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more
Dear Vaki, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons North Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
