Trusted Agent profile · Kensington and Chelsea
★★★★★
943 reviews across 2 platforms
136 Lancaster Road, London, W11 1QU, Kensington and Chelsea, W11 1QU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 136 Lancaster Road, is rated 4.2 out of 5 across 943 reviews on two platforms, including 153 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons North Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience working with Matteo, who was really considerate, helpful and professional.
Dear Nik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotFab help from Jasmin p
Jasmin Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!
Dear Theo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
5/5
GoogleWe had Jay Badiani looking after us for our recent purchase of a house in Kensal Rise. Jay understood our criteria from the start and only suggested properties that he knew we'd like. The process to exchanging was smooth and efficiently handled, which was essential given that we live in Singapore, with a 7 hour time difference. A breath of fresh air. Thanks Jay!
4/5
TrustpilotGreat service during change of tenancy
Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.
Dear Chiara, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley, Customer Relations Team
5/5
GoogleIt's been my second time using Marsh and Parsons and the service has always been so wonderful! Massive thank you to Matt and the team!
Hi Jessy, thank you so much for taking the time to leave us such a positive review! We're delighted that you had such a good experience with us and will be sure to pass your feedback on to Matt and the team. Please let us know if there is anything else we can help with. All the best, M&P
5/5
TrustpilotGreat brand
Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!
Dear Echelon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
GoogleI'd like to share my recent experience with the agency and the lack of professionalism. Please be careful with what they communicate over the phone and get everything in writing (email and CHECK THE CONTRACT). In detail here, they have failed to communicate my requests to the landlord related to: 1. the break clause: I had asked for a business relocation break clause, which was confirmed over the phone, but not reflected in the contract, and subsequently communicated over the phone that "I don't need to ask for that, and that if I need to break the contract there are ways 2. I had asked for a specific rent payment date aligned to my salary, this was again confirmed over the phone, but I am now chased for 2 days late payment. On the day of my move, the personal belonging of the previous tenant were still there, so I had to deal with and convince them to ask the landlord to remove everything, so that I could move in.
5/5
TrustpilotAbsolutely brilliant
Absolutely brilliant. I’m not well and I couldn’t have achieved the seamless rental without her.
5/5
TrustpilotCameron has been a great help
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThey were fantastic! They were knowledgeable, responsive, and truly went the extra mile to help me find the right home. Their guidance made the whole process stress-free. Highly recommend!
Dear Cecilia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat property management
I have been dealing with Will Whitty as a property manager for my flat in Chelsea and he has been brilliant. Always quick to respond and very helpful when it comes to sorting out any issues. Couldn’t recommend him more.
Dear Sana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotExcellent Property Manager
We have had a very positive experience with our M&P Property Manager who has assisted through issues that are often time sensitive and negatively impact us as residents. They have consistently been proactive, always very responsive and flexible whilst demonstrating a professional and understanding manner. Very impressive.
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotI had a great experience with William @…
I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.
5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI was looked after by Jay Badiani, for a purchase that turned out to be really difficult. Jay was extremely helpful throughout the entire process. Always friendly and available, returning calls within minutes. Offering good advise when needed, helping to speed up processes where possible and accommodating busy life schedules. I would and have recommended him to friends. Thank you Jay!
5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAsh Hustings has been very helpful in…
Ash Hustings has been very helpful in answering all my queries.
5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJay Badiani was an excellent communicator - keeping in touch throughout the sale - which made a big difference during a stressful time. He was professional, friendly and went out of his way to offer an excellent service. Despite the challenges of acting for an overseas vendor Jay ensured the sale went through smoothly We were very pleased, thank you.
1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
5/5
TrustpilotFriendly and efficient!
M & P....originally Conrans, have managed my property for 5+ years with Debbie Lewis at the helm.
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
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Tell us what you need and we'll put you in touch. Marsh & Parsons North Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
