Trusted Agent profile · Kensington and Chelsea
★★★★★
945 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 945 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and great service
Very helpful and great service! Victry was most helpful with all our queries & quick to respond
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAssignment of tenants
Jordann made the whole assignment of tenants very easy and seamless. A pleasure to deal with M & P!
Dear Charlie, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThey hire good people
Jasmin Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.
5/5
Trustpilothelpful, reliable and responsive
Phoebe Negueroles is extremely helpful. She responds quickly and efficiently to every question. she's clear in her communications and very pleasant at every interaction!
Dear Clova, Thank you for taking the time to leave a wonderful 5 star review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent serviceEveryone we've dealt with has shown…
Everyone we've dealt with has shown expert professional skill, timing and experience that has delivered the perfect result for us and our tenants.Every aspect of customer service is excellent!Our experience of letting our flat has been so much easier and quicker than we expected - a really good experience. I wouldn't hesitate to recommend.
Dear Anne, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleSuper efficient and great viewings organised by Tristan from Holland Park office.
Dear Klaudija, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotJasmin at Marsh & Parsons was great to…
Jasmin at Marsh & Parsons was great to work with for our leasing process. We are new to the UK so this was a new process for us, with lots of paperwork & logistics to sort out. She was very helpful and responsive throughout. We are now happily in our new home and loving it! :)
Dear Morgan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotChange of occupancy
Very impressed with Will Whitty, a property manager at Marsh & Parsons. Responsive, diligent, courteous and very pleasant to deal with. He handled the matter with the care and professionalism that it deserved and made what looked like a long and tedious process a fairy simply one. One of the best property managers we’ve come across over the years. And we’ve seen many!
Dear Maxim, Thank you for taking the time to leave a lovely review regarding Will. Kind regards, Lesley, Customer Relations Team
5/5
GoogleNicole was amazing, really responsive and patient with us!
Dear Julia, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat experince, Layna is a great agent - very responsive and proactive.
Dear Irma, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team
5/5
GoogleDealt with Kristel who was very friendly and super efficient. We were shown exactly the type of places we were looking for and Kristel was very responsive at any time of the day. Got everything done in exactly a week and super excited to move into our new flat now. Thank you :)PositiveResponsiveness, Professionalism
5/5
GoogleLisa was great helping me with everything I needed. She is really professional, super quick and kept me updated during all stages of the process. She was really friendly and kept me at ease during everything. Hands down the most capable and trustworthy agent in the area. I would fully recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat employees
Jordann Webb is always very helpful and an asset to your company. Appreciate the quick and clear responses.
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWilliam is so professional and helpfull…
William is so professional and helpfull !!! Thank you very much !
Dear Mahdi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiles was very helpful
Giles was very helpful with all our questions and helped things move progressively
Dear Lynn, Thank you for taking the time to rate your service with Giles and the M&P team. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharlie is an unbelievably detailed…
Charlie is an unbelievably detailed individual who will always go the extra mile. I cannot thank him enough for looking after my property.
Dear Reina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPositive
My experience with Marsh and Parsons has been overall positive. Abdullah was very responsive and helpful when we faced any issues.
Dear Shiffa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI have used property management for…
I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.
Dear Claire, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessional Lettings & Tenancy Managers
Change of tenant was promptly and efficiently completed on two separate occasions at two different properties which I manage; both incoming and outgoing tenants as well as myself were very pleased with how smoothly the outcome turned out to be.The service M&P provide is always reassuring; all health and safety & legal requirements are followed without fail. Tenants and landlords are treated fairly. Strongly recommend this company.
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah is a fantastic property…
Abdullah is a fantastic property manager - efficient and helpful.
Dear Abdullah, Thank you for taking the time to leave such a lovely review. Your comments regarding Abdullah are really appreciated and we are delighted you received a 5* service from the team. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay away
There is not even 1 positive thing I could say about this agency.
Dear Lemmon, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVictry is very efficient
Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!
Dear Edel, Thank you for taking the time to leave a wonderful 5* review. Victry will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAfter selling our house in Holland Park we realized how difficult it was to change neighborhood. We were looking to buy in the area for months with various agents but nothing was appealing to us. Gillian Pushkarna in Marsh and Parsons managed to show us a few properties in a couple of hours and the next day we made an offer on one of them leading to a successful purchase! Gillian is professional, extremely kind, hard working, diligent, transparent! Buying or selling a property is a hectic experience unless your agent makes it better. Gillian was one of them! Thank you!
5/5
TrustpilotAbdullah has been very helpful
Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.
Dear Nilam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
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