Trusted Agent profile · Kensington and Chelsea
★★★★★
945 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 945 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotTor was superb
Tor was superb, answering all my queries quickly and negotiating the tenancy renewal with everyone concerned. He made it all very easy. Thank you
Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI found the service very efficient and…
I found the service very efficient and the staff particularly friendly, especially Daniel Leung, whom I found particularly helpful to me.
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDangerous level of gross negligence
Marsh & Parsons is incapable to the point of gross negligence. Avoid at all costs, tenants and landlords alike. Achieving anything on the paperwork side requires hours of chasing them and months before seeing any results.The lack of attention from maintenance is dangerous. Our CEILING COLLAPSED and we are being told to wait until Monday and that there is nothing they can do. The agency is rife with “that’s not my job” to the point of risking the safety of their tenants. Our home is unsafe to live in and all they have done is send an email.Do not take the risk of living in one of their homes. If there is an emergency, they are not equipped to deal with it at the appropriate level. This is dangerous.M&P should not be allowed to continue as a letting agent while they continue with this level of negligence and complete disregard for their clients. Unacceptable.
Dear Callum, I am really disappointed to read your your experience with Marsh & Parsons has not met your expectations. I’m keen to review what went wrong on this occasion. Please could provide me with more information regarding which office you were in contact with and email me at customerrelations@marshandparsons.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotThe worst estate agents I have ever dealt with
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even got a confirmed offer. When you want an update from them they go incommunicado on you - however they hunt you down like a dog when they want something from you. And lastly, they are plain rude when they don't hear want they want from you.
5/5
GoogleWe dealt with Kristel with our search for a rental property. We found her really professional. Although our search requirements were pretty rigid, she kept us up to date with regular check-ins and suggestions in a non pushy manner. I’d highly recommend her to anyone searching for property and will not hesitate to work with her again in the future.PositiveProfessionalism
5/5
TrustpilotKisha has been really helpful and…
Kisha has been really helpful and efficient. I couldn’t have asked for a better service - thank you!
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Kisha will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmin is a great help
Jasmin is great, she’s been very helpful. Quick replies and always helps me with whatever query I have.
Dear Rachel, Thank you so much for your 5* review regarding your experience with Jasmin and the team. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty Management
We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
5/5
TrustpilotGreat customer focus
Tor has been very supportive and professional in helping me with the renting out of my property. I highly recommend his expertise and help.
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTatiana has been really helpful in…
Tatiana has been really helpful in helping solve issues with our rental and getting things fixed promptly.
Dear Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVictry was really great at…
Victry was really great at communicating all necessary information and was very patient and responsive which made my experience with moving much easier. Thank you
Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotHelpful, friendly customer service
I’m in a situation where I have to relocate quickly, and Tatiana has been providing a very prompt and helpful service. It’s much appreciated!
Dear Emily, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEdward was great throughout our…
Edward was great throughout our tenancy, thank you!
5/5
TrustpilotTenancy Manager Jasmin Popalzi
My Tenancy Manager Jasmin Popalzai is very professional and helpful always with fast response.
Dear Mustafa, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlways helpful!
Will is always helpful when any issue occurs with our letting. Would highly recommend him and the team for any tennants looking to let.
Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid at all costs
We have been dealing with Marsh & Parsons as renters for almost two years now and they are absolutely terrible. There is no urgency for any request even if it is something important such as the heating being broken for days, they seem completely incompetent at dealing with anything and have horrible communication. Our landlords are clearly frustrated with them but I'm sure it is a hassle to change. Avoid!!!!
5/5
TrustpilotDaniel has been very helpful and quick…
Daniel has been very helpful and quick with responses when dealing with my queries.
Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTatiana was very helpful throughout the…
Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.
Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat experience with Frederick and Layna who are both very friendly and professional. They were proactive and helpful with finding us a great place and getting the finer details sorted. Thank you!
Dear Bei, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleI had a very positive experience. Mia took excellent care of everything .she was professional, kind, and always available for support. I can highly recommend marsh and parson as a company.
Dear Sofie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
4/5
TrustpilotThanks Abdullah
Regarding the whole matter with my fridge, I have to say that Abdullah was great and persevered till the problem was solved In the best possible way!
Dear Paraskevi, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla Slevin was very helpful when I…
Derbhla Slevin was very helpful when I had a few issues with my property. Would use Marsh and Parsons again
Dear Sarah, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe had a great experience with Fred Mowbray at Marsh & Parsons Holland Park. He was knowledgeable, personable, and responsive throughout our search for a new home.
Dear Kimberly, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
4/5
TrustpilotVictry Simbo
Victry Simbo, the tenancy manager, provided expert, efficient, and friendly assistance, in enabling me to renew the Landlord's Gas certificate on my property.I always appreciate good communication and in this instance it was made very easy by prompt email correspondence, quick action, and a phone call to follow up.A satisfactory experience, I am grateful for the professionalism of Victry in this matter.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
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