Trusted Agent profile · Kensington and Chelsea
★★★★★
945 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 945 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotPhoebe is prompt with her responses and…
Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!
Dear Jess, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleReally great and efficient experience with Frederick who helped secure our dream flat in Holland Park. He's been beyond helpful and resourceful.
Dear Katie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleKristel is a wonderful agent, she remembers what we are looking for and is always sending us what works for us. We really appreciate her kindness, efficiency and memory as most agents ask you the same things all over again, well she doesn’t. She knows who she’s talking to. She’s the best.PositiveQuality
5/5
GoogleLisa was an extremely attentive and lovely agent who helped us with our property search. Her service was amazing, always ready to answer any questions and was very speedy in answering any emails we sent. Very professional however also super friendly and made the experience so much less stressful. Would highly recommend.PositiveProfessionalism
5/5
GoogleOne of the smoothest experiences I have had when finding a flat. Hector made sure that my housemate and I found a great place to live. He was great at communicating and made it very easy for us. We received a wonderful service and would recommend Hector to anyone- thank you!PositiveResponsiveness, Professionalism
5/5
TrustpilotThank you Nara for your efficient…
Thank you Nara for your efficient support!
Dear , Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMy unexpected request was made easy…
My unexpected request was made easy beyond words; Baran Mehmet was efficient and quick. Satisfied with Marsh & Parsons on this point!!!!
1/5
TrustpilotProfessionally dishonest con-artists
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.
1/5
TrustpilotDishonest and spivvy
Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.
4/5
TrustpilotAbdulla Leghari was very helpful and…
Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.
Dear Francis, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor was very efficient renewing the…
Tor was very efficient renewing the lease on my property. Thank you.
Dear Marina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSpecial Thanks
Special Thanks to Geena for efficiency and prompt response to my query.
Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you, Will!
These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.
Dear Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena was great
Geena was great! Very helpful, willing to get information and clarity from both parties.
Dear Karan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJordann was prompt at helping me with…
Jordann was prompt at helping me with my queries and was super helpful. Thank you!
Dear Anou, Thank you for taking the time to rate your service with Jordann. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEllie is very professional and…
Ellie is very professional and efficient at her job and has made my life easier as a landlord.
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleThanks so much Kristel Lehtla for all your help with our property search and throughout the moving process!
Dear Poppy, Thank you for taking the time to leave a lovely review regarding Kristel. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotCameron has been very helpful
Cameron has been very helpful! Very efficient in sorting out everything, really helpful!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExemplary Manager
Edward is a dedicated and supportive professional who exceeded my expectations.
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMarsh & Parsons Holland Park completely blew me away with their brilliance! They are the most polite, professional, charming team and found me my dream flat in less than three days. I'd had a terrible experience with a neighboring estate agent, and cannot describe how relieved I was to meet Jack Davidson and the team at M&P. They completely restored my faith in estate agents! Every step of the process was simple, professional, smooth and easy. They attended to every question impeccably quickly, and I felt completely supported all the way through a difficult time of searching for a home. I cannot recommend them highly enough, and will be spreading the word to friends and family who are looking to rent.
5/5
TrustpilotProperty Manager
Property ManagerAbdullah Leghari has been a responsive and helpful property manager - many thanks for your support!
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI should first start in saying that Jack is brilliant. My husband and I were just starting to think of moving and Jack was able to find and secure the flat of our dreams, in record time might I add. With the pace of real estate, many times it's hard to find an agent who listens. Jack listened and responded in a professional manner on every concern we had. My only complaint would be the administrative fees, but then again, you get what you pay for and that was priceless.
5/5
TrustpilotSuper responsive
Daniel has been very helpful and responsive throughout the process!
Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThey were very helpful, and we found a property that fits our needs in no time. We dealt with John Reynolds, who was polite and advised us, without hard selling like other agents generally do. We felt like we did not waste our time, and the choice of properties we viewed was precise. He answered any doubts we had, calling us right away, and updated us during the whole negotiation process. I would hire this agency again if I have to look for a new property.
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