Trusted Agent profile · Kensington and Chelsea
★★★★★
1,623 reviews across 2 platforms
298 Westbourne Grove, London, W11 2PS, Kensington and Chelsea, W11 2PS
Part of Knight Frank, see every office.
Knight Frank's office in Kensington and Chelsea, at 298 Westbourne Grove, is rated 4.9 out of 5 across 1,623 reviews on two platforms, including 85 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Notting Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future. Lety
1/5
TrustpilotTerrible Experience with Sales Agent from Virginia Water branch
In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing with this was Isabella T.The vendor and I agreed on a price subject to surveys etc.On completion of the survey, my surveyor called me to advise of several major concerns including finlock gutters, damp, old electric system, wasp nests an old boiler which had not been serviced since 2012. Also a loft conversion with no paperwork.I immediately informed Isabella so that she could let the Vendor know. I wanted him to be aware earlier on in the process that I would be putting in a lower offer due to the condition of the property.Isabella sent the survey results to the vendor and asked me to provide some estimates for the works that needed to be done to bring the property up to current safety standards. I gave her a ballpark figure of £50k. The vendors son said that he would be willing to negotiate with us.My solicitor then raised enquiries with the vendor early October. At this stage Isabella, and the vendor were fully aware that I would be offering a lower price due to the condition of the bungalow, which I was completely unaware of before carrying out the structural survey.Isabella said it may take a while to receive the responses to the enquiries due to the vendor being elderly. I was happy to wait, even when at this point I had sold my property, put my belongings into storage and currently living in hotels!Over one month later I decide to place a new offer due to still not receiving the vendors responses but Isabella claiming that they had been sent! We are now 4 months past the vendor accepting my first offer.Also my builder had taken a look at the property and advised me that to bring it up to safe standards, it would cost over £50k. With that in mind, I presented a very generous offer deducting £50k from the original accepted offer.I received a very rude and aggressive message from Isabella, threatening me. I was informed that if I did not agree to £530k in 1 hour, (£15k) lower than the original accepted offer, they would re-market the property.I was shocked with the aptitude by both Isabella and the vendor! Especially after I had been so patient and fair, always considering the vendors position.I asked if they would allow me one day to receive the responses to the enquiries from my solicitor. I told them I would consider their final offer but I would like to see the responses first. After all, is this not the reason why people pay for a solicitor and a survey!Shockingly, Isabella responded that they would not wait and the property is going back on the market.I then receive the answers to the enquiries the following day, only to find that the vendor has not fully answered the questions. They had not provided any documents to support the loft extension and there was no evidence that it is part of The Wentworth Estate. I realised at this point that I had been lied to throughout the entire process. Not only by the vendor, mis-representing the property, but also by Isabella, who changed the story several times regarding the vendors onward purchase and supported their lies.They were quite obviously trying to bully me into paying a higher price than the property is worth. Unfortunately Isabella did not deal with this in a professional manner, attacking me for trying to reduce the price, when she was fully aware that my final offer was more than reasonable and I had evidence to support the price reduction.Isabella then continued to email my partner saying how the Vendor, the poor elderly guy was shaken up by this whole ordeal. Had the vendor priced the property fairly and provided honest answers to the enquiries, this would never have happened.Isabella proceeded to attack me by email, saying I had prolonged the process, when it was the vendor.Isabella, copied her manager in to an email claiming that we had agreed to £545k and apparently 'in my partners words' factored in the work that needed to be done into that figure! I had no knowledge of the condition of the bungalow when making my first offer.In my opinion, Isabella should not be dealing with clients as she lacks knowledge and professionalism. She chose to use the vendors age to try to manipulate me, and distorting the truth to justify their terrible behaviour. In addition, the manager of Knight Frank Virginia Water was copied into to Isabella's unprofessional emails to me, and he failed to respond and apologise.They have completely mis-represented the property, stating as detached when it us actually semi-detached. Clearly their professional marketing team cannot count. The property either has 3 bedrooms and 1 reception room or 2 bedrooms and 2 reception rooms. There are 4 rooms in total. Completely misleading information and dishonest agent.Be aware and cautious when using this company!
Dear Guillermo, We are very sorry to hear that you haven’t had a positive experience with us. We take client complaints extremely seriously, and always investigate them fully. We are aware this is currently with our complaints team who have reached out to discuss this with you further. Please accept our apologies again. Knight Frank
5/5
TrustpilotMorten has been excellent throughout…
Morten has been excellent throughout the process. I would recommend him highly
Dear Dr Mirkin Thank you very much for your feedback and many congratulations on the sale of your apartment. It was a pleasure working with you both. Best wishes for the future. Morten and the Knight Frank Guildford team
5/5
TrustpilotExcellent service from Liam and Charlie
Excellent service from Liam, Charlie and the team at Knight Frank. 99% of asking price received in 12 days with ongoing support throughout the selling and legal process. Knight Frank were the only agents to see the value that we believed the house had and not only did they see it, they achieved it too. If we had gone with other agents we would have walked away from more than £100k. Thanks Liam and Charlie for the excellent support!
Thank you Andrew for your lovely comments and it’s a pleasure to manage your unit.Kind regards,Ann-Marie
5/5
TrustpilotWe just had a great rental house search…
We just had a great rental house search with Knight Frank. It was a bit rushed, since we were informed at the last minute that our former rental would no longer be available, so we had to find a place within our budget, our location parameters, and our space requirements more quickly than we might have hoped. Knight Frank was terrific at finding and showing us rental homes that met our requirements, and we were able to close the deal for our new rental in record time with their welcome guidance. Special thanks to Sophie Alexander and Kamran Shirazi for their care and expertise during the sometimes stressful process!
Congratulations Vivian on your new home move! Thank you for your kind words, we are so happy to have been able to facilitate a seamless move for both you and Frederic. We are here to help in future should you need anything else. Best wishes,Sophie and Kamran
5/5
TrustpilotGreat experience and quick
We had such a great experience working with Katie Shaw. She was incredibly quick, responsive and kind throughout the whole process. She kept us in mind for our very specific request and eventually found us a home in exactly the area and building we wanted, something we honestly didn’t expect. She completely exceeded our expectations!
Dear Mark, Thank you very much for such lovely feedback! I am so pleased that we were able to help you with your search and find you the perfect place! Good luck with the move! All the best, Katie
1/5
TrustpilotAVOID THIS AGENCY! unethical treatment, unprofessional behaviour, unethical landlord
if i could give less stars i would. AVOID AT ANY COST! Absolutely unprofessional behaviour and unethical treatment. absolutely unethical landlord. rented with them in St Johns Wood. NEVER AGAIN! they never respond on time - had to chase them for confirming move out date for months! the flat was provided in a disgusting state to me: very dirty (the tissues were simply black after cleaning, which i sent to them), smelled of the fresh paint for 3 weeks and I got intoxicated and was vomiting for days because of this. The fridge smelled of curry for 3 months after move in date. I have documented the poor state of everything in that apartment, and God it was poor! the apartment is practically falling apart - the walls are covered with scratches, the doors not closing properly, the windows so ancient that my grandmother had better for the place with chickens on a farm 30 years ago. not to mention the gap of 5 cm wide between the front door/ entrance door and the floor, causing draught and constant windows banging inside apartment each time someone was passing in the corridor. now the landlord is not returning my deposit saying he wants to repaint the walls at my cost. and the agency - despite me having provided thousands of pictures showing each millimetre of the flat in the poor state when i moved in, does not say a thing. pretending a landlord is saying the truth claiming i damaged the walls, when i have sms from him and emails from knight frank acknowledging the scratches on the walls and all the rest related to the poor state of the flat.-UPDATE: still no response to my numerous emails, their agents who were in contact with me on my case are not picking up and are never available. only received email confirming registration of my complaint. Landlord is also ignoring all my countless attempts to get in touch. i raised a dispute on tds. it will take a very long period of time to get through the process so avoid this agency as plague. unethical bunch of unprofessional people. will now have to wait until 22nd november for the landlord or agency to respond on dispute claim raised by me. will keep this updated on progressUPDATE2: a week later and still no response from Knight Frank. please avoid them if you want to get your deposit backUPDATE 3: their complaints team is just as useless and unprofessional as all of the agents i have dealt with. they did not offer any solution to me or tried talking to the laddlord, who is still not responding to my countless emails and calls, in emails i also cc the knight frank colleagues. instead they say it is not their responsibility as the property is managed by landlord. it is of course totally ok for them that i paid them, but they have 0 responsibilty to their tenants. 0! not even to ensure the info i shared on move in date on the terrible state of the property is documented in the check in report. because clearly the check out report shows all damages i reported to knight frank as damages caused by me. landlord now uses this claiming deductions in tds dispute raised by me. i have no doubt i will get my money back in full because i have all pictures and documented evidence i sent right away when i moved in, but the tds process takes months. STAY AWAY FROM JNIGHT FRANK: RENT FROM SMALLER MORE PROFESSIONAL AGENCIES. I GOT MY DEPOSIT BACK IN FULL WITH 0 PROBLEMS FROM OTHER AGENCIES
Dear Yana, We are sorry to hear about your experience. We are aware you have raised a formal complaint and the team are currently looking into the issues raised. Knight Frank
5/5
TrustpilotExceptional Service and Support
Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.
Dear Hande,Thank you so much for such lovely feedback! It was such a pleasure working with you, I am so pleased that I was able to help you with your search and find your new home. Wishing you all the best, Katie
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Lexi Solt, who made our flat-hunting experience very pleasant. She was super responsive from the get-go, quickly answering all my questions and ensuring I felt supported throughout the exchange. What stood out the most was how consultative she was when she showed us around the property, she took the time to truly understand what I was looking for and what we needed in a new home.During the viewing, Lexi actively showed me around the flat, answering all my questions with enthusiasm and insight. She genuinely helped me figure out if the flat made sense for our needs, rather than just trying to rush through the process. Her positive attitude and energy made the experience enjoyable and easy.Also, her tech-savvy approach made her stand out. She sent me a pin on WhatsApp to ensure I knew exactly where to go, which made coordination super quick and easy. I highly recommend Lexi to anyone in search of a new flat!
Hi Sonia,Thank you so much for your really kind feedback. It was lovely to meet you, and I am so pleased that you had a good experience! If I can ever be of further help, then please do reach out and I’d be absolutely delighted to assist.Thank you again and best wishes,Lexi
5/5
TrustpilotIt was indeed a pleasure working with…
It was indeed a pleasure working with your staff at KF at Chelsea Bridge Wharf Queenstown Road Office. I had a good experience and would like a special mention of your staff, namely, with James Szalay, Liam Horbacze, Patrick Stewart and Julia Slack. Thank you Dr Mary Anne Albert-Davie. Chelsea Bridge Wharf Apartments. Feb 2026 to September 2026
Thank you for the kind review, Mary-Anne. It has been a pleasure helping you rent your property, and we look forward to continue working with you in the future. Very best wishes, The Battersea team
5/5
TrustpilotThis is the best experience I’ve ever…
This is the best experience I’ve ever had with an agent, it was seamless, expert, generous and kind. Without Lara I would never have found this house or had the confidence to buy it, she’s a total gem. Helen and Rosie made it possible for me to view the house multiple times, take a builder and an architect with me, and give me the full picture about the house and the village. The process was extremely efficient, clear and well managed, no question was too stupid and no asked too difficult. I really cannot recommend Knight Frank highly enough, Lara Rosie and Helen are brilliant at what they do and incredibly kind, generous, thoughtful, knowledgeable and helpful. Helen managed the process brilliantly, she gave me confidence and assurance, and was just generally incredibly kind and supportive, I wouldn’t want to buy a house through anybody else!
Thank you so much for your kind review. It was lovely working with you on the purchase of your beautiful cottage. I hope you will be very happy there, and I look forward to seeing the transformation. Please do let me know if I can help again in any way. Best wishes Helen
5/5
TrustpilotWe found our forever home via Knight…
We found our forever home via Knight Frank, and the whole process from start to finish was made as painless as possible due to the diligence, expertise, and professionalism of William, Jordana, Rachael, and Sophie in the team at Amersham.The whole experience couldn’t have been more different to that with an agent that was dealing with a previous property we were purchasing, which thankfully in hindsight fell through for all the right reasons, as it is not a patch on the beautiful home and area where we now reside.Thank you Amersham team for making that happen!
Dear Alistair, Thank you very much for your kind words about the service you’ve received from us, it was a pleasure working with you and we wish you many years of happiness in your new home. Best wishes, William and Knight Frank Bucks & Herts team
5/5
TrustpilotThank you Lucy and Team
We had a great experience working with Lana, Lucy, and Kyrsten. They accommodated all of our special requests, payment timelines and prepared the handover of the property as we needed. The entire move-in process was handled smoothly and professionally, from organizing multiple viewings to making sure every detail was taken care of. They were responsive, helpful, and made what could have been a stressful process feel easy and well-managed. Highly recommend their service!
Thank you so much for your kind words. It has been a pleasure helping you find a new rental. Best wishes, Lucy, Lana and Kyrtsen
5/5
TrustpilotOutstanding Service and a Seamless Moving Experience with Knight Frank and Lee Murad
I couldn't be more impressed with the support I received from Lee Murad at Knight Frank. From the moment I moved into my beautiful new apartment, Lee has been incredibly responsive, collaborative, and supportive. His dedication to ensuring a smooth transition has made all the difference. Lee is exceptionally organized and, most importantly, reliable. He takes care of every detail, project managing any outstanding issues, and always keeping me informed with professional and timely communication. Thanks to his efforts, my move was seamless, and I felt completely at ease throughout the process.I would highly recommend Knight Frank and Lee to anyone looking for a stress-free rental experience. If you want a team that truly cares about your needs and makes the entire process effortless, look no further
Thank you ever so much Ivan for your kind words. It has been a pleasure assisting you over the years. Lee
5/5
TrustpilotVery trusted agent
I’ve been renting a flat through Knight Frank for the past two years, and my experience has been excellent. Toru is incredibly responsive, whether it’s handling repairs, lost keys, or any legal documentation. Every time I’ve had an issue, they’ve addressed it promptly and efficiently. Maintenance is always scheduled well in advance, and they ensure everything is taken care of without me having to worry. The service is consistently professional and reliable. I highly recommend Knight Frank for anyone looking for a smooth and stress-free renting experience! Thank you, Toru.
Thank you so much for your very kind review I appreciate it.I am always happy to help, it has been great working with you.Kind regardsToru Yoshioka
5/5
TrustpilotI had a very positive experience renting through Knight Frank
I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.
5/5
TrustpilotSophie was brilliant!
Sophie Alexander was brilliant! Friendly, warm, efficient and always willing to help - I'd recommend her to anyone looking for a great space in Chelsea!
Dear Chris Thank you so much for your lovely review. It was a pleasure to help and I’m so pleased I could find your family something in such a gorgeous location. Best wishes Sophie
5/5
TrustpilotWe would like to sincerely thank Jason…
We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.
Hi Arzu, Thank you very much for your kind review, both myself and Jason are glad we were able to be of service. We wish you and your family all the best in your new home. Kind regards, Jason and Jordan
5/5
TrustpilotProfessional, efficient and friendly
We recently purchased a house where Sam Daniels from Knight Frank's Bath team acted as the seller's agent, with Giselle Holman assisting to progress the sale. Both Sam and Giselle were fantastic throughout the entire process.They kept us informed with regular updates and worked diligently to ensure all relevant parties, including solicitors, stayed on track. Their proactive approach, combined with the expertise of the Bath team, really helped take the stress out of what can often be a very stressful experience.We are incredibly grateful for their support and would highly recommend Sam, Giselle, and the Knight Frank Bath team.
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that your experience with our team was so positive. It’s always our goal to make the process as smooth and stress-free as possible, and we're thrilled that you felt supported throughout. Thank you and we wish you all the best in your new home! Thanks, Sam and Giselle
5/5
TrustpilotKnight Frank is a professional property manager
I have been using Knight Frank as my managing agent for more than 10 years. I am an overseas investor and Knight Frank has offered me great help in many aspects from finding tenants to taking care of maintenance issues, etc. With their professional service, I can comfotably invest in UK property without much trouble
Hi Simon, Thank you so much for sharing your wonderful feedback! We're truly delighted to hear about your positive experience and how we've been able to support your investment in the UK for over ten years. Your kind words mean a lot to us. Many thanks, Knight Frank Kings Cross Team
5/5
GoogleA big thank you to Bethan for helping us find the perfect flat! She was incredibly helpful and attentive throughout the entire process, and we couldn’t be happier with her service.
Konstantina, it was so lovely to work with you, I am sure it wont be the last, enjoy your gorgeous new apartment. Thank you for your wonderful review. Bethan
5/5
TrustpilotFlat maintenance issues
We had some major issues throughout September and October concerning fixtures of a flat managed by Knight Frank. The property maintenance manager, Shantel Sikanartey, promptly stepped in, took control of the correspondence, liaised with the Body Corporate, organised the extensive repairs and required purchases, correspondence with the tenants and kept us appraised of the process. We are very appreciative of Shantel's very hard work and support over an extended period of time and could not think of a better person to have managed this difficult experience for us. We are very grateful for Shantel's experience and dedicated support. Shantel was fantastic.
5/5
TrustpilotWe had a brilliant experience with…
We had a brilliant experience with Knight Frank! Fiennes McCulloch helped us through buying our first house amazingly! What could have been a stressful experience was very smooth and felt very easy! I know Fiennes did a lot behind the scenes to keep the vendor happy when our mortgage took a while to come through, which we are so grateful for. Would highly recommend going to Knight Frank, thanks to Fiennes we had a great experience, he helped us through each stage and made sure we understood everything without stress!! Thank you Fiennes!!! Our first home and we couldn’t be happier!
5/5
TrustpilotSeamless Process and Great Support from Lety
The whole move in process was great for us with everything taken care of by the team. A particular mention to our property manager, Lety Lupi, who has helped resolve some of the issues we found over the first few weeks. Lety has constantly been following up with contractors on our behalf to ensure all the work gets done promptly and throughout the whole process has been a joy to speak to.
Dear Hugo, thank you very much for your kind words and for taking the time to leave such a positive review. I’m really pleased to hear that your move-in experience went smoothly and that we were able to resolve the initial issues promptly. It’s been a pleasure assisting you, and I’m glad the support and follow-ups made a positive difference. Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you need anything further. Regards Lety
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Tell us what you need and we'll put you in touch. Knight Frank Notting Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
