Knight Frank Notting Hill Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Excellent service. I have interacted with the Kensington…

I have interacted with the Kensington office of Knight Frank this year and have no hesitation whatsoever in recommending them to sellers and purchasers alike. They are extremely knowledgeable, professional and deliver an excellent service. I would like to particularly thanks Jade Leyens for her excellent service and dedication, Jade is an absolute credit to Knight Frank and I have no hesitation whatsoever in recommending her and the Kensington team.

Sharon · 12 December 2024

★★★★★ 5/5

Trustpilot

The agent Lexi was very helpful to find…

The agent Lexi was very helpful to find us a place for a long let. She was very professional, gave us the full information about the flat which we liked, good approach, and very much responsible to follow up. We are glad that we came a cross her and highly recommend to anyone who is look for a good place to live in. She is always happy to help. Thank you Lexi, you were brilliant.🥰

Shakhnoza · 25 September 2024

★★★★★ 5/5

Trustpilot

Extremely pleased with Daniel Lloyd

We are am extremely pleased with the service provided by Daniel Lloyd (Knight Frank) in managing our property. From the very beginning, Daniel demonstrated exceptional professionalism, efficiency, and dedication - his communication skills are top-notch, ensuring we are always kept in the loop about any updates or issues.The peace of mind we’ve had knowing our property is in such capable hands is invaluable. We highly recommend Daniel to anyone in need of a trustworthy and competent property manager.Thank you, Daniel, for your outstanding work!

S · 1 July 2024

★★★★★ 5/5

Trustpilot

Carmen was absolutely professional

The service we received from our agent, Carmen Vigneron, was excellent. She was professional, attentive, and very efficient, making it very easy to work with her despite our lack of knowledge of the process. We are extremely grateful for all her help, patience, and professionalism. We would 100% recommend her.

INMACULADA · 8 September 2026

★★★★★ 5/5

Trustpilot

Fantastic work!

I recently had the pleasure of working with Fahima as my renting agent and was thoroughly impressed with the service provided. From the beginning, Fahima demonstrated a high level of professionalism and dedication. Fahima listened carefully to my requirements and worked diligently to find a property that met all my needs. Fahima's knowledge of the market and ability to navigate the rental process made everything straightforward and stress-free. Communication was always prompt and clear, ensuring I was informed at every step. I highly recommend Fahima to anyone in need of a top-notch renting agent. Thank you, Fahima, for making this experience so positive and seamless!

Bingrang · 21 June 2024

★★★★★ 5/5

Trustpilot

5 star experience from Emily

Everyone at the office was very patient, respectful and kind - especially as I am hard of hearing. Emily and her team took the time to understood my needs and quickly found me the ideal flat. She then held my hand through every step of the process - including the complicated online reference checks. She is also helping me with every step of the move on moving day. The team really go out of their way to help - that's truly going above and beyond

Mrs · 21 June 2024

★★★★★ 5/5

Trustpilot

Very competent agent to work with and always available to help.

I really enjoy dealing with Rosi and she responds to emails and queries much quicker than other agents I had in the past. Rosi is very sharp and seems to be someone who can work under pressure. She never seems overwhelmed even when she's very busy. When I call to ask for an immediate follow up she always picks up the phone and deals with my query effectively. I hope she will stay my agent as long as possible. She is also vey calm and polite when she talks on the phone.

Djey · 18 June 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Walid

We had a really excellent experience finding our new flat with the support of Walid, one of Knight Frank’s agents. Walid was extremely organised, responsive and accommodated us during every step of process. Everything ran seamlessly and the flat was spotless on arrival, with no issues on check-in. Walid was so friendly, made us feel comfortable every step of the way, and extremely knowledgeable, able to answer all our questions immediately.I’m really looking forward to living in our new home and having the agency’s support over our contract

Chandan · 14 June 2024

★★★★★ 5/5

Trustpilot

Brilliant sales experience

I've recently sold my flat in South Kensington with the Old Brompton Road team and I'd like to say a big thank you to the sales team but in particular Nicole Jackson who has led the sale for me; she has been extremely communicative, efficient and helpful and has dealt with the issues that come up during a sale with the utmost professionalism. I have been pleased with the service from start to finish and could not recommend them highly enough.

Elizabeth · 4 June 2024

★★★★★ 5/5

Trustpilot

Charlotte from Renewals

My experience with tenancy renewals at Knight Frank has been excellent, largely due to Charlotte from Renewals. Throughout the process, Charlotte was incredibly professional, responsive, and considerate. She made everything seamless and stress-free. Her communication was always clear and prompt, and she ensured all my queries and concerns were addressed.Charlotte's exceptional service and dedication make her a standout in her field. I am grateful for her assistance and would highly recommend her to anyone in need of property services.Thank you, Charlotte, for your outstanding support!

Victor · 4 June 2024

★★★★★ 1/5

Google

Edit: Second edit: 1/2026 - heating system still does not work. I think at this point we have had over a dozen contractor visits for our heating system. Some rooms are so cold they cannot be used (work from home office). We’ve purchased space heaters. No one at KF seems to think any of this is able to be prioritized because the house is “old” and the system is “complex.” (Direct quotes). I have emails going back to October about the boiler and thermostats, so this is not us procrastinating. The current thread has 49 back and forths. Apparently this is their standard operating procedure: one visit is diagnose, wait to order a part, come back install that part or fix one thing, find another thing to fix, note it, come back again fix that one thing, repeat / because it’s “not possible” to do an all day visit - until we’ve now reached the point of them finally agreeing to get the original installers out for a day (booking out a month). We’ve been at it for months. KF will list and move you into a house where nothing works, apparently, and then expect you to play general contractor the entire time you live there coordinating visits - sometimes multiple a week. What a way to be get settled in after an international move. I work from home. My husband has a very demanding job. We have 4 pets that need to be corralled, including one with an stress-induced heart condition, every time there is a contractor visit. All told we must have had at least 25 in-house visits in just a few months. The disruptions and intrusion cannot be understated. We had the quarterly “photo inspection” upon all this - I had to laugh. All we’ve been doing is having your people in our home the whole time. Atrocious “system.” Update Oct 2025: Unfortunately I have the necessity of downgrading my rating to 4 from 5 stars. This has nothing to do with the letting agents, they were fabulous (see below). That being said the preparation (6 weeks total time prior to our move-in date) and subsequent disruptions in the first two months of living here have been less than ideal. We were assured that the property would be 1) thoroughly inspected and any maintenance issues remediated prior to move-in, and 2) deep cleaned prior to move-in. The property was not adequately cleaned and we have spent two months now coordinating with property management services to remediate issues ranging from security system maintenance and repair, to appliances not working/needing to be replaced, to multiple electrical issues (yet to be remediated). The excuse we were given is that this is down to the property’s size (it’s large). Additionally they asked to show the property to an investor multiple times in the first month of our let, outside of the terms of our agreement. For the price and the promises, this has been less than ideal to say the least. At bare minimum, we expected regular maintenance issues to be flagged and remediated prior to our move-in within the six week time frame Knight Frank had to do the job. For a firm of this size and resources… well. TL/DR with a near 100-page inspection report, I don’t understand how Knight Frank could let someone move into a property of this stature and there could be so many lights and appliances not working. I renovate old homes for flip/rent for a living in the states - including but not limited to sloshing through flooded basements to assess bottomed-out water heaters - so I’m just beside myself with the lack of attention on these basic issues from such a large letting agency. … We had the pleasure of working with Bethan and Keval from Knight Frank in June to secure a lease for a house in Holland Park, and we couldn’t be more satisfied with the experience. From the very beginning, both agents were prompt, attentive, and highly efficient. They made the entire process smooth and stress-free, ensuring we were well-informed and moving along rapidly at every step. From viewing the property to having a signed lease it was only a week!

L · 17 January 2026

★★★★★ 5/5

Trustpilot

Many thanks Vinnie (the renewal) and Luke!

KF was my letting agent for the last 4 years including renewals. All went very well. For the most recent renewal I worked with “Vinnie The Renewal” who was particularly resourceful with good advices. Vinnie is a great professional with a strong knowledge of the trade. He is responsive to questions in a timely basis. Many thanks again Vinnie. On the letting side I have recently worked with Luke Hewens who is also an experienced professional. Luke gave me good advices on the market and worked very hard on the case. He and his team attracted a credible list of clients which is helpful under any circumstances. Many thanks again Luke

Thuy · 28 May 2024

★★★★★ 5/5

Trustpilot

Very impressive service!

We used Maisie and Adam at Knight Frank for our recent sale and purchase in Surrey, and they couldn’t have been better.They worked very quickly to get our house listed, with a high quality advert and sensible approach to pricing, to get us an offer and allow us to complete a chain on a purchase that was already on the market.Our past experience with estate agents is that they lose interest and disappear into the background at this point, but in this case Maisie and Adam were very responsive, and made communication up and down the chain seamless - including dealing with curveballs from various parties, chasing up solicitors, and brokering sensible arrangements for offers on furniture, changes to dates, and other things that came up as part of the process. We were very impressed throughout, and they certainly made it our least stressful house purchase yet. Thank you both!

RJ · 22 May 2024

★★★★★ 5/5

Trustpilot

Fantastic rental experience

I had a fantastic experience securing a rental property through Knight Frank. Beth Tighe was helpful from start to finish and her team carried out negotiations to ensure we got the property, despite there being competition from other bidders. Beth checked in with me on numerous occasions ahead of the move in date to check everything was going smoothly and was extremely professional when she met us at the property to hand over keys. A great service all round.

Lorna · 28 May 2024

★★★★★ 5/5

Trustpilot

Overall a good experience and good service

We have been using Knight Frank's services for the past few year's to manage one of our company properties in Canary Wharf. They have been doing a great job so far, especially our main point of contact, the agent who is dealing with our account, Kristian Lee has been very easy to deal with and always ready to help in all ways possible. Thank you all for your support.

M · 8 November 2024

★★★★★ 5/5

Trustpilot

"Exceptional Service from Louna at Knight Frank

Working with Louna from Knight Frank was an exceptional experience. From start to finish, her expertise, professionalism, and dedication shone through. Louna’s deep understanding of the property market, combined with her commitment to addressing our needs, made the leasing process smooth and straightforward.Louna was always ready to answer questions, provide insightful advice, and guide us with patience. Her effective negotiation and communication ensured a hassle-free transaction. What particularly impressed us was her attention to detail and proactive approach, ensuring everything aligned perfectly with our requirements.Louna’s approachable and friendly manner, alongside her comprehensive knowledge, made our experience delightful. She went above and beyond to secure a property that exceeded our expectations, reflecting her genuine passion for helping clients find their perfect home.Opting for Louna as our estate agent was the best choice we made, and I highly recommend her to anyone looking to lease a property. Her dedication, knowledge, and professionalism exemplify the high-quality service Knight Frank is renowned for.

Sophie · 2 May 2024

★★★★★ 4/5

Trustpilot

Fast and high quality service

We have been impressed with the quality of service and responsiveness from the team at Knight Frank. Michael Fox has been instrumental from the very beginning through to our tenancy in solving issues, arranging inspections, and generally being available for help. We’ve had a few issues with the property (broken fridge, leaks from ceiling, unhinged cabinets) and Michael has always been promptly at hand to solve the problem or redirect us to the right people who could do so. The reason for not giving 5 stars is that we had more issues with the property than expected from a letting agency as reputable as Knight Frank.

Adele · 29 April 2024

★★★★★ 5/5

Trustpilot

A positive experience all round

A busy mum of two living far from my property, I was looking for guidance, honesty, integrity and support selling my one bedroom flat. The market was extremely unpredictable and I was uncertain whether I wanted to stick to selling or renting. Sian-Louise in sales was personable and down to earth and did an excellent job of marketing the property for sale giving me honest and genuine feedback on the process every step of the way. In rentals Fran Levy was equally personable and proactive giving me sound advice and genuine feedback on how best to put the property in its best light for the rental market. I felt both agents were incredibly attentive to my needs as a client and had such an honest caring approach, which is very important to me. Very grateful for all your hard work. Many thanks!

Jennifer · 28 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Knight Frank…

Excellent service from Knight Frank Hyde Park estate. Ellie is so reliable, efficient and a real gem as a person. She communicates well, very proactive and very client centric. She clearly understood our need and exceeded our expectations. Previously we dealt with Sofia who is excellent as well. My suggestion to KF would be to retain these lady talents who make a difference in the lives of clients.

Nanou · 15 November 2024

★★★★★ 5/5

Trustpilot

Awesome and Extremely Helpful Team

I would really like to thank Sarah Rynne and Peter Pietrzak from the Wapping office for their help. I was able to acquire a rental property in a short time span. Peter helped me with the viewing and answering my initial questions. He had very good knowledge of the place he was showing me. That helped me to make a quick and well informed decision.Sarah helped me with all the next steps leading to me getting my tenancy finalised. She was really helpful in answering my volumes of questions. She was always very patient and was happy to help with a smile. Thank you so much.

SRI · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent doesn't cover it - Knight Frank were stellar!

From the moment we contacted Knight Frank, we were certain that we were in good hands. The professionalism of our agent, Francesca-Leighton Scott, shone through on our very first meeting. Her enthusiasm for the property was evident, but it was her clarity on its selling points and her clear knowledge of the market which gave us even more confidence. Throughout the process we received five-star attention and support. Communications were proactive and clear. Hurdles were tackled with confidence and realism. Advice was readily available and sound. Unexpected issues were flagged early and handled deftly. Despite the inevitable, occasional hiccups in the sale, we never, at any point, felt alone in the complex selling process as Francesca was a constant, positive, reassuring, and delightful presence at all times. The back-office team supporting her were always available, prompt, and responsive. Through Knight Frank, we sold our property in record time to great buyers in a process which was not just painless, but positive. We would not hesitate to recommend Knight Frank as a top tier agency who take your sale seriously and who make you feel like your their most important client!

Kariehh · 23 April 2024

★★★★★ 5/5

Trustpilot

Always keen to help while looking at…

Always keen to help while looking at other option to let the property in a challenging market environment. Team is conducting their work on highest professional standards. We can only speak in highest terms about their work and respective relentless pursue of any letting opportunities

Valentin · 16 September 2026

★★★★★ 5/5

Trustpilot

Simply the best…

Knight Frank has some great personnel and I’ve been very lucky that Jamie Vass was helping me on renting my property. He’s been always there for me, from sorting out issues, misunderstandings, new contracts and many more. He has gone well beyond his responsibilities to help me out in so may occasions, I can’t thank him enough. Thank you Jamie, you are the best. Knight Frank should be proud of having you in the team.

Gonca · 14 July 2024

★★★★★ 1/5

Trustpilot

Really poor

Really poor, Katie W just could not be bothered to help on an enquiry.eta after seeing Knight Franks reply. After telling Katie W that I was looking to buy a 7 figure property and could Knight Frank suggest just one property in the area I wanted I would have thought that a service orientated organisation should think about a better response than 'go and look for yourself'. Why have a Chat service to tell people to go away?eta 2 Following second response.There is an irony that Knight Frank provide a couldn't care less response when I ask about properties for sale and yet you now ask me to provide assistance to Knight Frank in relation to your own customer service. If you put the same amount of effort to responding to Trust Pilot as you do in providing help to customers then none of this would be necessary,The person identified as Katie W, nothing more was given.

Robert · 5 April 2024