Knight Frank Notting Hill Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

I have had to deal with Lety Lupi in…

I have had to deal with Lety Lupi in management in the last few days. Although she had no history on my actual tenancy, having only recently taken over from Catrin at my end of tenancy, she was a thorough professional manager . She did an excellent job, really getting up to speed very quickly with historic information efficiently and dealt with check out inventory feedback and agreement . I felt she was a real asset to Knight Frank in that she was polite , engaging as well as being diplomatic and being the perfect go-between tenant and Landlord in a very reasonable way. I would 100% use Knight Frank again because my experience with management has been. Letty is super efficient and a pleasure to deal with.

Miss · 7 October 2026

★★★★★ 5/5

Trustpilot

We have been with Knight Frank for…

We have been with Knight Frank for several years now and definitely wouldn’t go anywhere else. We have always received full support, genuine advice on choosing new tenants and also assistance at all times should we need any help or advice during tenancies. When looking for new tenants Carmen & Gaia have gone out of their way to secure the best calibre of tenants. Sofia has been very supportive and available at all times starting from choosing tenants to seeing the tenancy through together with Carmen and Gaia. Honestly I cannot praise them enough. Thank you all for always being there for us, at all times to help, advise and support us in any situation we find ourselves in. A very big THANK YOU :)

Jaimie · 1 October 2026

★★★★★ 5/5

Trustpilot

Katie was absolutely fantastic…

Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish. She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless. A quick thank you to Cherrie as well, who was also really helpful throughout the process. We really appreciate everything Katie did for us and couldn’t recommend her highly enough!

Hudson · 28 September 2026

★★★★★ 5/5

Trustpilot

Knight Frank in Wimbledon Village

Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional. We would not hesitate to recommend the Knight Frank team

Customer · 23 September 2026

★★★★★ 5/5

Trustpilot

Take advice of a smart processional agent.

Selling a house is incredibly stressful in the current economic environment. Mark Proctor and his team have been simply outstanding. Their market strategy was spot-on, communication sharp and transparent. The outcome was exactly what we hoped for…genuine buyers. Mark is professional, sharp, kind and genuinely wants to deliver the best outcome. My best piece of advice is…listen to him. Also, do ask Knight Frank for staging advice…it can make such a difference. If you want an agent who acts as a true partner and actually delivers on their promises, look no further. Knight Frank Exeter.

Linda · 23 September 2026

★★★★★ 5/5

Trustpilot

High quality yet grounded

I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.

Chantry · 23 September 2026

★★★★★ 5/5

Trustpilot

Would recommend

Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.

Harry · 3 September 2026

★★★★★ 5/5

Trustpilot

Maisie and the team at Knight Frank…

Maisie and the team at Knight Frank were fantastic. We found our dream home and needed to get our house on the market very quickly. Maisie and the team had the property launched within a matter of days and secured an offer in around six weeks. We exchanged today and are absolutely thrilled with the outcome. We’re incredibly grateful for all their hard work, guidance and support throughout the process. Thank you!

Stuart · 25 September 2026

★★★★★ 5/5

Trustpilot

Luc Horwood and Clare Griffith were…

Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.

Jan · 23 September 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend more!

The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!

Ruby · 23 September 2026

★★★★★ 5/5

Trustpilot

Excellent all round service

A very happy experience with Knight Frank. A fair initial pricing and excellent communication throughout the selling process. Viewings were enthusiastically conducted and there was always someone at the end of the phone if I needed to talk through something. Ultimately the sale was actively pursued and achieved - and I’m now able to move on in a difficult market. Would highly recommend.

Puddychops · 8 October 2026

★★★★★ 5/5

Trustpilot

Would recommend Knight Frank to anyone…

Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.

Hashim · 14 May 2026

★★★★★ 5/5

Trustpilot

I had a positive experience working…

I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.

Vitaly · 18 May 2026

★★★★★ 5/5

Trustpilot

Lety - Best Property manager

Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.

J · 28 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

★★★★★ 5/5

Trustpilot

Annabel was incredible!!

Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!

Mia · 2 October 2026

★★★★★ 5/5

Trustpilot

Easy and enjoyable rental process

Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!

Valerie · 29 September 2026

★★★★★ 5/5

Trustpilot

Only fair to mention the brilliant service by Lety

We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.

Alexandria · 8 September 2026

★★★★★ 5/5

Trustpilot

I had a very smooth and easy process of…

I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.

Aryann · 6 October 2026

★★★★★ 5/5

Trustpilot

Mark and his team at the Exeter office…

Mark and his team at the Exeter office did a great job assisting us in selling our house in Devon. Clear communication and professionalism made it a stress free process. Would highly recommend, thank you.

Sarah · 28 September 2026

★★★★★ 5/5

Trustpilot

Knight Frank Lettings have Shone Again !

Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !

James · 7 October 2026

★★★★★ 1/5

Trustpilot

Poor care

My tenancy ended more than a month ago and Knight Frank still has not returned my deposit. I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received. The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally. This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.

Kerem · 7 October 2026

★★★★★ 5/5

Trustpilot

Rent Renewals

We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.

Choon · 7 October 2026

★★★★★ 4/5

Google

Edit: Unfortunately I have the necessity of downgrading my rating to 4 from 5 stars. This has nothing to do with the letting agents, they were fabulous (see below). That being said the preparation (6 weeks total time prior to our move-in date) and subsequent disruptions in the first two months of living here have been less than ideal. We were assured that the property would be 1) thoroughly inspected and any maintenance issues remediated prior to move-in, and 2) deep cleaned prior to move-in. The property was not adequately cleaned and we have spent two months now coordinating with property management services to remediate issues ranging from security system maintenance and repair, to appliances not working/needing to be replaced, to multiple electrical issues (yet to be remediated). The excuse we were given is that this is down to the property’s size (it’s large). Additionally they asked to show the property to an investor multiple times in the first month of our let, outside of the terms of our agreement. For the price and the promises, this has been less than ideal to say the least. At bare minimum, we expected regular maintenance issues to be flagged and remediated prior to our move-in within the six week time frame Knight Frank had to do the job. For a firm of this size and resources… well. TL/DR with a near 100-page inspection report, I don’t understand how Knight Frank could let someone move into a property of this stature and there could be so many lights and appliances not working. I renovate old homes for flip/rent for a living in the states - including but not limited to sloshing through flooded basements to assess bottomed-out water heaters - so I’m just beside myself with the lack of attention on these basic issues from such a large letting agency. … We had the pleasure of working with Bethan and Keval from Knight Frank in June to secure a lease for a house in Holland Park, and we couldn’t be more satisfied with the experience. From the very beginning, both agents were prompt, attentive, and highly efficient. They made the entire process smooth and stress-free, ensuring we were well-informed and moving along rapidly at every step. From viewing the property to having a signed lease it was only a week! But, what stood out the most was their excellent communication and positive attitudes. Both Bethan and Keval were always on top of things, addressing any concerns we had with ease and professionalism. Their amiable and pleasant nature made the process not only efficient but also enjoyable. We would absolutely be happy to work with them again in the future and highly recommend their services to anyone looking for a seamless experience in renting in Notting Hill or Holland Park.

L · 24 September 2025