Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had an exceptional experience with…
I had an exceptional experience with James in finding my perfect apartment. He was incredibly helpful and attentive throughout the entire process. I was overseas and he visited the apartment and gave me a virtual tour. I appreciate his dedication and professionalism. I highly recommend James for anyone looking for a reliable and committed real estate agent.
Ceylan · 14 June 2024
Agent replied · 27 October 2024
Thank you for the kind review, Ceylan.I look forward to helping you again in the future!All the best,James
★★★★★ 5/5
TrustpilotGreat experience and excellent service
I worked with Ines to find a flat in Notting Hill. She was incredibly helpful, knowledgeable, attentive, and truly a pleasure to work with. The process was very efficient and Ines made sure all of my questions were answered. Would definitely work with Ines again and highly recommend she and her team to any buyers/tenants.
Grace · 15 July 2024
Agent replied · 27 October 2024
Hi GraceThank you for your kind words, so happy to hear you are enjoying the flat.It was an absolute pleasure to assist you, see you around Notting Hill!
★★★★★ 5/5
TrustpilotThanks Debbie of Renewal Dept to help…
Thanks Debbie of Renewal Dept to help us negotiated a good rental renewal that both the tenant and landlord are happy.
One · 24 June 2026
★★★★★ 5/5
TrustpilotJust ask for George
I let a small property with Knight Frank - tiny relative to most of their clients I imagine - but the service I receive from George Manolache is exemplary. The real win is the personal touch - the humanity and understanding in all correspondences for landlord and tenant alike. George sorts out all the usual property issues when letting, but exhibits understanding of situation and context and perhaps most importantly, the people involved. I let a few properties, George is by far the most amiable, as well as efficient person I deal with, and I appreciate his calm demeanour. If you let with KF, he's a good man to ensure the best for people and property alike.
Morgan · 10 October 2022
Agent replied · 27 October 2024
Morgan, I can’t thank you enough for the kind words of appreciation for my efforts. We will continue to deliver the same service to you and to all our clients. It is always a pleasure working with you. Kind regards,George
★★★★★ 5/5
TrustpilotExtremely professional service
Knight Frank were respectful, honest, professional and calm all the way from first marketing our property to eventual completion day. Would highly recommend them.
Katie · 17 September 2026
Agent replied · 24 September 2026
Thank you so much for your 5-star review. I’m really pleased you had such a positive experience. It was a pleasure to work with you, and I wish you all the best with your move.
Kind regards
Sion and the Knight Frank Windsor team
★★★★★ 5/5
TrustpilotExceptional service from Omar Areef
I had the pleasure of working with Omar Areef at Knight Frank, and I must say, he was truly amazing. Everything from start to finish went exceptionally smoothly. Omar's expertise and dedication made the entire process seamless, and I felt well-supported throughout. I highly recommend Omar for anyone seeking a reliable and professional real estate agent. Thank you, Omar, for your outstanding service!
Daniel · 30 January 2024
Agent replied · 27 October 2024
Dear Daniel, It was a pleasure to assist you with the search and move. I wI wish you all the best, and look forward to working with you again soon.Kind regards,Omar
★★★★★ 1/5
TrustpilotVery poor customer service
Knight Frank are very self-serving and have very poor customer service. Everything they do is in their favour and they take no risk at all. The customer bears all the risk. I am currently under contract but will definitely NOT be renewing.
Claudette · 14 May 2026
Agent replied · 28 May 2026
We are really sorry to hear about your experience Claudette. A member of the team will be reaching out to discuss this with your further. Please accept our apologies again.
Knight Frank
★★★★★ 5/5
TrustpilotThe company helped me in many ways,
The company helped me in many ways,Screening the tenants, suggesting a fair price to rent my unit comparing to the latests market trends, and offering a fair - quality maintance offers and other valuble things important to me as a landowner.Finllay, many thanks to Joceyln Zahng she was handeling my unit in expecianal yet very proffsional way.
Jaser · 25 May 2024
Agent replied · 27 October 2024
Hi Jaser,Thank you for taking the time to submit the review. It was a pleasure working with you, should you have any question, please do not hesitate to reach out. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotWe had the pleasure of working with…
We had the pleasure of working with Emma Soanes from Knight Frank real estate agency. Emma was incredibly responsive, swiftly liaising with the landlord and assisting in negotiations. Her professionalism and efficiency were remarkable throughout the process. As a Senior Property Manager, Emma demonstrated exemplary skills, making the experience seamless and efficient. Highly recommended.Best regards, Mira and Artem
Артём · 6 May 2024
Agent replied · 27 October 2024
Thank you so much Mira and Artem for your kind review. I am so pleased to hear that you have enjoyed the service and I have contributed to making the time in your home comfortable. All the best for the future, Emma.
★★★★★ 5/5
TrustpilotThank you to Malak for a very positive…
Thank you to Malak for a very positive experience searching for a property to rent in St John’s Wood. She was professional and communicative throughout the process. We came very close to finding our property with Knight Frank, and although in the end we found it elsewhere I would not hesitate to recommend Malak if you are searching.
Sophie · 3 May 2024
Agent replied · 27 October 2024
Thank you, Sophie, for your kind words. It was a pleasure assisting you with your search for a new home, and I am so sorry we couldn't find the perfect place. I wish you all the best in your new home. Let me know if I can be of further assistance. Malak
★★★★★ 5/5
TrustpilotI am writing to express my sincerely…
I am writing to express my sincerely thanks to Grace Neal! She has been working on delayed payment issue of my unit and provides professional suggestions and greatest following up. I am very happy with the result and want to take this opportunity to express my thanks to Grace and Knight Frank!
Qian · 16 August 2024
Agent replied · 27 October 2024
Hi Lilian, Thank you so much for your kind words! I'm glad I could help resolve the delayed payment issue for your property. Your appreciation means a lot to me and the team at Knight Frank. Take care.
★★★★★ 5/5
GoogleWe've just had an exceptional experience working with Ollie at Knight Frank. Unlike other agents we've worked with, he was respectful of our time and only showed us properties that fit our criteria and consistently followed through and did what he said he would do. He found us an off-market property that is the perfect family home for us in our ideal location. It was an absolutely pleasure to work with Ollie - highly recommend!
Jennifer · 17 July 2025
Agent replied · 11 October 2026
Thank you ever so much Jennifer for your kind review and taking the time to write such lovely feedback. It was a pleasure assisting you.
Ollie and the Knight Frank Knightsbridge Lettings Team
★★★★★ 5/5
TrustpilotTomos and Stan sealed the deal
Tomos Miller has been brilliant and well informed, and was helpful and responsive in giving us a second property tour at short notice; Stan Fung also being quick to respond and communicate, being helpful with any queries; helping us make an informed decision and the process smooth and easy overall; thanks guys!
Farooq · 15 August 2024
Agent replied · 27 October 2024
To receive positive feedback on how Stan and I addressed enquiries is very rewarding.Kind regards,Tomos
★★★★★ 5/5
TrustpilotExcellent service from the beginning to…
Excellent service from the beginning to the end, very professional team members, excellent communication. Highly recommended for high end properties!
Serge · 7 October 2026
Agent replied · 10 October 2026
Hi Serge,
Thank you for your kind review. It has been a genuine pleasure working with you and assisting in securing new tenants for your property.
We appreciate your trust in us and wish you all the best moving forward.
Kind regards
Robert & David
★★★★★ 5/5
TrustpilotMichael Fox has been the property…
Michael Fox has been the property manager for my flat for over a year. He has been extremely efficient and dealt with any issues with the flat or tenants. He responded to emails promptly and provided updates for any issue which was ongoing.Oliver Hepplewhite head of lettings was also very helpful.
Jetcocker · 29 August 2024
Agent replied · 27 October 2024
Thank you Sanjeeva, it has been a pleasure to work with you.Kind regards,Michael and Oliver
★★★★★ 5/5
TrustpilotKatie Shaw from the Dulwich branch
Katie Shaw from the Dulwich branch was excellent from the initial meeting through to finalising the offer. She was extremely helpful and responsive throughout the entire process and it was always a pleasure to deal with her bright, cheerful and enthusiastic nature.Thanks Katie and the KF team!
Phil · 22 October 2024
Agent replied · 27 October 2024
Dear Phil,Thank you so much for taking the time to leave such kind feedback! I am so pleased that you have had a great experience so far. It has been a pleasure working with you!All the best,Katie
★★★★★ 5/5
TrustpilotRecommendation Kev Patel
Me and my friend had a great experience with Knight Frank. Our agent Kev Patel was especially helpful, kind and caring. He guided us through the entire process very well and supported us with 110% during a small issue at the start of our tenancy. Can only recommend.
Nick · 6 October 2024
Agent replied · 27 October 2024
Thank you so much for your kind words! It was a pleasure guiding you through the process, and I'm glad we could resolve the issue at the start of your tenancy. Wishing you both the best in your new home!Best regards,Kev Patel
★★★★★ 5/5
TrustpilotKev Patel was very helpful and…
Kev Patel was very helpful and professional from start to finish. He helped us overcome several difficult situations and made us feel that he was definitely looking out for our best interests and being fair to the tenant at the same time.I would happily work with Patel again.Best regardsTim Cox-Johnson
Tim · 29 August 2024
Agent replied · 27 October 2024
Thank you so much for your kind words! It was a pleasure working with you, and I’m glad I could help navigate those challenges. Looking forward to assisting you again in the future! Kev
★★★★★ 5/5
TrustpilotI got great service from Lety Lupi when…
I got great service from Lety Lupi when she managed my flat. She was responsive and understood exactly what I needed.
Suzanne · 24 September 2026
Agent replied · 10 October 2026
Dear Suzanne,
Thank you for your kind words. It was a pleasure working with you, and I'm delighted to hear you were happy with the service provided.
Best,
Lety
★★★★★ 5/5
TrustpilotAmazing Agent
I had the pleasure of working with Bethan, one of the kindest agents I have met since on my journey. Overall she met every need and was completely invested in helping me find a perfect property.
Tyler · 15 June 2026
Agent replied · 24 June 2026
Thank you Tyler for your kind review. It was a pleasure assisting you.
Bethan and the Knight Frank Notting Hill Lettings Team
★★★★★ 5/5
TrustpilotDifficult purchase from an unwilling…
Difficult purchase from an unwilling seller.
Communication with California added issue
Handled professionally by Tim + .
But outcome achieved
Bernard · 30 September 2026
Agent replied · 10 October 2026
Thank you, Bernard, and Carol, for your kind words. We are so pleased to have met your expectations and are delighted to have secured you a great outcome on both your sale and purchase.
Best wishes,
Tim, James, and the Knight Frank Guildford Team
★★★★★ 5/5
TrustpilotSupportive, friendly and professional…
All Knight Frank’s people were very professional when helping us to sell our house, in a difficult market for sellers.
They attended a number of viewings very courteously on our behalf and gave us quick and useful feedback. Eventually Leigh helped us through to successful exchange. Thanks to you all!
Janet · 12 October 2026
★★★★★ 5/5
TrustpilotOur experience with Knight Frank was…
Our experience with Knight Frank was fantastic! As an overseas landlord, dealing with late rental payments from my tenant was concerning, but Ehteshaam and Chris Nguyen went above and beyond to assist me. They were friendly, helpful, responsive and patient throughout the process, ensuring my rental was collected. I am incredibly grateful for their outstanding service. Thank you.
Alice · 2 April 2024
Agent replied · 27 October 2024
Thank you for your kind words. It was our pleasure to assist you. Do let us know if we can be of further assistance at any point.Best, Ehteshaam and Chris.
★★★★★ 5/5
TrustpilotA very impressive experience
Having just completed on the sale of our family home, I cannot recommend George Clarendon from Knight Frank more highly. His knowledge, wealth of experience and professionalism is outstanding and a huge comfort when the whole moving process can be a rather stressful experience. His integrity in his field is invaluable.
Lucy · 7 August 2024
Agent replied · 27 October 2024
Thank you so much Lucy, it was a wonderful property to sell. Best wishes, George
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